I had Celine help me she was very sweet and friendly. Also, very helpful! All the questions I had she’s answered with knowledge. I definitely recommend having her help you.

So I went in to upgrade my IPhone 7 and was met by a charming and extremely knowledgeable young man, Ben, who was beyond helpful! He didn’t try to sell me, just offered the best deal possible, explained all my options and I left after purchasing the latest iPhone—I received a great deal!. I highly recommend this store, and especially Ben. Excellent service, knowledgeable and friendly, a tríela enjoyable experience.

Had a fantastic experience this afternoon! Ben helped my wife and I exchange our phones and conduct a number of returns and throughout the two hours we spent in the store he displayed the patience of a saint and the expertise and patience of a seasoned customer service representative. We can’t speak highly enough of Ben’s support… he’s as good as it gets!

Very helpful with getting 2 iPads dialed in. I highly recommend Emery to everyone.

I recommend that anyone reading this to do business with AT&T in thousand oaks. I recently had a problem getting HBO to work on my phone Stephanie at the thousand oaks store help me. She is very knowledgeable and has a great work ethic. I would give 10 stars if I could. Thanks AT&T. Thanks Stephanie

Celine was super knowledgeable and helpful! She did amazingly at explaining everything to my grandma in Spanish! Super patient and friendly. We will be coming to her with any future questions or purchases.

Kaylin and Alan did a great job on our new phones thank you

Martha at the Thousand Oaks store was wonderful, helpful, knowledgeable, patient, and kind. She took the time to take us through various options and steps and didn’t rush us despite the store getting busier with walk-in customers. Thank you, Martha. I would trust in your expertise should I return with my family members for their upgrades.

Martha was fantastic!Martha Castellanos was excellent. Friendly, helpful, knowledgeable, resolved all our concerns and needs which were complicated. I will definitely be returning to the AT&T store in the future because of her. Give her a raise in pay. She earned it and deserves it.

Worked with Ryan . He provided awesome service- solved a problem that 3 others at ATT customer service (phone based service) were unable to solve.

Amber was so extremely helpful!! I appreciate everything she did for me! Can she please get a raise? She is so valuable to AT&T.😀

We had a great experience with Amber. You should keep her forever. She’s a great asset.

Great experience at this AT&T location!My customer rep Martha went above and beyond to help me get the best device to suit my needs and got me a great deal on top of that. Highly recommend this location for its excellent service!

I always have experienced excellent customer service at this location. Kaylin was fantastic, very knowledgeable.

Kaylin and Ben provided with excellent customer service. They are very knowledgeable, friendly, and took care of all of my needs. I truly appreciate their dedication and professionalism! I will definitely be back and I will certainly refer all of friends and family thanks to them!Thank you both again!

Sergio was awesome. Very knowledgeable and patient. I’m a happy customer.

What an amazing store. My mom visiting from New York’s phone died, and Luz and Ryan patient spent 1 hour working with her to get it up and running again. Great quality service- Many thanks!

Super helpful staff who worked as quickly as they could to get my phone upgraded with ease. I always come back to this store and am glad I continued to do so today. Make an appointment if you dont have time to wait, just in case they get busy like usual.

Kaylin was extremely helpful and knowledgeable in assisting me set up my new phone. She explained all of the options so clearly and got me an exceptional new program which was economically manageable for me. I am most pleased with the service that I received.

Very helpful and Celine took her time to help us. She made us feel relaxed.

Came to get my phone up and running and Emery was very helpful!

Emery was wonderful, solved an important problem for me (pairing my hearing aids). He also assisted me in changing passwords. He was very knowledgeable and easy to talk to about my issues.

Came to the AT&T store in Thousand Oaks to get help with my Apple Phone which I use for my personal use and business. I was greeted by Luz and she was so professional. I got on the list and at no time they attended to me. Here is when I met Martha and together with Luz they helped me out. The experience was so professional and the two of them are so technically informed and capable. My wife was with me and talking with Luz and Martha she was so impressed and decided to upgrade her phone as well. They both went above and beyond to help us out and set us up with our new phones. I highly recommend both Luz and Martha and this AT&T store is a fantastic. I would not go to any other store.

Got everything I needed dealt with! Amber was wonderful and very attentive to not only me but other customers as they came in as well. Give this girl a raise for real!

Best experience ever. Emery was very helpful kind and professional. He is very knowledgeable and thoughtful and helped find the right device for all members of the family. My bill dropped, my reception improved. The folks at this store are the best and you will not be disappointed. I will never go anywhere else. Exceptional service!!!

Amber was the best at everything I asked for which gave me the phone I needed to start my new life with Samsung I thank her and you for everything.

Great fast service Celine helped me with all my questions and all my concerns were addressed.

We loved Amber. So patient and kind. Thank you

The help I received was amazing. I did not have any issues getting my questions answered and it was as quick as can be! Luz was a great help. Thank you!

