Jay, your customer representative, was very courteous and attentive to our needs. He gave us space to venture through the store while also answering all questions about the specific furniture we needed. He completed the sale and we were happy with our purchase.

I have been very satisfied with all of the purchases I have ever made at Ashley Home Store. I do want to mention that this was the first time I walked into one of your stores and no one greeted me or offered to help. We must have passed about 10 salespeople. 3 we’re out at the front smoking, 4 were huddled just past the entrance talking business, one was sitting in a recliner on her cell phone, one walked right past us, I smiled but did not get a response. Then I saw Curtis, he greeted us as he approached. Offered his help and off we went to the mattress department. I got my mattress and another item. He was friendly, helpful, and attentive. A few other employees also assisted with a few questions and that was nice. I will be returning for a few more items and I’ll be looking forward Curtis.

Save yourself do not go to Ashley Furniture keep driving!!! They will sweet talk you in the store tell everything you want to hear, give you their cell phone number and all the “deals” in the world but the furniture never comes, cell phones aren’t answered and canceling the order after months of waiting is impossible (systems are down can’t cancel, has to go to answer dept they will call you back). Each time we called on a status update on our items they were only missing one part a few weeks later they have no parts are we are moving further in 2022. Go to Gallery Furniture had real wood items and delivered our furniture 4 hours later

Great experience from Kimberly! We were in and out pretty quickly. We paid less than we were expecting to after a discount was provided. We compared a lot of couches to the one we picked and this deal was better than wayfair, and Amazon similar couches.

Walked into Ashley and we were helped out by Alexa. We knew exactly what we wanted and she helped us with make our purchase easily. I highly recommend investing in the protection plan for your purchase as you never know what can happen and it’s well worth the extra money. Living room set is going to go great with the dining room set we purchased also prior.

Mr. Morgan Watson provided both me and my family with exceptional customer service! He greeted my family with a “can do “” attitude, very knowledgeable, and very professional throughout the duration of our visit. He far exceeded our expectations, and his work ethic is unmatched! By demonstrating active listening skills, my family and I were able to remain within our budget, and absolutely satisfied with our purchase. Mr. Morgan Watson truly delivered the ideal customer service experience, and went above and beyond to bless our family! My family and I truly enjoyed our experience with Ashley HomeStore!

This review is solely based on my in store experience because I have not received my furniture. My sales person was awesome, by far the best experience I’ve had making a purchase. I loved her personality and how she called me by name after I’d left and came back. I didn’t feel pressured to make a purchase at all. I’m definitely going back to her to purchase my dining set. She made ASHLEY proud that day.

Beware! Bought sectional couch in June 2021. I have half of the pieces. Coming up on half a year and Ashley never calls, does not update me on the status and gives me the run around about when the rest is available. Will not take the pieces back so I can order something else.

The process was easy. Go see Jay very knowledgeable. Great customer service.

We came to The Woodlands location of Ashley Furniture Home Store to completely furnish our new home. We had visited several other competitors of Ashley and the quality of products offered was second to none. Our salesman Billy Chestnut was extremely helpful and knowledgeable. Ashley had awesome selection and several options for each room. We had an experience that was second to none.

Sabah was very helpful and patient while I made my choices. I didn’t feel any pressure to buy anything. Made a nice purchase that I am happy about. Exactly what my daughter wanted for her room decor.

Was very pleased going into Ashley Homestore in Spring, TX. My wife and I (wife really) found the perfect living room furniture she wanted at your store,. She was thrilled and so was I. Great selection to choose from and service as very good. Our salesperson, Kyle, was around when needed but not over your shoulder pushy like so many other places. This was our first time to Ashley. First impressions are everything and you’ve made a repeat customer out of us!

Absolutely loved it. shaba was very helpful and nice. Everyone came up and asked if we needed help very professional. he knew what he was talking about and he and he knows a lot information definitely a five star thank you for everything.

