Came in with a phone that needed upgrading and also a phone that was damaged. Service was ON POINT! Very knowledgeable! Very well mannered staff! Super friendly! If youre in the neighborhood and looking for a Sprint store, I would suggest going to this one! Everyone exceeded our expectations! Definitely will be coming back in the future!

Unfortunately, I missed my buddys son, Justin Alvarez, this evening, but I did get to meet Caleb, the assistant manager. What a fantastic young man. Very impressed. Came to upgrade my sons phone and Caleb combed through our account to see how we could save us some money and also showed all three of us some neat features on our phones that we didnt know about. Im telling you, every time I come up there, Im more impressed. A bunch of solid young men. Thank you again Caleb. I really appreciate you sir....

Excellent service, Matthew and the other guy at the store were very attentive and knowledgeable, Great Experience and they were very very helpful and nice!

What an awesome 👏🏾 welcome to Tomball. We are new from Katy and already having slight discord from prior Sales and Serviceman. Until today when I had exemplary customer service was displayed when a Sprint Angel came. Man. I can just tell you that he went above and beyond. Being new to the area you try to locate your current providers locally. Daniel has an amazing personality!

I have NEVER received such good customer service. As a nurse I work 12 hr shifts and had to rush to the store and pray I could get a new phone before the store closed. Even though there were customers ahead of me and it was close to closing they said they didnt close until every customer was helped. Not only did they help me but they talked to me about my needs and helped me get a device perfect for me, a phone I didnt even know about. THEN they told me about the deals they had WHICH was exactly what me and my husband needed. They even called and spoke to my husband on the phone to explain it all to him and WAITED for him to get to the store even though they were technically suppose to going home by then. They did not complain once were kind patient and I left with all my questions answered. They seriously made us feel important and cared about. Will never go anywhere else now.

The store manager Anthony and Cameron are amazing very good service and did everything to take good care of me I definitely recommend going here to get your sprint service started

After being with AT&T since the 80s, I have made the move to Sprint. The main reason for this move was a total lack of customer service / concern on the part of the AT&T provider. I went to the Tomball SPRINT store, where Manager DANIEL and his wonderful employee JUSTIN spent time explaining their services and products, and went to great measures to provide me with the best service plan that would work for me. I cannot say enough about the wonderful treatment and interaction I received at this store!!! Looking for a great experience with great people?!? Go to the TOMBALL SPRINT STORE!!!Thank You Daniel and Justin!!!

I would like to thank Gabriel for his attention to detail in regards to getting my phone upgraded! Lord behold I did NOT have my icloud backup turned on for a long time (unaware), so he patiently helped me get it backed up (took some time!) Such a pleasure to work with! I even decided to bring in my 14 year old daughter a few days later, so I could upgrade her phone too! Ask for Gabriel if you ever go to this store location!

Been here once, and the service here is great. Everyone was patient, kind when I needed assistance, and answer every question I had. Definitely my Sprint store. 👌

Gave us amazing discounts. And gave us great information. I will definitely come to him if i need help in sprint. If ever need help i highly recommend coming to Wa-G

Had a great experience in the store with my rep Donna who was able to help me answer all the questions I had. Go see her for the best transition. 😄

The employees working here are very helpful and will do all they can to give you solutions when you have a problem!! The store is organized and management runs a tight with a reliable crew.

Great all around experience. Wa-G was really helpful and walked me through every step of opening a new account. look for him if you have any questions or ready to start with Sprint.

Awesome crew!!! These guys are working above and beyond to have a truly satisfied customer. I am one happy customer forever after tonight!!!! Recommend this location as they are helpful, knowledgable, patient, and truly a class their own.

Great service and care for our purchase with excellent product knowledge

Have been with sprint 15 years. Had many issues when i went in tonight to upgrade my sons phone. Kambria helped us for over 2hours to make sure everything got taken care of to my satisfaction. A++ representative. Calvin (i think is name) helped make sure our time there wasnt boring lol

This place rocks! Eddie was awesome! He really helped my husband and I out a lot! Thanks for all your help Eddie we will be back!

Taylor was amazing, she took great care of me. I was scared to leave Verizon at first but Im so glad I did. I would recommend this Sprint store to anyone.Goodbye Verizon and Hello Sprint.Thank you Taylor for doing such a good job.

Gabriel and Austin are the best!! Very informative and helpful! Gabriel looked through my plan to see what I could do to my plan to save me some money while I upgraded to the iPhone 7! Love this store!

We went online to switch from ATT to Sprint. To help get phones and iPad set up, we went into the store. Chloe was awesome. She was patient, explained everything to us regarding the online contract we did, and helped us get our phones and iPad set up. She and the others were awesome. NOTE: learned you get better deals by going into store than if do it online. So, if making the switch, go to the store first to see what the offers are.

Ok so i broke my phone and came to see about getting a new one and i had a great experience!!! Kambria was so awsome!!! She went out of her way to make sure i was happy!!!

The whole team is awesome! would definitely recommend it to anyone thats looking for amazing service, friendly staff, and great entertainment while youre being serviced

Its been an entire month that I have been trying to resolve defective handset issues with Sprint. I have driven over 120 miles and spent days on hold being transferred from one area to the next and still have not had my problem resolved! I was told I was going to receive a call back after the case was escalated and nobody ever called me back! When I call in the idiot who answered dont know anything and always ask me questions about my issue and I am sick and tired of telling the same damn story! Screw Sprint! You will get better phone service from cricket or boost at a fraction of the cost!

Customer service is good. They will try everything to make you happy.

Exceptional customer service! Saving so much money over Verizon! Ask for Malissa.