Ben was super helpful in making my purchase process easy, recommend this place

Best experience ever!! Martha was very helpful kind and professional. She was very knowledgeable and thoughtful and helped find the right decisions. My bill even dropped wasn’t expecting that at all. The staff at this store are awesome and great customer service the only bummed side is waiting but I promise you the waiting is worth it at the end.

Always amazing service here. They go above and beyond for the customer

Sergio was very friendly, helpful and knowledgeable about all the products we purchased.

Ben helped me with a sim transfer and it was fast and easy. I came in angry because at&t canceled my service on my device. I was wanting to switch to Verizon but Bens quick fix made me stay.

Angel is helpful, knowledgeable, courteous, and very patient. His expertise is very much appreciated.The store itself is clean and service was quick.

We had such a great experience buying our new iPhone 13! Thank you for everything!

I was assisted by Martha. Very helpful, very sweet, very professional. We had a great experience upgrading my new phone 👍🏽 👍🏽

Kaylin was very helpful and patient!! She provided phenomenal customer service!! Would recommend this store ☺️

Awesome service !!!Thank you so much Ben and Amber!! We Originally called Camarillo store and 3 people left us on hold for over an hour!! So we decided to drive over here and just got treated with the best service ever!! You guys Rock!!!!

Amber was super helpful helped me out right away and took time to go online and order me a case they didn’t have in stock. Super quick stop and very helpful

Matt provide outstanding service. He worked through some importing number issues by seeing out support from others, using internet resources, and his own experience. He took on and solved each problem as it arose. This is a level of customer service that I have not seen in a long time. Way to go!

My experience with Kaylin was very positive.Provided info and solutions. She is knowledgable and has a wonderful demeanor and customer interaction and personality. Glad she was available to help me.

Amber was excellent-very knowledgeable as well as pleasant to work with. I would highly recommend her and this store.

Ben was extremely helpful in informing me on my plan chqbge thank you!

Carla was amazing! This was the best experience I’ve had with AT&T Wireless. She answered all my questions and made fantastic recommendations.

They AT&T store in Thousand Oaks is hands down the best store for any Apple product questions and help. The Apple store told me my phone was a brick, but with Ryan’s help we were able to bring it back to life. These are the most patient and kind humans in the customer service space! I can’t say enough nice things about the whole staff here. Thanks for taking care of my family’s tech.

Martha and Emery were the most helpful customer service representatives that I have encountered, great service!

Martha provided excellent customer service. She was very friendly from the start and explained all my options in detail. She is an excellent asset to ATT.Thank you Martha!!

Omg this store was amazing thank you so much for making this visit so much fun and entertaining, big ups to the Manager Luz she went above and beyond to help me get the best deal possible. I definitely recommend this store and can’t wait to upgrade my phone again.

We just left the store in Thousand Oaks. Matt was terrific. We called Apple support 2 times, went to the Apple store and called AT&T on the phone. No one figured out my iPad problem. Matt did and he was very friendly and knowledgeable. Thank you again for all your help today..Iris Antell

Amber was so helpful and kind! She helped us pick out a few accessories. Great service thank you Amber!

Great experience! Emery was so helpful and patient in responding to all my needs. Outstanding customer service!

Amber and Ben were wonderful to work with! They helped us get all set up and were helpful with helping us find the best deals for our business!

Emery was very friendly and helpful in getting our new phone set up!

Great service they answered all my questions and helped me save the most money first time at at&t and I will definitely be back!

Best AT&T experience here today. Emery was amazing…so patient and clear. Made my day!

Kaylin was absolutely incredible and helped us so much.

Ryan was the best! He was so patient and helpful. I always dread changing my phone because it takes so long and I can never understand the deals or new terms. Ryan broke everything done for us and made the process painless. We will definitely be returning to this store just to work with Ryan again.

Martha was extremely helpful and pleasant today when she helped my elderly mother purchase and new cell phone. This is usually not a chore that I enjoy, but Martha was lovely!!

Celine was a super star! Sooooo patient so helpfulThank you!!!

Was at att store in thousandoaks today and got the best service from Angel. He answer all my questions and fix everything I needed to fix excellent service.

Emery and Neal were phenomenal. They got me in and out quick and were beyond helpful. Great store A+.

Emery and Sergio were awesome! Great help and friendly!

Great working with Martha at the Thousand Oaks store.She answered all questions and assisted me with the purchase of my new iPhone.Thanks for all your help.Sonya

Martha was super helpful and kind, it was a quick and easy experience! We really enjoyed working with her.

I was only waiting for 2 minutes and Matt stool care of me. I was in the store for 17 minutes and walked out with an upgraded iPhone (12) wireless charger and case cover. Matt was clear and made things straightforward and make some recommendations for cases depending on what I wanted

Amber was so super helpful. We had the best experience here in Thousand Oaks. They are very knowledgeable on all things apple and AT&T. If you have an AT&T need this is the store to come to.