My husband and I have been to any and all furniture stores from Houston to Conroe and every place in between looking for a specifically sized loveseat to fit our motorhome. We have talked to that many sales associates also. Some gave up without even looking, others failed to listen to what we needed and still others made promises and didnt keep them. In other words, they didnt seem to want to put out much effort. Saturday we walked into Ashely Home Store in The Woodlands off of 45 and immediately we were greeted by Louis. We explained we had seen a loveseat in here on a previous visit and were back to take a peak at it. We explained what we were looking for and why. He pulled the spec sheet and verified the measurements then we started to discuss the option we saw on-line. Immediately he suggested a price their store could offer and explained why it would be in our best interest to purchase in-store verses on-line. In other words he sold us on him and his store. We decided to go ahead and order it. In the meantime, he began to discuss the special they were running. We happen to have been looking at this particular option for a couple of years, however we never really felt comfortable with the price or the selection. Louis proceeded to share all the options they had to offer with us and again, we decided to bit the bullet and go ahead. He very efficiently wrote the idem up and didnt try to further up-sell us on anything else. Besides Louis being a great representative of the company, the furniture on a whole was not only impressive looking but also seems to be of good quality and most importantly, American made. Ashley HomeStore and Louis made us present and future customers.

TAKE YOUR BUSINESS SOMEWHERE ELSE! Do NOT purchase from any Ashley’s store. I’m giving two stars because my salesman, Dave was extremely nice and helpful. Other than that I would of given 1 star. Customer service is HORRIBLE and will give you the run around for months. I purchased a $3200 living room outfit in May. I was told two pieces would be delivered at the beginning of July and the other piece in August. I got a call that my two pieces were in and set up delivery, NOBODY EVER SHOWED! I called and they said there was no record of my delivery and they aren’t even doing partial deliveries. I cancelled my order, a few days later I got a call from Maria in the VIP department. She offered to refund me $400 and to give them one more chance and my couches would be delivered by 8/3. Well it’s 8/3 and I haven’t received them. I called customer service once again and now they are saying my couches must of been damaged or lost at the warehouse because NONE of my pieces are there. So now my delivery time is showing 4 weeks. I have requested to cancel my order and I’m now waiting for the VIP department to call me and confirm my order cancellation. I have NEVER experienced such bad customer service and every single person I talk to is telling me something different.

We just purchased our first home, and had been to a different location with an unpleasant experience. We went to the 45 in Spring location and met Louis and he was exceptional start to finish, even with our delays in closing and changing our mind on different furniture, he was top-notch, super personable and helpful the entire time. We will 100% go back to him specifically for any future furniture needs. You don’t get customer service like that anywhere else anymore.

Sabah was very helpful and looked for different ways for use to save money and get what we wanted. He then had Billy step in and go over mattresses and details of what we will buy in the future with with a personalized plan. Both were great to work woth!

Our sales rep, Kimberly Warren, was excellent! Not only did she assist us in picking the correct mattress for our needs, but she was able to help be competitive with the price. I will definitely ask for Kimberlys assistance the next time I visit their store.

I bought a mattress here a few years back. The salesman was actually interested in what was best for me, not making the biggest sale. The service was great, so I have continued doing business with them over the last few years and have never been disappointed. I havent gone anywhere else since. They have something for any budget, and the sales team are always great. Thanks for helping make our house a home!

Wonderful experience and we will come again for more business. Thank you to Edwin for helping us with our purchase. We look forward to working with you again.

Sabah is a great person. He knows how to give people space while and during a purchase. His manager Mike was also very kind and honest about the deals and no fake promises were made like other stores. I a 100% recommend you come check Ashley HomeStore.

The Ashley HomeStore in the woodlands was very helpful with the purchase of our new dining set! Awesome knowledge and customer service! Can’t wait til it arrives!

Beware. Do not purchase here.Ashley is very poor in service. We purchase a dining a table and promise to be delivered after 3months then it is already 6 months they have not delivered the furniture yet. And the customer service is very poor. The time of delivery, we called and the customer service said someone cancelled and not be delivered again. Look for your furnuture in other place. Do not come here, you will regret.

Service was excellent - attentive but not pushy. I can’t wait to get my furniture!!

