Poor sales people and service people. I needed another car after I had purchased one from them and would not return even though they had 2 of the exact vehicles I wanted. I bought somewhere else and settled for a car that suitable but not just what I wanted. But what can you do?

First off, I want to advise you if you buy a car here, ask for Angel! He is absolutely THE BEST, attentive, courteous, accomodating. He really works for you. My husband is disabled and we were unable to go to the dealership. I sent a request about a pickup I was interested in, and Angel called me within minutes. My first question was if he could bring the pickup to us for the test drive. he didnt hesitate for a minute, and we set up an appointment to bring the pickup to us. he was there on time with the pickup. We showed him our trade in and did the test drive. My husband has a very difficult time getting into any car, and Angel helped me to get my husband securely into the pickup. As it turned out the pickup wasnt the best option for us. I picked another pickup, and again Angel brought the pickup to us. It was perfect, and we put a deposit on it and Angel did everything for us. He delivered the pickup to us and brought all the paperwork to us. We took possession of our new pickup and Angel drove off in our trade in. This Guy is Really Something! No need to ask for any other salesmen. Insist on Angel, you will not be disappointed! This was the best car buying experience Ive ever had, and Ive bought a lot of vehicles from several different dealerships. Chapman Value Center on Palo Verde is the Best, and Angel is the only salesperson to deal with, I promise!

They were amazing! Got me into a newer car than i was initially looking at!! Love it!!

The salesman knew what we were looking for with the money we hadand showed us EXACTLY what weneeded. I ended up buying a car that was 10 years old but it only had28,000 miles so it was like purchasinga 1 year old car a Suburu Outbacksuper super clean I didnt have tohagel with Jorge because he knewwhat I was willing to spend on a usedcar. Jorge was pretty knowledgeableabout the condition of the Outbackeven before he had the Carfax I wasimpressed that he didnt try to sell mea more expensive vehicle when I told him I wanted a Outback they had moreSuburus there for a little more moneybut he showed me the best price on theone I bought and that was it so I justwanted to sayTHANK YOU JORGE 🚗

Bought our Jeep Renegade yesterday and was very impressed with the transparency and honesty both Jorge and Gabriel showed. The first vehicle we went to look at didnt work out, but Jorge found a nicer, newer model for an even better price at the other location and even brought it to us to drive and complete the deal. Gabriel was awesome, fully detailed and explained everything about financing. Definitely will go back to them in the future!!!

Bought a truck with them a little under a year ago. At first, the truck was awesome but within the same week of the purchase, the check engine light came on (the truck ran just fine and seemed to have no issue it seemed to maybe just have been a sensor). Took it in no problem and they had “fixed” the issue. A couple days later the same issue happened and they were able to take the truck in again and I was then given a rental care for 2 days so they had a good amount of time to assess the issue without me having to come and go to the dealership. Ever since, the truck has been wonderful! I get there will be companies who are not able to satisfy everyone but this place really worked with me and was able to take me in and assess my concerns. Due to the hassle, they even threw in a dash mat for the truck. Would definitely recommend purchasing through Chapman!

Juan Carlos Reyes Sale department. He is absolutely amazing. My first time buying a car and he went up and beyond to help me out with the best car/price. I truly appreciate you so much.

Didnt get car back in 5 days took 13 days and had to wait 2 wk for more parts and now waiting for one part to come in

Staff was helpful and patient

Poor! Went in with a wheel barrel full of money and could make a deal.... going to be hard to get me to come back and do business with them. UPDATE: We ended up making a deal but paid for optional dealer add ons I did not want or need. Make sure you tell them you dont want the anti-theft and etched glass.

Very bad experience. Paid cash for a car and then didn’t see paperwork or have any “extras” discussed until end. Our fault for not stopping. Salesman was very deceitful about extras. Threw down a number on a piece of paper with no breakdown, again our fault. Paid for 2 options we didn’t want. Also only gave us a valet key, didn’t disclose until my husband got in car to bring home. Paid for 2 theft programs that are useless on a 2013 vehicle. Beware!!!Part two of bad experience. Bought car on Dec7th and paperwork was filed with MVD until Jan 14th. Temp tags expire in 2 days. Dealership is blaming MVD. Documents state nothing filed until Jan 14th.They did have locksmith come and give us a key but we had to ask, not disclosed about valet key only.

Bought my 2nd car in 1 month. Go see Steve and Danny! Top notch!

