user
Furniture To Love
504 Murphy Rd, Stafford, TX 77477, United States
Appearance
Furniture To Love
Comments
Do
Review №1

It was well worth the drive. I am satisfied with the customer service as well as my purchase.

Za
Review №2

Does not exist any more sold business

Je
Review №3

Dont judge this place by location. You can get anything your looking for and for a reasonable price! If they dont have it in Stock Ms. Lisa and Charles can get it in store within a few days! They where so helpful in showing us various styles and and the same time listening and pulling up our visions..5 stars all the way..why not get what you want for an affordable price? Loved them!

Ka
Review №4

This place is nothing short of amazing! I never even had to step foot inside the store itself. I worked with Jean - Great customer service and she is genuinely dedicated to giving her customers exactly what they’re looking for. I simply picked out the piece of furniture I wanted online and she handled the rest for me. For anyone looking, I’d definitely recommend furniture to love for your next furniture purchase. They will absolutely take care of you!

ma
Review №5

They lied about the delivery time. Please dont waste your time. These reviews are indeed real. They will give you discounts and promises but never deliver your furniture. They never answer your call. Its been one month and 1500 dollars. Ive had a employee that cant spell my name put me in hold randomly and then drop the call. They claim its not their fault but continuously tell customers 5-10 business days. Yes, I ordered way before busy season (tax returns). I will be demanding a refund as of tomorrow. It may be more $ to shop elsewhere but you will get it quicker than in a month.Spend your money somewhere else. Try not to get lured into the mom and pop screenplay when you walk in.

Sa
Review №6

I Have tried to call the store numerous times it is always a recording I have personally went in the store and there is no customers in the store I called from my cell phone and it is going straight to a recording this is very unprofessional also I have bought furniture from the store and we had to wait almost a month to receive all items

Nu
Review №7

We purchased a bedroom set which was very beautiful. We loved and love it. Customer service was great and most important thing, it was very affordable compared to other places( yes we looked around before making the final choice). Thanks to the delivery teas as well for working with our schedule. Everything went smooth and great for us. Will definitely shop again and highly recommend them👌👌

Ja
Review №8

Ms. Jean is AWESOME! I was looking for new high quality furniture for a reasonable price and found this place. I am so glad we gave this place a chance. Unbelievable customer service and pricing. Lots of furniture at a wide price range. I am excited I bought a very comfortable Ashley couch and love seat from them! :)

Ij
Review №9

Best experience buying a bed set. Same day delivery! Unbeatable price! They really did what they could to make us happy. We got there, it was quick and easy. I highly recommend it. They have whatever youre looking for and I cant stress enough their fair prices.

Lo
Review №10

Juan and Oscar were absolutely wonderful! Very helpful and polite ! I got my house setup in less than an hour for 2 bedrooms! I ordered my furniture and received it ASAP! Come to Furniture to Love and furnish your whole home! 5 STAR CUSTOMER SERVICE! Thank you so much !!!!!

Mo
Review №11

Bill and Lisa are awesome, nicest people you will ever meet!

ra
Review №12

Terrific place! Saved ALOT of money. Got very, very nice stuff. The movers set it up beautiful. I love this place! The personal attention you get when you select the stuff is amazing! The owner spent several hours with me picking the furniture out. He was very nice! I really liked the personal attention and helpfulness of this store.

Kr
Review №13

Revised post:The store is under new management that is awesome. I had a issue with furniture I brought in June. New management reached out to me listen to my issue and righted their wrong. I have never had a company go above and beyond like this. The furniture it great quality the customer service was my issue. New management had shown they are fixing the customer service part. So great prices great furniture, I have already started recommending everyone I know to get their furniture from here.

Si
Review №14

In the past I have bought furniture at Ashley Furniture. Looking on offer up I happened to come across the same exact table that I have seen the day before at Ashley Furniture. But at this place Furniture to Love for half the price! I decided to call and ask Jean the sales representative if the furniture they carried was actually the Ashley brand and she said yes so I decided to take the one hour drive to Stafford and I was so pleasantly surprised to see that it was the same Furniture. I actually saved 50% from what I would have spent at Ashley furniture. They delivered my furniture when they said they were they were very professional and courteous. I will continue to buy all my furniture from them and I recommend you check them out. I am extremely happy and satisfied with their services. And will send them referrals.

