I bought my new phone from the Verizon store on Reynolds / Airport Road corner, and the whole staff were right there each time; no matter how busy, they greeted you politely and said we will be with you in a minute or how can we help. Going back to the store, I was recognized by my salesman, with an extremely happy hello. When purchasing my phone he was quick to answer questions, no matter how trivial he might have found them. He provided explanation and since I was quite unknown to this type of purchase, he supplied me right away with everything and told me what was and what wasnt necessary for service. When needing to go back, I was impressed with how many staff members would greet you when they did not have a customer, even knowing you might no be there for them. The politeness they displayed to their customers was also displayed to their fellow co- workers, making me more than comfortable and glad I picked this store for my purchase. I will be more than happy, to advise others, to use this store for all of their phone needs. I was quite impressed with their team efforts and friendly attitudes towards one another also. They did not mind being asked, by a fellow co- worker to aide them or their customer, when need would arise. Just a very wonderful group of people willing to make what could be mundane, and maybe costly, a great experience.

Tyanna is an example of excellence and professionalism! Verizon is fortunate to have staff members in the store with customer service expertise and positive attitudes! It was a pleasant experience! Kudos and thank you to Tyanna!

I had Marcus as my representative to get me set up with a new phone. He was very kind, professional, and personable. He went above and beyond to take care of me as a customer! I will certainly be back if I ever need help or a new phone again!

Ok so review change. I use to love this place up until I paid my bill and Verizon claims I didnt. I have the receipt and called this location and they refuse to help me get this straightened out. The customer service with any Verizon location is ridiculous as well having to wait for we on the phone. No one with this company wants to help anyone and it would be best if everyone left Verizon and went some where else.

They were very polite and helpful. Had to wait a little bit but they kept apologizing for the delay.

Kevin was amazing. If I thought I could steal him from this job I would. His service skills are whats needed in any customer centric business. I wasnt looking forward to having to go in there but turns out it was the best news I had all day . Way to go Kevin!

Didnt waste a lot of time. Very friendly.

My experience with Nick was very comfortable. As a senior citizen I appreciated his kind words and patience. He took his time to explain every step about my new phone and charges. Thank you Nick!

I got a deal my Note 9 charge port was shot walk out with the S21 rep was nice and direct and assured me what my bill would be offered a trade in deal that led to walk out with a new phone so far so good

The guy that helped me did a wonderful job

I needed a new phone, mine was old and tired. My representative was helpful, knowledgeable and considerate since Im a senior citizen now who is definitely not up to speed on technology. He made it as painless as possible.

Kevin was an amazing help to us! He spent almost 2 hours making sure my old phone information transferred to my new phone. He was friendly and helpful and we couldn’t have asked for a nicer, more helpful person!

Kevin was very knowledgeable and personable. He took time to go over my options for an upgrade, and I’m very happy with my decision.

I love visiting this location, Tarell always takes care of my needs! Thanks for always being the best customer service representative I’ve had the pleasure dealing with!

I had such a great experience at this Verizon store. They were so helpful and went above and beyond to make sure that I was helped and left with all questions answered. Will definitely be coming back to this location again!

The Crew is so very professional and kind. Always go in to pay my bill because its always pleasant and thats why I like to go in personally and pay my bill then with you guys for a thousand years

We worked with Antwon at Verizon today. And he was so awesome. The team as a whole was super patient and helped us well past their closing time because they just wanted to help us. They went above and beyond and got everything done that we went in for. I can’t say enough about how incredible the amazing team at Verizon.

Nick was very helpful with my new phone purchase. He is professional and personable.

Kevin went above and beyond for our family! We ran into some frustrating issues but he was pleasant and professional. Thank you for all your great help we really appreciate it!

Kevin, Ryann, and Antoine were exceptional. They were patient, friendly, professional, and helped me get a great phone for my needs. Id recommend this location for all of your wireless needs.

Great experience all of the employees were helpful and friendly thanks so much

My customer service rep Kevin at the store was awesome he was very helpful, polite, and knowledgeable I enjoyed my experience at Verizon with him

Ty’anna was just fantastic! Knows her products extremely well, makes the process fun, searches our best “deals” available! We enjoyed her working with us!

