My appointment was at 11:00 and I did not leave until 12.45 almost two hours which was really to long just for an oil change. And they didnt wash my vehicle like they previously have. Someone should have at least told me they were running behind. But everyone was polite and friendly.

Sales person (Patrick) was amazing. I was able to get the car the same day that I looked at it. Super happy love love love my car!

Raffi is the best sales person we’ve dealt with. He was very professional, knowledgeable and made the process as easy as possible, specially with car shortages. He knew what we wanted in our Yukon and delivered 100%. Riley was the one who went over the technology part of the vehicle and she was phenomenal. Would definitely recommend and will refer people all the time. We drove an hour to this dealership and will do it again.

Great experience at this dealership!! I worked with Raffi Jacob, he was very professional and answered my questions thoroughly regarding my new lease and vehicle trade-in transaction. Highly recommend him!!

I drove my sister to Taylor, Mi to LOOK for a car. We agreed were just looking, we dont have to buy. Dont let them pressure you or sell you on something you dont really, really want.We met with Jim, who had picked out a low mileage used car, beautifully clean, show room new looking and in her price range. He made a copy of her drivers license and gave her the keys. He said drive it as much as you want.The minute my sister drove out of the lot, we were BOTH in LOVE 💕 with the car. It was our dream car. I said, if you dont buy it, I will.When we came back, we told Jim, we wanted the car. It took about 45 minutes for the entire transaction to be completed. My sister had financing approved for 4.98% from her bank, Jim said he could do better for her and he did. The financial department is there in the show room and made that process was easy-easy.She drove the car home and we love, love, love the car.Thank you Jim Sjoblom.

I had the pleasure to work with Dominic for my newly purchased vehicle. Definitely a class act. I would highly recommend him for his services.

I was in for an oil change and tire rotation. Service was completed in a very timely manner. Service tech helping me use my reward points and it was a nice surprise for the car wash. Keep up the great work!

Great dealership. Service and repairs are completed quickly. Overall excellent service.

Service Department was excellent. I had a scheduled appointment for an oil change and tire rotation. I did not wait long. I even arrived before my appointment. They took care of me right away. Great Job!!!

First time at a Buick dealership in many years. Had been getting Chevys for a while. I always would cringe a little each time I needed to go for a new lease, so needless to say, I was again on guard. But I have to say that I was pleasantly surprised. I did not have to be sure to ask all the right questions, as Nate actually volunteered information. He seemed to have no hidden agenda and seemed to treat me as he would want to be treated. And the day I drove away with my new Encore GX, Dan, the financial guy, was also pleasant. No excess pressure for additional coverage, I actually felt some respect. My previous experiences had been very tense where there was not a lot of trust flowing. But this was just the opposite. So, my first impression of Moran Buick GMC has been that of trust, fairness, clear understanding, and very informative. I am hoping this will be the beginning of a good long term relationship.

My family has now purchased or leased about 15 cars from Dominick W. I dread the day he retires as he is simply the best salesperson I have met. At this point I consider him my friend also. Today I purchased my Encore lease after the 2 year contract ended. As usual, a great experience. Kelly Oneil was also wonderful as my finance point person,, as she was all my other times there. Just a great overall experience. I should add that my family has a connection to GM with my great great Uncle being the first Treasurer of GM and my grandfather a Dealer in Wayne who sold to Red Holman years ago.

Jarred Owen made my lease turn in very simple and painless also he made getting my new lease easy. He was very kind friendly and professional. The financial part was so easy to complete it was by far more advanced to make things simple. Reilly Kujik made understanding the new vehicle options and how to use them very easy she was awesome very friendly knowledgeable and professional. So saying all that my dealership experience was great! Moran GMC is definitely my dealership for my automotive needs. I will definitely recommend Moran to my friends and family.

Jared Owen and the Moran team completely knocked it out of the park for a second time!We leased our “family vehicle” with Moran a month earlier. I was planning to replace my “commuter vehicle” with a specific smaller model that was not GMC/Buick. When I was in contact with another dealership about it, there was a concerning lack of transparency that turned me off of my search. I had a great experience with Jared last time, so I checked in just to see what was out there. He did not disappoint.Jared was super detail-oriented, and was most concerned with finding out what I was looking for (I prioritized safety and fuel economy), getting the best fit within my budget, and giving us several options for how to structure the lease. We ultimately got into an Encore GX, packed to the gills with safety features and with better fuel economy than my original target car. I love this car, and it suited what I was looking for and then some.Kelly and Dan took the time to make sure that I was very clear on the lease terms and answered any questions I had. I was feeling very skittish after the issue with the other dealership, and these two were so patient and went above-and-beyond to be as clear as can be.All in all, if you’re working with Moran, you’re working with people who care about what YOU want. We’ve never felt like we were being sold or pressured; we have been given a wealth of options, and an honest breakdown of all of the information needed to decide what was right for us. I’m so grateful for the care we’ve received. Jared and the team have earned our business for many years to come.