So so helpful!! I decided to change from an android to iPhone.... pretty nervous about it too!! Tariq and Emery have been super helpful, holding my hand and answering all my questions!! Thank you! Wish me luck!

I had a great experience today. Matt was the service consultant that helped me. He was very thorough and explained my options well. I ended up with the option of saving 400 bucks.Thank you. Great job!

I visited the Thousand Oaks store today and was helped by Matt. He was amazing and appreciate the experience! Thank you for being so helpful and patient with me! You guys rock!!!

Very helpful and friendly staff. Answered all our questions and set up our phone completely.

They were very helpful and answered any necessary questions we needed to know. Also very nice people who work there 5/5 would recommend going!

Amber help me out ASAP, great experience just walking in the store!

I visited your Thousand Oaks location today was was very happy with the service I received. Upon arriving I was greeted immediately and was put on the waitlist. I only waited a couple of minutes before Matt called my name. His provided 5-star service every step of the way. He was very knowledgeable about all the products, the plans, and promotions. He was extremely patient even when I asked the same exact questions about 5 times each. I really appreciated that he took the time to explain everything in the most thorough way possible. Will definitely be back at ATT versus Apple for my products.

Matt was great! I went to the Thousand Oaks AT&T store & he got me hooked up with a new iphone11 and transferred all my stuff to my new phone. Excellent service.

Came in to see about purchasing a IPhone 12 was greeted by Ben he walked me through all available options and plans and I must say the customer service here was superb I highly recommend this store to everyone

Quick and through with excellent customer service . Super patient with my needs Ben was attentive and respectful lively and interested in helping . I did not feel like another number being calledThank you for excellent customer serviceClaudia Cordon

I was very satisfied with my experience here. Emery was absolutely wonderful!

Emery was knowledgeable, efficient, and a perfect advocate for AT&T and the IPhone. I was very comfortable upgrading my phone.

Came in to lower my bill, Carla and Kaylin were extremely helpful and very professional! I was able to to lower my bill and they introduced me to FIRSTNET so I walked out with an added business number, very very convenient for myself as I work for HouseCallDoctors! And also, a huge discount which made me so happy I walked out with new AirPods and a few other iPhone gadgets! 🛍🤍💙

Daisy was amazing. Super helpful, polite, and professional. Made purchasing my new phone a breeze. Thank you much 👊🏽

Amber was terrific and really helped me. She is a keeper. Thank you!

Outstanding service by Emery. Highly recommended.

Steph in the Thousand Oaks store went Above and beyond customer service she is an excellent employee she helped me through the whole process of getting a second line she deserves a raise

It was time for an upgrade for my old but trusty IPhone 8. In the past we had gone to our closest store (which turned out to be franchised-owned), and it was always a hassle. The reps were less than helpful and the wait was always very long.This time we chose a company owned store in Thousand Oaks and were greeted by Emory, who was not only pleasant but very helpful. He made us glad we had chosen this location and for the first time ever, we were glad we had chosen AT&T.He gave us all of our choices and helped us to make the right decisions.

Martha was absolutely amazing. She was professional and personable and really customer friendly. Such a positive experience for my family. Very thankful for her assistance.

Daisy was very helpful! She reviewed my bill to make sure I was receiving the best deal! She was very helpful! I recommend you visit the Thousand Oaks location for the best service!!

Steph was great! Very sweet and answered all questions as well as explained everything thoroughly

Ben was very helpful in setup of my device.

Went in to the store to change my phone plan Kaitlyn and Ben provided excellent service I really appreciate their help!

Great service for a new phone. Come on in and get some new AT&T, same great taste on a new device...

I had a great experience the customer service was fantastic.

Great staff. Steph was kind and straight to the point in helping me. Thank you!

Carla was amazing. Very knowledgeable and helpful! Great customer service!

The manager Carla was extremely helpful and worked to figure out my voicemail problem for hours and ended up fixing an issue nobody else could for over 2 years with AT&T collaborate which was a nightmare. I am very great full she was so willing to go above and beyond for over 4+ hours with a nice girl named Daisy to complete this task. Carla and Daisy both helped me out beyond my expectations going above and beyond to get me all set up with my new phone and my plan. Both deserve a healthy raise!

Emery was great assisting me with pairing my Apple Watch with my new iPhone 11. Great service and a personal touch.

Martha C. is great and knowledgeable, also very personable. Great experience and outstanding person.

Myself and 2 daughters upgraded to Iphone12s and I was dreading going to AT &T but Amber at Thousand Oaks made it a smooth and wonderful experience!! She was very knowledgeable and helpful.

Such an easy process to get my new phone! Ryan, my sales associate, was fantastic, friendly, and extremely knowledgeable. I highly recommend Ryan as the person to see when you visit AT&T in Thousand Oaks!!!

I had been having some troubles with my account and Kaylin fixed them right away all the while displaying fantastic customer service. I will definitely come back to this store because of her!