Thomas was awesome! Easy to work with and spent the right amount of time helping us get the phones that suited us. Thank you!

Great service and worth the investment and I had great interaction with tyus who displayed great customer service and outstanding representation of his position and knowledge of his companies services. I left feeling at ease and informed of my decision and purchases. Great job tyus!

Tyus was phenomenal! Appreciate all the time and effort he put into helping me switch to verizon and upgrade my phone!! If ever I have any questions this place will be the one to go.

Great experience. The process was very easy.

NELLIE WAS SO HELPFUL AND KIND. SHE HELPED ME ADDRESS ALL THE ISSUES WITH THE DEVICES I BROUGHT IN QUICKLY. AND ALL WHILE A GREAT SMILE! YEAH!DEB

Elena was a wonderful help for me and my family! She walked us through every step of the upgrade and found us the best accessories to fit our needs! She was super friendly as we went through the whole process and connected with us personally! Would definitely recommend this store and Elena for a great Verizon experience!

Service here was amazing! They were so nice, friendly, talkative and for sure showed no rush or hurry to get to the next customer. They gave out very helpful information and gave us a good laugh as well during the long process of getting a new phone. I would 100% recommend this Verizon location to anyone in Spokane :)

I went in for an upgrade! My salesman Thomas was excellent with explaining everything to me! He took his time and made sure everything was done right! I was certainly pleased with the customer service!

I went in and needed service. Purchased a phone with my service and was told it was going to be $300 off but would take a couple payments before it reflected to my account. Very upset to see that after 5 months it still has not been completed. Now i have to waste my time calling to argue about it when it should have been taken care of since it was in my agreement. I would NOT recommend this place to anyone as they dont ensure things are correctUPDATE: If I could remove the one star I would. I reached out to them, per their request and was told I would hear back within 48 hours. Never heard back. I will never do business with this company again.

Elena was SO helpful in helping us pick phones and change plans. She wrote out an entire plan detailed based on my current plan, and then reworked an entirely different plan when my husband decided to leave his carrier and get on a plan with me. She was so nice and professional about it. Extremely patient, answered all of our questions, and just made it a seamless process. I could not be more grateful for her help.

My rep Elena was the most knowledgeable an efficient phone sales customer first service I have ever dealt with. Highly recommend she has all the answers and patience.Great experience Larry

One of the best places I have ever worked with. Nellie was awesome to work with. Thank you

Went in to add a phone to an existing policy. Great, easy.. this type of thing happens every day. Unfortunately the service and follow up with manager has been horrible, or non-existent to be more specific.My card was ran in the store for $205.. machine said decline, which was not a card issue. I asked if I needed to run the card again and the manager said yes go for it. Immediately after running the card for the second time it processed and said approved. I thereafter checked my online account to see 2 pending charges for $205 each. Manager gave me her number to contact if one of the pending charges didnt fall off. Ive called the store 3 times over the course of 12 days. Each time an associate says Ill make sure the manager calls you back. She called me back after the second time and around 7:45pm. Said shed contact their billing department and let me know what they say.. Ive called back since but still a week after the that latest call and no progress towards resolving my refund issue..not a call to tell what the status is... Furthermore, the case I ordered has yet to show up and I never received an email as she said I would with the tracking number. Heading back to the store after work today because I obviously wont get a call back from the manager. I realize it can take time for a credit to post to an account, but considering the lack of communication and assurance that my refund process has been initiated is very disappointing and I do not have confidence that they are working to resolve my issue or making the slightest attempt to keep me informed on the status. Especially since I offered to come to the store from the beginning to clearly show the duplicate charge.

Thomas was a HUGE help! I had a serious issue with my phone and ran I to road blocks all day. Thomas was knowledgeable and so HELPFULL!!!

Knowledgeable and personable. She took her time making sure all detail were right.

Elena at the Verizon store was fantastic! She was patient with my many questions and made me feel that she was looking out for me as a customer. 5 star service!

