Liza is such an amazing manager, worker, employee. &has such amazing customer service skills. I have dealt with her even before she became manager && she is just so lovely. And explains things so well. Even when I ask a million questions! 🤪

Val was amazing! I went in to transfer my wifes number to Metro. She fought with our old carrier (Boost Mobile) to get our account number tooth and nail for over an hour. She never gave up. In the end, we are happy with Metro, incensed with Boost, and will ask for Val on any future visits. There are no down sides to my experience.

Unfortunately this store couldnt help us but the staff were very friendly and trustworthy. They were able to tell us about a place that could. Very friendly service and I highly recommend them.

So I’m leaving this review to help people out before y’all consider going to this store so y’all don’t end up like me. I’ve had nothing but trouble with this specific store. All the other stores in Tyler or Longview have always been great to me. When I went up there for help they sent me out saying they couldn’t do anything for me and to go to another metro because their a “franchise” they don’t mention that until after you give them the money the manager up there is beyond terrible. Instead of helping you he does the opposite that’s where the problem starts. So don’t waste your time going to this one. Go to others in Tyler. I went to other metro stores other than that one and they have been good to me. Even when I call their phone line and ask for help on some things they tell me they can’t do anything to call customer service. I callled another metro not customer service and they helped me out. That shows nothing but laziness on thier part. Anyways that’s my review.

Great customer service!

I purchased an expensive phone and accessories at this store spending almost $300. The phone was malfunctioning at first usage so I returned to the store within a couple of days to hopefully get a different phone that functioned properly. I got NO help at all. They told me they were not going to help me as if would cost them money to return the phone. So I have an expensive phone that does not work. If you need a new phone or help with a phone issue DO NOT go to this store. Never have I experienced such an utter lack of customer service. Its all about their bottom line with no concern for the customer.

Ammmmmmaaazzzziiinnngggggg Stafffffff great prices great energy HIGHLY RECOMMEND

They have great customer service always helpful with anything I’m looking for and always a variety of plans to choose from according to your needs.Thank You Stephany Elizabeth for your great customer service. Very Satisfied!

The employee was very helpful they help me find everything I need and I left the store with satisfaction!!! Best store in Tyler. Visit here if u got any problems they will solve it for u happily!!!

Great friendly staff, enjoyed my visit

Ms joselyn was awesome. Great service. Great help. Great great great. Ill be back because of her!!

Jocelyn was very helpful and friendly and knowledgeable about her job she knew what to do Nd how to do it. Best worker there !!!!!

Best store in tyler. They need to have more phones instock. But they have the best customer service.

This store is HORRIBLE. The mgr is just as rude as the employeesTheyre only nice and friendly to certain kind of ppl here.

I love it... this store already come they with the great saving and deals!!! The only place Ill buy my Phones!!!

The employees are so nice and helpful they had my new phone set up very quick

Mr. Moh was a great help. Extremely polite and truly hardworking.

I came to this MetroPCS wanting to upgrade my phone but their prices were ridiculously high, she wasnt listening to any of my needs or what I wanted, she was insisting for me to buy a high priced phone that included a lot of bundles that made everything way pricier so, I told her that I didn’t want any of the bundles she looked angry and told me she couldn’t sale me the phone without the bundles. I felt pressured so I left and went to the metropcs on Gentry and I told them about what had happened they apologized for the inconvenience and proceeded to help me and ask what I WANTED not what THEY WANTED TO SALE ME !!!DONT COME TO THIS STORE SAVE YOUR TIME AND MONEY !!!

Great Customer Service

Best store in Tyler have been going to this store few years always have been friendly and welcoming to everyone

Great experience.. recommend this store

Very helpful and friendly.. recommend this store to anyone..

No service all day ☹️

Awesome Ive enjoy my phone and the services

Very helpful. And friendly

Great team! They were very helpful & answered my questions.

MetroPCS stole my money. I payed my phone bill one week ahead of the due date. The due date came and my phone was off. I returned to the store and they didnt want to call the manager. The guy I payed my phone bill to which was Sheryar even said, I payed my bill early the week before it was cut off. No one in the store reimbursed me my money or did anything to activate my phone. So please keep your receipt because they will rip you off and pocket yo money.

Great team.. they are super nice..

The BEST SERVICE DANIEL ...

Great store.... 👆

Horrible service. Manager acts like were wasting his time. Will NEVER go here again.

The service here was great!!

Because they are so kind and they take their time out with you

Awesome place to purchase a phone

Worst crew imaginable. Racist Manager.

They could not help me on all the pop ups

It was a challenging experience!

I went to Hugo for a phone it took him about 2hr to get me in and out and if you have a problem with heat dont go in their cause they not runing the a/c

Great service

If they serve someone who is kind, I recommend it to them.

Very kind the boy, I highly recommend this store