Matthew is the man! He provided excellent care for me today! He is patient and very knowledgeable! This week he’s served with AT&T for 15 years!! Happy Anniversary, Matt! Thank you for everything!! Your best days are right in front of you! 💫

Walked in unknowing what to do as it was our first time setting up a shared phone plan, was greeted by several employees, but was approached by Sandy. She helped us efficiently and effectively, ended up leaving with an upgraded phone after she stated how much credit I’d get for trading in my old phone. She wasn’t over the top or underwhelming as well when it came to conversing about our prices or contract, probably the chillest sales rep I have run into in a long time. 10/10 recommend going here cause the vibes were also Immaculate

Amazing customer service. After visiting 3 other locations we finally called this one to see if they had the phone my husband wanted the galaxy z fold. They did, and they held it for us until after we managed to pick up our son and make our way over there. They were then super helpful at getting his previous phones information fully transfered over.

Shamarian was very helpful and didnt mind taking the time to assist me. Always pleased with that location and the representatives there.

I went in to get a new phone and got set up with it within about 30 minutes, the sales rep Matt was very informative and well rounded on knowledge of phones plus the plans they have to offer. Any time I have a issue or need to pay a bill I will definitely be back here

ShaMarian is the best rep at ATT. She has done all my services from fiber optics, TV, phone and internet. She is so good, she converted me from Direct TV to ATT Tv after 20 years with Direct TV. Superstar in her field.

Love this AT&T store! Outstanding customer service, very knowledgeable staff, quick professional assistance and more. Completely satisfied!

I went in to get a new phone. I was helped as soon as I walked through the door and the process was smooth. Everything went as expected and I was out the door in a short period of time.

I am a senior citizen and sometimes have difficulty figuring out a new phone. I always go there and they are so great to help me out. I find most of the staff so helpful even though I did not get the phone there.

This was such a good experience at this location. ShaMarian helped me and she went the extra mile to make sure everything I needed was taken care of. She was EXTREMELY professional, kind and knowledgeable. I’m very happy and I will send friends and family to this location.

Maria was excellent and very helpful through the whole process. I am a retail manager and see what a quality employee she is and definitely an asset to that location. Spring location @Cypresswood dr

These guys are fast, friendly and accurate...no complaints here

ShaMarian was super helpful and patient with helping my dad set up his new phone.

Mathew J. at 19752 I45 N in Spring, Texas is the best. Patient, knowledgeable and kind. I Couldn’t ask for better customer service. Thanks Mathew!Miss MaryAT&T Retiree

Ana and Andrew were very helpful with an issue I had with a new line. Ana helped first and gave me everything I needed to know. I had to return later with my husband and Andrew helped finalize our decision. They both provided excellent service and we are very pleased that all our concerns were resolved. I even left out with a better phone and a great plan.

CSR’s are just having conversations with people not about phones or plans. Several are behind the counter not doing anything and most of them go to the back and never returned with at least 15 customers waiting. They are not engaging or even apologetic about the wait. I would think ATT would screen these employees better.

Went inside to pay for something and the employee was very rude and obviously wanted to show me that he was in charge

Alexis Diaz was an exceptional help. I came in to upgrade my phone and purchase a set of wireless earbuds. She did more than just that. She showed my dad discounts that he was eligible for and provided us with information on the international daily pass if we decide to travel internationally. I recommend anyone who goes into that store to ask for her. She is a great help to others.

Always get great customer service from thus location

Just moved to this area; first time to this store; Andrew Martinez was knowledgeable, thorough and made this a smooth transition For all my upgrades, definitely will return. Happy customer

Worst customer service ever. Guy did not want to answer our questions and disparagingly called me a “character”. Plus they had an inexplicably long wait time (barely any customers). Obviously they don’t need business. I left and headed to a different ATT store, where I was immediately helped in a friendly manner. If you have to do business with ATT, avoid this location like the plague.

I came into this location after spending 2+ hours on my laptop trying to switch over my number and order my phone unsuccessfully. Tiffany was so helpful and professional and stayed with us to help every step of the way. It took over an hour and even another call with her the next day to finish setting everything up. We had so many obstacles and setbacks trying to switch from t-mobile but Tiffany was excellent and fixed everything for us until we finally had our phones and lines set up. Will definitely be going to this store in the future for anything. Great service!