Ma
Review №15

Words can say how impressed I am with the new management of furniture to Love. I posted a poor review a few months ago and soon received a phone call with apologies and genuine concern for my satisfaction with the company and my furniture.I have since ordered additional furniture and am so looking forward to a continued relationship with furniture to Love and the management.I am so pleased to retract my previous comments and know that the level of respect, concern for customer satisfaction and customer loyalty is back in place.I am a fourth time customer and plan to keep coming back for great service and prices.

mo
Review №16

I originally went to purchase but the older lady in was sooo rude I was going to take my money elsewhere but I decided to go back and the gentleman was super helpful and nice. I bought the Lexington set! I love it! I had to wait on the delivery but glad that they were attentive enough to check the quality before they came so it was worth the wait! The delivery guys were on time and very nice! Definitely going back for a table!

Jh
Review №17

Very nice to work with! Furniture is a bit high but its WELL Worth the money. I highly recommend them

Ry
Review №18

Excellent quality for a great price. Definitely recommend this place. Delivery was on time and the workers were excellent and extremely careful and understanding! You can’t go under 5 stars with this place! Thank you

Ch
Review №19

Great price!! Quality is same as what you get at places like rooms to go. Just 1/2 the price. Beautiful. The people i dealt with were very nice and helpful! ! Highly recommend

Ki
Review №20

Furniture to Love is great affordable furniture and an great addition to the Greater Houston Area. Ms. Jean is a fabulous sales persona and I great help. Boris Movers are excellent and very fast on service. They need additional help with customer service and follow up and follow through with service orders but overall if they work out these problems they will have a great company.

da
Review №21

I am extremely impressed with the new management of Furniture to love, went in to get a few items and they took their time to shows us everything that we were looking for not to mention that they gave us a great price for all items that we bought. I’ve had a not so great experience a few years ago but they absolutely went out of their way to make sure we were completely satisfied with our purchase. If you’re looking for good prices and great customer service this is the place to go to.

Ma
Review №22

DO NOT SHOP HERE, THEY ARE ABSOLUTELY GOING TO LIE TO YOU. I bought a full bedroom from these guys and they told me delivery would be in 10 business days. I knew that time frame didnt make since, but I was willing to wait because the price was low. A week after my purchase I called the store to order more furniture at their cheap prices, but no one answered. I called again and no answered... An entire week of trying to reach them and absolutely NO response! So now here we are, 10 business days later, NO FURNITURE DELIVERY. NOT EVEN A PHONE CALL. I then had to drive to the store to find the place near empty and the phones ringing non-stop. NO ONE was working at all. They just took my money and went to sleep! I knew they wouldnt give me my money back so I just had them apply my down payment to the price of a mattress they had in stock and paid the difference in cash, loaded it up and got the hell out of that place. Save yourself the headache and wasted time and DO NOT SHOP HERE. The big fat woman Lisa will LIE LIE LIE right to your face and try to scam you... Which is kind of pointless since youre already there to give them your money.

dh
Review №23

Great place to shop.. salesman never try to push product on you they are just trying to find the best product for you. This is the second time I have came back. And the delivery fee is real cheap

A
Review №24

Saw a sofa set online that said they had it on display in the store. I traveled all the way from Baytown to see it & it was in fact not in the store. Bummer. I went ahead & purchased the couch without seeing it in person anyways, because once I have my heart set on something thats it.I was told I could pick it up that following Thursday, but that did not happen. They ended up changing this date 5 TIMES & I did not get my furniture until 2 weeks later! That was ridiculous. I FINALLY got my couch this past Saturday. I also got free delivery due to them changing the date so many times. Nice, but still not worth the headache to deal with a company that cannot keep its word to begin with.I will say that the prices are pretty good. I purchased my sofa set for $900 & I found the same exact set at a discount rustic store for $1500. I till dont think I would not purchase anything else from them, nor would I recommend them to any of my friends.With that being said if you are not in a hurry to get your furniture or want your furniture later this month then go ahead! Just beware.