Melissa, Daniel, Justin and Chris were AMAZING and so helpful. HIGHLY RECOMMEND this store

Wa-G was a great help when I lost my phone. Abel to get me back on track. Thanks for a awesome job!!!!

Donna made me a believer and made me make the switch! Good buy AT&T, hello my new favorite phone and service provider

The problem was solved. People were as sharp and friendly as usual. Good store, good crew.

Gabriel is the best sales person ever! Store was clean, they answered all my questions. Over all great experience. Bye bye TMobile

By far the best customer service experience I have ever receive, Donna was really amazing & very knowledgeable on everything! She deserves a raise. Thanks.!

Wonderful such great help with everything today. Will definitely be coming back.

The service was fabulous. Austin was very helpful getting my phone running. I recommend this store

Wa-G exceed the definition of customer service. He is diligent, focused with a strong sense of pleasing the customer inspite of a work time commitment of over 3hours to resolve my phone issues! He is the best Sprint Retail Consultant! Thank you does not expression my appreciation for his thougtfulnness/kindness.

Michael assistant store manager is very helpful, knowledgeable, makes my visit to the store little bit better.

Customer service was excellent. Very helpful from all peooe there.

These guys will do anything within their power to keep a customer happy.

Come see Justin!! Way better customer service than walmart!

Great customer service! Will definitely be back!

Great staff that know what theyre doing.

My experience at Sprint was awesome!!! Gabriel and Chad were very helpful and ensured we got the best deal for the best, affordable price!

Worked hard to answer questions & very polite.

Tomball Sprint’s Matthew Podsednik takes advantage of senior citizens...My wife and I are both senior citizens, and I am also a disabled veteran. As we were preparing to leave town to honor the fallen on Memorial day, my wifes iPhone crashed when Sprint sent an unlock code to it. We took it to the Tomball Sprint store to get a phone for her to use while we send her phone in for a repair.We asked the sales clerk Matthew Podsednik for a phone to use in the interim, as we were both leaving town within the hour, and she needed to be reachable for work. We also pointed out that all her data was on the cloud. We also asked him about the return policy. He assured us that we would have 14 days to return the phone without cost.He also said that if we intended to return it, that he would rather we buy it from one of the other Sprint stores in the area, and offered to give me a couple addresses.I insisted that I live less than a mile away, and this has been my store for 4 years now, and that I wanted the phone. He relented, took our $30 activation fee and as we were leaving, I asked him how we get my wifes data from the cloud. THEN, he tells us that we could not. that she would need to buy an iPhone to get her contacts and have access to her cloud based email...We were in a hurry, so we left, confident that wed be able to return it, as he said... without cost.Upon returning to the store, just 60 hours later, Matthew Podsednik stated that he was not going to accept the phone. I reminded him that he himself told us that WE COULD return it within 14 days with a complete refund. I also pointed out that it is in the contract. He was contractually obligated to accept the and provide the refund.Matthew then said that there would be a restocking fee, something that he neglected to tell us upfront. I pointed out that he sold us the phone KNOWING that it was an iPhone that died, and KNOWING that she would have no access to the data, and KNOWING that these were all reasons that we needed the phone.Rather than accepting the responsibility for selling us a phone that will not solve the problem at hand, he actually had the temerity to blame us for not knowing that only iphones can access iphone clouds and that Samsungs have to access Samsung clouds... how are we supposed to know this?THEN, Matthew tells us that the $30 activation fee would not be refunded... While my wife debated with him at length, he smirked, mumbled under his breath and appeared to be mocking her asian accent.I reluctrantly paid the $35 restocking fee, and assured him that it he did not waive the restocking fee to mitigate my losses due to his misconduct, I would write bad reviews, and blast him and the store on Facebook. Matthew said that he did not care.Sprint has always done right by my us, and thats why we have been with them nearly 10 years now. When I got home I called their support number and was told that they will gladly refund the activation, that they always do if a device is deactivated within 3 days, which we did.I strongly recommend Sprint. Their service is excellent, their technical support is the best n the industry and corporate customer service rocks. Senior citizens today have come to expect to be taken advantage of by used car salesmen and contractors, but this is the first time that I have seen such behavior & attitude from ANY Sprint employee.The Sprint store in Tomball Texas is a franchise store, and seems to care less about the customers than Sprint Corporate does.Worth noting: Several times on both days, Matthew Podsednik went into the back to talk to my manager yet knowing that there was a conflict at the counter, the manager (Austin Walker) never came out to handle the issue, so either the manager is indifferent to the Sprint customers as well, or Matthew was acting like it was a manager that was making the calls...Sprint Corporate stores are the way to go.. and if you WORK at a nearby sprint store, just know that Matthew Podsednik is referring potential returns to you.

Always so helpful and knowledgeable. Do a fantastic job.

Service is very good at this store and the sales person did everything necessary to get the phone to work. Shop at this location all the time.

They were very helpful.

I went in there to ask about getting my phone fixed and the guy just said go claim online and thats that. I had to go to 2 other stores to get what I needed done. One to get the info I needed and the second one to get my phone fixed.

Loved the service! Austin was AWESOME!

Half of the employees there are incompetent. Always takes forever because no one knows how to do anything including being able to answer basic questions. Of course the cell and data service sucks to begin with. Never again

Good customer service.. Clean store

Best customer experience at a Sprint

Kaleb was great!

Had a great experience today. Goodbye AT&T!!!

Very nice service, cooperative people

Make sure you know what you want before you go in here as the people do not have a clue what they are doing

Never again will i return here. Piss poor customer service!

Donna was fantastic! She is the definition of customer service!

Sprint sux

Good customer service

Lit 🔥

Disappointed

Taylor and trey were very helpful!!!!!!!!!!!