I had a horrible experience buying and transferring a phone from another network to Verizon. Dealing with Verizon multiple times, the other network, even Apple trying to get the phone working. Hours in stores and on the phone.Until finally the patience of Elena M. at this location to correct the issue. She went every obstacle and idea she or anyone could think of until finally getting the phone up and running.Thank you so much, my daughter appreciates it more than I.

What a great experience!Tony and Carly were amazing to work with and helped me make a good decision.Id been looking at other stores and no one was nearly as helpful as these 2. They were even able to analyze my bill and get me onto a better plan that saved me money and worked better.

0 Stars if I could!! Horrible experience. Ordered 2 Ipads that were on back order. One arrived early, went to pick it up and they refused. Said all items had to be received. If they new that was the process.. why did they not make multiple orders. Then to top it off I discovered they charge additional fees. They quoted me $95 and I went to another location and it was $50 less. What a bunch of crooks. Go to Go Wireless or any other Verizon location.

Went into store to upgrade 2 iphones & add 2 tablets onto my plan. When phones came in we were charged $60 in additional charges by Victra PER PHONE making the upgrade cost over $150 per phone. After visiting another Verizon store we learned these fees should have never been applied to our account. Then received a shipping notification for one of our tablets that delivered monday & after waiting 45 minutes to speak to someone, was told they refused to give me the tablet until the second tablet was in stock. Have spent all day trying to cancel my order with no such luck, rude customer service, and absolute hell to work with anyone at the store.DO NOT use this location!

Neathetly was amazing! Patient and thorough and nothing but customer service oriented. She gets a 10/10 from me 👍

Came in to upgrade my phone, I worked with Justin and he went above and beyond to get me a new phone and an Apple Watch, he also lowered my bill as well if you want honest service I highly recommend coming to this location inside the north town mall. Work go anywhere else!!

I received excellent and knowledgeable service at the north town Verizon store. Thank you very much!!

I got to Verizon in the mall with about 15 mins till closing and needed a new phone and upgrade. I felt bad but was in serious need of the phone then😬 anyway Neatherly, the awesome employee helping me was not the least bit frustrated with me. She was quick to make sure she was getting the best service for me all the way around! She was amazing help and I can see why Verizon would want to keep her around!!!! Sorry Neatherly if I’m butchering the spelling of your name! Thank you girl you’re an asset to the Verizon team I’m sure they can see how lucky they are to have you!!!!

Oleksandr is very helpful, attentive and knowledgeable. This is a very pleasant visit.

Very informative and helpful.

Nellie was super helpful and full of information. She helped answer all our questions and was quick and easy to work with.

Netherly was super helpful and nice. I got there right at opening, about ten minutes before my new phone arrived. While waiting, she chatted with me and we listened to music. Was rather quite fun and I hope to run into her again next time I come by.

Nellie is DA BOMB. Made the whole process quick and easy which is rare. AND!!! Saved me money!

Came in to get an upgrade, Thomas made the process quick and easy! 👍🏻

Today I worked with Elena I was struggling with my billing and she helped me get it resolved she also helped me with and upgrade and made my visit super amazing! She was sweet and extremely helpful she was patient with me as well which I really appreciate! The store is always nice and well kept and I have yet to ever have a problem here in the 3 years I’ve been visiting this Verizon store not once have I left with anything bad to say!

Demi was so great! She was very helpful with explaining the features of each phone that I was looking at. She wasnt pushy, but she was super down to earth, friendly and patient. I enjoyed our time spent chatting while we were waiting for things to get switched over and authorized. Overall, a really awesome experience, definitely the best I have had in a long time

Service is extremely slow. I understand that restrictions slow the process but I waited outside the store for nearly an hour waiting for 2 workers to help 2 customers.