We entered the store and were greeted by a representative named Morgan Watson. Mr. Watson directed us to the area in the store we were interested in. No sales pressure whatsoever. After awhile of walking the store, Mr. Watson approached to see if we had any questions. There is such an incredible amount of different furniture to choose from as we were trying to find sectional furniture for our living room. Morgan was able to show us a bunch of options as well as different quality of furniture. We ultimately purchased a (huge) sectional with extra sections along with 2 end tables. Mr. Watson was very knowledgeable, considerate and personable. We completed our transaction flawlessly. Mr. Watson also provided us with a single point of contact if ANY problems arise, himself.Morgan Watson is definitely an asset to your company, and if your ever in the 25415 N. I-45 Spring store, seek this man out you will be pleased you did so.Regards,Mark Wik

Kyle was a big help in helping me pick out my new furniture today. He was the only who asked us if we needed help after hour being there. Thank you Kyle. Ask for him if you go shop there. Jennifer Hickman

Went here looking for a bed. Unfortunately, no one behaved like they noticed me and no matter how hard I tried to get help/advice, I just felt ignored. Walked around the store for about 20 minutes and left

Simple no nonsense customer service. Went in looking for a good affordable mattress, I got it. I got a discount and my mattress was delivered 2 weeks early. Everything is so easy with this company. You get text, phone calls when your merchandise is available for delivery date. They give you many options for delivery dates and updated notifications on how long & how many stops ahead of your merchandise delivery. We are definitely going to purchase another mattress and furniture from them. Our salesman Mike Nassif was forthright and succinct. No hassle, no haggling just good customer service. Thanks for making our move that much easier.

Kyle went ABOVE and BEYOND for my Families needs. Even to the extent of finding my wife the most comfortable mattress cover after he overheard us conversing about being hot sleepers. Kyle does not quit. Even after leaving the store he made it a personal mission to make sure we were satisfied and could get everything we possibly wanted. If you want to be cared for like family, ask for Kyle. DEMAND you speak with Kyle.

Jay is the best!!!! Everyone should go see him. He was so helpful and went way out of his way for us.

We like this location as we were acknowledged upon entry, everyone was courteous although not overbearing!! Billy C. was exceptionally helpful in listening to our needs and assisting us in finding a few options for what we were specifically looking for. He did not hesitate to find solutions for us and offered to even inform us directly because of the fact that the bedroom set we wanted would not be available to be delivered as a whole in a timely manner, due to other circumstances beyond his control of course. We love Ashley Furniture as a whole and we will continue to be faithful regulars because of this experience!!

We were greeted as soon as we walked into the door. Then as we started walking around looking at recliner chairs Jay greeted us and helped us while we were there. He was very friendly and patient as my mom walks with a walker and moves around very slowly. We told him what we were looking for and issues with what we could not get or did not want. We did have to walk to the back of the store but the first chair he showed us fit her perfectly. She wanted to think about it so Jay gave us his business card with his cell phone # and ID # for this particular chair. After we got home later that evening she decided that she really was comfortable in this chair. It was about 7:30PM and I called Jay on his cell and we were able to purchase this chair over the phone. I received the receipt and protection policy through my e-mail. My mom is usually very hard to please because of her age and height, but she was very impressed with Jay and really appreciated his care in completing this purchase for us. I did not realize this could have been done over the phone but Jay made it very simple. We will go back when we are in the need of another product.Thank you Jay

A super bad experience !!! I went back to buy Dinner table and the seller who had helped me was not there, so another seller helped me, but he no longer wanted to respect the price, so I told him that I would return when the other person was there, I thanked him for his time and he answered me very angry When you return, make sure you call and ask for an appointment with him, dont waste our time, we dont work by the hour, they pay us for commissions. Are you serious? I will not return to this place. I think they need training on customer service. I asked to speak with the supervisor and he never came, so I better left.

Had a great experience with Kimberly at the Woodlands location. She made a stressful shopping experience a piece of cake and full of laughs. Will definitely be back to shop at Ashley!

My experience was perfect! I came in & I already knew what I wanted. The sales representative Dave Smock was quite helpful. Compared chess to the bed that I wanted and I felt like that was going above and beyond and that was perfect. Best experience!

Purchased a Love Seat & Recliner from Ashley HomeStore in Spring Texas and we had a very good experience from our sales person (Mike Nassif). Mike was very helpful and did not push us into buying. He made the purchase enjoyable. I would encourage any one in the Spring Texas area to see Mike when looking to purchase furniture

Alexa was very helpful from the moment I walked in. Helped in my selection of a new bedroom set. Store is very clean and very nice displays. Go see Alexa!

We had a great experience. We caught the Labor Day sale and got a great deal on the perfect power reclining sofa. Louis was a great sales guy.

Tyler was fantastic. One of the best buying experiences Ive had since getting to Texas. Zero pressure, and I got a hell of a deal. I will be coming back for more soon!