This location has rude customer service reps. This is the second time I experienced bad customer service at this specific location.

The representative, Tiffany, took her time to explain everything to my mother and myself. She was kind, courteous, and most importantly took every precaution to be safe during this time of pandemic.

I came into this location looking to upgrade my phone. The sales associate who helped me was Thelma. She was very knowledgeable and patient as she explained the differences in the phones I was deciding on. A very charismatic person who was able to turn my poor mood around and improve my overall day. After choosing a phone, she helped and guided me through all of its features and settings, explaining all the features, how they worked and a general overview of the capabilities. She helped me pick out a new case that would stand up to day to day needs in order to protect my phone, flawlessly installed a glass screen protector and was able to transfer all of my memory off of my old phone. Her good mood, customer service, extensive knowledge and overall helpfulness turned my errand into a pleasant experience. I am very satisfied with her support and my overall time being assisted. If my grandmother needed a phone I wouldn’t bring her to any sales rep other than Thelma.

I went into this location because I was needing to retrieve my voicemail. The sales associate (I didn’t see a name tag on his shirt) was a bit rude when I asked for assistance. He said that I would have to go up to my voicemail box and listen to each one by one instead of pressing on the number 1 to retrieve my messages. I had called the 611 number earlier in the day and a rep said in order to retrieve my voicemail I would have to go inside the store to get assistance. I switched carriers cause I wasn’t happy that T-Mobile and Sprint had merged together and I was told by AT&T I would be saving quite a bit of money due to several reasons. Can you please direct me in a kind manner on how to retrieve my voicemail? Also, I would like to know if there is an app to avoid scam phone calls. As well as scam text messages.Thank you!

Customer service agent added items not requested. Called Store & he was rude & fifth did the issues.

As a first time customer in the AT&T company, I really do not like the customer service in this location. When upgrading phones, their system was down and acting up. The sale associate that helped us really did not know much when I asked questions, and could have been more informative.I will be going to another AT&T location.

Alexander was a extreme help with the problems I had. This is an excellent store.

This is going to be a lengthy review but its worth the read, your business and your time. I must say that I am a loyal person especially when the loyalty is returned when investing my hard earned money. Coming from a Customer Service background, making sure a customer is satisfied is extremely important to me. Recently there has been one AT&T Service Representative that has been patient and added a personal touch in doing his job in working with me to resolve & provide. Within these last 6 months in dealing with issues and service satisfaction from my cellular device to TV to the Internet, billing, rewards & savings he has gone over and beyond yet to mention a pleasure to work with. Thank you AT&T you deafinately have a Person who is passionate about what he does. Its folks like him that keep customers like me. LUIGI thank you! At&t has a customer for life! Go See him, he represents At&t well & will take great care of your business!

She did so well on taking her time to help me even with all the questions I asked.She made it really easy for me to understand my bill and how it all works. If I could I would give her more than 5 stars.Forgive me I never asked for her name. But I do want to say thank you again.5.22.2020 Friday

Wow! I just left and I’m beyond happy with my experience. I was assisted by Alexis. I came in for an IPad. The one I wanted was unavailable for MILES!! She showed there was one in her store that she searched HIGH and LOW for. I so appreciated she didn’t give up. I would have had to wait until August to get the one I wanted. The store had plenty of hand sanitizer and social distancing dots around the store. Great experience.

Sat at the store for a HR straight. No hi, no can i help you. Just employees walking around on ther phones. By far the second worse customer ive ever seen!

Ana is hands down the most amazing AT&T associate I have ever had the pleasure of meeting! Our iphone was stolen and Ana made the process so easy and simple. Absolutely will return to see Ana, she will ALWAYS get our business!!!

I highly recommend going to this AT&T location. Not only is it a corporate store, but all the reps are knowledgeable and ready to help.

It was a most enjoyable experience the sale representative conducted herself in the most professional way. She made my visit pleasurable the service representative name is Ms ShaMarian

Horrible customer serviceEmployees rather be on there phones then to help customers out

Very nice team. Overwhelmingly helped me get a phone for my daughter with one heart. They all had a very good attitude and absolutely will come back here if I need them again.

The rep Denzel had great customer service I have a great experience and he got my account fixed.

I was having with my phone so I went to the store and was helped curbside. They were very efficient and helpful with my issues. They are handling all of this Covid-19 very well and made me feel very taken care of. Awesome Job!!! Great Service!!! Friendly Reps!!!