EDIT: just received my new bill and its $250 more than my old bill. We were told out bill would only be $10 more a month. Apparently Elena forgot to tell us a few things so she could get a good review. DONT TRUST ANYTHING THEY TELL YOU.My girlfriend needed a new phone and Elena was great!! Took time to find a phone she liked and the price she wanted. 2 days later my phone broke and needed replaced. Back to Elena for more great customer service. Got a new phone and the traded in my old phone. She took the time to find a great trade in deal and I got a bunch of stuff for free. Great customer service from all the people working at this Verizon store.

The Verizon store in the Northtown Mall was effective in delivering excellent customer service, to include Covid-19 protocol and guidelines. Specifically, the Verizon representative (Neatherly) was professional, welcoming, and provided us with detailed technically information regarding specific smartphones and smartphone accessories. Neatherly was polite and patiently answered all of our questions while also identifying a smartphone that matched our needs. We would recommend this location to anyone seeking Verizon or smartphone guidance.

Elena was super helpful and got us the best deal.

Elena was awesome. Very knowledgeable and very professional. Helped us set up a new plan with new phones. :)

Today I went into the northtown Verizon wanting to switch phone providers. After being with AT&T and having a terrible experience it was extremely refreshing to receive awesome customer service. Tony was fantastic and very helpful. He was straight forward with prices and extremely helpful in making the switching process so easy. Glad to be back with Verizon.

Customer service is off the chain!!! I work at head hunters barbershop upstairs and they pretty much set up my entire phone for me while I worked! Highly recommend them. Thanks again to Demi and Elena! Your help was highly appreciated.

We had a great experience working with the general manager at this Verizon location. Her name was Carly. She was extremely professional, kind, and considerate. She made customer service a top priority. That type of service is very much appreciated from customers.

I have been to this location before, and both times have been enjoyable and productive. I switched service from Sprint to Verizon today, mainly because of their customer service. Multiple current customers have recommended Verizon, but this store specifically. I did not feel taken advantage of or scammed in any way; no negative vibes from Karley or Demi. 🌟🌟🌟🌟🌟

I purchased 3 new phones, 3 tablets, ported in a new number from Tmobile, spent 600 plus upfront on Thanksgiving. I was promised a $400 gift card for porting in the number, and a $150 one-time service discount. Both to happen within 2 to 3 billing periods. Neither happened, I was told the person who took care of me was actually from a different store, and nothing they could do. My fault for not getting it in writing. I will be going back to Tmobile.

Very helpful and happy, energetic, knowledgeable and professional service. Was very satisfied to leave the store. 😊

Eric and Cody were super helpful super friendly and went above and beyond there duties, went back later and the manager was rude and had a fake attitude along with unfriendly service. She kept stopping and getting involved in other conversations the other worker was working on. She charged us for a phone that we had merely a week that Eric gave us as a favor and had we known we would be charged we wouldn’t have taken it and Eric was going to wave a restocking fee she charged us for it. Eric was by far superior in his job and far more management material. Customer care is critical in customer service and because of her we will switch stores if not services.

I had to edit my review. They were very nice and helpful up to the point that they never ordered my phone. They had me waiting for something that was never going to arrive. They lied and were deceptive when it came to covering up their mess. This was an absolute joke. You are better off going down the street to the corporate store. I guess they didnt want my 2 grand.

Anthony was awesome! He was So much help and got me a great deal! I recomend anyone looking to get a new phone, go see him!

The staff was extremely informative and knowledgeable about their products and their line of coverages more than helpful and very pleasant to be around thank you guys

Demi was AWESOME getting my new Samsung Galaxy S10 5G connected. Karley was very helpful too. Definitely happy with both of them. Know, if I can just learn this new phone like my VERY old Note 3 it will be like icing on a cake.

This was the best experience I have ever had choosing a new phone. I went into the store with a cracked screen not sure what to do and Demi patiently took time to help me figure out my best options. She explained different options and eventually ended up saving me money and I walked away with a new phone. I had my 2 year old granddaughter with me and the staff, (Tony, Scott, Karley and Elena) were so patient with her while Demi was helping me. This Verizon Store is an example of customer service that I wish others would show. Thank You guys for the great experience. We will be back.