Robert and Nick are awesome, so knowledgeable, friendly and just great at what they do. They took great care of me and I will continue to go to this location as long as they work there. Everyone else who works there is friendly and attentive as well. Great job!!

Tyanna was great sat there with us until we were completely satisfied even though we ran into multiple issues along the way! Thank you so much very pleased!

Nick was amazing and very helpful. He explained every step of the process and was respectful of my time.

Shanaya was great very helpful if you go ask for her 💙

THE STAFF WAS AMAZING!! MY #1 HANDS DOWN

The service was excellent

Do not go here if you want a deal from Verizon. This is not an actual Verizon store, it is a franchise if thats the correct term.My experience last summer, I should have walked away but I was in a hurry and it was raining so I was just like let me get it BUT, I didnt know it was Victra until I got the final papers and bag they handed me:It started off as walking in and asking some manager that was running around if they were a Verizon store or authorized dealer. He confused me, gave me a quick answer but the sign did not include additional info on it to lead me to believe they were a Verizon store, corp.I wanted the 10 pro, they only had the 10 max pro and there was only one with 256 GBs.. So I checked it out and even asked how long was the wait on order for the other one. Didnt get a straight answer but Im a push over at this time and I wanted to get a phone that day, with out driving to my normal store on Navarre.He didnt give me an exact time fame, just that it would take a while.That should have been a warning sign for me but I was thinking its new and maybe thats why.So he sold me on this expensive version of the phone, that came with no promo but I didnt have knowledge of the promos because I hadnt checked the site (phone was broke) and these franchises sell phones, they dont give you Verizon deals.Then I ask for a screen protector, and he says he only has a liquid screen protector. At this point, I was just annoyed because it was a weird vibe but I wanted to get a phone and stubborn me, I needed it in my brain.So on goes this liquid screen protector I never heard of and, man it was just so suspicious but I was getting this phone. Rain had me in a mood like, theres no going somewhere else, Im almost done.Got a case, he brings me papers which was new to me but I thought, things changed maybe thats why he has paper. Their internet was down so what if this is another way, Idk honestly what didnt stop me.Then he brings the bag out to put my stuff in and it says Victra, and I felt uneasy. I asked how long do I have to return it if I didnt want it and he said some amount of time, I dont remember but there was a fee as well.I couldnt afford to do that return at the time, and I had already started this one up. I just didnt want to redo it.But I was talked into buying a 256 GB iPhone Max Pro, and it hasnt broken yet, which is great.But the first half a year with it, I had issues. Connections to phone calls if they were on speaker to anyone with the same phone would have an echo. I dont know if this was because my phone was tapped maybe or that this phone literally isnt how it should be..And the liquid screen protector, SH*TTTY- I started getting scratches and Im sure now its faded from my screen and I need a new one but these scratches I have are just, theyre all over the screen.Its like its generic, which is weird, I never had that issue with an iPhone. Until I purchased this one from a franchise.My uncle purchased phones from a franchise as well (not this one) and they was not right either. Over charged for basic phones for some odd reason.Im just saying, go to the actual Verizon stores,GET YOUR deals,And avoid any store that is not the actual brand name.If I had went to an actual Verizon store, they would have ordered me the phone I wanted if it was out of stock in store, they would have gave me a time and I would have gotten the promos that iPhones come with through Verizon.Be knowledgeable and dont be afraid to say no, I dont want that.I know theres people like me that do things just to get it done, dont when it comes to stuff like this. You need to know that YOU chose who you buy from, dont let them see vulnerabilities and talk you into buying something you dont want.

Kevin was extremely helpful and knowlegeable. His enthusiasm fir the product, made me feel better about such a big purchase.

I was having a very frustrating day and Robert really turned it around with his help. I appreciated his patience and kindness. We will be back :)

Tyanna was fantastic. I would direct anyone to contact her for anything Verizon.

When going into this store I was greeted by Lauren. She is amazing! When ever I go anywhere I always look for great customer service. I definitely got the best from Lauren and this store! If your looking for the best Verizon store, this is the store for you.