The customer service was horrible and the quote for 4 business lines was even worse. AT&T Quoted $1000 per line under my business credit versus 20%down totaling $728 for four phones with VERIZON🤔NO THANKS AT&T!!!!

Incredibly thankful for the reps at this location! Came in with an issue with my bill and expected the worst but was met with help and a smile. Chaelene was amazing and her managers Luigi and Chris went above and beyond to help, even got hooked up with new phone for free when i added my sister. Happy to say this will be my go-to AT&T location from now on.-

He was truly outstanding and very helpful. I enjoyed my visit

I was helped by a young lady name Thelma Tinoco....she was very patient with me seeing that I had little experience with the software..within 10 minutes she was able to set my account up and everything is fine.... great work ... please go to this location 😁

During this pandemic times i want to thank the representatives willing to help customers. I always come to this particular location and they are all wonderful and kind, Thelma has helped me for the past couple of times Ive visited and i couldnt be happier with her customer service and knowledge i am pretty sure she goes above and beyond for her customer and she needs to be recognized for it.

Every single time I have either gone in or talked on the phone with Chaelene Leleo. She has given me more than excellent service. She is very knowledgeable and has left me completely happy. People like her makes me wanna stay with AT&T. I have been a customer for over 15 yrs. I hope we could have more customer service like hers from many more AT&T employees. Thank you so very much!

A big shout out to ShaMarian !! I was. very frustrated when I came into the store and she was very patient with me and helped me. She is awesome !!

We had an excellent experience at the ATT store today. ShaMarian was very thorough and provided the best customer service. Glad we decided to switch to ATT!!!

Alexander.. was a very good and helpful employee.. we went in asking a few questions about a hot spot device and a upgrade on of our lines.. he went Into details about the hot spot.. not just trying to sell a device and service which we really appreciated.. then on the upgrade he really helped us out on that.. we will recommend him all day.. Alexander is Awesome.. also when we left the store one of the new phones didnt work.. we took it back and he immediately took care of the situation and we where on our way.. (it was a bad sim card)... thank u Alexander

Andrew was extremely helpful & friendly! He was understanding & helped us to the best of his ability! If you go here, Id definitely ask for Andrew for assistance! I couldnt thank him enough!

Very poor customer service

I had the absolute worst experience at this store yesterday. I ordered 2 new iPhones online and elected to pick them up in the store. Unfortunately for me the closest store that had them in stock was this customer service nightmare. I got to the store and the sales rep, Miguel, proceeded to tell me that he needed to run my card again to pay for the phones. I advised him that I had already paid for them online and showed him my bank transaction as proof. He rudely tried to explain to me how banking works. I told him that I wasnt giving him my card to be run again and he again, rudely told me that I couldnt take the phones. Ok...no problem. I asked him to give me my drivers license back and he threw it at me. After a few choice words, I left. Found out my daughters phone had already been transferred to the new sim card so her phone wasnt working. Went back to the store and spoke to the so called manager Christopher and I quickly understood how Miguel felt comfortable handling a customer the way he did. Christopher was just as rude, never apologized for his employees actions and had the nerve to try to get loud with me in front of other customers. Needless to say, I will never return to this store and would advise anyone who expects the slightest ounce of customer service to stay away.

Rep was very knowledgeable and help resolve multiple things. One issue I had other in store and on the phone reps try to resolve but were no help. This rep solved in less than 3 mins, after 1 1/2 trying to resolve. Thank you for curbside promt service.

Denzel Ficklin gave amazing assistance. Not only will I return. I also recommend.

Even with everything going on, I was still provided excellent customer service with AT&T curb side service and the sales rep Chaelene made everything so easy for me to understand and a smooth experience in getting the new phone I wanted :)

Lovely with this store specially with thelma tinoco and the manager luigi colamarco both help me with my problem so blessed with you guys thanks a lot

Nick worked with my son and I to set up a new iPhone! He was very helpful and I have a very satisfied 14 year old...getting a new XR with AT&T’s promotion. Thank you!

Chris the manager says it’s ok for his employees to treat customers like we are waiting in line for free food. I spent $800 cash on a new iPhone to get a lovely attitude and to have the manager condone it. You have to ask for a bag and don’t expect a... have a nice day.... you won’t get it.