Juan is amazing. Needed a van for the family had a perfect Odyssey in my price range and got everything set up day 1! Great team at this location! Will buy again

I have bought a lot of cars in my 50 years and I can say this was one of the worst experiences I have had. I should have trusted the 1 star reviews on here and not have bothered. We texted late Saturday about a Mustang GT for sale. Made an appt to see it today (Monday). Texted salesman when we were on the way and he responded.Hubby and son arrived from work separately so they looked at it mechanically and noted a few items. Salesman gave us the keys and sent us off on a test drive. Returned from test drive and salesman said there was another individual online waiting to buy it but because we were there, we had first dibs. They had us go through examining it on a lift etc and then once inside, eventually we talked numbers. They wouldnt budge from their first number because of the other person waiting so no need to.So as we are thinking our answer is no, the manager says, Heres the deal. We already took a deposit on it. It is getting shipped to NM. Incredibly unprofessional and shady. I would rather you tell me that up front and save me 2 hours and 40 miles round trip.If you still decide to buy from them after this, check the car. This one was leaking oil from the oil filter, leaking rear shock, and needed a new battery. They wait for you to find stuff and dont take the initiative to fix it without putting it on the lot.

Juan carlos reyes is amazing he is the best guy to go to if you need a car highly recommend he helped me out with my first car all in one day i am very satisfied customer cant wait to go back and get an upgrade

Juan Carlos was great! He helped me get a car in less than an 2 hours. Super recommended !

Very nice people helped as much as they can. Close to my home we where in and out I loved my truck thank you champman you guys are truly the best. I recommend you talk 2 Juan Carlos Reyes..they are all sweet..

This has been the best place! Theyve done nothing but be extremely helpful to me and my family. The service that Charlie and his team has provided me has been nothing short of excellent, and I recommended that if youre looking for a car, come here first. Not pushy at all, and the mechanics there are top notch. They really want to give you the best customer experience and they do an extremely good job at it. Trust me, Come here first!

I bought a car from Chapman less than 1 year ago. At the time of purchase, we were told that all their cars had a GPS system installed in case it was ever stolen. We went on thinking that was a very smart program. We finalized the paperwork and took the car home. When we returned the car to have the system installed, we were told that the GPS system was actually a kill switch that ensured payment was made on time or they would switch the car off until payment was made. This was not verbalized during the time we were going over the car information. Also, when we signed and were ready to take the car, we realized that the key ignition had to be jiggled just a little to be able to turn the car on. We notified them of that and have never heard back from them!!! I am anxiously awaiting the time when we can finally get rid of the car and trade it in!!!! Never again will I do business with them. We have bought two other vehicles since then but went with other dealerships. When we tell them of our experiences with Chapman, they have some choice words. Beware; make sure you get all information before signing with them.

I bought a car in May this year and had problems with a service airbag sensor coming on took it in and they said it didn’t have anything wrong with it. Now the car won’t turn on the same I pay my car payment early so I won’t have to worry about it and the battery on the car is checked so was the starter and alternator all work fine but still some how the car has a 50/50 chance of turning on or not and so far no one is returning my calls.

You know this place is loaded with nice sales people even the managers are nice and helpful....the mechanic Manny is very helpful and professional. I would recommend Chapmans to anybody even my family. Thank you Chapmans family for helping me...

Fabulous salespeople, no pressure, very friendly. Will definitely buy from them again!

Was in an accident and my brand new car was totaled...unfortunately I didnt have any money saved and this was the only place that helped me on a down payment!! David the salesman is awesome and 1 of the mngrs Gabriel does all he can to help too! They know the meaning of customer service at this dealership!!

The guy that helped me was great at first, but he was not patient. The second day we went to check out vehicles he completely ignored us. We waited there 4 hours. He had us sit down and wait for the approval he never went back to us again so we left

Very professional and great experience. Iram was our sales professional and Ricky, sales manager, made it a quick and easy process! We had plans to check out a few other dealerships, but Chapman ended up being our only stop, and we drove off the lot with our vehicle! Fair, upfront, & honest group!

They fix my door on the truck fast with other items fast good job repair shop. The staff are nice very respectable an quick thank you.

Carlos told me he had a truck i could afford told him to run numbers and lets do it. Got everything lined up family excited and they sold it while we were working on it. F chapman auto sales palo verde and calos the sales guy.

Great folks run the collision center very helpful with insurance company. I will always use these folks when the need arrises. Thanks Guys!

Very professional and great service. Ask for Juan Carlos Reyes very great service and will work with you to get you what your looking for highly recommend this place if your looking to get a car.

