They do a great job! Super fast 👍 We have had them come to us and also have dropped off. Both went fast and easy.

I had an appointment window from 8am-12pm for a windshield stonechip repair. The tech called me at 7:45 am and told me that I would be his 3rd appointment. At 12:05 pm, the tech never arrived nor did he contact me. When I called him, he said that there was a scheduling problem and that he would be at least another 30 minutes. I called the office and expressed my concern. I was told by the receptionist that they overbook morning appointments. I advised her that a customers time is very important and that overbooking jobs is very unprofessional. I cancelled my appointment and will take my business elsewhere.

Was wonderful. On time. Terry called me before he got here. Wonderful service. Terry was nice and wonderful customer service. Happy Customer!

They broke the wire on my car and are claiming it was split when I brought it in. How could my window go up and down when I brought it in and now it doesnt after your professionals had it. Ive tried calling twice about it and have been hung up on both times while being transferred to someone else.

Did not go inside but my niece utilize the services and was very happy with her windshield repair.

Thank you for making time to replace my windshield. I appreciate you so much:-)

Very professional, quick, quality job, lifetime guarantee!! Comfortable, clean waiting room and friendly staff.

5 stars! I got my mothers windshield chip fixed here on her 2018 Chevy Trax. Staff and service was absolutely amazing! You get treated like family here. Thank you for the 5 star service and work. You guys did an amazing job with the repair😁

Very convenient because it was done at my house.

I had some chips in my window repaired. I showed up early and the employees were enjoying their morning coffee. I was able to hand over my keys and they told me where I can wait. The waiting room was a little warm but not terribly. They didnt start my repair until 15 minutes after my appointment time. I was also told on the phone that it would be only a 20 minute wait but when I got there I was told it would be over an hour and a half. While waiting I used me phone to browse the web, they have wifi but its incredibly slow. When I needed to use the restroom I noticed that there was only a Womens Only restroom. I ended up leaving 2 hours after my appointment time. The staff was friendly but I hadnt planned on it taking that long. While I was there another customer had came in and they were also surprised about the wait time. Im not sure if they tell you less just to get you in the door and then you are stuck there or if the person scheduling the appointments has no idea how long it will truly take and just gives out random information. Overall I was very pleased with the chip repair bit the tiny crack they repaired is still incredibly visible. As long as they dont get worse Im happy though. I would give them a higher rating but the incorrect time really screwed up the rest of day for me.

I had a very pleasant experience with safelite in southgate. I had a chip repaired and can hardly see it. The employees were very helpful and very polite. The waiting room was very clean and comfortable.

Awesome service. Not only did they replace my windshield they vacuumed n cleaned my windows.

I scheduled my appt over a week & a half ago. I received both text and email confirmation the day of my appt that the service worker would be available 8am-12pm. I get a call from the receptionist stating they’re short staffed and have to reschedule me when I literally live 1.5 miles away (on-site was not an option). I explained to her I cannot reschedule due to my work schedule. She didn’t seem to care. It was the inconvenience that made me rate so poorly.

I had made an appointment on the website, Then got a confirmation call to confirm, knowing it was a truck they never said anything about having a tool Box on the back so I paid a buddy to take me to work and had my wife take it up there and my dad follow to give her a ride home. But they couldnt do it because the tool Box .. they never asked if any obstructions were in the bed of the truck. So on my way home for an hour I had called 48 times Until I walked in and heard the phone ringing But the kids were in the back talking and laughing and didnt hear the phone...this is by far the worst experience with Communications and customer service of ever had...

You cant really go wrong with a Safelite. They had a good price on glass for my cargo van. Dropped it off and it was ready a few hours later. Lobby well stocked with a keurig and some beverages like soda, water, etc. You can wait in the lobby or come back later. Friendly and efficient. Glad I went here

Fair pricing, good customer service had a small chip in my front, lower drivers window they filled the chip and if chip worsen they would fix it. Building was fairly clean inside and outside, Im satisfied with service.

Great customer service. Awesome job

Staff was polite and service was spot on.

Two week wait for appt (not viable with a cracked windshield). Glass doctor got me in within 48 hours. And price was 10% higher then other places for a windshield replacement and recalibration.

