Aracely was very helpful and took her time to assist me. My phone had stopped working and she tried to fix it, but is a very old phone. Ended up buying a new one that was affordable.

My phone wasn’t working when we switched to Verizon so we stopped in to figure out what was wrong. Rebecca was friendly and quickly helped us. We were in the store for maybe 10-15 minutes and the problem was resolved. She was kind and explained what had happened to my phone!

The service I got was fast, friendly, accurate and helpful. I will keep coming back for this level of service.

Very professional and informative presentation from Kristin. Kristin presented all of our options and that helped us in our upgrade decision.This was an excellent shopping experience.

Nick was amazing and so patient at helping me get my account fixed and phones added. Both him and his coworker were very professional and knowledgeable of the products and services. I highly recommend going to see them at their location if you need any type of assistance with your phone or account!

I had great customer service with every experience. The only reason I had for going back several time was an issue with Verizon’s system being down. The young man who helped me was professional, honest, and, well, just amazing. I will say that they were a little short handed and he was alone but his service was worth the wait.

Aracely was very helpful and friendly.

I be in this store last week, the reason was i change from t-mobile to verizon and the lady was really helpfull thank you a lot and,excelent servjce

Russel from the Tyler Tx location off Shiloh was the best. I’ve dealt with Verizon many times but this time was different. Russel actually gave me options and explained the process of each.

We had a TERRIBLE experience at the store on loop 323, however we came to see Sergio in the Russell Cellular store across from Walmart on troop hwy and his professional etiquette, knowledge and all around AMAZING attitude made this trip by far the BEST experience with Verizon that we have EVER had!!!

Came in today to upgrade and Sergio made everything soooo easy!!! He even let me know about an offer to add an Apple Watch and you know I took it!!! Thank you so much Sergio!!!

Would not let me pay my bill with a check which I have been doing for at least a yearCustomer service absolutely terrible will not ever go there again

Came in to upgrade my smartphone, Aleck greeted me at the door, was very polite and kind he helped me set up my new phone and did an awesome job!!! Would recommend him and this location over any Verizon I have ever been too! Best customer service I have ever received.

Very professional staff. Courteous and knowledgeable.

I had to replace my Galaxy Note10. It took me 8 days to get a replacement phone and that was after spending 3 or more hours daily trying to replace my phone. When I got a replacement, the technical help number given to me by the insurance company was not a working number. I was so very frustrated.I contacted Vincent and he told me to come to the store and that he would help me and he did. I was very frustrated and agitated. He was calm and in a very busy store, took care of my issues, with a gentleness and kindness that was phenomenal. I will never go anywhere else for my wireless service.

I came in to buy product. Sales suggested i set up bus. acct. but could only do it Mon. Then, salesperson a no show. Set up for next day. Same treatment. No show and no else could help me. Dont waste your time here.

Amazing experience. Got set up quickly! Aleck was extremely knowledgeable and helpful. Will return to this location because of his help.

District manager and manager(Brittany) need to work on people skills. Worst service ever. Buyer beware. Call Verizon they are professional and solved my issue I had with my phone. If you cant do that please go to another Tyler location.

Got two new phones and service. Aleck spent quite a bit of time explaining Plan options and showing how to use the new phones. Was very knowledgeable and patient and I very much appreciated how he helped us.

Went to upgrade phones. They gave me the out the door price up front and made the exchange very easy. Thanks Vincente

Brittany was very helpful and kind with my purchase today. She’s the reason why I’ll be purchasing my products from Russell Cellular. 👍🏻

Vincente was the sweetest Verizon agent I’ve ever dealt with! He got me the best deal on my watch, and was very helpful with keeping my two year old entertained while we were setting up my new devices!

I was in and out fast. No pressure sales. Helpful staff. Even went the extra mile to program my phone to my car stereo system.

Brittany was great, this is the third time we have shopped at this store and had great service, don’t waste time with *611 or the Tech coaches they are terrible to deal with.

Extremely friendly and helpful store. Aleck especially. Super knowledgeable and goes above and beyond the typical customer service. I live in Jacksonville TX but drive to Tyler specifically to use this location.

Brittany and her team assisted me with my business account. I didn’t have my paperwork with me and the team members helped me gather the paperwork needed and set my new business account up without issue. Superb customer service, nice and friendly people that care.

Best customer service by far.

Vicente and Nick worked hard to solve the transfer of my service and phone upgrade which was quite problematic. I appreciate their efforts & dedication.

Great Service! Answered all my questions and corrected the problems from phone calls made to Verizon. Brittany was Awesome!

Nick was a great help and would recommend asking for him!

