Im a super passive and easy going person for the most part, and I totally understand that the world doesnt revolve around me, but when you walk in a store that constantly brags about their customer service, you have some expectations. And my expectations were not to be looked at, and then ignored as if I didnt exist.. it was rediculous to stand there for 15 minutes before I finally asked someone to help me, and then, you may have thought Id asked to bang his mother, he was rude, and every question I asked his response was, he didnt know. So Im pretty dissapointed.

Be careful, theyll hang up on you.I called to ask a question about the new tmobile-sprint letter that went out. I asked if the other phones on my account would need new sim cards or not. Some guy I was talking to said let me look something up to see if theyre eligible. Heard him talking in the background for like 2 minutes and then he hung up on me. Thats not good custom service, when you got people coming over from another network.

Jacobi did a excellent job explaining the choices i had, and the difference in the phone types.

Jacobi was fantastic and really took care of me and got me the plan I needed with no hassles.

Mandy was kind and patient and overall provided a great experience for us. My mom and I visited twice in a week upgrading her phone and Mandy helped us both times. I definitely dont dread visiting this store like I do the repair center on 71st.

We will NOT be continuing any of our T-Mobile business with this location, you pay 45$ for the lifetime replacement screen protectors and go to have it replaced because they crack so easily in even just pockets to going in this store and them taking the protector off of the alignment tools resulting in a super crooked protector and wanting to “take it off to restick it” when none of that would had been necessary if they would had just used the freaking tool ive had these protectors since September of last year and yesterday was absolutely irritating I’ve never been a dissatisfied customer of T-Mobile but purely irritating will be taking my business to a further out from me store from now on and will NOT be recommending any of my family or friends to it very disappointing

Had to wait almost 30 minutes just to buy a charging cord. Service is hit or miss.

Compared to the last store I went to in order to pay a bill, it was great. No wait, friendly staff. And a kiosk to pay sprint bills. No change from the kiosk, but it does credit the change it would have given you to your account.

Nick was very professional and Knowledgeable and was able to help me Quickly

You should have a line for people that arent buying a phone so that they can buy their accessories and get in and out instead of having to wait behind somebody to fill out a contract just saying

The store is always clean. Staff are always friendly and helpful. I have had nothing but great positive experiences when I go in. Jack is a tremendous help and is extremely knowledgeable in all things cellphones. I highly recommend this store. And, if you can, ask for Jack!

The staff was really helpful an informative. They were definitely better than Metro-PCS.

Service was very good.

Everyone at this store was extremely helpful. They made my trip quick and easy and had a quick solution when a problem arose. Ever since switching to sprint, everyone I’ve dealt with has been extremely helpful and friendly. I would definitely recommend!

Horrible. Cant get a screen protector on right and then want to take it off and try to restick it, yeah cause that works

GREAT staff. The manager helped me navigate a new phone and was very patient in the process. I HIGHLY recommend this store.

Best store in Tulsa! Always drive across town to have these folks take care of us. Great experience here!

Mandy Grass is very patient, understanding, knowledgeable, and helpful. Will seek her out for future business.

Store was seriously understaffed...only 2 agents on duty. My guy was working with 3 customers at once. As a result, I was there about 45 min for a 5-min service.

Manager was very polite and very helpful!

This is not personal to the 41st street Sprint store, it’s not your fault that you work for a company that lacks integrity!I have never in my life been treated so poorly!!

Michaela was awesome as she was my primary help but Tyler Jack and Floyd were a help as well.. Better service than what Ive received at any other Sprint store.. These folks were A1 and had good humor and personality..

My Sprint store of choice. Taylor was fantastic and helped me take care of an issue I have had for over a month with my phone.

Was not impressed with the help there.

I have visited this location a handful of times and each time I received excellent customer service. Hands down THE best Sprint store in the 918!

Good service, friendly.

Our experience was great, the guys Nick and manager Logan really helped my mother n law

This review was 5 stars and Im now changing it to 1 star. Would be zero if I could. They changed, they used to be a lot better with customer service and making sure that you were happy as a customer and doing what they could. They stopped all that and are now just like the other major players in the game. I switched service and will never go back.

Always extremely helpful and incredibly knowledgeable. Never had an issue. This is the only Sprint store I will go to.

Nice & well organized! Sign in upon arrival so you dont have to deal with waiting in a line and the mob mentality that goes with it. This is considered a corporate store so they have the authority to make you a deal .