Scheduled my appointment online. Got in the next day, Replaced my windshield in literally 30 minutes.👌💕 and the staff is great.

The staff is rude, the sit and laugh at you because they didnt live up to their guarantee. I will never use them again and filed a formal complaint to corporate.

Nice staff, however my vehicle was dropped off the night before, and I still had to wait 40 minutes behind closing time for my vehicle to be ready, not good.

Professional. Fast. Personable staff. Efficient customer service. Great parents (most likely).

Excellent Service progessive works with safelite orginally my replacement was suppose to be a at home repair i went up to the store the day i filled the claim explained my work situation and in return they were able to do at there shop instead of going mobile the tech who install the windshield did a professional job and also informed me of the restrictions that i have because of the new windshield which is nice goes to show there work doesnt change because it wasnt a out of pocket work order

Very professional, did a great job! Thank you so much for getting me back on the road!

Cant talk to no one on phone, boycott this place they want ur buiesness and money with no way to talk to a person and online only b.s thanks for nothing

Excellent work, easy to schedule appointments.

Joseph was great & did an awesome job!

Quick windshield replacement. In and out in an hour. Super clean waiting room.

Windshield installed incorrectly. They did NOT reinstall the remote start. it was just tucked over visor. When I called to make appointment for repair their employees Rebecca was extremely rude and made no attempt to accommodate their repairsj. Had to call supervisors to have repairs rescheduled.

Great service, great people, courteous and and very knowledgeable. SAFELITE

Told us the issue was not a windshield leak. We never had leak in the windshield before it was replaced

Great and fast service.

Amazing friendly and helpful staff. All Covid19 precautions in use. Highly satisfied with my repair.

Jonathan was friendly, professional, good communication...got it done quickly.

They were quick in fixing my windshield

They were great. Fast and courteous. Even let my grandson watch some of the work they did on the car. Very accommodating

They were able to get me in early and installed my new windshield in quickly!

I waited some time to write this review, on a positive note the last tech was very competent and completed the job. ...but that was more than a week after the first tech removed the windshield, the second and third put one in without replacing the broken trim clips.

Donald did a great job.

Service was fast and efficient. I was in and out under 30min. Employees were friendly

Costed less than expected, took a day less than quoted, and the staff are really nice.

My insurance company scheduled the appointment at my request for this week. Arrived to customer service agent Kevin. Polite gentleman that made us comfortable while we waited. Clean and comfortable waiting area with a selection of beverages. Kevin explained the details of the installation and what to expect following the replacement of the windshield. Thanks Kevin!

Tim from Southgate did a great job!

Very easy to set up, came exactly when they said, did great work and took less time than expected.

Unfortunately I came in the lady was on the phone didn’t even greet me after she was off the phone, the technician didn’t even see the second chip on my windshield, the experience was horrible to be honest, I felt very uncomfortable, I won’t blame it on race because I don’t believe it was an issue, but I would say I so uncomfortable sitting and waiting for my car, I wish I would have went to another location that was more friendly. I mean I’m trusting my car into your hands hopefully they get it right the 1st time and I don’t have to come back. Ok I was wrong about the race thing, young Caucasian man walks in and she jumps up to speak to him, meanwhile I’m still sitting not one hello or is there anything I can do for you. Wow!!!! This is the last time I’m ever coming here.

Jason was awesome, returned my call promptly explained the process, pricing, and set an appointment to replace my windshield at my workplace. The tech James called to confirm the appointment, walked me through the process and timing of it all and completed the job just as he said. Overall I was completely impressed with customer service I received and highly recommend giving them your business

Employee was very cordial and accommodating to the customers who came in. The waiting room had beverages available as accomodations as well.

Great location and efficient service. Appointments in advance will guarantee less waiting.

A joke of a company,called here to get my windshield replaced after hitting a deer. They come out and look at my car and say sorry can’t help you fix the damage on the roof of your car.(it wasn’t near the windshield and wouldn’t cause a issue via my local body shop man) so I called them again to have them come out and the technician throws a fit and his big boss called me and gave me a total line of bs and how it wouldn’t seal and he could loose his job if they did my windshield so I said screw it I’ll find somebody who actually wants to help me. These guys are a waste DON’T EVER USE SAFELITE!!!!!!!

