The team was good, I didnt like having to take a test drive with others in the car. Like calm down I am not going to rob you. I like the hear the car without you talking. I just like to be alone or with the person I brought so we can discuss in private without someone right there the entire time.Service team was very good.I brought my daughter in to get a car. Like dont the cleaning boys have anything else to do instead of standing right there watching you and smoking? Like super uncomfortable. That made her kinda want to leave. We did leave.All and all super nice team. They have their policies and I get it. Would and have totally recommended this place to others.

Top Notch Experience!I couldnt have been more pleased with everything from my trade-in to the purchase of my 2021 GMC Sierra 1500 Elevation. Colin was energetic and eager to help me get me in the truck Ive been looking for. They gave me the best trade-in offer of any dealer in the Dayton area, and ensured I was able to take advantage of all the GM rebates. No haggling. No b.s.I highly recommend SVG Urbana to anyone in the market for a new vehicle. They earned a customer for life.

Jack was very helpful. So wasnt Jeff and Kyle. Thank You so much. Love my NEW Buick encore. Again THANK YOU/ THANK YOU / THANKYOU !

Did not fix problem second time I brought the car in for service and my Traverse is not right.

First and foremost, I always try to provide feedback regardless if positive or negative, In this instance, my experience was outstanding!This was the most pleasant experience my wife and I have ever had purchasing a vehicle and we are old people who have purchased many vehicles throughout our lives. Robert was a wealth of knowledge, any questions, he had answers. He was also very personable, Bob is the kind of gentleman that I would socialize with outside of purchasing a vehicle. Your finance manager is awesome as well, as things were being wrapped up and our new car prepared to leave the lot, the finance manager took the time to shoot the breeze with me. The entire staff was excellent, again, especially the young man who prepared the paperwork. He was a very genuine young man. It speaks volumes that I was in the market for a Lincoln MKZ and had one picked out at a dealership in Columbus, we had a late afternoon appointment at this other dealership with paperwork already prepared. Obviously we did not make it to the other dealer, instead of a Lincoln I purchased a Buick. If you would have told me in the morning I would pick a Buick over a Lincoln I would have told you youre nuts! My last three new cars have been Lincoln MKZs, my wifes last vehicle was a Navigator. Thanks for the great experience, I know where I will come for our next new vehicle, Urbana SVG!

Andrew Byrd was my salesman and he did an excellent job with handling all my questions and service was impeccable. All recalls handle with care and considerations. Very personable young man and excellent service representative for SVG. Aaron was the finance manager and he handled everything in a professional manner and very efficient. I would recommend the dealership to anyone looking to purchase a new car. Thanks for quick responses and help with my new car purchase.

Your dealerships lies and manipulated people. If I knew what I know now I would never came to your dealership. I will never have good words for you all.

I have always had great service and sales experiences whenever I need something done to my vehicle.

Highly recommend, they worked to get us a great rate and payment, we will definitely be back

Low pressure, and they take their time to make sure that you are happy with the vehicle you buy. For a really great experience go talk to the British sales consultant Colin Singleton. Hes the best ever.

Aaron Thompson was my salesman and he was AWESOME!! I found my vehicle at your Urbana, Ohio location, but asked if he would/could get it to the Greenville, Ohio location as it was closer to my house. He drove my new car down w/all the necessary paperwork and we closed the deal in like 30 minutes. I am LOVING my new Terrain.

Outstanding dealership. First dealing with the service manager and service department. Went in upset, discussed the issue with Robert, salesman and Cynk, service manager. I do not yet have a follow up review. I left with a nice loaner vehicle and expectations of the repair of my week and a half old Buick with 500 miles on it. I do not doubt that the repairs will be done professionally and documented as I requested. When I receive my vehicle back, in a timely fashion, I will leave a follow up.The long and short, I like the way Steve is conducting business. It is refreshing to be treated like a customer making an important and expensive purchase instead of like some kid is doing you a favor by leaving the showroom to talk to you. Take note other dealers D H GM deer in Sidney. I recommend if you are reading this make the drive to SVG, you will not be disappointed.