I saw a desk on the internet that I wanted to look at. I walked up to Billy C. and he greeted me in friendly manner. I proceeded to tell him what I was looking for and he knew exactly what I wanted to see and took me right to it. We discussed the price and I was in and out in a few minutes. Quick service and super friendly salesman equals a happy customer. Thank you Billy C., Karin Mansker

Want to know why all these reviewers makes it a point to say they were greeted as soon as they walked in? Because it’s BS. I walked in there with my kids wanting to buy furniture. Not only was I not greeted or acknowledged. Sales people literally walked the other way to avoid us. And it wasn’t just me. 35 minutes in this store looking around and several customers came in un greeted and unattended. Everybody left not being addressed while these people sat doing nothing. If it was a place I owned I would’ve fired everybody in the building immediately. No other furniture store in the Woodlands is so pathetic.

Ive shopped at many stores in the Houston area, probably all of them. I have to say this particular store was superb. Jay was very professional and helpful. He went out of his way I didnt even expect it. Ashley Homestore is great overall.

Bought furniture from there in April for 2 kids rooms living room and kitchen, it is now September and Im still waiting on one bunkbed, dresser and 2 recliners and the power head rest on the sofa stop working called twice and they said the report was not handed over. This is totally unacceptable. I gave 2 stars because the salesman was very nice.

Corey did an amazing job helping us find our new bedroom set. He went above and beyond in answering all our questions.

Very friendly and helpful and when art could not fit in car, the salesman offered to drive it himself!

Loved the selection at the store. Edwin was very helpful and made the process simple and quick. This is my 3rd major purchase with Ashley and I’m always happy with the quality of the product. It’s also nice to be delightfully surprised by the low prices and sales. Looking forward to my new furniture arriving!

Excellent personal contact with no sales men pressures. Only pitfalls was the back & fourth from salesmen in completing my order, seem poor IT equipment setup and functions. Overall pleasant shopping environment.

Wonderful experience at this store great people smiling faces but the pricing is fair far better than others Im very happy . thanks Ashley home store. Terry caldwell

Sabah Kobrsi was so patient with me trying to make a decision. Believe me, I take forever. Very pleasant experience!

Today my wife and I checked out three different furniture stores in search of a bed frame. At each place we found things that we liked, but was not until Ashley Furniture we found something that we loved. Their staff is very knowledgeable and welcoming. We had the pleasure of working with Kimberly who answered all our questions. She was very patient as my wife is very indecisive. We thought we were coming to buy just a bed frame, but ended up leaving with a bed frame and a new friend.Andrew & Katherine

What a huge selection of furniture they have to offer. I recently moved into a new space, and I wanted all new furniture throughout. My salesperson, Shawna, helped me find everything I was looking for. She was knowledgeable, very customer service oriented, and very professional. Thank you for my great customer experience.Best Regards,Taru

Mike was very knowledgable and candid with us. Flexible payment plans. Lots of chance to save money

John was absolutely delightful to work with. He listened to our needs and was immediately able to guide us to the perfect living room set for our space and family size. We were impressed by his attention to the details we were looking for. He wasnt pushy for a sale, and allowed us to make our own decisions. He was so confident and informative that we went ahead and allowed him to show us some better sleeping solutions. Zach and John worked together as a power team and stayed after hours to get my husband and I our new living room set and new mattress. We are thrilled with their amazing patience and how they went above and beyond for us. Thanks Zach and John for all your help and hard work.

Order a bedroom set, was told that it would be available for delivery on Sept. 28th, heard nothing back since then, it is now oct. 6th. I called customer service and now the estimated delivery time is 31-33 weeks… not days… WEEKS!!! 8 MONTHS!!! Did not receive ANY updates on this order when time for delivery changed. Will not be doing business here EVER again. Will be taking by money to Gallery Furniture like I should have the first time.

The Kingwood location seems to have more furniture on display than some of the other locations we visited. Alexa helped us and she was great. She was very easy to work with and pleasant to be around. The other staff we talked to wasn’t pushy and everyone seemed friendly.

Jay was amazing help! We felt very welcomed, and we werent hounded or pressured at all, which is so common in most places. Jay helped us find EXACTLY what we needed! Definitely will be coming back here next time we need something!