I went into this location because on here its advertised that they offer repair services; however, they dont. Dalton was nice enough to give me the nearest location that did, and even called them to make sure they had what I needed before I drove there.

STAY AWAY FROM THIS STORE AND STAY AWAY FROM SPRINT! If I could give them no stars I would. They charged me for additional product and refuse to refund me my money. The store manager Jack (thats the name he gave anyways) is very rude on the phone and will put you on hold and not even look up your information. Hes messy and doesnt know anything about customer service. He told me things were going to be done his way or the highway over the phone, instead of apologizing for putting me on hold for no reason. Jack if youre a the store manager and your store is in the wrong and a customer calls expressing their concern about a refund transaction that was suppose to take place 3 months ago, you sympathize with that customer not blow them off. STAY AWAY FROM THIS STORE AND STAY AWAY FROM SPRINT! TERRIBLE SERVICE.

Quick and helpful service today. Very pleased!

Great customer service! Knowledgeable employees

Staff there are very knowledgeable and always courteous. I went in to cancel service due to a kiosk error. Because they are the only certified Sprint store in OK. I only go there now.

Great people! Great service! Been with sprint for over 8 years and this is my favorite sprint store!

After going to another sprint store where the guy was rude and hateful and told me to go else where I ended up here. They were great. Happy. They helped me and got my situation solved. Got 2 phones and some accessories that day

Ive been with Sprint for many years and paid my bills on time. I went in to upgrade my phone and was told I had to now purchase the phone outright due to being bought by t-mobile. I will be finding a new provider soon.

Their sales person Jack had me setup with Sprint and my New IPhone6 fairly quick. Sprint requires a lot of back ground information,before approving you to join them,this takes time.Jack even transferred my contacts and my pictures from my old Samsung III phone.I feel I received really good service and I love the new IPhone6 already.Its a great Sprint store with helpful people to make things go smoothly.

Very attentive and helpful. They focus all of their attention on you until they are satisfied that you are 100% happy

Staff was super friendly and helped me with everything I need. Would for sure recommend this location over the others.

Service was good. Still think they charge to much LOL

I have been in this store about 20 times in my life. I have waited long enough to get some help exactly 3 times. Ridiculously slow employees, NEVER enough employees. Even if theres only 2 people in front of you expect to wait an hour. Sprint should just close this store. Its useless. Too bad tornado didnt hit it. Best Buy is 4 blocks away. Go there.

Needed to switch carriers so that we could add an international plan. The 2 employees we worked with knew exactly what to do. The conversion was easy because of their expertise. So glad we chose this store to help us!

My poor rating is not for the store itself but for the Sprint coverage in the Tulsa area. For the past 6 months they have been upgrading their towers. My service has been inconsistent at best and at times I have 4G coverage yet cannot send a text. Sprint has given me no time frame for when this issue will be resolved. I would not recommend anyone get a sprint phone in this area anytime soon.

As others have stated, this store pulls the classic bait and switch. The first time I went into the store, I told an employee the exact phones I was looking for and that I was interested in switching to Sprint. I was told they would get those phones in and hold them for me. I was also told that if I came back on a specific day, that I would get a special promotional price. Well I went back on the day they told me to, and not only did they not hold the phones for me, but they also would not honor the promotional pricing they previously lured me in on. Total waste of time and disappointing level of customer service.

I am really disappointed with my service at this location. I went in to upgrade my phone and the visit started out well. The sprint associate let me know my data was still transferring over and it should finish when I connect to wifi at home. I got home and realized about 5K Photos were missing. So I had to drive back, just to be told by a different associate all my photos were accidentally erased because the associate never saved them. I became emotional when the original associate assured me they were in a back up file, after all. The associate told me we were locked or of the phone for 30 minutes, so he encouraged me to complete the process at home. I told him I didnt want to risk another trip so I would wait in store. The other associate then said it would take 24 hours, not 30 minutes. I felt unwelcome and had no choice but to leave the store to finish the activation/backup process. Before I left the store, two associates and a manager (not sure if assistant or not) were visiting about a gone call to the store where the associate answered, pretended to go get a manager, and then the same associate answered using a phony voice to fraud the customer. How unprofessional for them to do this, but also discuss it in front of me! Wow! It doesnt end there! When I left the store.... about 15 minutes later (remember they said 1 hour), the phone immediately started completing the process and I completed it correctly. I felt lied to and my time was wasted. I was fodsrespected as a customer. I finished a job quicker than a sprint associate! I wont return to this location.