Great Service! Thank You, Jordan Everidge! We love our Chevy Cruz :) Anyone need a honest professional sales man see Jordan Everidge at SVG in Urbana

Shawn was awesome. Made everything easy. Really appreciate how chill and laid back he was with everything. Probably the best vehicle shopping experience we’ve ever had.

2nd vehicle we have purchased from SVG in just over a year! The ABSOLUTE BEST service, BEST people, BEST BEST BEST SALES WOMAN EVER JESS!!! Please see her! She got us into what WE WANTED, not what we could essentially afford. SHE DID BOTH! WE HIGHLY recommend OUR SVG FAMILY!!! Much Love, ❤❤❤❤❤ The Notts

Took my Terrain in to have the clips on panoramic sunroof shade repaired on 04/08/2021I wasnt finished till next day. Picked the Terrain up on Sat 04/10. The shade was sagging down. I ask the guy at service desk if the fabric was supposed to be put in the channel on the sides to keep it from sagging. He said no thats the way it is. I since have found out the shade fabric does go in the channels. I even put the drivers side in with a credit card. Havent been able to get the other side in yet. I plan on returning to SVG to have it done.Its obvious the service dept at SVG Urbana doesnt have any experience with Sunroofs.The Terrain is still under warranty

Andrew was a great salesman. They worked with me in the price & financing. I am very pleased with my experience with this dealership.

I drove down to dealership thinking I could drive a car home but no.... we have to wait. I was pre approved so exactly what does it mean if you are pre approved? Good question why bother with being pre-approved if they make you go through it again and then say sorry you need 1000.00 down blah blah...they did try on this holiday weekend and its not his fault but really why do we get pre-approval then if we really arent!

Jess was amazing at helping my grandparents pick out the car that they wanted. She made sure that they did not fall in love with a car out of their price range. She also made sure that they received the price that they wanted. Everyone was super nice and helpful. The process was quick and easy.

I was told by receptionist when I made appointment, that beings I had the extended warranty it would be diagnosed for free, and would get a loaner car if I needed one. When I took it in, they told me the issue and told me the cost which included diagnostics. Then, the receptionist told me they didnt have loaner cars available. She lied to me twice and when I brought it to her attention, she said she never told me this. The repairmen did a great job. So, my experience is receptionist is horrible and lies to customers, but repairmen do a great job

Took, about an hour and 15 minutes, to get my oil changed and tires rotated, filled the fluids and inspected everything.

Everyone is professional and very nice. Colin is the man to go to for a new car, he takes his time to get you into something youll love and is a hoot to conversate with, very professional as well.

Everyone I dealt with while leasing my new vehicle was very easy to work with and extremely courteous. Best of all they were all very knowledgeable!

They worked very hard to get me the best deal possible..very pleased with this dealership and the sales staff

I went in at 11 AM and was out by 1145 AM.Not bad for an oil change and tire rotation.Very Pleased and EVERYONE I spoke to was polite.

Great experience they went above and beyond to make sure I was satisfied

Was promised $500 down, walk out with vehicle. Came in two weeks later, was given runaround. They changed down payment required 3 times. I went in there on 2 days trying to get a vehicle, just needed something reliable. Vehicles posted thousands above kbb, and wrong odometer reading listed. Steve, the owner, stated he wanted to hear what all happened, but hasnt contacted me back at all. And Urbana lot refused to look at entire inventory, only their lot. I was told dont come back unless we call you. Was promised follow ups, then it never happened.

It was a simple oil change/ tire rotation service -- in and out. I was treated well. Done on time. No hassle, no pain, no strain.

My experience was great! Drew always takes care of me and makes sure I get the correct service for my 2015 GMC Sierra. I wouldnt go anywhere else to get my truck serviced.

Talked with Andrew. Really nice guy. Answered all my questions and never got frustrated or scared during test drive lol

Its hard to rate someone with tens because there is always room for inprovement. But done a good job!!!!

I would highly recommend anyone to go see Jess for a stress free, all around great car buying experience! She went above and beyond any salesman I’ve worked with in the past. She showed a genuine interest in getting me into the vehicle I loved and was relentless in her efforts to get me the best deal possible. I’m very pleased with the experience overall and will definitely be returning for future business!