Great service. Fast and friendly.

Horrible horrible company. Rude service. Had to order the glass a couple times because they couldn’t get it right. Also they say no cost out of your pocket. But yet they fail to tell ya. Your car insurance goes up because you made a claim.

Went to get a lil slice in window not even cracked. When they were done the slice was WAY bigger and then they proceeded to tell us its bigger because they put pressure while sealing it. But that its covered under warranty of we want new windshield from them. The price was rediciouls outrages. Would never retune there.

I scheduled an on-site appointment to have my windshield replaced, since I have small children. On the day of my appointment, they called AFTER the appointment window had begun to let me know that they couldnt replace my windshield onsite.I would have loved some advance notice, but ok. Well make it work. I made a same day appointment and dropped off my keys. The scheduler knew I had a toddler with me and I felt uncomfortable staying in the waiting room for the expected 2.5 hour repair time. I reminded them that I would be walking home (along Eureka...during construction).They called 45 minutes later to let me know that they didnt have the parts for my repair. Further, the parts are not in the state and will take 4+ days to arrive.No thanks, Ill be taking my business to the locally owned shop that offers similar service, and hopefully has better communication skills.

Great and fast service!! These guys know what there doing!!

Fast service good job

Had to come back week later, they made a mistake on my order. Pretty satified.

Got right in at the scheduled time. Replaced windshield was done exactly as it should be and was done sooner then expected. Pricing was great as well. In my business we replace windshields too often so you go where the service and pricing works for us. So here we go.

Great staff they take good care of you.

Had a huge chip/crack in my windshield. These guys replaced it for a great deal, and very fast! Would go to them for any of my future windshield chips and cracks

Great job very happy with their work

This place has gone beyond customer service standards. I came here with a problem other glass places said couldnt be fixed. Safely fixed it in a couple minutes

We had a very poor experience with Southgate Safelite. They essentially wasted an entire day of my time, and I consider that to be a very poor approach to customer service in todays business environment.The sequence of events with this experience went as follows;- We schedule an appointment to replace a windshield for Between 8:00 and 12:00.- An email is sent to us confirming the appointment.-The rep calls at 10:00 am ~ to tell us he cannot be there until sometime in afternoon (and apparently expects me to now continue waiting all day for when he may or may not appear. I understand people get behind, so I said that is fine as long as I dont have to wait here all day).- The rep calls once, and I was on the other line. He leaves, and Safelite claims they have no more openings for five days.

Always able to service you QUICKLY and they do a GREAT job.Professional and efficient.

Very nice people, reasonable price, fairly quick service.

Had windshield replaced..tech did an excellent job...and fast..

What they wanted to do a 11 ford excape ridiculous I got it done Elsewhere for 1:50. Plus they came out for free.

Appointment was between 12-5, didn’t show up til after the appt time, whatever. Well when I made the appt no one told me that “repairing” the windshield would just prevent it from cracking more and the crack would still show. The tech on the phone acted like he didn’t want to attempt to repair it except when I started to get angry. I told him forget it and I will go somewhere else.

They were amazing, working with my insurance to get the glass repaired. Fantastic job and everyone was so nice.

Honestly I wouldnt give this place one star because I had my fiance bring our car there because our back window got smashed out they replace the window they told us that they cleaned up the glass that was in the trunk my fiance came home and the glass was not cleaned she went back and told them the glass was not picked up mind you I have a 1 year old that sits in the backseat and my one-year-old was with my fiance at the time. So again they attempted to clean up the glass a second time and told us that it was clean, Im currently sitting in my trunk vacuuming out all the glass that they shoved underneath the carpeting in the trunk. Very disrespectful and dishonest KNOWING my fiance had our one-year-old with her.

Great customer service, clean and welcoming waiting area with coffee and water. Knowledgeable staff.

Donnie is the best at his trade....if you need boat canvas work, see this man.

