Made a appointment to get about 700.00 worth of work done and they had no record of my appt. They could not even find the quote they did the week before. I guess business is good and they dont need mine.On 7/21 I received a call from David and he expressed concern and offered a discount. The call showed me they do care and I am hiving them more stars.
My visit was a pleasant experience from beginning to end . The service and commitment to my concerns was genuine. A great job was done in a timely manner and their patience with my schedule was greatly appreciated. I strongly recommend them to be your first choice when it comes to your automotive needs.
Reasonable price, quick service and quality work.
I called on Monday afternoon saying that I had a check engine light on. They said to bring my car in the next day. I dropped it off in the morning (8 am). They called to let us know the problem (packrats! UGH!) and give me an estimate. The estimate was $300-$500 and the final charges were less than that. I had my car back by 2 pm. It was a very professional job, very well done. I am definitely using them again.
These guys are great. Took my vehicle to another place and got an ASTROnomical quote. Brought it to these guys for a second opinion and it turns out that the issue was something else all together. Saved me 3k right out of the gate. Been using them exclusively ever since. Great work!
Sad news after taking my vehicles there for years is the most recent occurrence. I took my 2006 FX4 F150 in for major coolant leak. Over the phone was told it was the radiator that need replacing. I had established trust in them so agreed for them to replace it at over $700. I picked it up same day, brought it home and it sat for about a week since I work from home in this pandemic. During my weekly errand, noticed same leak. Took it back, this time told its the intake manifold needing replacing, quoted over $1,500. Not able to yet afford it, brought it home, but then decided to rent a coolant pressure tester from Autozone. Discovered it wasnt the intake manifold, it was the coolant crossover gasket. I cant attach video to this review, but trust me when I say it was spraying badly from the gasket under pressure. Either the mechanic didnt diagnose at all, or attempted to rip me off. I bought the coolant crossover gasket for under $20 and installed it myself in an hour! The saddest truth, is I find it hard to believe the radiator and crossover gasket both went at the same time, and believe I initially was misdiagnosed and ripped off already for $700. like the saying goes, rip me off once, shame on you, rip me off twice, shame on me. I am pleased to not have been ripped off again for the total dollar values mentioned.
This is a quality shop. A little on the pricey side, but you get what you pay for. My experience with the ladies and gentlemen of this was cordial and gave me an immediate sense of trust. I would definitely go here again. They arent there to throw parts at things and rack up the bill. They are there to help. Thanks again.
These guys do great work! Eric is a pleasure to deal with and the service techs are top notch. They installed a new timing belt in my Lexus and it runs fantastic!
Prompt, honest, and they did not try to sell me any services unrelated to the reason I made the appointment. They even checked in with me a few days later to see how the car was doing. Great experience.
I really appreciated their phenomenal Service & Affordability ... great value, honest people, quick repair turnaround time! please open more ServeUs locations! 🤗
Most honest and professional mechanic i have ever been to.
Excellent service! Called to have two services completed and they were able to see me the same day and have me in and out under 90 minutes. Their prices are very good and the quality of work and customer support were outstanding. Highly recommend. Military discount offered too.
Dropped my truck off for a check engine light issue. They diagnosed it quickly and keep me updated about the repair. Came in under the quoted amount. Im more than happy with the fix and quality of work. Thank you D&D
So far, so really good. This was my first time using D and D, and they didnt disappoint. I was able to get in quickly for an appointment, and they gave my Fiat a complete inspection, time-up, and oil change. The price of their service was a pleasant surprise, and their front office guy is pleasant and spot on. I will definitely be back. 😊💯
Great service and great people! Highly recommend
Good price and friendly staff thx again
Very helpful
Great shop, great service, cares for the customer beyond the day of service by calling to check on you and your vehicle days later. LOVE that they tune in to Fox News channel in the waiting area. Speaks highly for their patriotism and values, not to mention their love for veterans with their discount!
I was greatly impressed with the work I had done on my dodge ram. I was treated fairly and the work was excellent. I would recommend D&D to all my family and friends. Thanks for being a fair and honest auto repair shop!
Tooky daughters truck in for stalling, and check engine light.after being told by another place that it needed new cam shaft sensors.The staff spent all of their precious afternoon trying to verify that was truly the problem.However that was not verified during there diagnostic check. So being the TRUE,HONEST people they are, they did not just replace a part that was not needed.Instead they told me to return if the truck stalled again.. I felt compelled to provide this 5 star review as MOST other shops would have found SOMETHING wrong just to make a buck..This business has forever earned my familys business based on integrity and honesty ..Thank You D&D Automotive, we will be returning for ALL our vehicles needed maintenance .The OConnor/Reagan family.