Went in and sat there for 20 minutes. Everybody just walking by without a word to me. So I just left.

Overall a great buying experience. We found a great car priced fairly. And the finance department got us a great rate, better than we hoped. Highly recommend them.

Poor management and so called mechanics have no idea what theyre doing.

Just recently bought a truck from them and they made it a priority to help walk out the door with something we could both live with. No high pressure salesperson. I will definitely recommend and continue to doing business with the people at Chapman.

They didnt fix all the problems when car was side swiped and then came back and said they had no mechanic to work on it and would call me when they did have one. Waited 6 months and went in and asked about what happened and had no clue what to say. Then said the problems with car were not related to accident when the problem wasnt there before. Not happy with them. Now have to pay $1100 out of my own pocket when used should have paid for it. Thanks chapman

Freddie and Jorge where amazing, I absolutely loved my experience buying my car! I would recommend my family and friends!!!!

Theyre cool, if you wanna good deal go see EL GUERO👌👍✌

Was helped by Juan Reyes, picked up a Mazda 3 2013 with low mileage, salesman was a total gentleman, got me approved for a low rate and lower down payment than expected. Everyone was transparent in the terms of the limited warranty, what they covered, etc.

Very bad ethics. Raising the price after a deposit was placed. Drove a considerable distance to purchase, very poor accountability.

The salesman will give you anything saying your prequalified. When your not good luck getting your money back from these losers.,thank God for the corporate office. At least someone cares.

Okay have decent cars but sales people quick to sign you up and then leave you to dry if you have questions dont think about going to the one on 22nd

Chapman in palo verde they great place to bye a car they have the most nice people

Very good dealership they help you out to get the car you want, very nice people i recommend people to come down and get a car of their dreams

Good experience with sellers i got the loan for my car. But car thwy sold had a brok3n ac after 2months and i had to pay to fix it car not even a year in to it and engine broke down do jot buy uses cars from eny chapman they do not have goo quality control over their automovil.

Iram was great, very patient from start to finish, the deal took over 6 hours and he helped me every step of the way, I cant thank him enough and would recommend him and Chapmans to everyone.

I have leased and purchased cars from Chapman. I purchased a truck in May of 2016 and although I have had both positive and negative experiences over the years I felt Chapman tried hard to provide good service. Unfortunately I feel as though their service has declined dramatically. When I purchased the truck I also purchased a vehicle service contract from First Automotive which the salesperson ensured me was comprehensive and covered items listed in powertrain, standard, and high tech coverage. I had no problems until February of 2018 when my water pump started to leak. I took it to Chapman and was told it should be no problem for coverage. A short time later I received a call stating it was not covered because I only had wrap coverage which excluded the powertrain and other exclusions. After explaining the assurances I was provided at the time of purchase I was referred to a manager (I will refer to him as manager G). Manager G. advised that they would fix the water pump and he would research what happened with my warranty. He advised it would take a couple of days but for now he would fix the truck at no cost. I was satisfied and very grateful. When I went to pick up the truck I was told that there was an exhaust leak as well. I advised I would wait on that repair until Manager G was able to sort out the issue with the warranty. After a week I left a phone message for manager G and did not get a response. I followed up a couple of weeks later and again had to leave a message. I also followed up with the service department and was advised that they had no answer on the actually warranty but regardless it would not be covered by the First Automotive warranty because there was substantial risk of bolts breaking off when working on the exhaust. I was advised I could call First Automotive for clarification. I advised that I would like to know what my coverage included prior to making that call. I followed up with yet a third message to Manager G explaining that I just needed to know what was discovered about the policy and the difference between what was explained and what the actual coverage included. I did not get a response. I stopped leaving messages and just called off and on until I actually was able to speak to Manager G. directly. After a brief hold I spoke with Manager G via phone at approximately 1:30 on April 25. He advised that he thought the information had been relayed to me and added that he had to finish with a customer and he would email me a copy of my specific coverage when he was done. I thought okay, at least I can move forward. By the time they closed on April 25 at 8:00 PM I still did not have a response, I checked my inbox, my spam folder, and even checked to see if I had accidently deleted the message. No response. On April 26 by 5:00 PM there was still no response. In the end, discussion without follow through accomplishes nothing. My first automotive warranty appears to be very selective on what is covered and not worth the money and effort in my opinion. I accept the old let the buyer beware on that issue because I was the one who willfully followed the information provided by the salesperson and did not look for all of the exclusions, that is my mistake. Not getting timely follow-up on questions and concerns, that is all Chapman and the reason I think their service has declined. Tired of wasting my time trying to get help or answers and will instead will use the time to look for a new service department and dealership for future concerns.

