Only had my 2021 LS500 for maybe 3 weeks before I had a tire blow out. Car was towed to the dealership and when I picked up my vehicle my rim had significant damage. To their surprise I had taken pictures of the rim as it was being loaded onto the flat bed tow truck and there wasn’t any damage whatsoever. The dealership has the balls to ask me what did I hit like it’s my fault? I will be consulting my attorney today.

Very satisfied. As usual. Thank you to Ray & his team. Wonderful accommodations.

Bill Scudder, Doug and Albert are the ideal team to have help you when buying a car! Bill was patient and helpful showing me all the vehicles. Doug was great at helping me keep my payment where I wanted it to be and Albert helped with financing. I appreciate all of them and will go see them when I am in the market again for a car!

RAY LABERON WAS AMAZING !VERY PROFESSIONAL, PATIENT, AN KIND. RAY HAS EXCELLENT CUSTOMER SERVICE SKILLS!.

By far the worst customer service that I’ve been to. Poor explanation on the service and lack of knowledge when asked questions.Definitely need some more/better training on customer service.

Very good service.shout out to my service advisor Jeremy

The staff was great. They even gave me a loaner. The waiting area was well stocked with cold drinks and snacks.

Jeremy Barry is the best. We have been working with him over 10 years. Efficient, kind and professional. We feel like family. Cliff is also the best and we always look forward to seeing them both when we drive up from the Outer Banks. Yes! Because of them, we keep coming 2 hours to get our car serviced.Frank and Lynda Hester

Chris my service advisor is awesome as usually! Priority offers a military discount and amazing service!!

Mr. Lobban, his team and the concierge service gentleman provided quality and professional service throughout the entire 3 day process. My vehicle is driving better, so great job also to the mechanical service team.

So let me just say I will never buy a car from priority Lexus again. I spoke with a sales manager at Priority Lexus Virginia Beach regarding the car I purchased on Saturday, 01/16/2021. I reviewed the carfax and everything appeared to check out satisfactorily. However, when I downloaded the Lexus app it displays in detail the tech notes and recommendations for the car. The tech who serviced the car recommended several repairs that were not mentioned to me or completed by Priority Lexus. I was not provided the common courtesy of revealing what was known about the vehicle. This is very disturbing when the vehicle has received all services at Priority Lexus in Virginia Beach. They intentionally kept this information from me. Had I known about this before purchasing the car my decision making would have been very different. When this discrepancy or lack of full disclosure of known information was presented to the manager the response was the offer of a complimentary alignment. This is unacceptable considering the tech recommended an entire list of repairs which included new tires. I also spoke with another manager who agreed and understood why is upset but chose not to do anything. Stating that if they did the repairs it would be on my dime or they would add it into the price of the car. Instead of feeling joy over my purchase, I feel cheated and saddened that I trusted the salesperson to provide accurate information so I could make an informed decision. Unfortunately, Im not a satisfied customer and felt the sales team will stoop to whatever level needed to make a sale.

Andrew my service writer and my mechanic Richie Chrisman were outstanding again as always. ANDREW called my service agreement company and got approval for service well after expired time. Many thanks to Andrew for taking the initive to call for approval, as always he has served me well...Thanks again Chris.....I meant to say Patrick Worrell as my service writer ((I had a senior moment)) sorry please give due to him as he is top notch....Thanks Chris

First visit, being new to the area, needed a new battery. I received a call as I pulled into the service area about a family emergency. Service managers Mike and Christopher and their mechanics got me out of there in less than half an hour. GREAT SERVICE, especially for a brand new customer! Beginning of a long relationship.

Don’t trust the service department now that Priority owns the dealership! Had an oil change and safety inspection and was told car was fine. Returned a few weeks later for a recall item (I’d put maybe 200 mikes on the car) and was approached by an employee who told me he’d measured the tread on my tires and while they didn’t “need” replacement they could potentially be unsafe. The same tires that were fine a few weeks earlier. When I thanked him and told him I buy tires at Costco he proceed to tell me reasons why I might not want to buy tires there. This is a sales tactic you’d expect at a run down used car lot. There’s absolutely nothing wrong with the tires. Trying to sell a customer something he doesn’t need to address a problem that doesn’t exist and discrediting a reputable competitor in the process is disgusting.

Excellent customer service.

The worst Customer service experience ever. I will never purchase anything from this dealership again.

