Charlie S. was the sales man that helped me purchase a car. As soon as I waked in he greeted me with a smile. Charlie didnt try to pressure me into buying a car like most salesmen do. Charlie made you feel like a part of their team/family. I would recommend anyone looking for a car to this dealership and speak with Charlie he was excellent.

Very easy to drop off car for 90k service. Gave me a loaner car. Explained everything needing to be done to our car in great detail and answered all our questions. After looking at the car the service advisor called to let us know what they found, what needed to be done and how much it was going to cost. Even though repairs may cost more at the dealer you know that they are using factory parts, factory recommended fluids and the labor is under warranty.

After getting final figures, I went in to complete the transaction with a cashiers check. None of the figures (which i wrote down each charge and what it was) were honored, and further was told that I supplied th mis-information, hence further calling me a liar and presuming I was as unethical a the treatment I was receiving. this transaction was extremely untruthful unethical. It just didnt sit well with me, so much, that I open of business-- the next full business day, I called to discuss and requested to return the car for a full refund. When i wen to pick up my trade in-- there was damage to it, which I stated was there before-- they insisted it was there and that they had pictures. When I asked to see the pictures-- i was told that they didnt have them, but they had video I asked to see the video, and was then told that the only way thy would show the video to me was if I sued them. I was peacefully and calmly waiting inside the dealership, I was told I could wait outside. I stayed inside in the A/C and calmly waited for my check. I asked if they could just have some one manually put the sliding door back on, as I had children and it was unsafe to drive with a door that wouldnt shut, I was refused, as they didnt want to touch the vehicle. I expressed that I ad 2 small kids in car seat and never would have driven with a door that didnt close, and the Sales manager continued to abrade me on how the car was that way when he got it and continued to tell me that if he were me, he would have walked away from the deal to purchase their vehicle. The fact that when I called to report the incident to Eddie that morning-- that he already knew about it and was quick to offer e to be able to bring the vehicle back, tells me that they were doing some very unethical, shady dealings. BUYER BEWARE!!!

My posts are sincere and relay my own personal experience. This was the best experience I have had with a dealership service center. Doug my CSR was really great to work with, he was friendly and efficient. My car was serviced and was back to me in a day. I have stayed out of the dealership service departments for over 15 years, Acura of Tempe and Doug have brought me back.

The buying and finance experience was flawless.Stephanie was exceptional demonstating all the features of the RDX. When the vehicle finally arrived, she again went over all the features and answered all our questions. We purchased a cargo cover and Stephanie personally ensured it was installed correctly.Our only criticism was our initial visit to the dealership. We were in the showroom looking at all the vehicles and NO ONE approached us for about 20 minutes. At other dealerships, a sales person typically welcomes us as we approached the showroom. We were about to leave when my wife spoke to Stephanie who just returned to her desk. Once that connection was made, the experience was flawless.

The crew at Acura of Tempe is always professional and friendly. Service is always quick and great. This is the only place I would even THINK of maintaining my car. The service manager, Abel T., is the BEST!

Excellent experience. Ive gone through several different Acura Dealerships before (MS, OH, Tulsa, NC), and this was the best.

I will always get my car repaired at Acura. Just not Acura of Tempe. $950 to replace a starter. While installing the starter they broke the battery cable and then wanted me to pay $250 to repair the cable on top of the $950. I was never told the cable was broken until my son went to pick up the car. The worst part was that they let my son drive home with a broken cable. I wont be back.

I was bummed because I bought an Acura and was told that remote start was included on all their vehicles. They said it was through an app on the phone and that was it. I buy the vehicle, get home and mess with the app and find out you only get one year free trial membership. So you only get remote start for one year. Totally bogus. I contacted my salesman about it and he offered to pay for the extra 2 years of the app membership so I can have remote start for my entire 3-year lease. I didn’t like feeling like Acura was nickel and diming their customers, but I appreciated Robert Ross hearing my concern and taking care of it for me.

From drop off to pickup, everything was perfect, I would especially like to thank my service advisor David Willott for seeing to it that my service experience went smoothly

We love Acura, we are on our 3rd one. However, if it wasnt for them having the used one we have been looking for, we never would have done business with them. Sales guy was not motivated to help us from the beginning. My husband actually got in a big argument with him about customer service. I guess they assume in this market they dont need to have customer service but that will change soon and they are going to be in a rough place.

