Nice shorter woman helped me figure out my issue to the best of her ability. Great communicator, and even denied a tip. Great service like that useualy does not come free. She finished her work promptly and went to help the next customer.

This particular location has the best customer service I’ve experienced anywhere in a very long time. They are very courteous, knowledgeable and helpful!

Both Robert’s that work at this location have been extremely helpful and patient with me. Excellent customer service and helped me a bunch while moving from T-Mobile to Verizon.

Since covid, its almost frustrating how poor the service is. They would probably be better off shutting the stores down and just going completely online. While wearing a mask, I was told they had to escort someone around with me and I wasnt allowed to touch a phone. Seriously? You expect me to drop a grand on something I cant even pick up?

The staff is rude!! I understand that even though our state has lifted the mask mandate that some Companies still require it. I could tell when I drove up they require it. I walked up with a mask on, to the door. This place is so weird, you cannot walk in. They make you stand outside in the humidity while they “check” to see if someone is available even though there was only one other customer in the store. I asked how long it would be when she told me she had to check if someone was available since it was very humid that day. The girl was a very nasty person. I wish I would have got her name. I pulled my mask down while I was outside since the humidity makes it hard to breath in it. She came outside when someone was available. I pulled my mask up but had not yet got it above my nose when in the nastiest voice possible, she said I could only come in if I pulled my mask above my nose. I’m not two and I really don’t appreciate being treated that way. Then when I got in, the guy I talked to had a mask that kept falling below his nose. These people feel they can treat others very poorly and are clearly hypocritical at that. They are over priced and couldn’t care less about long term customers. Verizon is dead to me. My contract is up in July and after 24 years I will be switching. I guarantee you it will not be to a Company that treats customers this way.

Outstanding manager - thank you, Lee! Excellent customer service!

The entire process, greeting, assistance scheduling, phone and accessories selection with fantastic customer service from Eli our Verizon team member was extraordinary !!!!!!!!!

Good place and did not wait too long to get into the store..

Employees are friendly enough. We bought a phone and were sold a case that didnt fit and a charger that was incompatible. Also the phone was in airplane mode and would not activate. Now we come back at 6:35 when the Verizon app and Google say its open but its shuttered up. Guess well be coming back a 4th time.

It was time consuming but worth it

Robert did very well and answered all my questions. Would recomend this location.

Horrible service.I call customer service to make an appointment for March 3th at 1:30 pm.And I showed up 10 minutes earlier.And they made me wait 45 minutes.So whats the point to make an appointment if they are not going to respect that?If I could put less than one start...I would do it

Had to wait little bit but once he got to me was able to fix phone and I was very satisfied.

They gave me the info I needed to replace my phone through insurance, but proceeded to sell me a battery case they told me was Qi enabled, they were wrong or lied. Either way I see it as bad practice. I spent way to much on a case that doesn’t have the feature I bought it for.

Efficient on appt

They make you wait outside. Not good

Verizon employs some really high quality people at this location. Very helpful. Not pushy. Knowledgeable. No hoodlums as my mom would say. These guy are professionals. Plus Verizon’s service is second to none. I believe they are the absolute best wireless carrier. They are not the cheapest but in my opinion you get what you pay for. I tried to move to sprint years ago. It only took me 5 days to decide I didn’t want to stay with sprint. I switched back in a hurry. I will never make that mistake again.

Amazing service. We were helped by Robert D and he did an excellent job. We were helped by Robert the last time we came, and when we walked in this time he immediately greeted us at the door and remembered us. He was very clear on the prices and changes that were going to be made to our account. He was also very patient with our questions and concerns. Very welcoming environment, and actually had a fun time.