Got done what I needed and got done quickly as possible

Wasted my time you took care of codes but did not do anything about the front end thats what I brought it in for..told you about hub on left front running very hot It should have been put on lift and check out hub!!!!!!!!!!!!!!!! Still makes a noise every once in awhile.....

It was time for my Oil change and email stated tire rotation. The oil change was done and since my tires were rotated last time I didnt need that this time so instead of doing it and charging me Drew told me I didnt need it this time well do it next time. I appreciated not having to pay for something not necessary. They also found I needed a new air filter and I was in need of new wiper blades so they made both of those repairs for me at this visit so I didnt have to reschedule.

Lots of pressure to buy a vehicle that was not goung to work with my budget. Test drove a used vehicle that had dirty interior and a shaving razor and rusty washer in the seat pocket. Not an enjoyable experience at all.

I had a great car buying experience at SVG. I went there to see Nate, who came highly recommended, and I am so glad I did. He worked with exactly what I told him I wanted and what my situation and price range was. I never felt pressured or rushed. I went there to look at one vehicle and then we discussed a vehicle that was at their Beavercreek location and within 24 hrs they had it brought to their location for me to test drive and its now mine. The finance guy at the end was very patient and understanding of my 5 year old who was definitely over being at the car lot. Very pleased overall!

Was lied to by 2 people. story kept changing when i got in there. was told not to come back without them calling me. was offered a vehicle, then retracted the offer. dont trust them.

Come see Jessica at svg she’s the best. She can get you into anything.

Was promised by Nate $500 down would get us a car, when we were honest about our income and credit. This was on Veterans day 2020. We go into Urbana lot day before Thanksgiving, and nothing can be done? Was also promised a car with $500 down by Mya a week before arriving. Urbana, through coming in twice, changed their excuses several times. Was told by Colin to never come back until he called me. He promised follow up on a vehicle, never did it. They changed down payment required 3 times, refused to answer smart payment questions, and refused to let me speak to Tom. Our income is the same as 1,200 a month gross, because our income is not taxable. And selling cars $2k above kbb, and lying about odometer reading on vehicles? Lies and deception. They value high profit over ANYTHING else.

Best place to buy a car, Bob and Jeff went above and beyond to get me the perfect car their the best.

SVG is very customer friendly. We have always had good service.

We have 50 years of car buying experience. This is by far the best buying experience we have ever had. This is mainly due to Jessica. She was knowledgeable, professional, witty, just all around pleasant to work with. The whole dealership atmosphere was exceptional and I strongly recommend buying a vehicle here, but ask for Jess. You wont be disappointed. .

I wasnt allowed to take my vehicle home. Was told to take courtesy car. I said I needed to think on it. Parts were ordered before I had chance to call with answer. Basically railroaded into an expensive bill - $854 which still did NOT solve the problem. A simple thermostat is all I needed which I did mention upon bringing car in at beginning. Wanted another $197 just for a thermostat (inexpensive) which I declined. Bought thermostat which was installed by relative for little bit of nothing.

Absolutely fantastic service department. When the dealership I bought the vehicle from failed to address the problem, Drew in service got right on it. Absolutely pleased with the way I was treated. They have definitely got a new customer

I just recently had a diagnosis of a check engine light performed at the Urbana SVG service center. Cost wise dont think was to hateful as it was just a lil over $100. The only real inconvenience was the fact that I had to wait about 3 hours to get the verdict and my vehicle returned to me. However I am going to return there soon and have them repair their diagnosis. So depending on the outcome this rating may change.

Jess is SO AWESOME! She was so helpful and willing to do everything she could to make sure I got the price and payments I wanted. She helped me find the right car for me and I didn’t feel like she was pushy or a “car dealer.” She is very personable and I felt like she always had my best interests in mind. I initially came to SVG and she helped me find a car that I almost purchased but eventually decided wasn’t right for me. She completely understood and let me get things together and then helped me after that to find another car that ended up being perfect! And she helped me find the most cost effective way to do it and I’m SO HAPPY! Thank you Jess! I’ll come to you first when I want to get my next car!