Great place to get your window fixed. Small location but the folks here are friendly and on point when it comes to getting your winshield replaced the first time. Thanks to Jason the store manager.

Very quick, easy, and informative. Had a couple chips and they fixed them within an hour.

Great place,great price.very friendly tech.

Fixed my window and nice place to wait till they are done

If I could give -5 stars I would. They give you a 5 hour waiting window and youre lucky if they even bother to show up. Wasting your entire day basically holding you captive in one place waiting for them to show up to fix your window. Now I have to schedule an appointment with a different company as the damage to my windshield gets larger and more costly with driving and weather changes on the meantime. 😠

Safelite glass technians do great work. I will use them from now on.

Worst windshield experience ever. They brought the wrong windshield out 3 times. Each time the technician was late by hours. First quote was 300 dollars. Last quote was 900 dollars. I will never deal with them again.

I ended up going to Simbol to have my windshield repaired.

They do great work!

Estimate to fix the front windshield was an hour off.

Good, fast and a wicked sense of humor. Highly recommend

Its been 3 months since my windshield has been ordered and still dont have it. However, the bigger issue is the lack of customer service. Very poor in communication from top down. Will not be back and would avoid reccomending to others.

Horrible online customer service very on personal

Would give a zero if i could. I HIGHLY DO NOT RECCOMEND SAFELITE AUTOGLASS cant even show up on time. CALLED MULTIPLE TIMES AND THEY are coming up with piss poor excuses for this technician not being here. SAYING THE TECHNICIAN WILL NOT ANSWER THE PHONE. I WILL NEVER USE SAFELITE AUTOGLASS AGAIN AND I WILL PUSH FOR THE COMPANY I WORK FOR TO NEVER USE AGAIN AND I WAITED WITH MY COMPANY VEHICLE FOR 4 HRS FOR THEM TO SHOW WAS NEVER CONTACTED STATING THE TECH COULDNT MAKE IT. Finally got it done 2 days later and they didnt even give a discount or anything to the company I work for.

The woman that I dealt with on the phone was pleasant. The appointment that was made was for a Thursday from noon until 5. The technician called that morning and told me that the windshield that was sent was damaged and he was ordering a new one. He wasnt Sure if it would be in on time for my appointment or not. They wanted me to hold my appointment and possibly schedule one for the next day if the glass wasnt in yet. This was a problem for me because I only had that day to get it done and did not want to wait for 5 hours to find out that it would be the next day. Instead I took it to Whites auto glass and trim in Taylor. They got me in that day and it was eighty dollars cheaper!

Fast service. Quality work

$255ish without insurance to replace a windshield on a 2011 Kia Forte Koup. It would have been $30 cheaper if I went to their shop, which is the only downside because when I booked my appointment online nothing told me there would be a fee for using their mobile service. They came to my apartment and did the work in the parking lot. I found the crack on a Monday and it doubled in size by the time the came out. They accepted card at my apartment which is great. 1 hour worth of work and the car had to sit 30min-1hr afterwards to seal. Originally my insurance tried to charge me for the work when I called to see if insurance would cover it and it would have been almost $1000. I called Safelite in advance and the lady I spoke to corrected the issue immediately, saving me a ton of money.Highly recommend!

Brought my 2014 chrysler town and country in for a new rear windsheild. Cheapest price around. Unfortunately they broke my back hatch. Tried to make me pay for the new latch. Broke off my middle break light and did not tell me. After the 9 hours they had my vehicle i pick it up,drive down the road and hear a horrible noise that turned out to be the piece that holds my middle break light detaching from its place on the rear roof and shattering the womens windsheild driving behind me. Needless to say over all. Worst service and experience ive had with a business of this nature

Fast friendly staff

Not as good as in the past. Dry.

Very helpful staff! Always willing to go the extra mile.....

Too much,poor communication

Fast quality work

Good service and fast.

Timely, next day appointment, price reasonable, technician informative

Just a rough story that left me unhappy. Does not mean they are no good, just my bad luck maybe

Great quality for a great price!

They had 2 chips/cracks fixed in about an hour. They took care of everything with my insurance company, I didnt even have to sign anything. I would go there again.