So I got a vehicle in 2017 from the start of had problems I told them but they didnt listen didnt believe me about the problem. Now the vehicle in the shop now thats good but theyll get to it when they can is unacceptable, they work on vehicles but they take there time, their gone for the whole day then try to fix the vehicle when its close to there closing time. Dont even bother trying to get a vehicle here itll die or its a all around bad vehicle look somewhere else. Sales Guys Suck!

Very firnendly people with a great environment. My sales rep. Adrian Franco was really nice helped me out to get the car i want it at a really good price. They also explaing with details everything that theyr doing what are you signing and why. You really fill that confidence with them that they are going to help you out. I will really really recommend Chapman used cars on Palo Verde. So a really big shout out to my Rep. Adrian Franco.

I went in thinking this was going to be a negative experiance as a totally different dealership was before being a first time buyer. I decided to give it a try after months with a broken car, and a family. I had called first. The guy was very professional and kind. He told me to go,into the Chapman Paola Verde sense it was closest to me. I made a appointment with me to give me the time and the attention i need or more if needed. I went in automatically greeted with kindness by Adrain Franco. I had told him exactly what i was looking for in payments with this loan, our experiance before, and everything. He had pulled up cars. He was very patient& had let us drive or look at the cars6 hours later weighing our options out when we had fallen in love with one car. He had the manager involved to make it work. We had something set exactly how we wanted it. When we had a hiccup due to the loan and not them. They had made a deal with the loan which turn out our payments lower then what we wanted and a brand new 2010 madza 3 s sport. They were defiantly pro customer. I would reccomend them. It was a overall postive experiance. They did everything they can for,you to get into a car you wanted, very professional, kind, listen, didnt push you, and took,there time. Please go to this dealership if,you can get Adrian Franco. I will buy from here again if needing a car.

I was planning to buy a car from a different car lot, but as I passed by I decided to come here and just look at a few cars. Here I was met by Andrian Franco. I told him my current situation. He said they had a program that would allow me to get a newer car then I thought was possible. We looked at 3 cars, test drove one, and the next day I was driving home a 2011 Honda. The staff was very helpful and very clear about the process. They were willing to work with me and Andrian was nothing but positive and helpful throughout the process. I am so thankful that I decided to go to Chapmans Used Cars on Palo Verde

Great first car buying experience, they helped me through it all and always tried to find what i wanted in a car and made it possible. I really recommend chapman palo verde for its great staff always welcoming and superb customer service.

Called me and texed everyday until i finally went in. Had only one car that i was APPROVED for. Left in the car for 1 1/2 hours to get comfortable with it so paperwork could be done. Brought in my 500.00 down but later i was asked for 500.00 more. Then was told i need to pay that 500.00 in 2 weeks but call and say i only have 250.00. I told the man i wouldnt even have that. 4 hours later he is no where to be found as i spent the entire afternoon alone. Now hes with someone else and told me hed be right there. Needless to say i left and no one even noticed. Not a call asking where i went. Lost 245.00 out of my wallet that i left on the back of the truck. I took off so mad i wasnt thinking. Next day no call either. Still havent gotten a call.Very unprofessionalTried to hem me upLeft me all aloneNo deal made

Great service sales people very friendly..

Without Adrian Franco we probably would have never gotten a car, GREAT service and amazing staff !

Great place to go buy a car

They are very professional and look out for the best interest of their clients ! :)

I have purchased a total of five units from Chapman Automotive. Two I purchased at Chapman Used on Palo Verde. I had a great experience from the moment I arrived at the dealership with my family to see the vehicles and till the end when we finanlized the purchase. I was surprised to receive a thank you card from the sales person less than a week after we bought the vehicle. Over I believe they treated me in a profesional manner. I will defenetly go back to purchase another vehicle when needed. Thanks Chapman Palo Verde Used.