My family and I have been coming here for years. Always very helpful w car repair issues. Willing to explain in detail, whats needs to be done and how much $$.They also let you know how urgent each repair is. Same day service is always a option. You can leave your car overnight and leave a key in a locked box w a note of whats wrong.Very helpful if you work late
Of all the shops Ive taken my Ford truck to, I love this one! The staff is efficient and friendly, and prices are reasonable. I recommend D & D Automotive to all my family and friends, and you should give them a try too. Who knows, you might become a loyal customer like me! :)
I wont ever take my cars anyplace else for repairs again!! The staff is SO professional and polite. Theyre honest and thorough and dont try to sell you things you dont need. Weve taken both of our cars and our daughters car here and have been super happy with the repairs, the prices, and how fast they had our vehicles ready.
D&D Automotive always takes great care of my car repair needs. Customer service is great and very friendly. They are straightforward and always do a great job! I feel well taken care of and comfortable bringing my car in. A+A+A+A+ highly recommended!!!
Very friendly and knowledgeable staff. I came here trying to get my alignment fixed. I am not from Tucson and had trouble finding a shop that could work on my ford e350. They explained to me what was going on with my vehicle and fixed it for a fair price. This place is NOT trying to milk you for money. I recommend D&D’s for people who need vehicle maintenance and don’t want to worry about getting taken advantage of! Thanks D&D!
D&D is an incredible place! They’re extremely honest which is very hard to come by in the automotive repair industry. I was referred to another place to get my alignment done. This place tried to charge me $1500 for stuff my car didn’t need. I took it to D&D and they said all it needed was just an alignment. They put my car on the machine so I could look at everything myself. Very nice people! I highly recomend this place if you need maintenance done on your vehicle! Especially for those who don’t know much about cars.
I love coming here. Everyone is so nice and the prices are great. They didn’t take forever on the services I got my car back within a couple hours. If not early the next morning to make it to work. I’ll always go here I highly recommend!
I recently brought my 2019 Subaru Crosstrek in for a scheduled oil change. I was told it take an hour or so. My car was ready not even 40 minutes later. I was so impressed by the quick service. I am used to waiting an hour or two.I was also impressed with the customer service! I am a new customer and was last in D & D Automotive in December of 2018. Yet 8 months later, Eric remembered who I was when I brought my car in for the oil change.All the employees greeted me with good morning and were very friendly.I highly recommend D & D Automotive, you wont be disappointed!!
Did a great service check showed me exactly what was wrong and when something new came up called me before doing the repair to give me an estimate. Very kind and new what they were doing.
Took my 95 Ford F150 in for an alignment for new front tires. They did a great job in a timely manner and a reasonable price.Will take my truck to them for repairs again and will recommend them to others.
Ive been very happy with the work that D& D auto has done on our cars. They are honest and reliable. When I had a vehicle that would cost more to repair than the car was worth, they told me that instead of trying to just get more work for themselves. They have reasonable prices & work on your car when your appointment is scheduled.
Excellent service as always. Dave, Don, Mason and Eric were friendly as usual and the work was done quickly and efficiently. Best shop in town.Thanks!!
D&D Automotive is the only place I trust with my cars! On numerous occasions they could have inflated a bill yet fixed my problem for a modest sum. These guys are honest, dependable and punctual. I recommend them without reservation.
I believe they have always been honest & as reasonable as they can be with me. They also make contact to follow up & are family oriented.
Don and Dave have been amazing in repairing my car and providing exceptional service since I arrived in Tucson not too long ago. They will be my car repair shop of choice. Great prices, Highly recommend!
I took my daughters car in to get an estimate and the estimate was too high so we decided not to have them do the work. They decided to charge me $51.25 for the estimate. There was no computer diagnostics and they never told me there would be a charge for an estimate. Be careful... they charge for ESTIMATES!! Not happy with them!
These guys are great. They always take care of everything and at a reasonable price. You won’t be disappointed.
They always provide quality service. They worked on my old 88 gmc pickup and made it run great. As always I’m very pleased
The most honest mechanic in Tucson. I trust them with all my vehicles! They are friendly and trustworthy and treat you like family.
They have been good to me so far.
Have been taking my 2 vehicles to them for the last couple of years. They always do outstanding work at great prices. Well continue to bring my business to D&d.
