AFTER BUYING FROM BESTBUY MY CARD HAS BEEN USED THREE MORE UNAUTHORIZED FRAUD CHARGES FROM BESTBUY. From one order my card has been continuously charged since yesterday racking up nearly $500 now is fraud charges. I ordered through their app.Been in the curbside parking lot for awhile. Still taking over two hours to get two things together with no word from anyone but sorry and to sit tight from a screen.If you want your curbside to take hours upon hours and waste your gas because even the estimated time is incorrect, you can choose this location.

This is the most unprofessional Best Buy I have ever stepped foot into. We bought a monitor LAST Sunday, 7 days ago and decided to return it. We called ahead to make sure we could do this, and they gave us the go ahead. Went in to return it and get a small laptop instead. They told us we could get our money back and then put it on a gift card and told us we could not use a gift card to process a return. Then KICKED US OUT after we asked why they told us we could have our money back and gave us a gift card instead.

Even before i tried to get a job here. i always got bad vibes and attitudes from these people. I dont know what theyre smoking in the breakroom but these wonderful people shouldnt be in customer service.

Did an awesome job Geek Squad really helped fix my computer issue..

Best Buy is the convenience store of home electronics. Just like if you go to the convenience store and buy something like ketchup youll pay a premium. The same thing is true at Best Buy, if you buy something there you could buy it on Amazon for a third of the price. It is really price gouging their customers.

E found a range at Best Buy in tyler. ($2300) After waiting for 20 minutes without any employee even saying hi to us we decided to leave. While walking out I told a manager about why we were leaving. Her only response was well, have a good day. We will now happily wait for delivery from a retailer that appreciates our business.

I debate on giving it 3 stars. But Im a generous person. But my main complaint with this store is that every single time I come in, without fail, I have to go on the hunt for help getting something out of a locked case. Only to find most employees just kicking it with their buddies. Or texting. It does get annoying. And the two guys at the door...? Why is there 2 guys and their only job is to say hello and goodbye. Couldnt there just be one? The other could just walk around asking if anyone needs help or whatever. Just a thought.

I bought a television and scheduled it to be delivered and mounted inside my home. The delivery team called a day early and asked if I could allow him to come that day. It happened at a perfect time and was installed within 30 minutes of when they arrived. I couldn’t have been happier.

I had the WORST experience at the Best Buy here in Tyler Texas. The customer service was horrible and they lied to me several times! DO NOT SHOP THERE

Justin was very helpful when I took in my Uncle who is a senior citizen to get a new computer. He was very polite answered our questions and found a computer that met our needs and was in stock.

No help, the employees seemed to be stretched thin. Had to go home and Order what I wanted online and pick it up the next day at the store.

Bought gaming computer. Employees were very informative and helpful

They were extremely helpful in picking out my new desktop for my new business. David and the sales rep went above and beyond to answer all of our questions! Not my first purchase here, and wont be my last.

Excellent customer service from Kim. She found the correct product for us in 10 mins. ( A good laptop) Thanks for being so customer centric. We love coming back again.

John-Luke in the computer section was delightful and helpful! Very understanding of what we needed (and what we didnt), and he was not too pushy about anything. He went on a search to find the exact computer we wanted in the back! And were feeling confident the Best Buy Geek Squad will take care of our Grannys computer needs after were gone. Yay!Then Nate, in TVs, was very knowledgeable and kind, even when I shared that we likely werent purchasing *today*. He helped us narrow down our choices. And reminded us why Best Buy might be a better choice than Costco. :)Thanks yall!

Very knowledgeable and nice young man in the laptop/tablet area. Answered every question and had great recommendations.

My last 3 purchases have been curbside pick up. Its great. The wait all 3 times was under 5 minutes. Very nice. And received a discount off an iMac

Love this place. Very nice people and we received great service.

They need more associates but they are hiring so I wont let that go against them

I was able to find the item that I was looking for at a reasonable price. No problems.

Had being to serve places looking for an item otherplacc did not old fashioned but best buy didnt have it but they knew what I was looking for just looked it up on the computer and there it was at reasonable price order it

Very helpful staff in this store. They are not overly pushy, but easy to find help when you need them. Thanks!

The staff was very helpful. This will be my Best Buy for sure.

Excellent selection of products. Friendly service. Great place to shop

Best employees ever!They know exactly what they have and the delivery date for what we are buying. Extremely good attitude! This is very refreshing compared to the other two stores we have shopped. Thank you Best Buy!

Had an issue with a recently purchased laptop. No drama. Quick exchange. Loved it. Thank you Best Buy Peeps

The best customer service ever.good advise on different brands.very helpfull, kind,courteous

Trevor wasnt the most personable trying to hurry me up. More or less telling me to get to the point.To make up for that Lindsey L. was most helpful and as a senior I appreciate that!