Service manager Abel Talbo was so helpful and kept me well updated in the progress of my car.

I loved the fact that managers here work. When me buying the car every one was friendly. Even though it was late almost to closing time they still went beyond to help us and did not felt rushed. Every one was involved in the sale and explained everything very well. In detail. A lot of fees but they explained those fees with the “who, what, when, where, and most importantly why”

BEWARE OF INTERNET PRICING. Felt like bait and switch. Received a detailed offer of price wanted to pay. When went to pay they told me price was only valid if financing through Acura. They wouldnt allow me to purchase using my credit union financing. They even said couldnt purchase at that price paying with cash. The interest rate they offered was 2% higher that my Approved loan with credit union. They told me to finance with Acura then refinance a few months later. I drove 2 hours from Tucson to purchase the car based on the price they quoted and even confirmed on the phone. The price quote never disclosed anywhere was only if financed with Acura. Was my credit union that referred the car buying service for members to get best pricing through True Car. Was told price would be $3,000 higher if didnt finance through Acura.

Updating my review from 4 stars to 5 stars from my original review 3 years ago. Acura of Tempe has always treated me great over all my service history. Additionally, I want to give a shout out to Rob in sales! While I did not end up buying a car from him, he was the best person I worked with out of all the dealerships I have visited. No one came close to his knowledge, manners, social skills, his ability to take my concerns to the next level. Thank you Rob!

My consultant Stephanie did a great job to make me feel comfortable with my purchase. Great business, top level of customer service, totally recommend.

Doug Peng is someone I trust. He always goes above and beyond to provide excellent, honest service. Thank you!

Acura of Tempe was willing to negotiate to my terms and went out of their way to do so while I felt judged and ignored at Acura of Peoria.

Acura of Tempe has exceptional people who do an amazing job to make sure I as a customer is satisfied and all my questions are resolved. I would not drive 40 miles one way if they did not provide excellent service. Doug Peng has been our service advisor for over 18 years.

Rob was SO easy to work with. Didnt expect to buy a car that same day but felt so comfortable we did it! Thanks!

Can’t answer the phone correctly, highly question your abilities to work in cars. Just needed a simple quote on a repair. This is Multiple days of calling I talk to the service cashiers but service advisors are apparently never available.

They worked with me I was late to my appointment and still were able to get my car done.

Not a trustworthy dealership. They took complete advantage of my girlfriend when she purchased the car here (salesman bullied her into a “care plan” she was led to believe covered everything and nothing has ever been covered under this plan). If you take your vehicle in for service or repair they begin doing things without checking with her first and then call and tell her she owes money regardless if she wants to proceed with repairs or not. The most recent visit was north of $700 for a 1 year old vehicle. I dread the thought of something going wrong with her car because every time she has to deal with Acura of Tempe, she ends up in tears.

First class treatment from Todd, Abel, and Tim in service today. New TLX Type-S looks amazing!

It was my first time at this dealership. It was nice. I talked to my service advisor, receptionist and parts clerk. They were all helpful and welcoming.Just as expected but not taken for granted.

Went above and beyond to find a rattle in addition to the scheduled B1 Service due. Great team!

Great place. Free drinks and breakfast for the customers. I felt like I was at home watching TV. I outstanding job Acura this place is better than the Mercedes dealership I was at last week.

Dont waste your time here! Front desk messed up the appointment and service staff simply did not care about the mistake they made and asked me to leave.

Always great customer service.

David, from service, took excellent care of us and well definitely be back again soon! Appreciate all of their help and advice in addition to servicing our vehicle. He went above and beyond his job and was a pleasure to deal with while we were at the dealership.

Robert was our sales guy, and we worked with the finance lead (wish I had the name close), what a great team. We bought a new MDX (love the car). This is our 8th new Honda product, our 4th Acura. We have dealt with a lot of dealers....Acura of Tempe, and specifically the team we worked with were professional, direct, followed through on their commitments. Great team. We will buy from them again, and will service with them. Love these guys.