The young man did an amazing job.His name was Vicent.

Vincent was very helpful. Great service.

Very friendly and helpful staff! I recommend.

Loved the atmosphere! Brittany was knowledgeable, fun to talk to and very professional! They have my business anytime!

Aleck went above and beyond to help me out with my phone order. And I really think you should give him a raise. He deserves it. After all the trouble he had to go thru. With some of those operators at Verizon that didnt have a clue what they were doing. You have got a very good and knowledgeable employee. I would recommend him to everyone. Thanks for all of your help aleck

Aleck was very helpful! Will have to wait & see what kind of change in my bill.

Very helpful and nice

Aleck is the best! Always excellent service and very informative about the products and warranty that are available.

Great service and convenient location

Very helpful and courteous staff!

Excellent service. Aleck is the rep to work with here.

First experience with Russell Cellular Verizon and I was impressed. Aleck was so personable and knowledgeable and compassionate. Store was clean, and organized. I’ll be coming back for my future Verizon purchases and needs.

Best customer service in Tyler! They actually care about their customers.

Russell Cellular has the worst customer service I have ever dealt with. My wife and I stopped in thinking this was an actual dealer. We dealt with the store manager and he out and out lied to us. Told us our bill was going to stay close to same with a senior discount. I find out that there is no such thing. My bill jumped up $62. He screwed us on our trade in cost. Told us we where getting one price got almost nothing. I lost $150 on deal after calling Verizon. this third party store should be shut down with what they do to senior Disabled vets.

Great guy..very helpful..enjoyed my visit..

The gentleman who Helped me was on top of everything had no wait and was some of the best service I’ve had. Couldn’t be happier with my Apple Watch and will make sure I return for any of my other needs!!!

Brittney was easy to work with, love my new phone..

Lady that helped me was very knowledgeable and kind set everything up for me

Always super friendly and helpful. Very knowledgeable, they go the extra mile for their customers.

Alec was absolutely awesome!! He was knowledgable, helpful and on top of his game! His customer service was terrific! Thank you!!

Katharine and Tristen were absolutely fabulous to work with.. very knowledgeable at my needs and the phones they sell..

They ordered wrong phone wrong plan then they signed me for 2 additional lines and after waiting 7 days for a phone canceled the phone and ordered next day from Verizon I then get my bill I have 2 extra line I didnt order and 2 extra phones plus multiple charges I now have over 5 hours trying to get resolved over an hour on phone with Verizon 3 different times.

Went in already decided on a phone and an idea of the plans offered, so half the work was done. I was unhappy with the fact that certain info wasnt provided up front. I was talked into a promo addition to my plan thatd be $0.99. After looking at my bill, its $5/month. Thats a $52 difference annually than expected.I upgraded and added a line. When they didnt have the phone I wanted in-stock, I said Id prefer to just go to a store that had one, the guy said a corporate store bought not honor the bogo promo... this was untrue.Ive dealt with authorized sellers in the past, and even prefer them to the main stores sometimes, but I wont be dealing with them again. Theyre focus is on making a sell, NOT making sure the customer gets the best deal.

This was the best service I have ever received from Verizon in 13 years! Salesman was helpful, thorough, and friendly! I will go back to this store in the future.

Employee here wasnt as educated as I would prefer. They have good security on your account though. Wish they had one more person on staff too

Great visit they worked officially and quickly

Doesnt want to help me with my phone. Because I am not a version customer. But I was about to change over to them. But I will never do it now. And would never tell anyone to

I was just looking. Not ready to buy. The young man was very helpful.

My first visit here & it didnt disappoint! The staff was excellent & handled all that tedious business that would have taken me forever!!

Russell cellular is not a good place to go to. Sell you a phone you dont need. Tells you your phone is bad when nothing is wrong with it. Sells you a case thats not for your phone when you tell them its not. Hope I never have to go back.

I went in here with a problem and they helped me to resolve my issue. The sales ladies were really helpful.

We have had Verizon for about 12 years, good service and great phones.

No wait time. Good service

We drive 40 miles to come to this store not because we have to but because the customer service here is the highest of service. The people here are there for us customers 100%.

Here is a Shout Out to Punam Patel and her entire team for providing me excellent customer service and technical support while adding an additional phone line to my Verizon plan. Thank you Ms. Patel for everything you do.

Great experience!! Had a problem with my screen protector and they took care of everything!!

Good people, great service.

Very helpful

Best Verizon locationa around

Jake was most helpful!

Closed to the public

Paid my bill

Very helpful.

Its a verizion

Deal with Promise

The best

Expensive