Some people might not like big box stores but I love that we have this available to get items we need/want immediately instead of waiting for it to come in the mail. They also have really good customer service. Also their car audio/electronic installers are very knowledgeable and do a great job. Every time I’ve had to get help or make changes to something, I’ve always gotten great service even when they are busy.

The young man who attended to my husband and I was very helpful, knowledgeable and friendly. I didnt get his name, although he was working Saturday evening.

The guy that work there was very helpful to me finding what I needed

Great customer service, had what we wanted at a fair price.

Bill the manager went above and beyond.It’s refreshing that real customer service still exists…. :-)Give that man a raise!!!!

Aside from their non competitive prices, their customer service is top notch. These guys will take care of you for sure. Theres a price for everything I do believe.

Been there a lot recently. Theyve been super helpful and friendly, in particular the electronics section. Gentlemen spent better part of 20 minutes with me going over computers.Keep it up.

Service was great. The only disappointment was that the shelves didnt have much supply in the electronics department. This resulted in limited options for my needs.

I was looking for a washer machine and they have a very good prices with 3 yeas warranty.

Floor worker was very helpful in finding the charger I need

Its the smallest best buy I have ever seen. Very Limited stock.

I based my rating on how 80% of the items I had an interest in did not have a label showing there price. To my knowledge I dont think I was ever asked if I needed any help and I wondered around the store for almost 3 hrs. Im not sure if its a lack of personnel or just a lack in leadership, Im leaning more towards leadership. I used to love going in this store despite it being built on the very spot I once road four wheelers with friends. But you cant stop progress.

Went looking for a dash cam setup, salesman went above and beyond getting me taken care of. Kudos to Greg.

No issues. I gave off a, Im good vibe and the guys left me alone.Its nice when the salesmen know when NOT to bother someone that doesnt need help.

A quick note of thanks to Agent Livingston at Tyler Best Buys Geek Squad. Professional and friendly, as well as eager to understand my problem and solve it right then and there. He had a compassionate attitude, a good temperament, and seemed to get it right away. Im thrilled to be back online--your team member really helped make my week. Thank you!!

Good Best Buy. Friendly staff. Clean, well stocked.

Daughter bought me a laptop for Mothers Day and the staff was right there adding with every detail

Went for a warranty exchange. The Geek Squad was fast and friendly. They exchanged the item with no hassle. I am glad I got the extended warranty. I would definitely suggest that anyone wondering about the warranty go ahead and get it. It was super easy.

Great selection of anything electronic. However prices are a bit high

Bought a vacuum as a gift. But I had it over15 days before giving it. Tried to use it and it is worthless. It won’t pick up anything. Taken out of box yesterday but since I purchase it over 15 days ago. They won’t let me return it or trade it for another vacuum.I am done with Best Buy. Selling a useless product.

Extremely rude and unwilling to assist you. Store was dead and I had to repeatedly chase down help who were just laughing with each other and not busy at all. Each time they pointed me to someone else who point me elsewhere as well. I called in advance so they were aware of my exact needs and insured me I could be accommodated. I went in to buy upgraded ram cards and accessories for my laptop. My one issue was my new laptop required one screwdriver in particular that I did not have. They were completely out of tools for purchase and still refused to allow me to open my laptop with their geeksquad and install it myself on the spot. It’s a simple plug and play. Instead I would have had to wait up to 2 days and pay 50$ just for them to open my laptop. They literally had the 0.50$ Tool in hand and would not let me use it. I spoke with multiple associates and management and the most I got from any of them was a shrug and an “oh well”. Needless to say I took my 400$ online to another store. Will never shop here again.

Tech the old school way. Appliances. Laptops and tablets. Tvs and sound systems. Check it out in real life.

Mask mandate has ended. They should not require mask to go in. Should be each persons own choice. If mask really help then if someone chooses to wear one they would be protected.

Always clean; well stocked. Trevor was so professional. He continued looking for my portable ac until one met my needs. Great experience

Got my phone case here. Nice staff

They dont have PS5 consoles or XB Series X in store. Other than that, the workers are kind and they have a good game selection.

Not one of my favorite chains, but that stems from issues many years ago. This store was clean and well presented, but lacking in customer service. That may be associated with the difficulty of finding help of any type these days. Not familiar with many prices on things they sell, so competitive or not I dont know.

Very efficient. Ordered a new stove on Friday. Website indicated it should be ready for pickup on the following Wednesday. It actually came in and was ready for pickup on Tuesday. Nice surprise.

A quick high-five to the young lady at Geek Squad who so magnificently helped me navigate a sticky situation with my laptop yesterday - I believe her name was Agent Crocker. My wife had dropped off my laptop, and the agent called me at my office, and wonderfully handled an awkward situation with our Geeksquad membership. She said she was new, and she exhibited a professional demeanor and enthusiasm to assist in a magnificent manner.