Empty my bank account

Went into the store to discuss changing our phone plan. The Verizon employee met us at the door. He then wanted to stand at the store entrance to discuss my questions. When we asked if we could sit down and go over options he was offended and said no one usually wants to sit down. He kept rubbing his eyes as if he were trying to wake up or was high on something. We were there to discuss the over 55 plan being advertised, he knew nothing about it and literally just started reading the same material that I had already read online. He completely ignored us, his customers, while he read. When I questioned him about my options he was not helpful or knowledgeable. He was bordering on rude. Then he said that he wasnt able to assist with changing our phone plan because he didnt see a special invitation on our account for the 55 year old plan that is being advertised on the radio etc at this time and that we would need to call Verizon to discuss our options. We are literally standing in the Verizon store and being told by a Verizon employee to call Verizon for help. Apparently this store is not concerned with training its employees or customer satisfaction. I wonder if I would have been there to purchase two more thousand dollar phones if perhaps he would have known how to complete that sale.

Quick service. Knowledgable people

I was there needing help with my account. Kenneth took his time and made certain all of my concerns were taken care of. I appreciate his professionalism and patience.

I went into this store to simply purchase a screen protector and had to be put into their electronic queue twice. The general manager checked us in, watched us stand around, then came back and to ask if we’d been helped, re-entered our name in line then walked around the store. We left after 15 minutes of not being helped to simply buy a screen protector.

I recently paid a visit to this location. I have been with Verizon for 12 yrs and that may change now. I needed to upgrade my phone because it keeps powering down when the battery drops below 50 %. First of all I was checked in and told it would not be long. I shop around that store 5 or 6 times looking @ phones. It was not until I starting to walk out that I was ask if I was being helped by two sales men who were at the front talking about dinner and neither had been helping anyone for some time.I spent the next half hour talking with a salesperson who basically tried everything to get me not to buy a phone. I was told I should wait till after the weekend and think about what kind of phone I wanted. When I asked about a certain phone I was told I Phone had never made that phone.I was not surprised when I went on line only to find on the Verizon web site that exact phone. In the 12 years on this account I have never beendiscouraged by a salesperson when needing to buy a phone until now.I did leave without a new phone and I am not sure I will return. I have 3 phones and 2 tablets on this account and the sales person even mention that I was not tied to Verizon except on one tablet. When I said then maybe this would be the time to change to AT& T he said that was an option. When I asked about promotions or discounts I was told that Verizon is not offering anything at this time. You tell me is this the kind of service you would expect? They must be paid by the hour and make no commissions because this salesperson was not interested in selling anything that day.

Not very happy with the service

I just got home from this Verizon store and let me tell you, they were awesome!! Ricky was so helpful, patient and super nice. I thought I had insurance on my phone (which was broken, the reason for my visit), turns out I did not so he was super helpful on helping me out with my options! He made it very easy and painless to switch over to a new, upgraded phone. So thank you Ricky and Paul on helping me out and making it hassle free! I really appreciate you guys :)

Takes way too long to grab a quick accessory. They act funny when you just purchase a decent $200 phone and pay cash or credit card etc. And if you break a phone like I do I go in purchase and then have to dial 611 to have upgrade fee removed when Im buying a dang phone. No upgrade ? They must make commission!!

I absolutely love this store! Top 3 location for certain. The quickness,knowledge and respect is on point. We have a business account and we are very happy to have left at&t as our old provider and now are happy Verizon customers! Evette the manager and Cliff our rep are amazing individuals. Thank you guys.

I went in today to upgrade to the new Note 7 from an iPhone and received exceptional service! I barely had to wait a minute or two to be helped, and I was greeted and checked in as soon as I walked through the door. Everyone I spoke with was super friendly and nice! Robert was my experience specialist (i think that was what his name tag said) and he was great! The process took a little longer than i expected (i was in a rush to get back to work) but I could tell that Robert was doing everything he could to get me out of the door as fast as he could, which I really really appreciated. He was really knowledgeable and didnt mind taking the time to explain things to me and to answer the many questions I had. Another employee even offered to show me some cases for my new phone while he was in the back getting me my phone, which I thought was awesome since they wouldnt get credit for the sale. i was impressed with the team work at this store. Sometimes it feels like every man for themselves when I walk into a Verizon and customer service pays the price for that, but today it really felt like the people who worked there were a team and everyone was in good spirits! Thank you so much for your help today everyone!

Excellent service and great team members to help choose the best plan for your needs.