We were looking for an array of furniture for our new home. Ms. Kimberly Warren, the sales associate was amazing. She was patient with us with the many selections that were available. She gave tips on different options. Being our first purchase at Ashley, the overall experience was amazing. We walked away purchasing a complete bedroom set. Due to the customer service received, we will consider Ashley for all our future furniture decor needs. Thanks again Ms. Warren for the overall wonderful experience at Ashley.

The phone / website experience was great with Max, I received the details about the products (good pricing). I went into the Woodlands, TX store and got additional excellent service (Tim Garcia). I checked out both products and came out with a great deal with The Man-Den Power Reclining Set. Thanks Ashley Store!!!

I purchased furniture with Ashley’s back in May. Nothing that was explained to me has happened. This has been a nightmare of an experience. They never return your phone calls, they lie about the conversation and the original agreement and delivery was also a nightmare. This has been a horrible experience from the get go. I feel like they purposely avoid responding back to you so that they can stick it to you with the financing. I suspected from the beginning that I was going to regret dealing with Ashley’s furniture. I would advise that anyone and everyone considering dealing with them, to reconsider. The customer service is awful. Every time I’ve called, I ended up speaking to someone in New Mexico who couldn’t assist me. My furniture was delivered defective and broken. Never got a call back. The sale rep, Morgan, never called me back, and nor did Nikita. They are scammers yall. I really thought that I was making a wise, calculated decision purchasing from them, but it turns out that I’ve been played for a fool. A balance of only $580.00 has now increased to $1800.00 even after paying $1800.00. And this is the result of them not being diligent and professional enough to return phone calls. I have been played and taken advantage of. I’m so disappointed and I feel like I’ve been used up and scammed!!!! And now I’m stuck with a huge balance and broken, defective furniture. Not good Ashley’s, not good. You should be ashamed of yourselves. Disappointing.

Thank you for helping us! My mom doesn’t speak English very well she visited the store with the picture of bedroom set that I gave it to her. The lady helped us a lot through the phone speaking with me. Loved the furniture color and can’t wait to see it!

We didn’t got or bedroom set, after the delivery guy call all day changing the time that he will be arrive and make all us waste the day by waiting for him. At 7: 40 pm he said that he had 20 minutes waiting outside the building and that he’s not gonna make the delivery and said that he’s leaving also he said there’s nothing he can do and that we have to make other appointment, he was very rude, extremely rude, you can tell that he was decide to not make the delivery from the beginning, clearly we never got a call from the gate to be open, also still wondering how nobody’s came into the building on a Friday night while he was supposedly waiting. How a delivery guy don’t know how to make a delivery? What a shame. Very disappointed, very unprofessional service, waste of time

Edwin and Alexa were amazing. Did a great job getting us our first couch in our new home.

As far as our couch everything has been and was amazing as far as the comfort and delivery was awesome! On our dresser the guys basically broke it during installation but we didn’t notice it until the next day when we moved it into place! Our night stand was good and no issues. Our bed we are still waiting for it now 6 weeks later!!! Very frustrating on many levels!! When called to report dresser they wanted pictures right then and I wasn’t home to provide them so they told us to call back later!! On bed we are still waiting and bo update which has been very upsetting!!

Great Experience! Alexa and Eddie were very helpful and patient! Would 100% recommend going here if you are in need of furniture.

I gave this store one star since I cannot give it zero stars. We have had literally the worst experience. The salesperson told us to purchase the warranty with our leather recliners/sofa, because it would cover everything. We asked 3 times if it would cover the motor and he said yes 3 times. Well the warranty ($500 btw) only covers accidental damage. So when the stitching came out just before the one year mark, a manufacturer issue not user error, we contacted the warranty company. The warranty company took over a month to get back to us. Well at that point we contacted Ashley directly and they told us we were 4 days out of the one year manufacturer warranty period and even though we tried to report it before that, it didnt count and they would do nothing for me. I proceeded to talk to 6 separate customer service agents at Ashley and 5 of 6 told me I could get a refund for the worthless warranty. One even told me they were processing the refund and I should see it in 3-5 days. Well after 2 weeks of no refund I called again and the 6th agent told me I would not get a refund and that No one was intending to follow up with me to tell me that. If I hadnt called them again then I would not know. Then he gave me a phone number that is not working to call, and hung up on me. Literally none of these suppose customer service agents have been kind or actually useful in anyway. I have wasted literal hours of my life trying to fix an issue that is actually an Ashley furniture issue to begin with. DO NOT PURCHASE FURNITURE FROM THIS COMPANY. DO NOT BELIEVE ANYTHING THEIR SALES PEOPLE SAY. I just want my money back. I am beyond disappointed.