They had the right part @ the time I needed it, granted the price was quite high but I needed it quickly. Found better prices with online search, but I was in a bind and had to have it that day for family

I did some returns here and they did awesome customer service!!

Horrible Customer Service at the Wireless Phone Service Department. Team members are rude, unconcerned, unprofessional, lazy, childish, and unsure of what wireless carriers offer. It’s just a JOB type of attitude.

He can find just about anything in here still wish there was a radio shack LOL. My nephew found exactly what he wanted and you didnt have no problem getting help to find it. Staff is friendly and makes you feel welcome

Never received any help and finally left. Employees too busy talking to one another. Same as four months ago.

Did a curbside pickup. Was delivered to my car very quickly, order was correct.

Almost every time I go here to buy something. They can’t find it. Same excuse, we show it in inventory, but we don’t know where it is. Worst inventory control I have ever seen. Do yourself a favor and don’t waste the gas to drive to the store.

Absolutely the worst customer service Ive ever received. I walked in today and asked an employee for help finding an air fryer. He looked at me right in my face, didnt say a word to me and just walked off. I was actually lost for words. I wondered around for awhile looking for the air fryer and passing several employees who offered no help at all. I finally went to find a manager who helped me find what I was looking for but didnt seem to care at all when I told him what happened. Unbelievable. Ill never spend my money at bust buy again. Spend your money somewhere else people.

The curbside service is always great. Only thing..... This time the website stated they head an item in stock and didnt.

Bought product without instructions. Have to make another trip to get help

Great service..got great ideas for washer and dryer

Great place to go if not sure what TV to buy. The salesman actually know the products and the pros and cons of each brand. Makes the decision easy with all the new tech.

Very friendly staff, very willing to help and offer advice. Much appreciated all that was offered from product to service.

The name of the store needs to be worse buy instead of best buy. I had a refrigerator delivered on June 5th that came in dented on the side but it was brand new. The refrigerator never worked, my food spoiled and I wasn’t able to get a refund or get a replacement refrigerator sooner than June 30th. I asked for an equivalent refrigerator of about the same price but best buy was not able to help me either. I was supposed to get a discount because of the dent and that didn’t happen either. I was just on the phone for 56 minutes and was transferred 5 times and none of the agents on the phone knew who could help me or who they should call. Most horribleCustomer service and zero accountability. The employees don’t even know who to reach out for help. Do yourself a favor and don’t purchase anything from best buy.

I’m very satisfied with my new car radio. They really were quick with the “free”installation. Thirty minutes from start to finish.

No problems I wanted everything in there.

I recently made a trip to Best Buy to obtain some advice on various options for a smart TV. The sales staff member that I spoke with was very knowledgeable and helped me decide on an appropriate purchase to fit my needs. I made the purchase on-line and used the curb-side pick up for the smaller items (which was very efficient) and had the store deliver the TV which was delivered quickly and safely. The TV mount is being shipped to me since it was not on hand at the store. Everything worked out great! Very satisfied with the whole experience.

The cell phone girl (Holly I think) is great.

Great place if you want to be DISCRIMINATED against.Waited AN HOUR, asked customer service, yet still no one to help us. I watched everyone before and after me get help in the electronics by the PCs. Thanks for letting me know Amazon has better morals and support.

Staff person was very knowledgeable and helpful. We had shopped around other places for a TV but Best Buy had the best selection and price.

I purchased a computer from Best Buy that I was told by the sales clerk would accommodate all of my photo needs. After having to take it in twice to the Geek Squad i still don’t have the memory they promised the computer would have. I feel lied to, mislead and now I am at a total loss of what to do other than go to the BBB. I even deleted 2000 (yes 2000) older family photos so that I could load up new photos. After doing this the computer would only load up two (2) photos. So I deleted 2000 photos and it would only load 2. Don’t fall for their lies about Geek Squad and don’t trust their sales people who lie about what the computer will do. They only want to make a sale and then sell you their Geek Sqaud Service which is a scam and a waste of time and energy.

Super helpful and friendly. I always feel good after making a purchase here, big or small.

Not enough help, could not find what I was looking for. Prices were difficult to find or simply not posted. Tried shopping in the store using my phone but the website gave conflicting information. The two stars are because when I finally found an employee she was incredibly helpful and really worked hard to get what I was looking for. She was the only bright spot in the experience.