Thank you so much Always very good service and polite employees very nice

Took my truck in due to shifting in my seat when I turn corners. When I received my truck back, it had scratches where they took the seat out. Im sure the technician that did the work knew he did it. It had scratches in two different places. I talked to my service guy & explan what happened. He says he will talk to his boss & get back with me later. I waited almost until the end of the day with no response. I went back up to the dealership to get answers. He then told me they would replace the scratched up part on my truck. I like my service guy, but it seems that every time I take my truck in theres an issue. After this gets fixed Im not sure if Ill return.

I cant say enough about the GREAT service.... Chris H. is excellent at his job, I dont think I have ever been treated as well..... He is definitely dedicated to his job, youre lucky to have him... Thank You, Chris.

We had a great experience at Moran. Completely satisfied with our purchase. Our sales person was Bethany and she was friendly. Professional and all around pleasant to deal with. Thank you for the opportunity to buy our newest vehicle.

I brought my car in for tire (bought extra tire insurance when purchased vehicle from you). I had 2 tire with slow leak. The first thing the service guy said was the I can go to Belle Tire and they would plug them for free. I explained that I had purchase tire insurance and was told i had to make an appointment which was 3-4 days out. I made the appointment and it was determine that I need two new tires which should be covered by insurance. He said they had to be ordered and they could possibly be in the next day by 12pm. Which I didnt think would happen. This all occurred on Thursday. exactly one week later I contacted the service department (they never reached out to me) and was told that my tires were in, but there was an issue payment that had nothing to do with me, and that once it was resolved we could proceed. Finally the following Tuesday I was contacted to bring my car in at 1:30 to have the tires put on.First of all the communication was horrible. Secondly if the issue of payment had nothing to do with me, in my view I should have been able to receive my tires in the interim . In the mean time I was terribly inconvenienced have to fill my tires up with air sometimes twice a day.I understand how thing can become so routine as a worker, but when you have to deal with the public customer service is a big deal. I did not feel important at all. Had I receive better customer service on a personal level, I would not have paid as much attention to the inconvenience of time. The only time I received a phone call was 12 days after the initial expectation the the next day. The only reason I did not give a 0 is because I now one of the sales persons and he does a good job.

Jim Sjoblom sales consultant was awesome!! My parents bought a used van there today. Highly recommend him!

Mike Bazzi is the best. I’ve been with GM for 5 years and he is the only consultant I will go to. His professionalism and kindness doesn’t go blindly. Went to dealer at 9AM when they open and boom I was out by 11AM with the new car. He makes getting new cars easy and convenient. All the staff at the dealership were welcoming. It is clean, they have a large variety of inventory and always most importantly the best deals. Won’t be the last car I get from Moran Taylor if anything it’s one of many cars. I constantly refer people to Moran because the customer service is just absolutely astonishing. Highly recommended 10/10.

Nate took care of us from start to finish. He was very helpful in advising us between two vehicles and took notice on what was important to us. We appreciated his patience as we navigated through costs associated with our purchase. We hope to work with Nate and Moran again in the future.

Patrick Kemokai was very professional and very helpful. I would recommend him to future customers

Nate Kujik was great to work with. Very friendly and knowledgeable. Was a pleasure dealing with him.

Just recently my wife and I purchased a 2018 Buick Envision through Jared Owen at Moran. All I can say, Jared made all the difference in the sale with his handling from start to finish. We highly recommend Moran Buick GMC as well as Jared Owen...to make it a great experience. Thanks Jared!

Go HERE AND NO WHERE ELSE! Emailed on Monday and the deal was closed on Thursday, at my convenience. Dominick was friendly and efficient. Paperwork was signed in my home at my scheduled time. This was a hassle free way to purchase my lease. This was our second time working with Moran and the experience has always been awesome and super accommodating. Thank you!

We have taken our cars here anytime we need a repair. We are always happy with the work that is done.

They get a A+++ from me as a first time customer. I experienced excellent service.