I bought a car from svg motors, I thought it was a good deal, I bought the extended warranty (good thing I did)The electric fan went out, then the technician said my condenser was bad also, they did replace the parts that were bad, but they unplugged my 2 front lights, I called them and wanted to charge me to fix them IT WAS THERE FAULT THAT THE LIGHTS DID NOT WORK,,,,,, WRONG, BAD SERVICE, DISGRACE AND DISRECTFULL, I AM A VETERAN THATS NOT HOW YOU TREAT PEOPLE

High recommend coming here and talking to Andrew Byrd! Great customer service, friendly staff members and he worked with my situation the best he could. I now have a durable car and I will definitely be coming back next time when Im ready for another vehicle! The cars are in good shape and they all take pride in what they sell here.

I hate car shopping, however this was a very pleasant experience, our salesman Colin was great!

Andrew in the service department is very professional and good at what he does

Was promised over phone $500 down, walk out with car. We were honest about income and credit. Went in there day before Thanksgiving, they said $2k down, blamed it on bank. And we werent picky about vehicle. And lied on 2 vehicles about odometer reading. One listed as 91k, but was 104k. other, listed as 77k, but was 120k. And they sell vehicles for $2k above kbb dealer value. When we had $2k down, they changed to $2.5 k. And I think they lied about my credit score. My score doesnt drop 100 ponts in one week, with nothing negative that could be added to it. Dont trust their lies. Jeff and Travis lie.

Great buying experience with the Urbana team! Im the 4th person in my family to purchase a vehicle at an SVG location. That speaks for itself! Always have great customer service even when I didnt have a service appointment they worked me in!

On Veterans day, Nate in Beavercreek lot promised a car with $500 down, after my wife was completely honest about our income and credit. I called and spoke to Mya, whom promised the same. Both said as little as $800 a month income. Our income equates to full time employment. Day before Thanksgiving, we went to Urbana lot, with $500, and was being pressured for $2k down. They were trying to get us into a Cruze, and refused to let us test drive it, even when offering to leave our licenses until car returned. Also, they never asked for documents we brought. Later at home, I left 2 vms for Jeff, asking why Cruze was 13k miles more then listed, and $2k more than kbb retail price, when theres stains on inside and issue with outside paint. Day after Thanksgiving, I took Uber there, and they were asking for 2.5k down. They blamed it on bank algerithym, and refused to let me talk to Tom personally. They also refused to get car from another lot. Travis got Tom on phone to mention something to me about bank, but pulled phone back when I tried to ask Tom questions. And I think they ran credit on wrong person, because my credit was 100 points higher a month sooner, with 3 other dealerships. Lies and deception. I caught 2 vehicles with wrong odometer listing, and priced $2k above KBB, even if listed odometer reading was correct.

Second vehicle I have purchased from SVG and my experience continues to get better. I purchased this one in Urbana from Jessica Gaston and she exceeded my expectations!! Took time to see what would be the best option for us never put any pressure on us and even got the exact color and model we wanted in a timely fashion. Thanks again SVG!!!!

Svg went above and beyond to get me back on the road. Very thankful I purchased my truck from such a great company

Easy to make an appointment for service. Able to have the appointment at my convenience. Friendly service. Smiles and hellos from non-service employees while I waited in the comfortable lounge area. Finished the service when they said they would. Discussed details of the service and answered any questions promptly and in a friendly way. Observed also how well they treated other customers. Nice experience.

Nobody seems to know how to answer a phone or return a email tried for a couple weeks to reach anyone

Colin was a great salesman. Ask for him

I had an absolutely wonderful experience buying my car. Andrew Byrd went above and beyond to make sure I was completely happy and comfortable in my payments. He was patient and took his time listening to what I actually wanted in a vehicle. Thank you!

Andrew Byrd was a great help. He helped me get financed and out the door in no time. Great salesman and all around good guy. I definitely will be back for my next vehicle purchase!

Every one was very nice and friendlyThey address my concerns with my car and noted intermittent issues I was experiencing. Got my car back to me in short time.