Abel and David were both extremely friendly and very helpful. Customer service is something lacking in so many businesses that it is so pleasant to actually receive customer service and excellent at that! I drive further for my Acura but I am happy to do with people like this working there and going the extra mile with me. Thanks again -

So I bought an MDX for my wife a few months ago, along with 5 years of Auto Butler Service (it fixes any scratches, dings, etc.). I attempt to schedule my first Auto Butler service, which I paid for, for a week. I left two voicemails...no call back. Tried the email approach...nada. Then I use the chat feature and get someone! They take my name, vehicle info, mileage, and schedule me. I adjust my work schedule and take in my wifes MDX. And then...I dont even have an appointment. I greatly appreciate having my time wasted by someone I am paying. Very frustrating experience, not what I expect from a luxury dealership.

I recently bought two cars from Acura of Tempe, a new TLX for myself and a 2021 RDX for my wife as a surprise anniversary gift. Rob, my sales advisor, did a fantastic job helping me trade my cars in and helped me surprise my wife.There was a lot of emailing going back and forth and once we were able to work out a deal, we were able to surprise my wife on our anniversary. I had to drop off my spare key that my wife keeps for my previous car and, when we walked in, Rob was able to give my wife the keys to her new 2021 RDX (she had no idea!)It was a great surprise and my wife and I love our cars. Thank you Rob and thank you Acura of Tempe for a fantastic car buying experience.

I personally loved the facilities provided while waiting for my car to get serviced. The technician clearly explained the problems along with possible resolution.

David did a fantastic job with my service appointment. Very friendly staff and fast service. I highly recommend Acura of Tempe!!

Service its really good ( in person )but when you call good luck . You should pray before you call in the am cus they never answer . Crazy

Abel Talbo is very attentive to your needs and treats you with the utmost respect. Likewise for his assistant David

Thank you Mr. Robert Defenderfer!This was one of my most anticipated purchases in my lifetime and he made a breeze! I had been looking for just some sort of 04-08 TL and the second I learned about this diamond Type-S I jumped on getting down to Tempe! This was on new years eve no less!Rob was amazing in knowing I was coming in for one thing and that one thing only! Never for a second did he question where I was going and he just made it happen. I have never had an experience go so smoothly at a dealership and this is going to be one I change into a collector after my next visit but I look forward to that visit and highly recommend anyone who is in need of a great car that will last you and excite you every time you drive it to check things out with Rob!#acura #acuratl #acuratltypes #2008#acuraoftempe

Professional, fast and quality service. Thank You!

I might have a bit of an unhealthy obsession with Acura’s in general but this dealership is amazing! Always so helpful and incredibly accommodating. Whenever I visit here for services, if I need anything, all I have to do is ask! Solid team from sales to service. They’re amazing!

I have had my Acura TLX since 2015 recently I had my service light come on. I called the service department and got a voicemail, left a message and no one returned it. Since then I have left 4 more messages and had the same response. I got through once only for the lady to tell me they dont give out loaners anymore unless it is a big maintenance job and they do not pick up and drop off vehicles anymore from the customers home. So your only option is to go in and sit there and potentially be exposed to Covid19. I requested to talk to the Service Manager Abel Talbo and got a voicemail. Left a message and no response. Called 3 times today and pressed the option for service then operator then sales and got voicemail for each one. Been 2 months since I started trying to get a service arranged and I am no further ago. Seems they are short staffed and have created some rather customer unfriendly rules. Sad cause I used to sing their praises as I have never had anything but superior service from 2015 until now.

Abel did fantastic job

Service department is outstanding. Service manager Abel is the best! Last visit Bree was very helpful & nice

It takes a lot for me to be upset enough to write this. Terrible service department. This is not just from a single visit but a culmination of all of my visits. There has been an issue every time I come in. Not securing battery connection- car died while moving after I left, busting a gasket so oil leaked all over my garage (took another day for them to fix that), not to mention keeping accurate records of services recommended so there is confusion on their end.I love the brand and have always had my car serviced at a dealership. Didn’t buy here, moved from another state but took it to them as soon as I moved here. Won’t buy from them now either. Overall it has been a disappointment and I have no confidence in their ability to maintain relationships. Poor customer service, poor service.

Love the service provided... especially from Gary!!! Great guy!!!!

Service rep explained everything that was to be done/was done.Very nice customer lounge.