Loved how friendly and honest Nate was- super easy to deal with - not pushy - knew what he was talking about- took time to show all features of the car

Made an appointment to get my oil changed, since I was there I wanted to ck on buying t a new truck. Had many questions on the new engine, talk to a knowledgeable salesman & also the receptionist on the sales floor. Got my answers, saw a few new trucks, not much in there inventory. Good visit.

One of the best car buying experience I ever had! John and Reilly Kujik Awesome and has a great deal of patience. Customer satisfaction was at 100%!!! Thank you both. And your thank you to your team for getting my husband and I out the door with our new car!

Everything was quick and easy! You had the exact vehicle that I wanted and John was wonderful.

My experience at Moran Buick was exceptional Dave Stamm took complete care of me from the first moment after being treated rudely across the street. He is warm welcoming and he knows his job well! From beginning to end Dave and Kent excellent job!!!!

Made the process of buying very streamlined. Accommodated my schedule and communication preferences.

Everyone was extremely friendly, Patrick K was very knowledgeable, accommodating, and pleasure to work with. Patrick kept me laughing, he never kept me waiting, and was always trying to help me get the car I wanted. He listens to his customers needs and wants. Thank you Patrick K, I absolutely love the ride and look of my 2021 Envision.I went in for a recall and Jimmy was my Service Advisor. Jimmy was amazing, excellent customer service.

Raffi Jacob’s provided excellent customer service . He was so helpful and took care of everything. There was a small scratch on the front of the car and he handle the issue immediately

Rafi J he is amazing treatment like a family and he was so friendly that he make me want me to purchase any future cars from that dealership because he is very amazing and great person

No one but this dealership has ever touched my vehicle. Every oil change, every bit of maintenance, even new tires were done at (Zubor), now Moran. Came in for an oil change on Wednesday June 30th. They tell me my oil drain plug was stripped. He sets the plug on the counter to show me. The first thing I notice is, it looked bent. Someone has obviously put it in crooked and over torqued it. I tell Chris Hamilton they did this. He says “no”, the parts wore out. Well, if they did, you did it. 14 oil changes on an expensive car and they wore out. Don’t think so. I am not done with this matter, your dealership did this. You know, I know it, anyone that works on cars know it. Do the right thing.. $2779.83 is a very expensive oil change. You’ll never touch my car again, nor will I ever purchase a car from this dealership again.

Dominick W. was amazing. Great help as always! I have already given his information to a number of my colleagues who are looking at changing vehicles or that are just looking for a good, reliable vehicle dealer. Keep up the good work Dom!! we will see you in summer!

Jimmy was my service tech at the Taylor location in Michigan. This man was very informative and detailed and left nothing out. In addition to that he worked first hand with me and made me feel very comfortable and confident being a first time customer of the dealership. Going forward I will continue to utilize them for maintenance on my vehicle and refer family and friends. But I must add the women that answer the phone that transfer you are really rude.

Excellent salesman and financial team. Salesperson was very patient, honest and assisted me with purchase

Fast job on my oil change they even checked all of my filters and the brakes as a courtesy

I was there for an oil change and Chris was friendly, informative and the service was fast! They even washed my car for me!

Very happy with everything during purchase process. Need to have a couple of things corrected, but overall, very happy.

Short wait time. Good customer service. Friendly.

The Best salesman ever went above and beyond to getting into my Buick, today taking my wife in to get her car

Very satisfied. The process was quick and easy.

I’m extremely pleased with the service I received at Moran Buick GMC. Dennis Thomas made the car buying experience easy and made sure I got best deal. I can’t say enough good things about everyone here! They really take care of you like family. If I could give them 10 stars I would!!

Took my vehicle for some body work at Moran Collision on Eureka road. Dealt with Mr. Russell and he was fantastic. Very personable and took care of me. Truck looks great. Highly recommend them and Mr. Russell.

My service tech was absolutely wonderful. He took great care of me during my visit. I felt very comfortable and confident during my visit.

Everyone was helpful in my process of buying my new vehicle.

Service representative Jimmy excellent. He went out of his way to accommodate me as I have to use a cane. My sales representative, Jared Owen, helped me with a problem I had withmy Buick Rewards points. Then showed me the 2021 vehicles, as my current lease ends in September. All of my experiences with these two employees have been exceptional.

Chris in the shop department was great with giving updates and getting my GMC serviced at reasonable timing. Happy customer

Dominick made the purchase of my Yukon very easy. Everything was straightforward and honest. They even delivered the Yukon to me over 2 hours away.

