The whole staff have been helpful and patient in helping me select the products I want and need for my new passion for woodturning. Thanks to all!
Very helpful staff. Light on hand carving supplies.
As always, helpful, attentive, polite staff. Found just the right piece of wood to be used for a gift and the accent wood for inlay.
All the staff are absolutely amazing! So helpful and knowledgeable. I enjoy having to go pick up wood and supplies
Very Positive. Was assisted immediately.Found tools I was looking for.Now using them in my shop.
Great selection and even better service
Always some greeted by someone and always eager to help youfind what you are looking for my #one store for my lumber andsupplies
Stopped in to buy a honing guide for chisels & planes, as is usually the case, bought a few extra items. Happy with what I bought.
Excellent assortment of wood, tools about everything you could need for your woodworking projects. The staff is very friendly and knowledgeable.
Just went there for the first time and cant wait to go back! The employees I talked to were very informative and helpful, made shopping very easy
This store is terrible and I avoid it unless I absolutely need something (which they inevitably dont have in stock).Literally every time I go here i leave cranky after being jaw boned about giving them my phone number and being upsold some useless gadget at the register.This was all prologue to my recent experience though. I had them sharpen a tablesaw blade and they completely destroyed it. Whoever did the work ground too much material and misaligned the teeth so it literally cuts worse than when I sent it in. I found a local person to look at it and hes not sure if there is even enough material left to fix it. Also, this isnt like a cheap jobsite blade, this was a Forrest ww2 and is designed to be sharpened 3 or 4 times.Avoid this place of you can.
I had bought a Triton Planer 3-1/2 years ago which developed a problem.I also bought a 2 year extended warranty thru Rockler. I had not realized that I had to register the product to activate Tritons 3 year warranty. Otherwise its just 1 year, 3 years with the extended warranty. Not the 5 years I thought. My dealer in South Portland, ME stood behind the product and gave me a new unit. Now that is customer service at its best. Rockler has a customer for life. Its a great little planer, just make sure you register Triton products to activate the 3 year warranty.
The best place to go in Maine for woodworking supplies and advice! The staff here are all very knowledgeable and pleasant. Theres a great selection of power tools, lumber, accessories, you name it. Anything they dont have in stock can be ordered for you in no time.In one of my visits I had the pleasure of speaking with the national sales manager for Rockler, a nice gentlemen based out of the Midwest who goes around the country checking on Rockler stores and making sure the service is top-notch. He was a pleasure to talk to, and even took the time to answer some questions I had regarding wood finishes. I never would have expected such service from a high-level corporate guy, but I guess Rockler does go the extra mile from the top of the company on down!My only complaint is the damage my bank account has sustained since discovering this place :-)
Rocker is the best place in to get turning supplies without having to do mail order. Great selection of lumber and finishes. The staff is always helpful
Best wood working supply store in the area I wouldnt go anywhere else Where else could you get 12 quality hardwood exotic pen blanks for 9.99
Helpful staff, decent lumber availability and prices.
Everyone was extremely helpful.
Lots of good stuff from dust collection in the wood working shop.
Nice store with very good good customer service.
Excellent supply of specialty wood and woodworking tools
These guys were great to deal with.I accidentally put a nasty gash in my Gibson Les Paul guitar neck, I was able to get all the supplies I needed to make a full professional repair.It came out great back to new!
Great service great sale great deals
Excellent service. They have an amazing selection of woods, and a lot of specialty items you wont find at your big box home improvement store.Definitely will be back for sure.
The sales person Stve was very helpful and knew the product in the store
This is a candy store for any woodworker. Call ahead and have what you need waiting for you. If I go in and browse, I spend more than I was planning.
Great store, great people, great products. What more can one say?
Dont go there if you are unable to wear a mask. If you have a breathing problem they will not let you in without a mask
Horrible service since New manager and New personnel. Store reduced in available items and clerks Do Not want to help! Walk in and ask question and they look the other way and walk away. I use to spend 1-2k per year in this store, will not bother to look for service here again.
The best place for wood working needs in southern Maine
At least they answered the phone. Called to see if they had parts I might be able to use and the staff was just condescending and rude. Not at all helpful. I understand in store customer preference but sometimes it’s not worth the gas if the part isn’t there.
Fanatics staff and customer service. Of course, they literally have every woodworking tool you would need as well. I recommend them to as many people as possible.
Very knowledgable, great bunch to work with. Makes the 1.5 hour drive worth it.
I always have a great experience here. The staff is helpful and friendly.
Great customer service, friendly staff. Was most recently frequenting Rockler to help setup a 4th axis on a cnc shark for a friend that was purchasing one. The staff was always willing to help and to let me test code.
I liked the idea of going to the store, dont have a dedicated woodworking store near home. Service was overbearing, way too expert & opinionated, and borderline obnoxious. Overpriced!!!
Great staff and selection of wood working tools. Its always a good place to visit just to see what they have, and add to your wishlist!
Woodpeckers this place is a must. I enjoy looking at all the cool tools.
Great Store very Knowledgeable staff, they are always ready to help you and answer any questions, would highly recommend them for any wood working projects or hobbies.
Rockler has the best hardware and tool selection in Maine!
I found carving tools for a spoon carving class, lots of assistance from the salespeople.
Awesome and knowledgeable people over there
Always very helpful and knowledgeable
Very helpful