Got me the phone I wanted and was able to get my plan restructured where I was actually able to get more data and save money. The only complaint I have is that the sells representative kept trying to up sell me on a warranty as well as on buying a screen protector and case from him which I continually told him I can get the exact same thing for a much cheaper cost elsewhere. Other than that it was an overall great experience getting both my phone and my wife’s phone upgraded.

Truly friendly associates...in and out rather fast!! They know their business..no doubts! Keep up the good work

Too, way way way too expensive! Also, the sales guy, after hearing that we were just pricing & looking at options w/VZW for a potential upcoming switch carriers, he was standoffish & our questions, he answered for the most part but seemed like ugh, we were a bother!

Waited an hour just to finally be texted and told to continue waiting outside in 100 degree weather. The last time (before covid) I made the mistake of visiting this store, they had exactly two phones in their boxes to choose from. Couldnt even take them out and look at them. It was Lady, you can buy this box or this box.

I visited two stores and each offered great service and a very knowledgable staff who were willing to answer all of my questions without rushing me. They were able to walk me through designing a plan with multiple lines, multiple bring your own devices, and data requirements. The store was immaculate.

New design is absolutely uncomfortable. The new waiting and check in system is completely horrible. Half HR wait just to get a new charger. Its a Friday even with 6 people in the store theres no help.

Verizon customer service is always exceptional. At this visit the manager recognized that I just needed to buy a car charger and leave and didnt need additional assistance. So he didnt make me wait just rang me up and got me on my way.

I visited the Tomball Verizon store to add a line to my account. When I entered the store, the store associate that was present on the floor, looked at me and turned back around to his customer. He did not even acknowledge that I entered the store for some assistance. Then, I noticed 2 store associates standing behind their back entrance having a conversation and did not acknowledge me either. I waited for about 5 mins and then one of associates came out to check me in😒 I will NEVER visit the Tomball Verizon store again.

Love Verizons service and dependability. Would have given 5 stars but every time I visit this location I have to wait a while for help.

Amelia was awesome! Lost my IPhone at the bottom of Lake Houston and she helped me get a new IPhone on insurance quickly! Thank you it was very much appreciated!

The lady that is the manager was very nice and polite in the Tomball Store

So I have seen some bad reviews but I think it is a person by person experience. Having said that, when I went in recently it wasnt busy and I was seen right away. Paul was awesome! He helped me out with a phone replacement and I even got a Google Home mini here too.

Some Sales associates will tell you whatever they need to to get your money and they do not care one whit. Rocky muted me while on the phone rather than try to listen to my concerns. Good thing Verizon rep was on a 3 way call and heard it all!!

Always ready to help out. Knowledgeable and wonderful staff.

I was just looking where this location was at and did not go to it.

Came here to replace our old phones and Robert made it an awesome experience. Normally I fell rushed and pushed around by the staff at Verizon stores, but this guy showed me exactly why Im still a loyal Verizon customer.

Paid my bill at the kiosk quicker than the app knew I was there (in, paid, out before the app registered my presence there).

I am a longti.e sprint custo.er, but now have to change due to poor or no service in my new home. I went into the Tomball version store and was NEVER acknowledged buy the staff. To ne fair, the store was busy, but there were some customers being helped by more than one rep. A simple well be with you as soon as we can or take a number would have been acceptable, but I walked around, checked out all the phones and tried to look like the easy target I was, but NOTHING!

I just wanted to leave a review for Matthew Troutwone. My husband and I have worked with him many times over the last few years. Its always a good experience. He constantly exceeds our expectations. As long as he is at this location we will continue to seek him out. Thanks Matt for going above and beyond. Go Colts.

Received very good customer service here today.

Always a delightful experience. Very helpful staff

The guy at the store said because he didnt use my phone he cant answer any questions about it and told me I should go home and call technical support, just had a couple of simple questions about the update that just came out. Acted like he just didnt want to help me!

The young lady who assisted me with the purchase of my new cell phone was the least helpful Verizon employee Ive ever encountered. Im a senior citizen, and technologically challenged, and when I told her this fact, and asked if she could help me ensure that all of my contacts, apps, etc. would be transferred successfully from my previous Samsung phone into the new Samsung, she said, Here, heres a couple sheets of paper with the instructions, you can do it when you get home. If you have any problems or questions, the Help Line number is on the sheet. Thank you for using Verizon. Every other phone Ive purchased, Ive had assistance. Had there been a lot of customers waiting I would have understood, but there werent.