Very helpful and personal to the point of doing whatever it took to ensure we the customer felt as if we were truly and genuinely treated as if one of there family members that they cared about

Great customer service! Very interested in our needs and making the whole experience pleasant.

I love bought our slepper sofa yesterday at Ashley! We received an amazing service, all the deal was perfectly explained.Highly recommend! Cant wait to receive our new sofa 🤗

Only giving one star because I have to to be able to provide a review. Husband and I walled in 2 mins after another couple which they were greeted right away. Well, we continued to look at what they had, but NOT ONE SINGLE SALES ASSOCIATE SAID BOO CAT DOG TO US. I told my husband I guess we dont appear to be interested in purchasing furniture. I stood in front of the store to write the review as well. I am big on customer service and they have missed the mark. On to the next store!!!!

My experience is one of complete disappointment. The service my family received was poor. One would expect a corner store to provide this kind of subpar service instead, it was this Ashley who in my opinion lowered the term customer service to its lowest ebb. On 06/ 15/21 I ordered a bed frame. To date, while writing this review (08/26/21)the product still has not been received. We received little to no communication from the store or its representatives regarding the extended delay. I visited the store after much frustration with the customer service, whom all seem to not communicate. The manager Andrew was helpful but never apologized for the inconvenience. He in fact, lied and told me that the product would be delivered in its entirety on 08/27/21. His delivery team denied same on the 08/26/21, along with a fellow store manager. The product to be delivered would be the head of the bed, with a hesitant promise of the foot board maybe on 08/31 and the rest sometime in the future. Again, no apologies. I would not recommend anyone to purchase here. If and when you decide, be prepared to deal with a store that does not respect its customers or evaluates itself for future improvement.

Jay was amazing. There was no pressure to purchase anything, just there if we needed him! We originally planned to leave with a sofa and a loveseat... ended up with a whole living room set, lift-top coffee table and end tables included! Nikita with Acceptance Now was also so wonderful and sweet. Our monthly payment was still right where we wanted even with the additions. Could not be happier with how smooth and simple the process was.

Never in my life have I experienced a company with less care or concern for their customers than what is currently being displayed by Ashley Furniture. We purchased an entire house worth of furniture two months ago with the PROMISE that everything would be delivered and installed by July 1.On July 2, Ashley Furniture proudly delivered pieces of what we bought. NOTHING WAS COMPLETE AS PROMISED.My family & I have slept on the floor for three weeks and we are STILL sharing a portion of the couch we purchased. God only knows when the remaining pieces of the couch will show up.Sales does not answer phone or return calls. Customer service is unhelpful. We ask to speak to supervisors but we cannot immediately speak to anyone higher up. We are tired of calling. We are tired of going into Ashley Furniture to ask where our furniture is.We finally received the rails to put our bed together today. We put the boxspring that arrived just last week on it, but it does not fit. We called customer service to let them know of their mistake. They said it has been over 72 hours since we received the boxspring! Sorry, nothing they can do. Call sales, they said.Sales department does not answer.Oh, our bed is still not complete because they did not provide the screws to do so!As someone else mentioned two days ago, this company will take your money and leave you stranded.Stay away.

Great people and really listen to what you are looking for. Work with you on payments.

Great store nice and clean Tyler was very helpful and addressed all my questions. I enjoyed my experience.

Excellent customer service. No high pressure sales tactics. Free to roam the store without being stalked by the staff. Everyone was nice, courteous and acknowledged our presence. This would have been a 5 star review for sure if we didnt have to wait 12 weeks for our furniture to be delivered.

Absolutely the last place anyone needs to shop at. No help whatsoever. Wanting to purchase on Synchrony but the salesman did not have time to work out our purchase. Embarrassing experience.