Sold a car with a broken bumper and ac system without telling them

Probably the worst buying experience I have ever had. I purchased the vehicle after already having a rough experience with another Chapman lots sales staff. Everything started with me going to look at a vehicle they had listed on their website, only to arrive and be told that the car wasnt for sale because it was a trade-in that ended up having a major flaw so they werent going to sell it after all. Great, so the company is actively looking over cars...I thought. Moving onto the next car, we find a great SUV that my wife and I both agree on. It was late in the day so we had to put things on hold. We talked figures with the finance guy and sales guy. Were told a bunch of figures that sounded promising, but the next day we received a call with all new figures and a complete lack of explanation. All I kept getting was come in and well talk about it, frustrated I went to another lot (Palo Verde) to deal with someone I had previously talked to.We walked the lot and my wife fell in love with a SUV they had there. Took it for a test drive, all seemed well, we took it home that day. The issues started the next morning. Wake up and go to drive and get an AWEFUL grinding sound from the rear end as well as clunking in the front end while turning. It goes away after a short amount of time, but naturally I take it in. They have the truck for 2 days, only to be told that nothing is wrong and basically Im full of it. No one is even willing to talk to me about it, I am simply handed the keys when I pick it up and brushed off. The issue was still there, every morning its started up there is was awful sound that came from under the car. Im mechanically inclined enough to determine what it is after some trouble shooting. Someone put the incorrect fluid in the rear differential. Ok, so $50 and about an hour of my time and the issue is fixed. The clunk in the front end winds up being bolts in the frame itself clunking around, one I might add I cannot easily access without tearing into the front end of the truck. Next week the water pump blows out completely, leaving me stranded in a parking lot until I can get some water and limp it home. Now I know that the water pump is one of those things that can just go, so I cannot hold that over their head, but simply added to the frustration of it all. Next thing to go was the poorly patched leather seats as they tear open revealing HORRIBLY conditioned seats that were hidden with a glue on patch kit. In the end it has just been one thing after another with the truck and I regret ever purchasing it from them. Im now so far in over my head on it that it will be years before I can be out from under it too. I can honestly say that its obvious this company is more concerned with hide the issue and sell then it is with actually selling quality products. I received a one year phone call from the company too, asking how I liked the truck and if I was ready to buy another one. After going over my issues with this individual, I got a Well sorry, have a good one. So since they werent able to sell me another one, there was no sense in attempting to work with me on anything else. Awful sales tactics at its best.

Do not refer anybody after purchasing a vehicle from Chapmans for a referral fee as they well not honor the referral fee, I spoke with four different individuals who all took my information including the manager who stated they would have a check for me to pick up in person for waiting so long, he would call me when the check was ready that was a month ago and have no heard from him, called again 3 different times and again all information was taken was told it would be in the mail and have yet to receive anything from Chapmans, They informed my the last time I called I would receive it by Wednesday of last week here we are Monday of the following week and nothing, I was nice enough to refer a customer who plunked down 4000 in cash as a down payment and they cant seem to send me 150 dollar referral fee, it is not about the money its the principle, you refer someone they voluntarily give you $150 they give you their business card and tell you make sure you send your family and friends do not refer anyone you well get the round around just like they have done to me for the past 55 days . Stay away from ChapmansI did finally get a check, which I picked up 65 days after my friend purchased the vehicle. Funny thing my name was wrong on the check and my address was wrong, you would think after talking to five different individuals and giving them all my information they would get it right. I do not know if that was on purpose. I was asked to post that I had received my check by the manager of Chapmans .so here it is. I still well never do business with chapmans again so consumer beware!!!!!!

See Chapman on Speedway review!

I haves to buying things with cash no credit, and this Chapman is making one is a good car for me, it drives me everyday and I has reminder for making the payment, for when you dont pay is when they turn the car off, It is good to me for build my credit card with this chapmanm I think and I will look forward to getting good credit, I was turned down for many cars and this one give me the car and I give payment, I dont have the credit scare, there is also a problem is the car is dent and small burns and I want for the car to have it will soon they will fix for me this problem because I pay them every month and I like them is for good credit yes,

Good people, took care of me. Thanks Carlos

Clean, friendly and helpful.

They were so helpful.

Not impressed, poor followup

Test drive and debating taking it home

Good selection

Trash garbage as cars

Great service

Cold

Very well attended

Very good service to buy theCar, but I had a bad experience that a month after the transmission of the car broke down, they did fix it but my husband had left his tool box in the trunk of the car and they took it out of the car and did not return it. They didnt solve anything about it!

Very good service very well attended

Very bad experience Jaime JJ sold us a very expensive rebuilt accident car and with a lot of interest and when we realized that the car had already been accident we returned to say that the car had already been rebuilt, they responded to us for that fact they treated us very badly a certain Isaac would never return to that abusive place

Very good service in staff and sales

Excellent attention!!!