DS
Review №25

Great prices and great furniture. But they dont deliver and its expensive to use their contractor who they use. And it takes forever to get your furniture. I was given a specific time frame for my furniture, and it wasnt ready for pickup. They need to fix that problem, and communicate better with their customers about that.

Da
Review №26

Excellent Value! Excellent Experience! Our home in Meyerland has flooded twice 😬. Lisa has been fantastic helping us replace our lost items with competitive prices and on time deliveries! We will definitely do business again! 👌🏼

Pa
Review №27

Reasonable prices. Never answer their phone. Takes months when you have a concern about your purchase but readily available to take your money. Issue with adjustable bed not raising up to capacity. Was told its under warranty, but after 4 months so far, they wont respond, wont answer phone. Have been given excuse after excuse why the technician hasnt come to repair by text ONLY. WONT ANSWER PHONE AT ALL!!!

Ja
Review №28

I ordered my bedroom set and dining table and I love it excellent customer service and the delivery was scheduled promptly and everyone was so helpful and nice. I would recommend anyone to shop here. Love it

As
Review №29

Great prices for a 7 piece bedroom set, $499. Final price after discounts, delivery, assembly was $550. Delivery team was friendly and punctual. I was very pleased with the experience.

An
Review №30

Ive been shopping here for over a year for furniture. I love the customer service and the speedy delivery. When I needed something fast, Lisa went out if her way to make sure i got the item on time...Thanks Lisa and all the furniture to love staff

Na
Review №31

Update- Thank you for helping with my couch repair! Even though the manufacturer no longer made this model they were able to send a repairman out to get the couch fixed! I cant thank you all enough for your care of our small family. I look forward to many more years of your company helping make our house a Home!!!Original review -.What a great find! We needed a couch asap and they had the perfect one for our needs and was able to deliver and set it up for us the next day. I will always come here first for my furniture needs

Br
Review №32

Great prices!! Wonderful service and they had exactly what I wanted. I will definitely be back for more

Mi
Review №33

I had a situation where they told me they were the lowest price in Houston guaranteed and after placing my order I actually found the same bedroom set just a little bit cheaper and I called and they were able to verify that price and adjust the price for me! They will beat anyones price! It saved me a little chunk of change and I am very pleased with their customer service. They were very helpful and very willing to cooperate with a new price for me even after I already placed my order! I would most defiantly recommend them and buy from them again!

St
Review №34

Great service and great prices.Delivered when they promised and the delivery guys were very professional.I am very pleased with my purchase and experience.

Ar
Review №35

Honestly a very good store! Have had great experiences here. Owners are very nice and patient and customer service in store is excellent. They will beat any price and always went the extra mile to help.ALOT of the bad reviews here are for delivery, yes their delivery system sucks! Guess it is probably why they are able to sale such great furniture so cheap!! I had issues with their delivery also but was a simple call and they are very eager and kind in fixing all my issues.They really do deserve 5 stars

St
Review №36

Great service! They dropped off and put together a HUGE table and 6 chairs and a bench. The staff who sold us the furniture along with the 2 guys who dropped it off were awesome. A+++

Ju
Review №37

Great prices for the same furniture that youll find at your major furniture retailers. Great smooth transaction, with awesome cash discount!! First time furniture buyer and had an excellent experience. Strongly recommend!!

Ki
Review №38

Great customer service. Was told Sat delivery, they called Turs & said they had our living room set and could deliver that night. Upon delivery, everything looks and seems to be functioning properly. Delivery guy very nice, assembled all pieces and made sure we were happy before he left.

to
Review №39

Wow! what a great company. The furniture is simply gorgeous, leather double stitched and high end quality . The delivery crew were very professional and knowledgeable of assembly, answered all questions that I had and demonstrated how to operate furniture features .Ms. Lisa is amazing, she was very friendly, polite, courteous and trustworthy. Prices are fantastic !

TA
Review №40

This place has some good furniture at some of the best prices in Houston and some of the nicest sales people youll ever meet!! *highly recommended

Te
Review №41

I would tell anyone whose looking for furniture to this location, they are undoubtedly the best. They have outstanding customer service as well! Ive purchased from here several times and my family and friends shop here too!