They owe us thousands: Ashley furniture does not have integrity. They have the worst customer service. They have been going back and forward with us because they could not deliver some couches. They kept changing the delivery date on us. We waited eight weeks and sat without couches in our new home through special occasions and birthday parties and my graduation. They have not returned my money for the couches after customer service and the manager at the store promised countless times that the money would hit the account within 3 to 4 business days after they canceled the order. We have contacted them many times and they always promise that it will be resolved and that the money will hit the account but it has been three weeks and I still see nothing. I have called everyone and even the customer service line says they have no idea why my refund is not being processed yet. During these hard times people need their money. I can’t believe they are making me my husband and my three-year-old wait to get thousands back.If you respond to this feedback asking me to contact you for a solution, I hope that that is the last time I have to contact you because we have called and gone up to the store about this a total of about 12 times.

David was not overly insistent like most furniture sales guys. I didn’t feel pressured or overwhelmed in the entire process. He was very honest about times for delivery and overall just a great experience. Will definitely seek him out again for my next purchase.

Kyle and Mike were great. They were helpful when we needed them while allowing us space to browse without pressure.

Excellent Service in The Woodlands Tx Jay is awesome so nice!!!

I had an amazing experience! Went in on a mission. I was helped by Ms. Kimberly and she made the process so easy. Will definitely be coming back in the future.

Great customer service. I told Louis Alonso what I was looking for and he was very knowledgeable and helpful! I can’t wait to get our new couches delivered!

I worked with the manager and had an outstanding experience. He was eager to help and make sure I got exactly what I wanted.

I am still waiting on a price match change 6 months after purchase. I was assured that I could be refunded or the financed amount changed once delivery was accepted and my order released from the manifest.I worked with manager Zac Mize in person and Mike and Andrew through Zac and my sales person Kyle. After the first week, I was told they are working on it, then 3 weeks later I was told it would be fixed before I received my first bill. First bill received in March 2021, not corrected. I disputed the amount, which later I was told because I did that, they couldnt change the amount. The dispute was declined because the merchant confirmed the transaction in question has posted correctly. I was eventually referred to the regional manager Mike Gomez, who I have been calling every month, sometimes 2-3 times, and he assured me since the dispute was closed they can again file a price change. Every month comes and goes with no change. My July bill came and the promotion time was changed to 12 months but still no price change. I have called the financing company, they report they have nothing to do with the amount, that Ashley Furniture is the one who sends them the totals. And on Ashley Furniture side Im told to call the finance company to see if there are any credits. I am the one going back and forth making the calls and asking about the problem waiting on hold for 45 minutes or longer each time. I am terribly regretful for ever stopping by this store and making a purchase. I have my documentation about the price change and will not make one payment until this is corrected. I have emails, text messages from the managers stating the corrected price. I was very patient with everyone I have dealt with but at this point, I feel like they dont care and are just wasting time so my promotion time runs out, then there is accrued interest which will be added on. Save yourself a headache and just go to American Furniture Warehouse- they sell Ashley Furniture products.

Absolutely the worst company to work with on the planet! Go ANYWHERE else

Sales meet my expectations. Feel comfort letting them make money they deserve.

I came in wanting to see a specific coffee table, that I had seen on their website, but went another direction thanks to my salesperson. He was able to understand what I needed and showed more options I wouldn’t have thought of but loved.I not only bought a new coffee and end tables, but a whole new dining room set as well!!If you go to the one off 45 in Spring ask for Morgan!

The minimal star.. Would not recommend this store or company. Full of liars and horrible customer service. First the salesman lied saying the mattress would be available Wed. When we were in store on a Sun. Kept getting delivery dates changed without any notice and cancelling on us without notice. Kept calling customer service and kept getting a different story or being hung up on. Was told the mattress wasnt available for delivery and on back order. Then the agent said to come pick it up in person, after being told it wasnt even in stock. Dont go here expecting anything soon. You may get it by Christmas time. Horrible customer service all the way through. Always chose them before but never again. Ill take my business and money somewhere else and wont recommend to anyone to treated so poorly.

Kimberly at the I-45 and Rayford store was Amazing!! She helped me weigh the options for my first big girl purchase of my bedroom set and made my first time at Ashley Furniture so enjoyable and I will definitely be returning to her!

Our salesman was super friendly and very helpful. Dave took very good care of us and answered all our questions. He helped us find just what we needed.