It didn’t feel very welcoming when I got here...it felt more like a what do you want environment? I asked about the price for my oil change and tire rotation being so high and was told that’s Just what it is. Ok so I’ll never come back here again. I’ll just go to Firestone. They know how customer service works. Just because you have A Lexus doesn’t mean it can’t be handled correctly at another repair place. It’s surprising you don’t offer military discounts in a military town....lol! Good day, god bless.

Very disappointed they dont participate in Priorities for Life from other dealerships like every other Priority dealership does. That is a huge selling point from Priority. I hate to travel all the way to Chesapeake from Virginia Beach, when Priority Lexus is just down the street. This should be addressed.

Always great service! Chris is awesome!!

In and out - an hour and a half.. state inspection

Great service as always.

Mixed bag w/Charles Barker Lexus. I purchased a 2015 RX350 back in March 2019. Only had to bring it in for service twice (Lexus awesome!!) However each time I get the car back w/grease marks on the drivers side foot/door jamb. First time they came out to me to pick up and clean vehicle but to have happen again??? Shame on you Charles Barker!! The ball is being dropped somewhere and think you need to reevaluate your service dept. This is unacceptable and I am seriously thinking about taking my car elsewhere for service. The Certified 2 year plan is not enough to keep me with you. Sorry you do not value me as a Lexus customer as I am sure you do w/your MB and Maserati customers. Jeremy was great as advisor and happy work covered under a warranty but disappointed in condition of vehicle when job completed.

Quick, efficient, courteous.

This review is specifically for their service department, particularly the service writer ***A. R.*** for his *extreme* lack of professionalism. Please see timeline below:1. Arrived 5 minutes before my service appointment. Typically, I wait in the vehicle for a attendant/service writer to meet me to discuss what needs to be done service-wise. This concept seems to be foreign to Charles Barker Lexus as there didnt seem to be any service writers out front. I witnessed 2 customers who pulled in after me run around and flag down whomever they can. For such a premium brand, this is low budget behavior. Ive seen better service at Honda, Toyota, and Subaru dealerships.2. When I finally caught his attention, not even a hello or anything and didnt even get out of his seat. A minor annoyance. Rather than discussing my needs, he just hands me a paper and points to where I need to sign. Again, a minor annoyance but what if I had other service needs that needed to be addressed? Thats lost revenue for Charles Barker Lexus.3. While waiting for my car, I noticed there were other service writers going to each customer in the waiting area and detailing what was done, might need to be done and even the state of the car. The service writer I dealt with felt it was appropriate to call my name and announce my car was ready and proceeded to walk away.4. While paying, I had noticed that the service fees werent entirely correct. The cashier asked me to discuss this with A. R.. When I walked into his office to discuss this, he didnt bother to even look at me and audibly sighed. Again, not the type of attitude nor service I expect with a premium brand.This will likely be the last time I bring any vehicle to Charles Barker Lexus.In fact, you can likely take your Lexus vehicle to a Toyota dealership for service (same work, lower rates, better customer experience)! Id also like to mention that there are quite a few reputable independent mechanics who do the same work (if not better) at much lower rates than Charles Barker Lexus.

My service tech (Lori) gets 5 stars for sure! But my rating of 2 stars is in general. They (the Service Dept) just give off an aura that they could care less about you or why you are there! Ive always had that vibe and if there were another Lexus dealership in the immediate vicinity thats were I would go!! Oh the customer service Department is great too! Service Department.....sucks..Ugh!!

They worked on my car, which took an entire week. Then I had to take it back because of the same concerns. Instead of listening to my concerns, they asked me,if I was driving down a bumpy road. Even the mechanic body language showed issues with my concern. They agreed to a loner car and finally after,checking, they discovered that they were wrong. Another week went by for,me to get my car,back. They then tried to charge me for the leased car.

Had good experience in purchasing my new Gx460. Salesman knew all aspects of the vehicle. Hoping the service department is just as memorable.

Always red carpet service. Jeremy has been our service representative for 10years. Thanks for your unmatched service.

Charles Barker service exceeded my expectations. Michael Moore our service rep is great. The cashier Marta always confirms if everything was good with my visit. Very fair competive pricing. Very honest.

I got my car serviced here and they were super helpful. I was able to use the business center without interruption and my loaner SUV was a newer model of my RX 350. I would recommend this dealership for service if you have a Lexus.

I always have a great experience when Im dealing with Charles Barker Lexus, and if any problems should arise, the they will step in and take if the issue, the staff is always nice, especially Mike over at the service dept, always making sure that Im getting the best service on all my needs

I buy all of our lexus parts here... we get our lexus serviced here too.