I truly would not have even given them this star if it would let me write the review without it! My husband and I have been customers for almost 10 years. Went in today to inquire on the reasoning our bill is continually increasing. We were met by one of most rudest, unhelpful males on the planet. He told my husband and I he couldnt do anything about charges on our account that were done, which we did not order. Was not willing to even call customer service while we were in the store, we were told nah he couldnt do nothing his exact words. Call 611 that was his answer!!!! Why??? Im guessing bc he wasnt making commission off of a sale we were a waste of his precious time! Well guess what Ill take my $350 a month to another carrier that will appreciate possibly our business!

Worst Verizon on the planet. Ive been to this one multiple times cause of convenience, but its been anything but convenient. Not one employee acknowledge me or my wife when we walked in, roamed and browsed the displays for 10 minutes and still received no service or a Ill be with you in a moment. Each time this has happened to us or myself. Employees are usually rude, and very unhelpful. Im never going back to this location again, I recommend the Verizon off us290.

My charger quit working. Since it was only a few mouths old, I got a free replacement. It was warranteed for a year. Boy did I leave happy!

Was willing to help me with my issue, even though it couldnt be done at this time.

When I upgraded my phone, and they told me I would receive a credit of $435.First they misplaced it for a month before shipping it out, it wasnt until I got a late fee and called them did they even know it was misplaced... then they didnt see a crack on the back. so when it went to the warehouse they WERENT GOING TO GIVE ME ANY OF THE $435 CREDIT. I fought with corporate until I got some credit back..The manager said there was nothing she could do about it.Bottom line, they did not thoroughly inspect my phone, or they cracked it themselves. Either way, I still had to pay for their mistake.

Straight up terrible experience. Everything is overpriced and it took them one hour to put on the screen protector on my phone. I could have done it myself because when they were done, there were a bunch of finger prints and dirt particles under the screen as if it had been dropped.. There were a whole lot of air bubbles and I found a tiny rock particle that cracked the screen but I didnt notice until I got to class. I prefer to order stuff from eBay because this is ridiculous. I have to say, the glass screen protector that I bought there for more than $10 and the charger that cost more than $20....screen protector $4 on eBay and the charger $5 and both items have lasted longer than the ones I bought at that Verizon store.

Helpfull, friendly, had everything I needed

Horrible service, long wait, rude staff.

They changed a feature on my phone plan without my consent after I left the store. I was in the store to ask some questions about trading in my phone for a new iPhone XS. The customer service rep was not helpful, so I felt put off on doing the trade in and said I would wait a week or two. after I left I saw a receipt in my email for an upgrade to the insurance on my phone for my iPhone 7 Plus. Why would I upgrade the insurance on my phone if I was just in the store asking to trade it in? Maybe they have a quota they have to meet for upgrades so he is just sneaking it on to customers’ bills? Shady. If you go in this store make sure you check your account afterward. The store did apologize but didn’t seem that concerned. And honestly I could have easily been talked into doing the trade in that day, I was really excited to get a new phone. But the salesman just didn’t seem that interested. I hope they work on commission because I went to the woodlands store a few days later and they were amazing and I got my new phone!

I have had a Android for two years with this company, I am disappointed with. My phone would over heat, so i requested a replacement. It did it again, so i called to get a different phone but they wanted me to pay 800 dollars for the new replacement when the skin on my fingers was peeling off because of how hot it got. Donr ever come here for phone service

Yup, it’s a verizon... but actually not full of idiots. great help and service.

They were quick to serve and fix any issue with your device.

I’m a Verizon customer and went there to get a screen protector put on. The guy had an attitude because I didn’t buy it there and put it on crooked covering my camera and speaker. Incompetent and rude.