I will never buy anything from Ashley Furniture ever again. It all started with the salesman he lied about the delivery date and the incentives we would get in the mail. We went and bought a whole bedroom furniture set. The salesman said the mattress would be delivered the following Wednesday and the other furniture would be delivered in 2 weeks. When I called regarding our mattress on that Wednesday I was told that it was not even in stock and to check back in 2 more weeks. I called and followed up 2 weeks later and was told again nothing was there. I finally get a call beginning of May saying they wanted to schedule the delivery for all my things except the foot board and side rails. I called the evening it was suppose to be delivered and they said nothing was in stock. We took off work to be there for a delivery that never happened and Ashley Furniture didn’t have the decency to call to let us know. The person I talked to said it would be in the following week and rescheduled another date with me. Once again we got nothing on that day either, with no phone call or anything. So by the 4th time of them not showing up I called and was promised all my stuff except the chest and foot rails. The delivery driver called before delivering and said he had everything except the box spring. He stated they forgot to put it in the truck. I called Ashely furniture and they said yes it was a mistake and would send another truck that night to deliver it. Waited all evening and no one showed up with my box spring. I called customer service once again and they tell me it’s on back order, it was never at the warehouse!!! So many lies! That representative tells me he will put in a rush on our box spring and have it delivered that Tuesday. So Tuesday comes and we get our confirmation call, email and text with the delivery time. Tuesday evening NOTHING!!! I call to ask where our box spring was and they said it was canceled because it’s still on back order!! No one called to tell us this! We took off work for all these deliveries that were scheduled. Ashley Furniture sucks with customer service! I spoke with a manager I think her name was Luz and she was a monster! She needs customer service training. She told me I can pick my own box spring up the next day! But just 30 minutes before the representative I spoke with said it was back on order! She continued to say I could pick it up from the warehouse or cancel my order. She was extremely rude about it. I wouldn’t have paid delivery if I could pick it up myself. I canceled the order and went to Mattress Firm that same day and got my box spring delivered the next day with much better customer service. I understand there are delays with everything, but communication goes a long way. They should have called to tell us they were not coming so we wouldnt have wasted time off work. Ashely Furniture should have been honest instead of lying. Every single representative had a different lie/story. I would never recommend them to anyone!

I like the store and the sales people are nice but it is very frustrating to wait such a long time for my purchase. 3 weeks is just too long! It’s been 9 days and still no furniture. I may have to go elsewhere. I called the store and they said they would contact corprate.. Two days later I called back. The salesman told me he had a date, but he couldnt be bothered to call me with it, so I went elswhere and got a delivery dat of two days!!!!

Very friendly. I was in and out within 30. Minutes. No high pressure sales snd answered all my questions

Very helpful and friendly salesperson. Kyle helped me make the best decisions for my space and taste.

Don’t buy anything in this store and definitely don’t spend a penny on the insurance they push on you. We bought a sectional in this store and got pressured i to buying insurance for the furniture and now we are trying to use it and they don’t want to fix the problem when it is clear that it is cover under the insurance. This is a scam and we will be filing a complaint with the state Attorney General and suing Ashley and the insurance company for malpractice, falsely advertisement, and fraud. Stay away from this scam-artists.

Morgan was so knowledgeable and helpful, great customer service!

No one approaches you for help. We circled the whole store as workers looked upon. If you are poc stay away and take your money to Rooms to Go up the street. Where they care for all diverse people. Ashley Furniture shame on you letting your workers sit on their phone and avoid people of color like the plague. You will not get my money. Not Ever !

Our sales man was amazing but our furniture is already breaking and peeling~ After reporting in the first 30 days ( like we were told do if we werent satisfied) they proceed to tell me their return policy on the website is not honored in stores after leading me on with service orders for 5 months . The furniture isnt even made of real wood but MDF or something cheap so I cant even fix it myself. Save your money and go elsewhere! Every encounter other than the original purchase has been a nightmare.

I have to put my father (64 years old) into an assisted living community. While this decision has been difficult, I want a better way of life for him than I can provide.He hasn’t purchased new furniture for himself in at least 25 years and I knew it was going to be a daunting process. After several visits to different furniture stores we ventured to Ashley Furniture. They were helpful, understanding and willing to make us a deal we could not pass up. The smile on his face and the joy I felt at knowing he was happy eased the pain of the occasion. I recommend Ashley Furniture to any and every one in need of new furniture. When life throws you a curve, it is important to find joy in the simple things. Ashley Furniture took a stressful situation and eased the pain.

Great customer service, was willing to work with me on the price. Would definitely purchase from here again.