I give 3 stars because the associates at this store are usually very kind and as helpful as they can be. However, if it wasnt for the friendly associates, I would give it a one star. Unfortunately Metro by T-Mobile as a company, is a you get what you pay for kind of deal. The phones they provide are cheap, and nearly unreliable. The service and internet connection only works about 75 percent of the time. When it does work, its very slow. (Which they advertise it as high speed, so thats false advertising there). Dont bother calling the customer service line with this issue either. They act all friendly, but arent helpful. If you need a phone, for calling and texting and you need it cheap, I say go for it. Just dont expect to get high speed internet. I would recommend just getting the basic plan, and using your phone over WIFI connection, as it would be more reliable that way, and you wont be wasting your money.

Awesome people working there, they went above and beyond to get me the phone I wanted. The guy on Springfield was going to open on Christmas day t for me and pick it up on his way home for me from another store. Then he called other stores close and I ended up driving 3 miles only to get it. And Ive had Metro for 5 years I think. Been awesome!

I went here a few months ago and had a good experience. Their phones are at good price and a good selection of phone cases and accessories. My mom doesnt speak good English so it was very helpful to have someone bilingual help. I would recommend it over the other stores in town.

The best place to get your cellphones and cellphone accessories. Customer Service is great. Fast,fun,and friendly. I highly recommend for all your cell phone needs

I bought a phone with new activation. The phone was defective. They called me to get the replacement phone. When I was there, I found that the phone they have is not mine. They waved the shipping fees and sent me the right replacement phone by mail. It arrived after 3 days.

The person I talked to was Robert! Very helpful and knowledgeable! Will see them the first of the month.!!!

I wanted to know why my phone kept running slow. I was trying to be careful not to loose important photos. So he laughed at me and said once you upload pictures, photos etc its already posted on YouTube. I replied by saying I didnt Know and I didnt find it to be funny. Metro PCs representatives across the states lack & have very poor training 👎

BOUGHT 2 IPHONE6 BRAND NEW LAST WEEK FOR 400.00$ THAT DONT GET SERVICE IN THE TOWN I LIVE IN MAHOMET ILLINOIS THEY WONT LET ME RETURN THEM DUE TO ONLY BEING ONE DAY OVER THE 7 DAY RETURN POLICY

Can I ask why I came all the way from Champaign to replace my phone and you guys are closed at 11:40am when your sign clearly states your open at 10am?

Good day to start plan

Always friendly and knowledgeable

Good service

Good place to shop

Thumbs up

Good

Excellent service and very cordial