The store itself is great friendly courteous staff just not pleased with internet speeds for service . If you go here see Dalten hes a nice guy

Very unpleasant staff. Went in to buy a phone. Eventually walked out. They made it impossible. wasted an hour there as they kept trying to upsale accessories and maintenance plan. Would not take no for an answer

Very kind staff but misleading at a minimum. I came to sprint from ATT where I had been for more than a decade. I was told my bill would go down and that Id have nothing tying me to the service. 3 months later the bill never went down and the reception was less than desirable. I asked if sprint or this store would help and was told sorry. Ended up paying 1400 dollars to buy my phones and now Im waiting to unlock them just to go back to ATT. Save your time and $ - stay with ATT.

Excellent service!!!!Super friendly, extremely helpful, & without a doubt absolutely the quickest service in & out I have ever received from ANY mobile service provider.

The sales people should know the product abd not waste 2.5 hours learning their products with you.

The best staff! Friendly, fast, easy.

They really dont know much about things here. Tried to activate an old iPhone and they said that I couldnt. Went to another Sprint store and they did it without hassle. They also gave me incorrect information about the plan I had. If you need to go to Sprint, drive an extra couple of miles and go to the one on 71st between Mingo and Memorial. Their staff is so much better.

Austin that helped me with my phone is the best. He works at 41st an Yale location. Sprint is good.

My phone was a wreck everything was wrong and out of place everything were shutting down, with kindness and patience they fixed my phone for me. I am so thankful!!!

They try and work with you and not just try and sell you the most expensive stuff but try to help you with deals.

Ive had nothing but problems since I bought my iwatch from this store. Seriously. Run Away!!

Great experiences here. There is always someone willing to help with any questions.

Volume on phone restored.

Sprint does not honor their promotions. I Received emails and texts regarding the s6 at $10/mo. Late November I decided to take the offer.....but needless to say the promo never kicked in. I was being charged for a tablet that was FREE. I got that part taken care of but I was told they could not find the info on the promo of the s6. I saved the emails and the texts sent me regarding the promo, but again they say there werent any notes stating I was to receive the promo. WOW! So, after 20yrs + of being a sprint customer, I switched.

Michaela was amazing to work with. She helped me twice with some phone issues and she was great!

Great customer service. Very helpful and friendly staff.

Efficient. I was there during the week so it was not crammed with people.

Good company, great staff that knows basically anything you ask them about sprint and if they dont know, then they will find out.

Great experience, an unbelievable deal with very fast service!

10/10 good customer service and informative

Wonderful group of people who dont assume your gender.

Staff was very professional, friendly, and able to help me with my issue.

Will screw up your bill beyond repair. Be very aware with your bill. They often removed incorrect charges but then they would reappear the next month. Such a headache and service is spotty. Even with a flagship device.

I found this latest transaction to be an inconvenience of my time. Was told to come back to the store for the $200 card but, after arriving all they needed was my email address and told they have no idea how long it would take to receive it and they couldnt apply it directly to my sprint account!

I love my service & my new phone! Staff was very knowledgeable about the products & service! The store was clean!

No help. Apparently the Sprint name isnt respected by this retail store when you buy your phone online from Sprint? Confused? Absolutely and disappointed.

This one is the best sprint store around Tulsa.

Very helpful, switch from other carrier was smooth, bought the cheapest phones they had because reasons and they still work pretty well.

They did not seem like they wanted to keep us as customers. We felt like we were bothering them, and did not feel welcomed.

Great store. Very helpful, and patient employees.

Worst customer service, they must not work for commissions. Was looking to upgrade to new Google Pixel 3xL, was ignored, lied to told to call in

Decided not to do business here. I went to a different Sprint store (in Owasso actually)The sales staff at this location seemed a little unprofessional and not to terribly eager to gain my business.

They were very helpful and very nice.

My microphone on my phone keeps going out. I did not have insurance with Sprint but with the store where I purchased my phone (not happy because I thought I did)was told by one person that it would be no problem, pay a $50 fee and they could fix it or replace the phone. I did not find that to be a problem so I waited on the Tech for about 20 mins.When the tech finally came to help me, he decided it would be best that I just call Galaxy, even though I was willing to pay the fee, told him about the other guy, blah blah blah... well, he was not using his listening ears and sent me on my way anyway. NOT Happy. I dont care how busy it is, you should still listen to your customer, even if you are sexy and you know it!