Chris in service department very helpful. Cleanliness of waiting room and surroundings

The service dept was great. Very friendly explained everything including the paperwork also Inforned me about the reward program.

This is my 3rd vehicle from Moran (one under Zubor). I always receive excellent service, both in the sales department and the service department. Jared Owen was very helpful in getting my order placed, following up, and during delivery.

I am always happy with my service experience at Moran GMC. Chris Hamilton is my service advisor and always delivers. He informs me of upcoming rebates for future purchases. No one knows better than the average American how customer service has definitely gone by the wayside but not at Moran GMC. Chris Hamilton goes the extra mile. I for one greatly appreciate it. Thank you so much.

Jared Owen was awesome! He was very patient and understanding with us. He was not pushy and it was evident that he wanted us completely satisfied with our purchase. I would highly recommend Jared and Moran Buick GMC!

Precise, efficient shop. Dealership seems to run like a tuned machine. I appreciate that.

I had a great experience, service was great, i was in out when dropping car off and there was already a rental waiting. I got my car back faster then i thought, Im extremely satisfied with with the whole experience.. THANK YOU!!!

I normally don’t do a negative review on a business but there’s always a first time, I was shopping for a used vehicle about a month ago and I came across a used Buick SUV online that was listed for sale at this location so I went there to look at it, when I got there I was approached by a older man asking me if he could help me so I told him I wanted to look at the vehicle that I saw online, he then proceeded to take me out back to see the vehicle and told me the car wasn’t prepped or cleaned and I couldn’t take it for a test drive unless I gave a deposit so it could be inspected and cleaned right away.I thought that was so unprofessional of the salesman to ask me to put a deposit on a vehicle that was already listed for sale and told him that I wasn’t gonna put a deposit on the vehicle that should already be ready for customers to look at and test drive. I started getting aggravated and lost my cool and told him that asking me for a deposit to do their job is just wrong and he proceeded to tell me that other customers have already done such and I wasn’t any different, I asked for the manager and he told me that the vehicle shouldn’t have been listed for sale because it just came in and he was sorry but they still insisted that if I wanted to take it for a test drive I needed to leave a deposit.I also have a 2010 Cadillac SRX that I wanted to trade in and asked if they could give me a price on what they would give me, they offer me $2,000 in which that was a insult because of the high demand on used cars at the time. Moral of the story is I am usually a real easy guy to get along with but this guy really got under my skin so bad that I will never go back there. Rule #1 in sales is customer is always #1 and you have to make their experience as good as you can so this doesn’t happen. 🤬

I like the people who work there. Im very comfortable with my salesperson,Jared Owen. Also, a young woman named Kelley who walked me through the insurance end is very good at explaining and is quite personal. Everyone is pleasant and social.

Buy or Lease your next vehicle here!They go above and beyond!Jared Owen in Sales is Awesome!

The service guys are always friendly and super helpful. I’ve been going here for all of my vehicles.

Easy process getting oil changes done. In and out within 45 mins

Excellent sales and service departments!

My salesman went above and beyond Dom rocks bought 3 new trucks from him in 6 months great dealer

Service rep. CHRIS was very professional and helpful.

Very professional and helpful. Took care of me right away.

Our family purchased two vehicles this week, and our experience was wonderful. Jared Owen was so patient and knowledgeable. He is, hands down, the best salesman I have ever dealt with. Thank you Moran!

The service guys are always so friendly and pleasant. I believe Chris helped me out and I cant say enough about his professionalism.

Supportive staff very concerned about getting you in a vehicle in your price range. 👍

Very proffesional and what ever it takes to get me my car

Everything went very smooth, everyone was friendly & efficient.

Dominick provided the best experience i ever had purchasing a new car. i will definitely be back for my next one.

John and Dan kept everything super streamlined and easy to understand. Made my first car purchase amazing

Nate did a great job and was a fantastic salesman. Friendly staff and large car selection to choose from. Overall, great experience being a first time Buick buyer.

Lou Bellon was a fantastic salesperson. He was very helpful and extremely knowledgeable. He made my experience a great one. I love my new Enclave and I will definitely recommend Moran Buick and Lou, to my friends and family.