SVG advertises they buy cars. We took a 2014 Cadillac to them and was made an offer by Jeff VanGorder that we accepted. He asked that we bring the car back the next day to have the struts inspected and if they were OK the offer would stand. The next day the struts were inspected and we were told they were OK but then a different sales manager said they would only pay $1,000 less than offered and agreed upon the night before. We refused to sell based upon the switching an agreed upon offer.

We just got the 2019 Chevy Trax and we love it! Our salesman was BRYCE WHITE. If we could give him 100 stars, I would. He did an amazing job with getting us into something that we love and he did everything he could to get us in it and didn’t stop til he did. If you go in, definitely ask for him, You won’t regret your decision.All the staff were friendly and professional.Highly recommend Urbana SVG & Bryce.

I absolutely LOVED my very FIRST car buying experience all because of SVG of Urbana! They were beyond amazing and worked with me to keep me happy and keep it worth while of the time it took to get to take my car! I highly recommend this place!

Highly recommend. Jessica is great. She got me the car I wanted with all the bells and whistles. The car looks brand new and very expensive; however it was not. It was well within my price range. The staff at SVG made me feel very comfortable and there was no pressure to buy. I was in and out within an hour.

Great selection with helpful and knowledgeable service and sales departments personnel who really know their GM vehicles

Our sales person was Jessica Gaston. She was confident, polite, knowledgeable, and not pushy at all. I was unsure of which equinox I wanted. She let me take my time to look at all the vehicles and go over each one. She was very helpful with any concerns I had. I would definitely recommend her.

I love this place so very friendly and helpful.

I have never been more excited to get my vehicle back working. I trusted a small town mechanic shop to fix a problem which they ended up costing me $1,000 in repairs from the inexperience they have with GMC acadias. At SVG I was kept in the loop through the whole process and was put with one of the senior mechanics to fix all the issues the other garage caused. If I could give any advice at all it would be to use The certified mechanics that specialize in the make of your vehicle. If you have a Buick GMC or Chevrolet Urbana SVG would be the first place I would go. Thank you Mark for your patience and dedication!

Great fast and friendly service. Thanks

Highly recommended! Called and got an appointment same day. Everyone was super friendly. Quick and painless!

My first contact at SVG MOTORS in Urbana Ohio was Rob the sales manager very nice man, I made a very special request from him and Ill be darned if he didnt make it happen.Jess was our sales person couldnt ask for a better representative she found exactly what my husband was looking for and kept us updated every step of the way, she made car buying fast and friendly the way it should be. Arron inthe in finance department really knows his stuff made sure we had what we needed at the price we needed.

Very nice helpful people

Bob Lindsey was great with getting us a great deal on a car. We go the car we wanted and at a great price! SVG has earned a customer for life!

Excellent customer service. Jessica really did everything to get me the car that I wanted. Overall experience was great. Would definitely buy another car from here in the future.

Bryce White was an absolutely amazing sales rep. He did anything and everything to get us into a brand new GMC Terrain! I would highly recommend Bryce and SVG motors for all of your car buying needs! Their customer service is top notch! Thank you, SVG!!!!

It was okay, got my oil change, tires rotate, didnt take long.

Just bought a Chevy Traverse and love it. Katherine Mossbarger was our sales person and she went above and beyond to help find the car I wanted. She was very patient with me and spent a lot of time going over the features of the car. I needed a lot of help learning how things worked and she gave me all the time I needed. I would highly recommend seeing Katherine!!! Also, thanks to Charlie Lewis getting me in the price range. Great service!!!! Now they’re on the look out for my husband a truck, so yes we’d go back!!!! Thanks to a great team!!!!

No handle they got us right in and taken care of not exactly at the price I was asking but they were close. Thanks svg for helping and getting us out of a tight spot

Customer care is excellent!

My husband and I were in a tight spot and the crew at SVG was terrific in helping us get a new car, especially Bryce White! Bryce was such a joy to work with and he even shared his gummy bears with me! (I’m pregnant and was hungry... it’s the small things!)We really appreciated Rick too, who went above and beyond to work some great deals out for us!A huge thanks to Bryce and Rick and the rest of the team at SVG. 10/10 would shop with them again!

