I bought a 2006 Beetle from a used car lot down the road from Larsons a few months ago and it came with several problems which this dealership has resolved for me, this hopefully being the last. The air-bag light had been staying on and was diagnosed as an intermittent crash sensor, which they replaced today with a 10% military discount 😁 Service Advisor Summer was her usual friendly self!

I recently went in to get an oil change and for something that was so simple but so hard to schedule around the holidays, it went great. I was helped by Summer H. who was super friendly and helpful. She was able to get me in timely and the mechanics were super fast! She also recommended I get some new tires soon so I will definitely be back.

Car maintenance sucks:( Tacoma VW makes the process easy and hassle free. I ALWAYS take my car here. I know the job will be done right and on time. We always ask for Summer, she continually goes above and beyond & provides my family with the BEST service!

Took my VW in a little while back to have some things worked on. Having your car in the shop is never fun, however, they made this experience as painless as possible. Not only was the service quick and efficient, but they brought back my car looking better than when I dropped it off. A huge thank you to the whole service team from a very satisfied customer. I will definitely be back next time my car needs work done!

Recently came into VW of Tac & was helped by Summer. She is the best! I’ve been coming to VW for awhile now & she always helps me out at the front. She’s super friendly & helpful & always brings a smile 😃

Such amazing customer service! They were very kind, kept me updated on my vehicle while it was in service, answered all my questions that I had. Definitely recommend coming here to get your service done.

I love the free car washes, and the service is awesome there. I really love all of the service employees. they are very helpful, and they answer all of my questions.

The woman who helped me (summer) was so professional and helpful!

I had one of the best experiences here compared to the many other dealerships I’ve been to to get repairs done on my car. Man was I glad to have the people in the service be so excellent with communication!

This place is like the Charlie and chocolate factory of car dealerships. The dealership is practically sterile, even the shop portion looked clean from what I could see. I was pleasantly surprised that despite appearing busy, the staff were pleasant to work with. Im happy these guys are living up to the VW name. 5/5

My service rep Summer was fantastic ! She kept me updated throughout the process over great experience !

Summer Hendrickx, the service advisor is always professional and does an outstanding job. Great job.

Volkswagen was the greatest! They were so helpful and gave me the best experience I’ve had appreciate all the employees that assisted me

While the customer service I had buying the car was wonderful the service department is an different story. I was called to make an appointment for work that was promised as part of buying the car and also a seal jet coating on the car. I made the appointment and went to drop off the car in the morning. The ladies behind the desk couldn’t find my reservation, and when I told them what I brought it in for they were very confused. They said it was only scheduled for the seal jet and not the repairs. She then asked who I made that appointment with. I explained they called me and I wasn’t sure. Then they proceeded to argue with each other in front of me about who made the appointment. She then told me I’d have to make another appointment for the repairs as the vendors weren’t called out for this day. I told her I live in Seattle and can’t afford to take another day off to drive down, it has to be today. I also asked if my plates could be put on as they were sent to the shop earlier.I also asked if there was a way to upgrade my stereo system to include Apple Play and she just responded “NO.” I guess the shock on my face made her explain more and she said I could do it after market but it would void my warranties. I dropped the subject. She didn’t say more and just asked for my keys.After standing there for a minute I asked how long the repairs would take. She said “all day.” I then had to inquire about the loaner car. “Oh you want a loaner car?” Uhh, What would you like me to do, hang around the shop all day?So she calls Enterprise and I waited to be picked up.Around 5pm later that day I called to ask when my car would be ready to be picked up. She tells me tomorrow. I was confused because I had said earlier it couldn’t be two days, that I needed it back that day. She said again the vendors weren’t there and it had to be sent out the next day. It would be ready by 5pm the next day. I asked about the rental car and all she said is “they’d cover the cost for two days.”When I arrived to pick up the car I noticed the plates weren’t even put on the car at all. I asked if that could be done and she said she needed the plates from me. I told her that the dealer has the plates and I asked for them to be put on before I got here.I’m very disappointed and I didn’t even get a apology when I came to pick up my car.Also when I went to pick up the car, I gave my name and the same girl couldn’t find me again and very rudely asked “did someone call you to say it was done?”Yes, I got called and I’m not happy. The girl next to her perked up and was like “oh do you have the beetle? I have your keys here!”No apology, no supervisor came to talk to me and all in all I recommend going to any other Volkswagon dealership for your repairs. If you want to be met with rude, unprofessional people then this service place is perfect. If not, I suggest anywhere else. I will not be back to this dealer again. Which is sad because my seller was so wonderful. Very disappointed.

Service was quick and good.

When I arrived at this dealership, somebody was already giving me the full run down on all their newest cars and deals, that worker really helped me narrow down my search for a new car.

Great customer service very polite and helpful

Not the best customer service, take note that you need to stay on them, they will not return phone calls and hard to get a hold of.