I am dissatisfied. Number one. I went into the store and couldn’t find anyone to help me. Number two. I went to the front of the store and asked the service guy to help me find someone to help me pick wireless earbuds that wouldn’t slip out of my ear. I had already spotted a pair and needed some advice. Greg came over to help. My husband was standing with him when I made it to the earbuds. I asked about the pair I had in my hand. I wanted to be assured that they wouldn’t slip out because I had purchased a pair of Beats for $100 that had an ear hook that still slipped out of my ear. Greg seemed not to have much info about the product and seemed hesitant to offer info other than no one had returned them to his knowledge. I then asked about some for my husband that would wrap around his neck. He didn’t have much to say about those either. Then he asked if we needed anything else. He seemed in a hurry to go so I let him. The thing is, I would have bought the expensive earbuds for my husband and myself which would have totaled over $200.00 if I had been assured that those were the best for me. But we walked around the corner and there were some cheaper ones that looked the same. I’m done. I feel like Best Buy always screws me! I left there and went to Five Below and I was treated better by teenagers!

They did a great job on my lap top

Picked up some nice wireless headphones. In and out quickly. They were suggesting mask-wearing which was great!!!

Great, I love how clean and professional the environment feels and you cant beat their prices. I bought the Amazon eco show, and kid you not it was the last three on the shelve, its a Bluetooth wireless with a tablet display that connects you to great music, video chat ect.. I bought it, the cashier at the front was a polite lady and she was very great with customer service skills. Mouth watering gadgets In this place. The store is well kept.

Got what I wanted fast but employees shouldnhave better knowledge of their stock when I asked for a long cable for my oculus because I dont want the 80 dollar cable is was told thats all there was. Walk over to phones and boom 10ft phone chargers

Some good sales. Others make you wonder how much TV you need to watch to invest several thousand dollars! Guess Im getting old.

Tried their APP...looking for Gaming video cards in stock. You cant search for it like that. Shows a list of all these cards, but you have to look at each one...out of stock - or not available online or instore @ blank.... waist of time.Drove 45 minutes to go see what Tyler had in stock for PC components and video cards...very little. Disappointing. Its still a Best Buy..with TVs, phones for $2000 each..etc., that you can get elsewhere $700-$1300 cheaper.They still list Sprint as a carrier on all the phones when its T-Mobil for a year now. Get with it BB.

You cant even get a real person on the phone. The automated system is a joke! I buy from them online but, Id expect to at least reach an actual person.

I got really good service today. I was pleasantly surprised as in the past the service has struggled. The young man I talked to was knowledgeable and very helpful with a super friendly attitude. Good job Best buy on stepping up your game.

I got online to compare prices on cell phones and it was best buy that said no down payment was going to be required and a different price was reflected than what was told to me in-store. (A much cheaper amount online). It said I could pay online but that was also a problem at the very end after submitting all of your personal information. Another words, they run false advertising ads, which will waste your time. I got to the store to find that out. I was told by the employee working that I had been approved for some really outlandish amount (I believe it was 3,000.00) after creating an account for my chosen phone provider. I ended up leaving empty handed because she said Id have to pay a 400.00 and something down payment. So I went to the phone store (t-mobile) only to discover that an account was never even made. (Red 🇨🇳) This was the same day. Also they dont even credit that much. I gave personal information at best buy that I feel was breeched. But not only that, Im wondering if the plan was to get me to pay that down payment so she could pocket it. I wasnt even required to pay anything down at the actual phone store. 🙇

Upon entering the store I was rudely informed by a young man that I was persona non grata without a mask. I responded that we would go elsewhere. Fortunately, theres an OfficeMax right across Broadway. There the staff was polite and helpful, and we bought two computers and a printer.

Super nice staff, basically have any electronic goods you can think of, my go-to store for tech!!

They have everything you need, the stuff you cant find at Walmart.

Bought dash cams for both cars and Leonard and Juan are professionals...

Employees are always happy and is happy and glad to help you

They had the Sharp Microwave I was wanting at a reasonable price👍

I chose Best Buy for the free installation for my car radio. I was expecting okay service, but I was blown away. Their scheduling is down so they are having to do it by hand. Juan hands down gave the the best customer experience I have ever had. He called me anytime he ran into an issue because I have a Volkswagen. He let me know all the potential things that could happen. My radio he installed perfectly and it is beautiful! You cannot tell that it wasn’t factory! I will be returning for my rear camera install, and a radio install in our other vehicle. If you have any doubts about using a chain, don’t. Juan is a professional and it was half the price another installer quoted me. Super happy!

I went to Best buy in Tyler Texas today. I went to enter the store without a mask like I always have never having any problems. the lady at the door was very rude to me about me not wearing a mask, I was planning on making a large purchase but after her attitude I left and spent my money elsewhere and dont plan to return. I have spent thousands of dollars in this store this year alone and i have several friends that have also, we dont plan to return.

All the latest tech gadgets and reasonably priced too.

Went for a certain item and the gentleman that I asked was very helpful.