Qu
Review №42

Very chicky business. Keep changing ownership! No return /refund if purchase from here. Be careful if you want to buy furniture here because the next time you contact them, the will say Not In Business.

Pa
Review №43

Great service and great prices.The delivery guys are very professional.I bought Couch and Bedding Set from them So happy!!!!

Al
Review №44

****10/26/18 Update****This company is apparently under new management and it appears that they are trying to rectify any bad dealings from the previous management. I appreciate the new management going above and beyond to try to keep me as a customer and to try to make things right considering my previous experience with the company. I currently do not need any furniture at the time but if I do in the future, I will be sure to keep them in mind.

De
Review №45

I went there on three our four occasions, there is a beautiful spirit there by the name of Ms. Jean. She was a delight to work with, not often these days a sales person in the furniture business will give you theyre personal mobile number, well Ms. Jean did. I will be returning there in the future for more purchases. Thanks again Ms. Jean.

Ti
Review №46

Furniture to love is the best! I was able to get my bedroom set and living room set for $1100. Cant be that no where. Great deals

Je
Review №47

Furniture to Love has great service. They helped my fiancé pick out the perfect furniture while I was in Chicago. The delivery service was fast and efficient. I would recommend this service.

Ga
Review №48

The service was excellent! Knowledgeable Salesperson with great delivery and set up. Ill definitely go back for future purchases.

Je
Review №49

I was nervous because of the reviews and about ordering something that I have never seen. I ordered the Trina daybed and I am very pleased with it. The daybed was delivered on time and everything went very smooth.

hu
Review №50

I had very bad experience with this store, I paid $5700 dollars for a sofa love seat chair and coffee table but they never bring it, the lady told me about 5 different dates for the delivery and never bring it. All ways lies, the same way to get my money back. Finally I did call to the bank and got my money back after 5 weeks later from the purchase..That is my bad experience at furniture to love11/20/18

Ni
Review №51

My first purchase was with a lady forgot her name but best deal I could find in houston after looking all over. Ive been recommending people to go here for cash price furniture needs. Will be coming back here 👌🏾

Ma
Review №52

I cant make this up. Ms. Lisa was very helpful and handled her business to communicate with me appropriately . Im happy with my new furniture sectional and coffee tables!!! Thank You!

Ma
Review №53

I bought a Ashley bedroom set from here for college. It was affordable and the sale representives were very friendly and helped me find exactly what I was looking for!! I have recommended them to all of my friends and have heard nothing good reviews.

Sa
Review №54

Its now called Big League Furniture same great sales people and nice managers.

Ka
Review №55

Always a good deal. Ive brought several pieces and have recommended to friends and all have been pleased. Quality furniture for a good price.

Al
Review №56

The delivery was fast, the guys got it out of the box and set it up within 30 minutes and showed us how use it and adjust it. I love furniture to love... A. SYED..

ni
Review №57

Ive now waited over 2 weeks for a wrong piece they gave me for a table set. Ive done nothing but call repeativly and literally no one answers the phone so it just automatically hangs up on you.4/19 *Update* I finally got my final chair for my dining set today. It was a frustrating process but it finally got done after two weeks. They have good furniture prices but I wont be buying from this store again because to deal with the company was a hassle and thats not extra baggage Id like or should have to deal with as a customer.

Ro
Review №58

I was so excited when my furniture arrived on time. They deliver my furniture the exact day and set them up.

Vi
Review №59

Yesterday was my first time in the store. I was super happy that i was able to choose my furniture and purchase it in the spot with out any problems. I will recommend it to anybody.

Je
Review №60

1 month later, still no delivery. Have been waiting on couches and 1 accent chair for a month and all i have gotten is excuses, truck broke down, will deliver tomorrow morning, will deliver tomorrow. And they NEVER answer the phones.. prices may be appealing but it is a nightmare actually getting your furniture delivered. Not worth the hassle.

Sh
Review №61

Pretty much what the guy said below had to come back three times I informed them I was not paying for another delivery when it was your fault. We spent right at 6000 dollars cash. Delivery should have been free. Ijs. I was given a 50$ credit. Price was good. I feel we were treated just like any regular customer. You give someone 6 thousand dollars I would expect to be treated with VIP status.