Thanks for help me thelma tinoco and the manager luigi colamarco both are a nice person and they care about for the clients good job thanks a lot god bless you guys

Best store ever! The store clerk Amelia was so sweet and really helped me get the best bang for my buck. This experience has definitely changed my view of AT&T as a whole!

I went in because I was unable to call my mother. We tried numernumerous was to fix it my own. Josh and Chaelene Went far above and beyond trying to get it fixed so that I could call my mom. A lot of people would have just tried a couple of things and sent me on my merry way to call the 800 number but they did not do that they stayed with me in till they knew for sure they had exhausted all efforts in even went beyond that to the let me know that I did have a warranty on my phone in could exchange it. Coming from a background of customer service I cant tell you how much I appreciate these 2!

If you need any help go to sale rep Andrew he is so much help very patient and sweet he even saved me 10 bucks and got 2 accessories 🥰🤗❤️👍🏼🥳

The Queen helped from start to finish and was AWESOME!! She is the person to see!! Very polite, patient and professional!! 😍

Had a great experience after bad experiences in the past at other retailers. Chaelene was very helpful, patient, and knowledgeable and got me the best deal possible.

Shawn Nguyen, was awesome! All of the times that I’ve been in this place, nobody mentioned that I could get my Veteran’s discount. I’ve literally been in this AT&T about 20 times and nobody mentioned it. That meant a lot because it is 20% that I’ve been missing out on. They are back on my good side after being on my s-list for canceling 3 of my phones mistakenly.

I opted for curbside service and no one ever came. I want in and the manager and two employees were just sitting there. If this site does not wish to participate in curbside service, then the option should not be available.

Tiffany was soo awesome! Patient as can be and helped us with everything we needed! Awesome customer service! Thank you Tiffany!

I will never go back to this store because the manager has no way to answer the questions of the customers. The employee asked him a question about my service and he came to the table where I was and he answered me in a rude way.but the young ladie who treated me very kindly did very good work her name is Ana.Five stars just for her.

This att store is one of the best one that Ive have been to by far, The staff was very much helpful with all of my questions and very knowledgeable

Thelma was so helpful and knowledgeable. Great experience all around.

WOW, this ATT location have some of the best employees that I have ever worked with dealing with wireless communications. About 6months back I spoke with Matt who was phenomenal in getting my service switched. We also had a personal conversation that lead me to making one of the best decisions of my life. On today, 10/18/19 I spoke with Thelma and Josh/Manager on text messages from AT&T an later confirmed it was spam. While there, I requested an upgrade for my daughter an Thelma took care of me in less than 20mins I purchaseda new iPhone. Josh also provided me with a beautiful phone case to match. This store has amazing employees it feel like home...... These guys are GREAT!!!

I’m only giving one star because it won’t allow me to give zero stars. The head manager is very rude and disrespectful. The customer service is horrible! The assistant manager was helpful but couldn’t get a word in because of the head manager. I had to go to another AT&T on Kuykendahl and Louetta and speak with their manager who was EXTREMELY helpful!

I am on Cypresswood and 45S. Thelma is my associate, she is very professional and knowledgeable about Att. She will not lie to you just to make sales. She takes her time and COMPLETELY walked me through my bill and my phone. I love her and will return. Thank you ATT for having an invaluable experience with an irreplaceable employee

Alexander did a great job. Very attentive to details and was very patient while explaining the new features.

My husband Raymond and I were at the AT T store at North I-45 / Cypresswood and I he wasn’t happy with his Samsung 1 phone 📱 he want to replacement so the salesman said he can trade with 300.00 off on his old phone also me too my old iPhone 📱 7+ plus with 300.00 off too and included the accessories 149-600 very special upgrades are awesome and great service!!! Thank you salesman Andrew!!

Good, very helpful and quick service.

Miguel fixed a problem with my smart watch that not even the pro-tech company could fix in less then 5 minutes! Thank you so much Miguel!

Please come see me at this location! We just had a revamp of management and employee adjustments. I apologize for any unpleasant prior experiences; but allow me to make sure your future business with our company is a great one. I am well versed in our latest products and services and would be happy to perform an account review and see if I can possibly save you money. Promotions and pricing is becoming more and more competitive; so please stop by and ask for me to ensure you get the latest up to date specials. We offer Home Security, Home Internet, Home Cable, U-Verse, DirectTV, Wireless ..if your business is going to other companies; allow me the opportunity to show you our latest technology. The holidays are coming; save money for your family or friends! We might not always be the least expensive in town but we are reliable. Come see why! I look forward to meeting you and I will compete hard to be your personal AT&T Representative!William Torres

I went in to ask a question about a product and was asked to provide my personal and account info... bizarre. It was nice and open though.