Honest. Quick. Straight forward mechanic
My family’s been going to D&D auto for years! Not only are they quick, they are reasonably price and extremely professional. You can trust these guys!Hands down, the BEST in town!👏👏
Amazing customer service. Super happy with the quality of work and fair prices. HIGHLY RECOMMEND
I have not picked up my vehicle at the time I am writing this, I had an experience with this shop today that leads me to believe I can recommend them. I had a 2004 Xterra that I had just bought from a private seller; and had no history on towed in for not turning over. They diagnosed the problem as power not getting to the starter and saved me hundreds of dollars over replacing said starter. Very grateful for their honestly especially considering my shoestring budget.
I didnt have to take my vehicle to D&D after all but they come very highly recommended buy my son Gabe Villegas and if I need their services in the future, I certainly will utilize there services.
Very knowledgeable and very friendly, they told me that my problem was something I could actually do myself and wouldnt have to pay them for. Just the best costumer service and prices are always really low anyway
Amazing service, friendly atmosphere and never feel like they are ripping me off or charging for unnecessary items
Great service!
Glad i finally took my auto problems to them. they found the problem that brake master never found and the cost for the repair was a third of all the failures at brake master.they are helpful and good at what they do
This place is great!!! Emily is so friendly and they fixed my car quick!! They were honest and very reasonable! I highly recommend them and will be returning for any future maintenance or repairs!
Clean, modern repair facility with top notch staff and high quality. I trust Eric and Im very happy to have a place on the East side of town that I can refer my friends and family to!
They saved me . I drive my car for work . Eric found the parts and had me back in the road in a day !! Quality work . Friendly, trustworthy people . Thank you
Took great care of me and fixed my car within 24 hrs! Thanks again!!
I have been using D&D for about one year now and couldnt be happier,They charge a fair price and stand behind there work, I can honestly recommend them to anyone that needs work on there car or truck,My wife felt very comfortable as did my mother-in-law when dealing with them alone. My point is they treat woman well, As many places talk down to woman.So feel safe using them, they are honest and friendly.Gerard RTucson, Az
I highly recommend this place to everybody. Great service, honest, friendly, awesome people. 👍👍👍😊
It was my first time to take my car at this service and guys did excellent job. They did alignment on my car and difference is now huge.Thanks
Does excellent work and never do any maintainance without approval. No surprises here.
Guy who answers the phone needs to work on his attitude. If he was more kind like the lady that answered the first time I called, you would have had a good paying customer.
D & D are the only place I trust to work on my cars! They have always been prompt,courteous and fair priced. I give them the highest recommendation possible!
I know I can count on them for fair pricing and great work. I gladly refer them to all my friends.
The entire staff at D and D are honest and helpful at every opportunity! Not over priced and fast on service.
Can repair even foreign cars. Reasonable prices and fast.
An honest and reasonable automotive shop, will definitely use them again. Thanks D&D!!!
Work was completed quickly and professionally, as promised.
Good prices helpful honest staff
I love that they are dependable and easy to set up appointments. Highly recommend.
I bring all my vehicles to D&D Automotive ! We have had stellar work and customer service every time . From oil changes to Ac repair we have all of our vehicle needs met here . We get VIP service every time and we will alway recommend their service .
My family has been taking all our vehicles (that dont have current free maintenance from a dealer) to D & D Automotive since we moved here in 2005. We have always appreciated Dons honesty, quality work and reasonable pricing.
Excellent communication to keep me updated with what needed to be done and when the work would be finished. The only thing I can think of that would improve the overall experience would be to change the channel of the tv in the waiting area.
A totally honest auto shop. How rare Is that. Been talking my car here for years.
Professional, inviting, friendly. These guys know what theyre doing.
After spending $2k at a different shop trying to get the check engine light off on my 2001 Ram, D&D had the problem solved in less than an hour. I highly recommend this shop and will be returning to them for all of my vehicle repairs from now on.
They were able to fix a major problem that plagued my old truck for 22 years! Been to countless other mechanics over the years, some patched it up for a bit, but D&D actually found the problem and fixed it!!!
The service is always swift and dependable and the staff are great to deal with. I recommend them highly.
Took my daughters car in for something that I messed up and they very quickly found the problem and fixed it for a reasonable fee. I was very happy with this. Thanks
Great Service and good pricing. Very friendly staff.
Love this place always good prices and good people!! Highly recommend!!!!
First time going here, the service was great.
Great shop, great people
The owner David is a great guy!
My first time at D&D theyre very friendly and will explain to you everything whats wrong with your car. And theyll ask you hows your car after a few days.
Honest! that is the best way to describe them.
Good, honest service.
Knowledgeable, friendly and reliable. No better place in town to take your car.
Only place I take my Chevy And Cadillac
They care about their customers. If I ever questions or concerns I am not afraid to ask them.
Excellent honest mechanics!
They worked on my sons car
Friendly and fast
Very good service
Honest and friendly