Ro
Review №62

They never answer the phone. I recently picked up a piece from their strip center showroom in Stafford.. After attempting to reach them for several days I sat in the parking lot watching some older lady that sits on the right and guy that sits in the middle talking while the phone went to a voicemail that does not even allow messages. I did this for over 30 minutes until I just went in. Message says high volume of customers, yeah ok, there wasnt one customer in the store the entire time. To make matters even worse the piece I picked up has already failed and is unusable. Cheap service and even cheaper quality furniture. Avoid at all costs !

H
Review №63

Great experience, best prices in town

Ta
Review №64

I ordered a sectional from there about 3 weeks ago, I initially told them to deliver 12/17, but I had to call and reschedule for 12/18, no one came or called, so I contacted the store in which I had to call many times because they would not answer most of the time. The lady there told me the deliver persons truck broke down. I told her well Monday 12/19, I needed it delivered by 10a. Still no show, no call. That is not good business, you dont tell someone youre going to deliver furniture they paid for and never deliver on the day promised. They have good prices, but delivery time sucks. Get it together Furniture to love !!!

Ma
Review №65

Great salesman Saul and very friendly service. Will recommend to family and friends!

Lo
Review №66

If I could rate this place a 0 I would. I ordered a house full of furniture on 2/10/2018 paid in FULL to be delivered on 2/24/2018. I have yet to receive my complete order as of today. Lisa the owner of this place does all the ordering and she fails to accept the forgets to order. Reggie at this place is a complete ass hole who talks back. Saul my sales associate was very nice and attentive and once you have paid he seems to ignore us and is never in the store to call back. This has been the WORST experience in my life with a business. Car sales people probably do a better job than these guys.

Va
Review №67

Wonderful prices and staff great quality furniture

Su
Review №68

Boris was right on time and delivered our recliner very promptly. Professional and Nice.

He
Review №69

Delivered quickly, overall happy with purchase. Only draw back no display in store... use the catalog

La
Review №70

Very customer friendly. I went in one day and look through brochures and narrowed down what I wanted. I went 2 days later, a Tuesday morning. Paid for my furniture. Schedule to have it delivered Friday, Friday night abt 7pm it was set up in my room. Everything went smooth from start to finish. They are always there, but is a lil hard to get in touch with by phone

He
Review №71

This is my second purchase here at furniture to love good place good prices and courteous people I would recommend it to anybody buying furniture I will continue to buy from them

ci
Review №72

Walked in knowing exactly what I wanted. Of course with Sauls help. However, I was able to get an ashley sectional and king bdrm set for a really good price. I left happy because I know Ashley furniture is very pricy else where. And here is where you will find it the cheapest. I will be buying from them again.

Na
Review №73

I would suggest if you guys not able to fulfill the services than dont take money if u taking money than give customers a reasonbale time for delivery. I found they are giving 6 different dates and furniture never arrive. I ordered 12/08/2018 and today is 12/24/2018 still waiting. Please dont play with feelings. Thanks I am one of the good customer of yours. Thanks

Ce
Review №74

Nice prices would recommend anyone to shop here mother what age 👍🏼👍🏼

Ja
Review №75

Delivery was on time and furniture was put together properly.... Good customer service from Reggie at the location in Stafford!

Me
Review №76

Always get great prices when I buy furniture here, very nice ladys and dont have to wait more than a week for my furniture.

Br
Review №77

I bought furniture here. 2 days later they tell me that they didnt have it in stock which is ok so I just ask for a refund. they supposedly sent my refund back but its about to be 4 weeks since I asked for my refund back. they said it would take 5 business days. it never came in. I go back and do another refund. and still nothing. at the end she tells me there is nothing more they can do, just to go make a claim with my bank. I asked to speak with the owner she said it was her but I remember being BIll. she kept cutting me off not letting me talk.

Je
Review №78

I went in looking for a bedroom set that I found on Craigslist I was actually able to upgrade to a better set at an excellent price with very convenient delivery and set up thank you guys yall are awesome

Ja
Review №79

Great customer service. On time and courteous. Would shop here again.

M
Review №80

Good price and willing to work with you. But if you need your stuff please avoid this place specially the lady there and go somewhere else. I has been two weeks now and still dont know when I will received my mattress. Cant believe dont think I will ever gonna recommend someone there. Very bad customer service.