I was treated with respect and proffessionalism...a great experience for both me and my granddaughter...very refreshing....thanks so much

Scott was so great! Made us laugh and made our experience so wonderful!! 10/10 recommend

Very helpful and friendly. Set everything up and I would recommend anyone to visit.

Amazing customer service, was able to help me when another store couldnt. They know what they are doing, will choose this store again when I need more services!

Gone in there three times now to try to pay my bill. The only helpful one is there manager, when she is actually in the store. All the other ones and incapable of doing their jobs without it taking over an hour to accomplish and that’s if they even help you out. This last time couldn’t even take my payment cause they couldn’t give me $12 in change back because “they didn’t have enough”. All have been beyond rude when you walk in. If it wasn’t for the fact I work in the mall I’d never EVER come in to pay my bill or have business with this location. I’ve had Verizon for over 15 years and this is by far some of the worst customer service. Ever.

Elena and the store manager went above and beyond helping us! They stayed well past closing while they got us all new phones and a great deal for our monthly bill. They made the long process more bearable and were extremely kind and treated us so well. Defently recomend going here!

Great service, though the wait was a bit long

Great experience! Old IPhone was dying and Scott took the time to show phones that met my criteria. Very happy with the results!!!!

Will never go to a Diamond Verizon again. Terrible. I bought an apple watch from Best Buy because it was the only place I could get it that day and not pre-order it. I went into this location to activate it and the girl there was super rude, I think her name was Megan or something. She had shoulder length brown hair.. She immediately seemed extremely bothered that she had to help me and told me they dont have an incentive to activate it for me since they didnt sell it. I used to work for a different retailer of Verizon so I know this to be incorrect. She told me they would do it for a $20 fee. It literally costs them nothing and counts as an activation for her Territory Manager so it was extremely obvious that she was just being lazy. I asked her if the corporate locations would activate it for free and her response was they arent really doing activations anymore. Um... What? Thats literally their whole business.I called into customer service and got the best service Ive ever had from Verizon. Stay away from this location. They are so lazy they will lie straight to your face in order to get an extra $20 from you. Worst service and Verizon experience Ive ever had.

Went in there and Demi refused to help me I feel ripped off and used, would receive nothing but attitude and angry vibes. If felt like she only cared about making money! Would highly recommend sprint on the second floor

I was here on 9/27 to update my plan and devices and Tony and the crew were 5 star customer service reps. I will be returning!! ++Reps

The give me offers even before I need to ask. They make my time there as efficient as possible.

Great experience got me what I need and had a great chat about life and the world

Great customer service! Demi is very helpful! She helped me out to pick the right plan and hooked me up with the bogo deal.Very happy

I came in and only had a very short time frame to get my new phone and have all the stuff from my old one transferred over. Demi did a great job, was quick, efficient, seemed very knowledgeable and handled the transaction really well. Thanks Demi for all you did.-J. Bevier

As an elder many times we’re misunderstood.. I must say every issue I had was met with knowledge, care and promptness — and oh yes, with a 😊 this is for reals

Victoria was absolutely amazing she took such good care of us today

I would give zero stars if it would let me. Check your receipts. Had a redux charge for 30 dollars?! When I said I didn’t want it they said it was nonRefundable. When I looked on Verizon website they had no idea what it was. Victra is a retailer that over charged me for everything. My phone was more expensive then the Verizon website. I had a $20 set up and go charge when Verizon website had none. 60$ for tempered glass?? The exact same product and packaging and warrenty is $15 on amazon. Victra you should be ashamed!

The guy that helped me was very nice and friendly but when I went in to switch my service from AT&T to Verizon I was flat out lied to about the monthly bill cost. He quoted me a number $20-30 less than what my bill says on the Verizon app.