A big store. Good location. But very bias judgemental on outlook of customer. I walked in. It was busy. I stand at front entrance for few second. Jennifer walked up front when the other lady walked in few steps in front of me. And turned back asking was I waiting? I told yes. And Jenefer walked up front to here with smiling faces and asked what can I help you? I stand there waiting a second while Michael comes to me. I told him I walked in first and he told I put you in now. I told I thought might be my color Jennifer puts me away.When we both Sat and waited, for sure the lady in front of me walked to the counter first. After she left was my turn. I did complaint but nothing was working. Obviously, Michael cannot solve my problem. He told that is the connection of the caller not my phone problem and asked the caller what plan the caller had. I wondered why the caller needed to let me know? It is just a messy visit. I bet it is because of my color, outlook, and outfit as well. I took a picture of Jennifers business card. If you visit here you better get your outlook better. If you are non English speaker like me. Watch out. Thank you for a good visit here. So shocking. New Mexico Verizon was better services than Tomball.

Oh hell its great, really really like it they treat me really really good

These guys are the best when it comes to helping me with my phone.

Helpful

Knowledgeable, friendly, and helpful. They may not know everything but Ive yet to ask a question they couldnt answer.

Usually hate going to the verizon store but this location has always had me in and out fast. They have never tried to oversell me stuff or be annoying if your looking for a straight forward experience this location can help you out.

Horrible customer service! I waited over 30 minutes before being approached by a Verizon rep to be signed in. By the time she approached me she had already signed in several customers who had just walked in the store and informed me that I would have to wait to be seen because the order goes according to sign in times. I have been with Verizon for years and this incident ended it for sure!

They are always polite and always helpful. Robert was all of that. Thank you Robert.

Some of the staff here are helpful and some, well need to find a job they like

Terrible. Unfriendly person not helpful. Decided to ask for person that I liked from before. He was at lunch. Over an hour later he still hasnt returned.

Love the people, and got great service!!

Ive never had any problems until today. Other reviews are correct...terrible service. The sales woman was very unhappy to be waiting on us. Unpleasant shopping experience.

Great service and they help you in the order you arrive.

They don’t even deserve this star. This is the worst Verzion store I have ever been in! The manger was extremely rude and condescending. She actually had the audacity to laugh in my face. This store does not want to help with any problems the customer has. They just want to up sell you a phone! I’m considering switching carriers( I have been a customer for 7yrs) because of the treatment I received at this store. If the Tomball store is the face of Verizon then they can keep there service. I have talked with other professsionals and they also felt like this store was trying to run a scam on its customers.

Brian, was great, knowledgeable and patient. I love Verizon

They take care of you Professional Service

Worst customer service possible. Had to tell employee 3 times what I wanted to do. Upon purchasing the replacement he still had not replaced the device on my plan.

Been here 3 times. Hoping it would get better but it just gets worse and worse. I find out they end up not being able to help me so I go to the Willowbrook location and everything gets done for me.

Pretty bad customer service, been to this location about 5 times, its very close to my home. Sad part is each time, I leave I have to go to the willowbrook store to resolve. Most recent was a upgrade with trade in for an iphone. They literally sent us down the road over a $15 difference in trade in, funny stuff. We went to the willowbrook store and manager there was able to resolve our issue with a couple of accessories. Very poor customer service again for that visit. Now here this, I am actually going back again today, like I said very close to home. Will update on how they handle this one. Its a txt msg setting on my phone, I need it to txt me when I get a email from certain domains. all my co workers phones work fine, mine does not, so we shall see how they handle this.

Fast and great service. Found everything I needed.

Best customer service, quick service available.

Very helpful.

Robert was very helpful!

Always friendly and waiting to help you

They take to long

Really helpful and courteous staff.

Love the customer service I received

HORRIBLE customer service! Waited an hour to upgrade for them to tell us they will not help set up new phone we were going to buy. 2 employees standing around just looking at customers and their phone. Even though we were officially signed in they helped walk ins before us.

Yet another so & so cell store. I don’t think I need to say more

Horrible customer service.

Too expensive but always helpful

EMPLOYEE NO HELP AT ALL. DIDNT ANSWER MY QUESTIONS.

Horrible Customer ServiceSeriously thinking about switching companiesSat for over 30 minutes and received no help, I believe there were 4 employees and 1 Customer

Good selection