Just purchased a new Acadia AT4 from Jess at SVG Urbana. She was really easy to work with and accommodating. She made the buying experience stress free! Highly recommend working with them.

I was so impressed with my salesman, Andrew Bryd. He went above and beyond to help get me the car I wanted. Thank you! Everyone at SVG was extremely nice! This is my second car Ive bought from SVG and will continue to be a customer. Thank you again Andrew.

This is an amazing dealership. My salesman, Jack, was very helpful. Answered all my questions, and never tried to push me into a vehicle. I knew exactly what I wanted, and he helped me with that. Everyone there was very polite and worked together to get me the best deal they could. Thank you very much. I purchased my truck roughly 2 weeks ago. Jack has sent short text recently just to check in and to see if Im still happy with my purchase. Ive never met a salesman thats done that. Much appreciated.

The staff is great! Ken Bailey helped me along my journey of finding a car! My buying was quick and easy and they did a great job explaining things to me.

We walked in expecting to be turned away because we dont have the best credit, instead we were pleasantly surprised when we walked out in a brand new Encore. Katherine was amazing and took the time to help us choose a vehicle right for us. The finance team was also great! The car payment was a little more than I wanted; however, we also ended up choosing new instead of used. We felt very welcomed and have already recommended Katherine to friends and family.

I bought a new car at SVG just over two weeks ago and Katherine was extremely nice and helpful. She got me a good deal on a great car, and it came with some other really nice perks from the dealership like free oil changes. Overall Im really happy with my new car, and would highly recommend asking for Katherine. Top notch customer service!

The service department was good had no problems

I worked with ken on getting a 2017 Kia Optima SLX turbo. He was a very relaxed and kind man to work with. Good conversation and he was in and out of the finance office about 5 times trying to get me to a payment I wanted! The man put in the work. I’ll definitely be coming back in the future!

Jack was incredibly helpful and very efficient. He had another car I was interested in brought to the dealership to save me time. He did the best to get me a good deal to get me to the price point I needed. I would recommend this dealership to anyone. Thank you SVG.

Great experience with the knowledgeable service department. They found my issue and repaired it quickly. They loaned me a great car to drive while they were working on mine as well.

SVG was at the top of their game during our transaction. All of our issues are with the contractor that performed the spray in bed liner, and undercoating of our new vehicle. SVG has stood by our side, going above and beyond during these events, going as far as to give us a demo car off their new line to drive while our truck is getting repainted/repaired. SVG has been remarkable in not only making us feel like family, but treating us as family as well. We will defiantly be referring everyone, and returning to SVG for all of our auto needs.

Our sales associate lori was extremely helpful and personable.. all the staff made us feel welcome and made sure we were taken care of. Lori and Jeff worked extremely hard to get us were we needed to be. I’ll definitely come back when it’s time to trade in.

I bought a 2016 Buick encore, the people at the dealership were fantastic. Had a few problems with my car, but the service department was on top if it. Even put me in a loaner, while mine was being fixed.The service department is the best around.

We enjoyed dealing with Bob he is a fantastic salesman very high energy and enthusiastic about his job! Only down side for my husband and I was the run around having to get the car we was interested in from another SVG car lot we spent almost 2 entire days waiting on it to finally be delivered, other ghan that was treated great!

We purchased a new 2017 premium Buick Enclave right off the floor, Paul made sure my husband got everything he wanted inside and out. I highly recommend SVG motors to all my friends and family members who are looking for a new or used car. Thank you guys again.

Jess Gagarin was so so personal, I have never had such a great experience buying a car. I will recommend her and SVG every time someone is looking! Thank you guys so much!

We are very pleased with the vehicle we bought there. The sales team was very nice, knowledgeable, and helpful in the purchase and financing of the vehicle. The vehicle was at another SVG dealership, they arranged to have it brought to the Urbana dealership within a few hours so we could drive it. The vehicle selection was very good and prices were reasonable. I am very glad to have SVG motors in Urbana and I would definitely recommend purchasing a vehicle from SVG at any of their locations.

Got a car for my wife