I went in fully planning to buy a new Google Pixel 3 and all the accessories today around 5pm, but the employees ignored me for several minutes while chatting at the counter with people eating milkshakes. Super unprofessional. I left, someone else can have the commission.

Karley was amazing with the customer service, she gave us all the information we needed for everything we asked about and we walked out very happy customers

Our experience our experience with Scott was terrific he helped us in every way he was a perfect 10

Im sure its a nice store if youre the first customer there, otherwise, expect an hour-plus wait. Youll have time to reflect if AT&T is really worth ditching.

Elana was super friendly and helpful, enjoying my new note 10!

Karley provided the best customer service I have ever experienced at a Verizon store hands down. She activiely looked for the best discounts and helped my family save us money while getting new phones. Thank you so much for your assistance today, we will definitely be coming back!

I try to be understanding the situation salesman get in, but I think its totally ridiculous when there are only 2 customers with 1 salesman taking care of each of them and I had to wait nearly two hours for my turn! I think they should have at least told me it would be a long wait! Also I didnt realize until it was finally my turn that they arent actually a Verizon dealer they are a third party company, so there were extra fees for a Sim card and activation that I wouldnt have had to pay if I had gone to a different location.

TLDR: Tony was awesome, the GM how-ever has no personality and will lie for a sale.First off, I was very tired which makes me too calm, forgiving, non-debative and a lot easier to work with overall.Would be giving a 1 star review because the general manager is a one trick sales pony who speaking to is akin to having your teeth pulled out by a car-salesman. First I went in hoping to get some back end help with my fathers pre-paid phone which we couldnt access the accounts pin for. Got some minimal unenthusiastic help for a couple minutes until she realized that it would require contacting customer service, in which case she handed the phone back to me (which basically means she doesnt think its her problem.) Also you NEVER, EVER correct your customer on a topic by starting with Well, Im the general manager here so I know...She switched gears to up selling. Probably because I was there trying to get help with a Verizon prepaid phone (where the included app is no longer supported) that she could take advantage of my lack of knowledge. No, Im just tired.She tried to sell me a portable home phone box service which would require my elderly father to pack around an actual home phone paired to it. I questioned the practicality in which she argued that it would work anywhere as long it was in range. In my head I thought... okay, hes in town with the box left in the car, whats the range of a wireless 2.4ghz or 5ghz home phone, a bluetooth or even a wifi connection? Anywhere from 15 to 100ft.New topic, sell ME something. Im thinking about getting my wife a new phone and switching back to Verizon for the coverage. She jumps to trying to sell me a $1000 flagship Samsung thats on a bogo promotion. Ive owned 5 or 6 Samsungs in the past and I informed her that I wasnt interested, she brushed me off and continued stating specs of the device down the list. (The specs look good on paper, but they do not translate to real world use & longevity.) I told her that I have an unlocked Moto G7 that Im extremely happy with (its a mid-range phone with a faster processor and smaller battery than my old S7 edge and my wifes outgoing S7 edge but its battery lasts twice as long... of course Im tired of Samsung.)Here she goes again well that phone may not be compatible with our network. I ignored her, she checks and the system shows that its partly compatible which is another way of saying that its likely compatible with 99% of Verizons services. I dont care. She she starts a shpeel about how Motorola isnt as popular any more due to build quality and overheating issues. Uh, its a cellphone with a lot of technology sandwiched between a massive LCD/LED display and a battery. Any smart phone is going to get hot... actually now that I think about it, my Moto G7 doesnt get hot when I play games.So she goes back to trying to sell me a $1000 phone. Not interested. As a polite warning I informed her that Ive represented a major computer technology company and I understand up-selling, in other words lady, please cut it out and calm down because Im on the verge of walking out. She LITERALLY doubles down and tried to exclaim that she wasnt trying to up-sell me and that she didnt want me to go home with an inferior device. Some family or friends came in with a baby and the GM near instantly took the excuse to ditch the sale and go hold the kiddo. She didnt say bye, or pass me to an employee.... who trained her?With Tony to the rescue, he brought a Moto Z4 out from the back for me to check out and he actually knew how to read a client. We went straight to discussing plans and found something Id be willing to show my wife whos at work. I left, came back later and made the switch to Verizon and got her the Z4. Tony gets 100% of the credit for securing a one time sale, as much as I hate to think its going to add to the GMs numbers. While customer relationships can be superficial, I appreciated Tony for his empathy and attention to all of the customers. Hes got potential to go far professionally.