Great service from my salesman and the finance manager really did a great job finding a better loan rate than the original.

The service agent Doug was informative and helpful. Discussed all of the work to be done in detail. No surprises.

My husband and I came to Acura of Tempe from out of town and we received the best customer service and care. Joe Agusta went out of his way to ensure our satisfaction and we couldn’t be happier with our purchase. We highly recommend Acura of Tempe!

Wonderful experience!! I was traveling and needed wipers on my RL........service advisor drove my vehicle in the shop, replaced the wiper inserts I had purchased from the parts department, got us back on the road in just a few moments!!

Service is always great. I travel from Yuma to this dealership. My service advisor James is very friendly and accommodating. Although there are lots of choices in the Phoenix area, I will not go anywhere else.

I would like to start by saying that although I live all the way in Sun City, I intentionally purchased two vehicles from Acura of Tempe in the last year because I generally enjoy getting service and doing business there.They are normally five-stars!This time however, I had an issue with my new 2020 ILX that could have been catastrophic.I made the appointment for its second oil change and remote start install, among other accessories and explained that I work in California and make the trip home every-so-often to visit family and deal with medical, house or car issues when required.I picked up my vehicle Saturday afternoon when I was notified of its completion. I drove it to my home in Sun City and woke up Sunday morning to make the drive to California.Sunday afternoon my daughter, who is still at my home in Arizona called and said there is oil all over the garage floor where I was parked the night before.I called Acura of Tempe multiple times starting early Monday morning and left multiple messages but never got a call back.I wanted to let them know of the situation and hopefully get them to quarterback it with the local Acura dealer here in California.Since I never got a call back, I drove the vehicle to the local Acura dealer and showed them the photo of the oil on my garage floor and explained the situation.They were nice enough to work me into their schedule and confirmed that the plug was installed without a washer and the leak had sprayed all over the underbody on my trip to California but they didnt note any significant engine damage.They replaced the oil plug/washer and topped off the oil and attempted to clean the oil the best they could.I have faith that this was an honest mistake, and I am still hopeful that Acura of Tempe will eventually get back to me so I can explain how we dodged a potentially catastrophic situation.

Friendly service and great product!

Excellent service, exceptionally clean lobby with a number of amenities to keep you occupied if you are waiting for your vehicle to be serviced.

Doug, my service advisor is so kind! Always a pleasant experience when waiting for my car to be serviced. Thank you!

In Sep 2020 I canceled the extended warranty I was pressured to buy in the 1st place on a vehicle I purchased for my daughter. It took almost 7 months of back n forth, dealing with Joe the finance manager n Nina the controller later towards the end of the process. I called n emailed every month. Kept getting the run around or they would say its being processed, half the time my calls would be transferred n eventually the line would get disconnected. I tried to contact upper management but was unable to reach them. Had to go to the BBB website to find the owners names, but was unable to contact them. Joe was the worst, and this was intentional. But after seven months this has finally been resolved.

Fast, efficient and friendly. Always happy with Acura of Tempe.

It should be embarrassing for this fine dealership to sell a car with only 5% on the brakes. Is it legal? Sure. But it still feels like a dirty trick.There were other issues with the car, that I overlooked because it was expected wear n tear - but this was basic. Also, no fluid in the wiper spray.

Took my 2020 MDX in for some post delivery tweaking. The service department was courteous, helpful and efficient. I would highly recommend the service team.

David took me under wing and got my car taken care of quickly and thoroughly. No one wants to hang out at the deanship for hours and hours waiting for their car to be serviced. Thank you David!!!

Absolutely the worst car related experience I have EVER had. I have an Acura MDX that was purchased used from a Honda dealer, and 3 times I have had to come in to have parts replaced so that they would be fixed under the Acura Factory Warranty. I have been with Todd once and Doug twice. These are possibly the most shady and rude people I have ever been around. I was told by Honda of Chandler that my car needed a new catalytic converter and to take it to this dealership so it would be covered. They had turned the warning lights off so that while I waited for the part to come, there werent those annoying lights on. When I got there, I explained to Doug that they had done this and Doug told me that there was physically no way for them to check and see if something was wrong with the car unless that light was on- they just COULD NOT take it. I asked if they could do their 150 point inspection to check and see if things were wrong, to which he said they could not..... interesting. So I called Honda back and asked them if this was true, and they basically said that it is as simple as plugging in a computer and having the code come up, even if the light wasnt on...and that it sounded like they just did not want to look at it. I also told Doug that my car had been worked on by kind of a shady repair place and that I was concerned about the quality of work done on my suspension...AND that it was making lots of noises while driving. He told me to take it BACK there, and that they couldnt look at that either, unless there was a code. He was rude, insulting and explained all of this with a horrible attitude to my entire family. If I could give 0 stars I would. Awful, crooked people. Acura of Scottsdale may be a little farther for some, but it is SO worth the drive. Very honest people who work hard and have always been nice and accommodating to me when Ive come in.