I’ve already spent almost 2 weeks dealing with this system error from transferring of billing responsibility, putting my phone on its own post pay account, all so that I could keep my number. I was told that it’s a process but all I had to do was go into a store to convert to the number from post-paid to a Pre-paid plan.Look I’ve had this number for 20 years, it’s tied to every debt, every asset I have... my kids know the number by heart. I was told by multiple different AT&T reps that I could keep my number.I’ve been on the phone for hours, visited now 4 AT&T locations trying to find someone who cares enough to help me. I recognize your associates didn’t create the system error, but they do control how they respond to me as the customer with an issue. I was told by other locations: “we can’t help you”, “nothing can be done”, even (& this was appalling) “you have to fly to Georgia if you want to keep your number”.Today, I arrive to corporate store on I-45 & Cypresswood in Spring. Feeling hopeless & defeated at this point I entered and was greeted by the very sweet Anna. She was kind & patient as I explained everything from the importance of keeping my number, to the pre-paid plan I wanted, & basically there’s a million notes on the account.Anna sat with me, and patiently listened to everything I had to say. Obviously I was frustrated but at no point did she get annoyed or bored with me, she focused on listening to me & helping me find a solution.Anna tried multiple things to fix the problem. She was willing to try anything to help but after over an hour she had to recruit Luigi ASM to help think outside of the box to fix this problem.Luigi tried everything he could & even got on the phone with another back office number to try to fix the issue to no avail. Luigi would up calling his bosses boss and creating an escalation ticket with a 24 hr SLA to try to fix the issue.After over 2 hours my issue wasn’t resolved today, but I am deeply thankful for Anna & Luigi’s efforts today... they never got annoyed or gave up on helping me find a solution.

Andrew was the best.He was very knowledgeable and friendly. We had a great customer experience.

I had some changes in phone lines and devices lately and therefor visited the store multiple times. Each time I came out very satisfied. The associats went above and beyond to answer my questions, transfer my contacts and I even got out with a better plan that I had before! Well done!

Awesome service

Denzel was super nice and friendly, took good care of us and answered all our questions.

Angie was nice and very helpful gave me all the info she could on note 10 plus and was ready to pre order for me great employee

Tiffany was AWSOME. Very helpful, patient, and went over everything with us.

Thelma got me set up super fast and could not have possibly been nicer or more helpful. Thank you

AT&T has never let me down. I gave them a workout during the samsung note 7 fiasco. They always gave me the best service and switched out my phone multiple times. These guys are the best there is! Im team AT&T all the way.

ShaMarine was extremely helpful, friendly, and show excellent customer service

Shout out to Miguel Mares, he was the best!! Great service..my husband and I, had lots of laughs during the time we were there, which was a couple of hours, making changes and adding a line

Very bad customer service, not recommended to anyone.not that localition

Honk if you love AT&T.

Awesome customer service and genuinely wanting to help us get cheaper and more viable options on our plan

Eddie was a good reminder of what its like to have a good line of communication with his clients. I also appreciate his advice on the new phone case I purchased.

The staff sucks. All I wanted was to get a new sim card. How hard is that? Waited for over an hour. People that came after me had priority because they were signing up for new services. Here i come T-Mobile. If You dont have insurance dont even bother calling this place. If youre not spending money they dont want to give you any info on repairs.

Long wait times but friendly service. They were nice enough to hold the last tablet they had in stock while I drove there to buy it for my daughters birthday the next day. It was the last one available in the area.

Had to replace my sons destroyed iPhone during a big event, Comicpalooza. The agent was the best I have ever seen. Very fast and knowledgeable. She was also the nicest one I have ever had the pleasure of working with and I have had this service for more than 20 years (when it was still Cingular).

Queen helped us with the upgrade and change in plan. Great customer experience.

The worst customer service that Ive ever experienced at any AT&T store during my 20 years as an AT&T customer.

This is a good location. I’ve had good experiences the many times I’ve been in for various phone-related reasons. Helpful staff. Thanks