I stopped in at Charles Barker Lexus on Virginia Beach Blvd. in 2003, looking for a new car. I had been out running errands with a friend of mine, and I looked at the IS300. It was new on the market, sleek, and sporty. I walked around the car, and looked for an associate to assist me. I was ready to make a purchase there and then, but I couldnt get help. The salesmen snubbed me as if they were too busy to help, and there were only two other people on the whole lot. I tarried around for a few minutes, and then realized that I was not dressed like the other two potential customers, and we left. That weekend, my wife and I purchased a 2003 Toyota 4 Runner Limited with the V-8 from Checkered Flag Toyota. I have been going to Checkered Flag for all my vehicles since. They have taken me seriously every time I went to the lot.

I experienced a 5 Star visit every request was performed to perfection i called this morning for an appointment and within three hours I was home.

Great service at drop off.

Best auto service . Only problem Lexus doesnt need much service

Excellent Service w/ Troy Gaede

Best place for me to take my Lexus when I need to have certain things done to it

Awesome team, everyone is truly there to help you and make your visit a great one.CB has the right idea with customer service.

Chris the advisor is great. Nice guy, very welcoming to a new dealership for us.

I received a phone quote of $400 to repaint front hood and $150 to replace bra on my Lexus. When I took car over to firm up price and time to do the work, I received a quote of $900. The rep didnt acknowledge the price discrepancy. Charles Barker service rep admitted to the mistake but didnt feel obligated to honor the original quoted price. Beware of Charles Barker because the business doesnt honor its price quotes, I would rather do business with reputable companies.

The service was great! Just got a oil change.

Great service Jeremy always gets me in & out in timely fashion! I haven’t had bad experience in almost a decade! 👍

Andy is always more than helpful and keeps me informed on everything thats going on with my card. I couldnt be happier coming here!

Great as always. Every time I get my car serviced, Im wanting to buy a new Lexus.

Great customer service from the time you pull up till you pull off the make sure they meet your every want and need And Chris in the service department is outstanding !!!

Several years ago I brought in my wifes 250 in after the doors started to disintegrate to due a fault that was identified with the plastic by Lexas. We tried to get it fixed but they said it it was out of warranty. Im very disappointed in your service. In the future please fess up and resolve issues that were made in your manufacturing process for the customer.

Great service, always. The service Reps as usual, very helpful.

The single best experience Ive ever had a dealership, bar none.

Good service and friendly.

They really take care of customers. Very impressed with the service department.

Clean and quiet. Very friendly and polite.

I purchase a car and the extended warranty. Car got totaled. I signed the form at the dealership to cancel and get prorated Warranty and Toyota Finance both say Dealership still has not faxed cancellation form!!! 2 months REALLY. EMPLOYEES THERE ARE UNPROFESSIONAL. BUY ELSEWHERE

I Always Receive Awesome Care From Everyone Here. Happy Happy Customer!

Took my car for diagnostic. Communication was good.

Excellent customer service always!

Quality service and very friendly environment. The food and drinks are a big plus also.

Terrible service. Rude and discriminatory. I had a Lexus vehicle for 15 years in different states. Switched to a different brand as I did not want to deal with this dealership. I have never come across a Lexus dealership with bad service until I came here

Very good service and a comfortable waiting area.

They do a fine job with your car, but the customer service is lacking. Instead of listening to the description of the problem and trying to find the issue, they insisted they couldnt recreate it.

Knowledgeable and professional staff and the free drinks/snacks are great.

As the Parts Department staff is best!!!

Chris is absolutely outstanding

They treat you very well and lexus are awesome cars. You get what you pay for.

Oil change in and out in 40 minutes

Great service!!! Pleasant workers!!! Will not go anywhere else!!

Best service on Earth.

Great customer service as always

No greeting. No vacuuming inside of car. Just a bunch of lazy people not caring about their customer. This is the worst Lexus service center by far and I have been to Lexus in New Jersey, Las Vegas, San Diego.

Excellent service from Mike and Ryan in the shop

Excellent service, as always. 👍

Very efficient...as usual.

Chris is the only person we can trust with our cars.

Friendly Helpful and Speedy Service!!!

Excellent customer service

Jeremy Barry and staff are Best!!!!

Great service and friendly

Good service !

Great customer service

Great service!

Very nice!

First Class Service

Excellent

Great Service

Great service!

Great service!

Always so professional at Charles Barker.

Great place

Great staff!

No problem

Love the hospitality

Exxellent Service.

AWESOME

Excellent Service

Purchased two cards from here

The best in VA Beach

Great Service