Came in for a new phone. Got in and out quickly. Only disappointment was an upgrade fee I didnt know about for buying a new phone

Nick was very nice when I was o the phone with him. I asked him for a certain item. It wasnt on the floor so he told me to hold on while he went and searched the back rooms. He proceeds to tell me he only had 1 left of the item I wanted and proceeded to tell me that he would hold it for me which he did. Thank you very much Nick

The girl was very helpful, polite, and patient. She was friendly as well making the all of my needs were met. I’ll visit that store again.

Nick was an absolute lifesaver and was very personable and sweet. I was having technical difficulties with my phone and he did several things and got it fixed in no time while making me feel completely at ease.

This store is AMAZING!!! The staff are extremely helpful. The manager (Robert) really goes the extra mile, and so does his staff! If you want the best customer service, with professionalism, this is the store for you.

I recently began researching the information I would need to switch from another major carrier to Verizon. I was finding it difficult to have every question specific to me answered online but I knew I wanted to complete my switch online due to many deals that were online only due to COVID-19. I called this retail location and made an appointment to come in and discuss my personal needs. Shanaya spent well over an hour providing me with multiple options. Any question that she did not immediately know the answer to, she found it for me. There was zero pressure for me to buy a specific phone or plan. She just continued to provide me with solutions based on my needs. I recommend this location for professional service that we were all used to in days of old.

Always helpful and they go out of their way to find you an answer to any question

I worked with Ryan at this store when I switched lines and got a new iPhone. She was amazing and so patient as we sorted through all the promotions. I really appreciate that she helped us find the best deal and didn’t rush us to make a decision. All the computers and servers went down at once right when we were ready to check out, so she was using a tablet and a computer and a paper copy to get us out the door. I would 100% to back to this store just to work with Ryan!!

Antwan and the entire staff was friendly, supportive, and professional. Thank you for a good experience when in need of help to purchase a new phone during CoVid.

Very friendly professional helpful the upgrade has been awesome 😁

The people very nice and smile them want to help me as they can to do thanks tyanna and Raheem you’r makes where day very good

The staff was extremely professional and helpful!! I was pleasantly surprised!!

Obviously they cant carry everything you can find on the website in the store case in point they had no cases for the newest device I got 2 years ago. Didnt wait excessively long, let them know which brands I dont care for & which brand I liked, got me as close as possible within their power to that & got me on my way with my upgrade. Easy.

Ive been coming here for years and I always leave satisfied

Upon walking in, the store employee informed me that masks would be required for me and my 2 children. As, I am not willing to force my children to wear masks, I canceled my order and will find a way to get a new device elsewhere.

Verizon is number 1..... In CustomerService.... And cell serviceI have had them for many years

The staff are great and always happy to help. I have been going to this location for 7 years. Will not go to a different one. Would recommend to everyone.

Was very efficient in meeting my needs and request

Had a great experience! Everyone I worked with was super nice and super kind! The employee I worked with was VERY informative and extremely personable! He made for a very easy phone buying experience!

We went in with a price that we were offered last week. Unfortunately that price wasn’t an option this week which left us frustrated. Nick went over and beyond to help us and actually our ending out of pocket price turned out to be lower than what was quoted to us before. Great job Nick! We’re excited to be apart of the Verizon family!

Antwan was the best sales person Ive EVER had at ANY Verizon store!! He made my wait fun (hes a comedian!) I hope he stays there forever!! Give that man a raise!!🙌

This is my cell phone number carrier and I really appreciate the services they are rendering.. some stores are better equipped to handle larger transaction... but on the whole...all the stores are doing well.

THEY TOLD ME MY PHONE # WOULD BE KEPT FOR 4 MONTHS! THEY GAVE IT AWAY IN A MATTER OF WEEKS! I CANT GET INTO MY E MAIL I HAVE LOST EVERYTHING❗❗❗

Ryann was very knowledgeable and great at explaining my options for my business! I would definitely recommend talking to her.

Ryann was awesome. I was in and out in 20 minutes or less with a new phone! Thanks! Highly recommend!

Ryann was so very helpful and patient with me and my needs. She came highly recommended by my husband, who had issues with his phone a few weeks ago.

She was very kind, patient and knowledgeable.