Iz
Review №81

We ordered a living room set from a catalogue and was told we would receive it 10-12 business days later. Fast forward 3 weeks later (we gave them a few extra days) and we contacted them to see where our furniture was. They said our order was never processed, they gave us the run around, then finally said we’ll get it the next week, but only part of it. We waited patiently the following week and nothing. When we contacted them again they finally gave us a specific date for part of our furniture, and changed dates for the third piece from a specific date to being unsure when we’ll receive it. The old woman owner (I assume) is a liar and was willing to take our money (first payment) without us even having our furniture! We decided to cancel the order and were refunded immediately, which was the only positive thing about the whole experience. What an awful business.

Ba
Review №82

Good people and nice furniture. Delivery on time as promised.

LE
Review №83

A little disappointed at first but the end result was satisfactory. Totally satisfied now and I do appreciate the efforts Lisa made to fix my issues.

Sa
Review №84

Love furniture to love! Great quality furniture, lots of options and quite affordable.

Ju
Review №85

Great furniture! It was a good price and worth it! Love the twin bed!!

Ab
Review №86

I am very happy with them very good prices and nice furniture chipset I can found.

Ze
Review №87

Best services and good workers.excellent team staff

Je
Review №88

Great service ! The installers were quick and very flexible with my schedule!

Je
Review №89

Courteous service, best prices, knowledgeable sales people, hot furniture in one week, delivery people were so professional, and fast.

Jo
Review №90

Absolutely terrible place to do business with. Wont return calls, does not disclose all charges, missing part of my order, damaged part of my order took 5 weeks to get.Buyer beware WORST SALES AND SERVICE EXPERIENCE EVER !

St
Review №91

Great customer service! Everyone was very helpful, and I love the furniture I purchased here.

Da
Review №92

Love this place.Good pricesGreat qualityAwsome pplOn time deliveryI 100% recommend this place

ja
Review №93

Bought some sofas here and they were horrible with delivery. Saying in a few days and turned into like 2 weeks. But whatever the worst thing is the cheap quality. After a few months the sofa got a tear and then more tears. Just from sitting on it. Its now 2 years and the sofa is just horrible.

To
Review №94

Great service will make my next furniture purchase at furniture to love

Al
Review №95

Do not go there. They lie to everyone about the delivery time. Big lady there is mean. Four of my friends had similar issues

Ta
Review №96

Excellent service, good quality furniture very affordable to shop.

Ge
Review №97

The customer service is waaay awesome. They have a customer for life.

Be
Review №98

Furniture to love has great selection and their prices are great. The guys who delivered our furniture were prompt, friendly and very professional

Ra
Review №99

I went there with my wife and we bought our thingys from there the people over there were very nice and the price is very good and the quality is the same. I suggest you go there you will see it yourself.

vi
Review №100

Bought a sofa and love seat, dinning room set and bedroom set on July 1st, delivery was 5-10 business days, the latest July 17th, on the 10th day I called after not hearing from the store and was promised all my stuff would be delivered on the 22nd the latest, no surprise, i did not hear from the store, called and was told they would deliver that Sunday since they had a delivery truck down for a couple of weeks and were behind on deliveries. i received nothing, I tried multiple times to talk to them but theyd never answer the phone or emails, on July 30th after not hearing from them I sent an email requesting a cancellation of the transaction, I did not get a reply, but I did get a bill from their credit company, on 8/11/17 I called from a different phone and was able to talk to Lisa, one of the owners, and told her to make sure it was cancelled, she cancelled after offering to send me the order incomplete, they still did not have the love seat. of course I declined. as of 9/15/17 they still have not issue a refund to the credit line they opened. I checked this store on BBB and wish I had done that before doing business here. Worst consumer experience ever. i would not recommend anyone doing business here. Delivery and customer service are the worst.

Information
14 Photos
100 Comments
3.9 Rating
  • Address:504 Murphy Rd, Stafford, TX 77477, United States
  • Site:http://furniture-to-love.poi.place/
  • Phone:+1 713-992-1208
Categories
  • Furniture store
  • Store
Working hours
  • Monday:10AM–7:30PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
Similar organizations