They help me update mine and my husbands phone. They were really nice, and patient

Great sprint store, with great sales representatives.

Helpful and considerate they also fixedmy problem

Great place an quick in and out

Pretty quick service and they do their best to help.

I guess they deserve 2 stars....but seriously make simple visits way 2 difficulty

The representatives were very helpful.

The customer service rep is very knowledgeable.

Awesome location and Great people!

THIEVES!!! This store has the most unprofessional, rude, and deceiving staff I have ever encountered! My wife and I have been the unlucky individuals of the Galaxy Note 7 debauckle. After returning our Note 7s for the 3rd time, we opted to replace our phones for the offer by Sprint to exchange our Note 7s for Galaxy S7 Edges with the promise of $100 bill credit for both phones ($200), and the bill credit of the taxes on each Note 7 at the sum of approximately $75 each ($150), making our bill credit reimbursement at $350 total. The catch was that we were expecting to wait a possible 90 days before the bill credit would come in effect, and that was a reality we were willing to live with.. This promise NEVER came to fruition! We recently ended a phone conversation with Sprints billing department claiming that they have NO RECORD of any bill credit applied, and that we must go to the Sprint store location where this agreement took place. I have just left the Sprint store where they refused to take ownership of the agreement and we are now victims of fraud/theft, and now face a billing cycle of $1000 or risk losing our service by 1-13-17, (this billing amount is the sum of 2 billing cycles; we delayed payment until our bill credit was applied because the 90 day time frame has elapsed). Do not do business with Sprint unless you willfully except being a victim of FRAUD!

Had a issue with Carey the assistant manager at this location. Did not get the hospitality that sprint is always known for. Actually was told by Carey to go to At&T. What ever happened to treating people right and fair. Im a bail bondsman here in town trust me if you treat people back they will not come back. I thought sprint employees wore uniforms and name tags not jeans and dress up shirts. If your dealing with on3 client try to stay focused on that person to make them th8nk you actually care.

This store has bad bad customer service, they always avoid to solve your sprint phone problems. there are at more than five workers here and couldnt solve one problem, one of the guy i talked with wasnt friendly at all. they just want you come in to open an account and pay them money or st. and nothing else.

Wow go anywhere but sprint! I bought an iPad Pro over the phone was gonna get this really great deal apparently, well actually the sales person on the phone had no idea about the promotion and the promotion was actually a rip off. Youll get $22 off the iPad if you purchase a data plan of $35. I was told I could get the $22 off just for the $5 access fee. Not the truth at all! So I called and was on the phone for seriously 3 hours told that was the promotion they didnt know if I would get it though. So I go to this store the manager (chubby man with the ponytail) explains the promotion it would not qualify for the plan I was wanting. Ok I have 14 days to return I have two more days so I returned it right then and there. Oh by the way last time I was given store credit I want it back in my card. The manager says do you have the credit card no he replies in a condescending way then how do you expect me to put it on the card?. Well you didnt have the card physically when I purchased it over the phone I dont know!? Any other form it can be refunded?? He replies yes a check ok perfect. Went and got my id and gave it to him. asked if the address blah blah was right I have an apartment that you missed what is it? Well here we are a week later no check apartment number was not added to the address!? This has seriously the at least 10th time I have told them my address has an apartment number! Now they have to do an investigation haha! Dont even worry honey I will call the credit card company. As soon as this is cleared up Im canceling my service! Which the service is awful! And they will try to lie and say you will have to pay all this money to cancel. False I read the contract and called but they said the same amount. Why did you leave out the subtraction of the fair market value of the phone? Because they want you to feel trapped! That says it all. So yeah go cut you bill in half ( not true saving about $25 a month) . Go ahead also cut customer service a good 80% and your service at least 50%. I HATE SPRINT! Awful company.

Busy. FriendlyProfessional.

Very busy, not everyone was on the same page. Very helpful -as far as a cell phone can be .

Decent customer service, but it is still a Sprint store.

These guys are a bunch of liers they tell u the first time you meet that you can use ur old phone as a down payment for a new phone but a soon as THE SHOWED YOU THE NEW PHONE THEY TELL YOU YOUR OLD PHONE ISNT ENOUGH TO PAY FOR THE DOWN PAYMENT thanks to this store I SPRINT

The staff were very helpful and I will go back to this store

Very friendly but couldnt help us, sent us to the store on 71st. Got phone fixed.