The representative (Nick) went out of his way to help me get a cyber Monday price in store. He also helped me get accessories at a bargain, and, helped me renew my discount. Not to mention that almost all of the reps there usually recognize me by face and give me a warm welcome whenever I come in. Highly recommended!

Shanaya was great to work with and the store was clean with all the staff being very friendly. Will continue to visit this location due to the great service provided!

Nick was a great help. Showed me everything what i needed to know and great personality. I deal with himnbecause of my trust value innhim. He wont try to sell me anything that I dont want or need. Cudos to this salesperson...hes really good.

Nick is an awesome associate. Really knowledgeable, and courteous. Go see him hell get you together

Antwan was awesome. He was very knowledgeable about the product. I was in and out with no problem.

I walked in to the store and was immediately greeted and helped!! I got quick freindly service. I was satisfied with my purchases and I will be recommending this store to everyone!

I love Verizon! I’ve been a customer forever! Store staff are great and helpful and online support rocks!

We had a great experience . Robert and Tanya were very helpful. They fixed a situation from a prior Verizon purchase. If you need to get full service, this is the location. They even found a way to save on our bill.

Was in and out in no time. Answered all my questions and made it a pleasant experience.

WOW! I just called this location, EXTREMELY rude!!!! The person answered the phone with Hello, we dont open until 10:00, my reply was I just have a quick question the reply I got was Ill answer it at 10:00. If you dont open until 10:00, dont answer the phone and if you answer the phone, you should answer a question.

Fantastic experience. Fast and professional. Lauren was 5 star!

Very helpful and professional 👌🏻

Hopefully you can track the girls that helped me she was awsome!!!!! Was on the phone between both of them for over an hour and a half between waiting times but I couldnt have been more happy with their patience and professional help thank you!!!!

I was greeted as soon as I arrived Told him exactly what I wanted and he delivered. great experience

Antwan is very polite and was very thorough with setting up our new phones. I would definitely recommend this location to others.

They were very helpful and kind I would recommend this place to any of my friends

Idk the last time I had fun buying a cell phone! Strongly recommend Robert and his staff at the store at Airport and Reynolds.

Awesome. very helpful

Good service but after 15 years of being a customer you would think something extra would be included... NOPE... NOTHING...NADA

Very knowledgable and helpful was in and out quick. I love this store. Ive bought 2 phones 2 tablets and 1 watch here.

They were wonderful. Helped me out and was able to get everything done

They were amazing the guys went above and beyond!! Took their time and made the process surprisingly simple. Thanx again! Amazing

Let me start with this is no longer a Verizon store, but an authorized retailer. While my service at this specific store has been time consuming but helpful, I feel the store itself has been deceiving. This location used to be company owned. Unfortunately trying to solve issues with my service has taken hours because I can no longer simply to go a store and speak to someone of Verizon directly.

Best service hands down 😁😁😁

The guy at Verizon nick was his name.so knowledgeable and friendly..great service

Salesperson Nick did an excellent job!! He was informative and helpful during our transaction!

Go 2 Maumee Verizon down the street. Blatant lies going on over there about pricing when you have insurance and your phone is stolen.

Manager Robert was extremely helpful and worked with me trying to find all the deals and savings available when I purchased a new phone. Personable and accommodating throughout the entire time I was in the store.

I have become disappointed with Verizon. I dont believe they care about individual customers. They are no longer worried if you are getting the service that works for you but that you have the plan that justifies overcharging you the most. Loyalty counts for nothing!

Ryann was super nice & helped me over a few day period.

Salesman were excellent.

Our sales rep Sheneya was just wonderful and very patient.

Terrell was so much help!! Made our day way easier.

Excellent customer service. The staff here were helpful and knowledgeable. A refreshing experience compared to being ignored at the store on Navarre.

I had a broken phone case that was under warranty the staff printed my receipt and got the info I need for the replacement

Ryan was very informative about accessories, upgrades and ways to save me money. No pressure, just service with a smile.

My son and I walked in at 745 and wanted phones they stayed after hours to help us out. Thanks for all your help my son is happy with his new IPhone 11

Had a very good experience at Verizon they treated me with respect and helped me with what I needed. Everyone was ready to help when I walked in.

Antawn was the best! He was not pushy, he was very patient.