I personally had a horrible experience on 1/17/2020. I walked in and an older gentleman stopped me at the entrance and asked, how can i help you? I explained that my current car loan was upside down and the apr was high. I wanted to trade in the car and put the left over balance on top of the new loan. He basically asked me to use the gap insurance on my current loan and burn the car or leave it on Camelback somewhere until it was stolen. I was in shock but allowed him to speak his mind. He mentioned that not one dealer would be able to assist as my car was worth nothing and I owed too much on it. He never asked me to come inside and run an app to see if they could assist in any way. he never even looked at my vehicle either. I was discouraged and lost hope of finding someone to help me. I ended up saying thanks and walked away. I called 2 other dealers and they both asked me to come in and they will appraise my current vehicle and check my credit. I am now the proud owner of a 2020 toyota camry se thanks to the amazing staff at a different location. I hope this sales person is addressed on the way he addressed the whole situation. what a shame 🤦‍♂️

They were quick and easy! I Will keep going there.There is just one problem they got grease on the inside seats and door panels

Good service center. Professional, polite, thorough

I always have a good experience at Acura with Todd Goldhammer! He always takes the time to make sure everything is explained to me in detail. He is very realistic about getting exactly what I need done to my car. Nothing more, nothing less. Would highly recommend going to have your Acura serviced with him.

Very friendly, not pushy. It was a pleasant experience to shop for a car there. Recommended.

Best car buying experience. No pressure, very comfortable, everyone was so nice. Mike in sales and Joe in finance were perfect. A great experience.Love my car. Thank you.

Service was completed much sooner than expected. Both the service writer and mechanic explained everything perfectly. They also explained to me additional work that needed to be performed. I plan to return to the dealer for the additional work.

Dropped my car off.Never called me to pick it up.Went inside and the entire place was empty. I could have stolen all their stuff. I guess they ALL go to lunch at the same time. Ugh. Tells me they dont have their act together. Good thing I really didnt need my car.

I just sent in an overnight shipment today, January 14, 2021 the signed papers/documents to purchase the 2017 Buick LaCrosse Premium. Acura of Tempe will have the papers/documents, January 15, 2021.Russell E. Standlee

One of the worst experiences ever. I asked to cancel the service contract the day right after my purchase and was told that I could not cancel and had to wait 6 months. I contacted the service contract administrator that informed me I have every right to cancel at any time and that the dealership could send the cancellation documentation to them. I then went into the dealer and the person in contracts said that he could not cancel until after 6 months because someone would be out of their commission. Which is my problem why? If a customer returns a product, then you give them that money back and you keep the product right? common sense. This has been going on since May. I finally got someone to send me the cancellation document June 10 and the service contract administrator still has not received anything and the policy is still active. Management clearly doesnt care so Ill just leave this review here and maybe theyll see it and do their job. Its a simple task.

Great experience, Mike and Joe made the process quick and easy.Update: 3 months in, oil change due and there is an issue with oil plug being cross threaded.James took care of it no problems and no charge.Will be using them in the future for car purchasing.

Love this place and the eye candy

First class operation all the way! ZERO pressure, patient, kind, and accommodating. I have never had a car buying experience this pleasant and smooth. Internet Manager Mike and General Sales Manager Eddie were amazing to work with and I greatly appreciate all their time and dedication getting me the right fit for what I was looking for. I would definitely recommend them to anyone looking to purchase a vehicle! Additionally, I was SUPER impressed with the new Acura models, cant speak enough to how beautiful they are!