So for I am very pleased. Just waiting for the steps for for my new truck

I waited almost 1 hour and 40 minutes for an oil change and tire rotation.When I arrived at the dealership there was already 5 people waiting I made 6.There was no attempt to to disinfect or at least wipe down areas after people left.I have been to a Chevrolet dealer for the same service and had it done in less time and they at least tried to set up their waiting room for social distancing and keep it wiped down.

At first they said 1 hour but it was shorter than that . They even told me where I could wait which I liked and I noticed my car looked like they cleaned it .

Went to look at a vehicle and saw another vehicle. People are nice. A bit pricey.

Went in for an oil change and Jimmy was very pleasant as he always is. Didnt have a very long wait this time which was great!

I dealt with Jared after speaking with an internet person from Moran. My daughter has been looking to lease a car and so we filled out something on car direct so we could see what she could qualify for and what make would give her the best deal and what specials they had going. Well, every single dealer that called me wanted me/us to come in and wouldnt really do anything over the phone... except Moran and the internet advisor I spoke to from Moran (sorry I cant remember his name) but this gentleman was very helpful over the phone asking me questions and answering my questions. I told him what type of credit she had and my self if a cosignor was needed. I told him what type of payment we needed and he took it all in and was very helpful. He then transferred everything to Jared who was the actual person we ended up dealing with. At first, he said we couldnt do what we were looking for but he said let me dig deeper and see what I can do. The next day he congratulated us on a new car... he was able to work it out with our terms pretty much. The following Monday we went in to sign the paperwork which was all ready for us and the car was ready to drive off the lot... it was the best experience and least amount of time that I had with a dealer in my lifetime... why cant they all be willing to do more over the phone/online, it would sure save alot of wasted time at the dealer. I may go back there when my lease is up.

The dealership is really a great place. Our salesman, Lou, is fantastic and he is an overall great person.

They got me in for an oil change very quickly... did a great job. my car was nice and clean when they finished and it did not take long at all

It was a great experience everybody was professional and friendly

It was great and Jared got the ball rolling right away and listened to us what we wanted and stayed within our budget. The dealership was clean and professional and has more vehicle selection than most places. Thank you

Excellent customer service and quick!

Always helpful, friendly, Informative. Love coming here!

Salesman Patrick and manager Tim were very thorough and helpful. After shopping at 5 other dealers we bought here.

Great experience and very knowledgeable. My salesman was extremely nice. Looking forward to doing business with them again.

Chris Hamilton and the service staff are respectful and efficient.

Jimmy is a Great Service Rep.He has always taking great care of my vehicles. He is one of the reasons I stick with Moran.

AWESOME SERVICE DEPARTMENT AND CHRIS HAMILTON IS OUTSTANDING!!! CHRIS KEEPS ME COMING BACK TO MORAN!!

I called the Moran dealership service department early in the morning, and was advised that they could fix my Chevy Tahoe in half the time of the dealership across the street. Naturally I arrived minutes later at the service department. The entire service experience was excellent. John Kujik from Sales was recommended to discuss my immediate vehicle needs. As it was still early in the morning and the sales staff was not in, I took time to walk the parking lot looking at new vehicles. I settled on the GMC Terrain as my best option. John arrived before his starting time and immediately greeted me with a smile and a can do attitude. My request was for a new vehicle within hours, and John made it happen. All paperwork, prep work, and delivery of the vehicle to my home within 3 hours. Excellence during and after the sale. Plate and registration next day. The Service department promises my all weather floor mats, and cargo liner in two days.Again, the Moran dealership has provided the best customer service experience possible.I thank everyone involved at the Moran dealership for getting me back on the road --- continuing my work as a manufacturing plant manager in Detroit.Sincerely,Ed Rader

On time. All questions answered. Professionally handled. Waiting room and bathroom very clean and neat. Sanitizer available in many locations. Good job—-well done!

It’s interesting how this dealership has so many 5 star reviews but if you look ar the profiles of the people giving these 5 star reviews.. they are not even real people... They only each gave one review and it just so happens to be for Moran? The people giving the real (bad) reviews are actually real people. Pretty suspicious if you ask me. Are they just making fake accounts to make fake reviews so their corruption is not exposed. This dealership is corrupt to the core. If you want to get ripped off go for it. Well, unless you’re white. They seem to like white people.

Dennis made the whole experience very pleasant. He was very patient and answered all questions. Rielly was so much fun. She is so silly and also made the experience very pleasant. Thanks guys I love my new Acadia ❤

It was my first oil change on my new encore gx, complimentary, thank you.Chris in service took great care of me and even got my car washed.The Encore GX is a fantastic vehicle.