Attn: Vrz ManagementI went into the Northtown mall Verizon branch earlier this week. I was professionally greeted by Karley and we sat down and reviewed my familys phone needs and options. Karley then proceeded to take it upon herself to find and research every possible option, discount and package that would be ideal for our family. She was extremely thorough, kind, patient and helpful. Karleys boss should be notified that her quality of service and knowledge of vzw products and services is exceptional.Thank you again Karley for all of your help, guidance, savings and patience!Sincerely,Adam and Crystal

Cameron and Thomas at the Northtown Verizon Mall were both insightful, knowledgeable, informative, and helpful in assisting me in every aspect of making adjustments to my account and purchase appropriate to my specific needs. Suffice it to say, they come highly recommended.~ Ingrid Elena Pavia

Demitra was professional, knowledgeable and very pleasant. It was a nice experiences.

Got a free tablet with my new pixel 3 phone!! Absolutely love it and I only have to pay 85$ a month for both my tablet service and phone bill.

Amazing service when we came in to switch from sprint! Will never go anywhere else!

Went in back in February to upgrade my device. The process and customer service was good, which is what brought by review score to 3 from a 1. The reason for wanting to give a 1 is because ever since I used their service, Ive been getting dozens of spam/telemarketing calls per week even though my number is registered on the National Do Not Call Registry. I know that it is because of this place because before I went there I only got less than 5 calls per year.Very annoying that they dont tell you that theyre going to be using your information for promotional use. I shouldve just gone to the Verizon Direct store about a mile up to road on Division and Francis.Unless you like to deal with spam/telemarketing calls, dont use an authorized or premium retailer, especially this one.

Stay away from this company. I paid for a new phone online went to pick it up and it was broke wouldnt power on for the verizon employee, I never touched it.. verizon wouldnt refund my money or exchange it for a diffrent phone. I had to take the broke phone and deal with corporate myself. After 7 years as a customer this is how they do people....

So many fun things to do with your kids and you can find great shops

Its always a great experience at this store!

Karley is the best!!! Got me the right phone and the right plan!!! Just switched to Verizon and couldnt be happier!!! Thanks Karley!!!

Went in last night to have my iPhone activated and it went very smoothly. Thanks Cameron for the great customer service

Went in there switched from t-mobile talked to demi she is a great conn artist told me my bill would be 120 for everything came out to be almost double wanted to return my phones and during the process she had a very rude attitude cause she knew that she was losing money thats all they care for down is money and its a shame

Demi is awesome, don’t listen to the haters.

Awesome elena helped me with my bogo

Customer service is great but the prices are crazy!lol

I have been trying to warranty my phome out for ever and every time I go into a Verizon they hand me a card and send me on my way. Absolutely no help basically. I work 6 days a week so when I get home and try ro orDer it i fall asleep if I even remember. Yes my fault. But today I went to the northtown mall and a man named Cameron offered right away to just order it for me and go out of his way to just get it done so its one thing less... just that little bit of help going about to do his job made a huge difference in my day and now my is fixed as well. Thank you so much cameron! Your awesome!

This place is the best with customers. Love how the staff was able to help me with my phone problems.

Very prompt and courteous service.

Very helpful staff very friendly solved my problem

Nice and trying reallly hard to help me to upgrade new product.Kay and Elena were super

Scott did an amazing day.

Awesome help! Keep it up!!

Horrible costumer service I stood there waiting tyo buy screen protectors and after 15 minutes I still was acknowledged so rude I left!

Very helpful