Please go see David or Rob. They did such an amazing job finding me a car that fit my wants and needs and didn’t play any games. They were not just professional and honest, they were so courteous and genuinely helpful. They explained everything thoroughly, didn’t hide or stretch anything, and didn’t pressure me into a purchase.It was super easy when it came to finance. That’s always everyone’s worst nightmare, but there were no games and no back and forth. I told them where I needed to be. They went to work and I left with my new car!I didn’t buy the highest price point vehicle and they still provided me a high-end experience.I’m so excited for my new car! I owe it all to them.Special thanks to David for getting me set up.

AMAZING customer service, maybe one of my best! Fast and efficient, so friendly and my service contact was so accommodate

Great selection and not pushy and very helpful

Overall a really great experience. They were able to fit me in last minute. Whole process was simple. Great customer service. I worked w David and it was very smooth transition and he was very polite and answered all my questions patiently. I love that they have a play room to keep the little ones entertained while waiting for my car to be serviced. And the service team member came to check and make sure we were okay.

Really positive service experience. Everything done quickly. Advisor was terrific

Im aware that Monday is a busy day for auto service so if you are in and out of there in an hour or less, consider that a good day. Always a nice job. Respectable, honest and a safe environment.

The service was great and the representative that help us with the auto butler was very helpful.

All service done properly. Listened to what I wanted and did that. Called for approval to replace other fluids. Called promptly when service was complete. Never had an issue with Acura of Tempe service in three years.

Doug Pengs customer service is exceptional! He is trustworthy, honest, considerate and goes above and beyond to make sure your experience is a good one. Its the reason that I drive from Scottsdale to Tempe to get my car serviced!

Very solid dealership. Made buying a car simple and easy. They gained my my business in a stand up way. Highly recommend.

Thank you David for a nice and easy service experience!

When it come to recalls, get it done. Working with Eddie was a great experience. His customer service experience was awesome, he followed up to see how things went even after he completed his task.

One of the easiest car purchases

Doug always goes above and beyond for me and takes good care of my car. Thank you!

When I arrived, Todd told me the service would take about 2 hours and it was done in much less time...just a little over an hour.The safety measures were wonderful at the dealership and everyone was very courteous. This was an excellent experience and am very pleased with my service consultant, Todd Goldhammer, who is ALWAYS pleasant!

Overall a great experience. Quick and easy. Very streamlined process. I was there for recall work and they got me in right away. My only suggestion would be since that was my first time in there, I would have liked an overall assessment of the vehicles condition. I bought it used 6 months ago and while I did just have it serviced, a basic consultation maybe showing what future maintenance milestones are coming up would have been nice.

Sorry,,I was at Dodge dealer for oil change on my Dodge Van. Everything was great. Thanks

Todd Goldhammer and his entire service team are excellent - as first class service. Completed on-time as promised!

Great experience. David was very professional and helpful during my visit. Would definitely recommend him for your Acura service needs.

I purchased my first Acura from this dealership back in April 2019. It’s by far been my absolute favorite vehicle I’ve ever owned. I worked with Patrick during the purchasing of the car and he was awesome!! VERY knowledgeable and an overall good guy! Yesterday I went in for my first oil change and Khoa in the service department went above and beyond for me! I highly recommend this dealership, I’m a customer for life. Keep up the good work everyone.

Strong service; no pressure.

Excellent Service! Great at explaining the work done. Truly cares about me and my vehicle. Thank you!

Best customer service in Arizona. Acura Tempe service department is professional, honest. Their prices are great. I have shopped their service pricing as well. I have been getting my car serviced here for 8 plus years. I am a happy customer.

Our recent experience in Acura, Tempe was a pleasant surprise. Instead of usual pushy environment of sales we encountered friendly professional atmosphere. Rob from the Internet sales department made our day. He has a wide range of car knowledge and is a walking Acura encyclopedia, who was able to answer all our questions and clarify everything. He is also just a pleasure to talk to. Originally we were not committed to buy a car that day, but we seamlessly changed our mind after talking to Rob. We are very happy with the purchase and definitely recommend this dealership and Rob to everyone.

Great service here. Like all dealerships, their service pricing structure is built to factor in overhead so be prepared to pay more than a smaller shop. Ive found them to be honest however and thats a huge plus for auto repair!