I think they do a good job. I like coming here because they do a good check on my car and they let me know how much the labor will be to get the extra services. They do take a long time though. For an oil change it took over an hour. I got there as soon as they opened, was the first customer in the building, and it still took them a very long time to change my oil.

These folks know what theyre doing and it is a rare pleasure to find a store that appreciates my business and hard earned money! I purchased four Endurance Trailer Tires and had them mounted. The price was very competitive. The service and attention to detail was outstanding. I highly recommend you give Marc a call.

Convenient location. Very helpful and friendly.

Had a random flat tire, went in with my wife and young child at around 4:30pm (right before close), they were gracious and kind to stay a little late to ensure our tire was good as new. Definitely recommend. Great atmosphere, and quality work, made us feel at home.

Great service. Very friendly people. Marc & Brandon help me a-lot and they are very professional. They are amazing people also if they know what you need and what the problem is a place a majority of time to fix the problem just tell him what you need and what the problem is and they can get the job done double thumbs up. I definitely recommend to my friends.

Good and through work but bring a sleeping bag a days worth of food and make sure you have A LOT of data. Because this was the absolute SLOWEST oil change in the history of man ( maybe just a small exageraction) but the are Sloth Slow. And we had an appointment.

I usually take my car here for routine maintenance. I think theyre great, they are courteous and have some of the best prices in town. I Just had an issue with some brake work I had done, but they were very professional, upfront and honest. They took responsibility and fixed the problem. I highly recommend Goodyear. Its hard to find a repair shop that operates with honesty and integrity .

Made an appointment on-line through their web site on a day that happened to be a holiday only to be called by the store and told they were booked solid. The gentleman stated that the time slots available online didn’t reflect what they had scheduled in store. Goodyear generated over 15 billion dollars last year and I’m expected to believe that their in store scheduling software doesn’t reflect available time slots online in real time. I think it’s much more likely these guys just want to cut out early on a the holiday.

Good place to get your vehicle fixed

Despite making an appointment, they turned me away because they were too busy. I got the same service done at Valvoline Express for $40 less. And it took far less time than was quoted me here even with an appointment. And heaven forbid that you bring in the identical oil they use (that costs about 75% of what theyvm charge) because they dont install aftermarket parts.

Had a low tire. They were short staffed so they couldnt check the tire, they just put air. Found out later I had a chainsaw file in the tire. After I drove to Killeen.

Worst customer service I have ever experienced. Made an appointment online to get my air conditioner repaired, drop the car off, TWO hours later they call and tell me it will cost a grand to fix my a/c. I say no and go to pick it up because I’m not so sure about that price. When I go to pick it up, they tell me it’ll be 40 bucks just for them to look at it. I understand they have to spend time to look at it, but for 40 bucks and without telling me on the website, or when I bring the car in? So I ask a few questions about why it cost 40 dollars to merely look at my car, and the employee decides to be petty and gives it to me for free, even after I gave him the money. Obviously I’m not complaining because I saved my money, just rude customer service and I have a sense that they were trying to highball me on the price to fix my a/c. Terrible place

I came here due to an issue with my car dying and consistently having to be jumped. I had several tests done on the battery and was told the battery was fine. I took my car here and they advised me that the alternator was bad and needed to be replaced. After 3 days, I had the same issue occur. I brought it back and was advised the battery was bad and explained why it can test fine when it starts to go out. They were extremely helpful with helping me out and getting me fixed up. Brandon spearheaded the help and was very professional and wanted to make sure I was a happy customer. Very satisfied with service and would recommend to others!

These fine young people have been our pit crew for over twenty years ...Just as satisfied as we were the first visit even now ...

I love Goodyear!! They are friendly and service on my car is great!!

As a young female, I have experienced other shops in the area try to take advantage of what they think is a lack of repair knowledge on my end. Goodyear has been the complete opposite! I told them my dad does some of my repairs and when they found some issues while doing an oil change, instead of trying to get more money out of me, they informed me it was something my dad should be able to do. Timely, honest, and polite. I would highly recommend Goodyear for any females who have had negative experiences in the past with repair shops.

This place is amazing, Mo the manager was so polite and helpful. He got my car fixed in a jiffy and explained in normal details what was wrong. Nathan the mechanic did a fantastic job getting the car repairs,,, if you need service, I highly recommended this place, thanks guys really appreciate your work...

Recently had a vehicle repaired. Service and staff were excellent. A solution was found and abruptly attended to. Definitely coming back!

Its where we get tires from where we work. Its got friendly staff members that work there.

This place is great! They work so fast, and keep you informed about what they are doing. Its also really easy to get ahold of them by phone.

Customer Service was great. 10/10 would recommend in a heartbeat.

Very impressed!! Despite being late Sunday afternoon, Gaylon was very understanding and made sure we were taken care of. We had a tire blow on the north side of Waco and Gaylon and the crew were quick and professional, getting us on our way, even staying past closing time. Many, many thanks!!

2 hours to install 4 tires and an alignment and still not done. You are not that busy.

I booked my appointment on line and Moe/ the team took excellent care of my car.

Friendly staff. Clean, nice waiting room. Work done promptly and in good order. No heavy handed sales pressure. Will go again.

Very busy heavy on the covid-19 stuff could wait there for hours for tiif youre in a hurry dont suggest it

A big Thank You to the guys at Goodyear for the many years of flawless service they have given me through all my trucks, cars and to the rest of my family. Brandon, Tony, Toby, Moe and Daniel keep up the good work guys!!

People that are really good at there job. they knowing what theyre doing I trust them so much are really highly with my car problem

Very good service and also explained what needed to be done so I could understand it.

This is the second time I’ve been to this location with my son. The first was pleasant dealt with a man by the name of tony second was awful and had to deal with a gentleman by the name of Brandon. I feel like he could careless about his employees and the customers that coming walking through the front door!

Got my oil changed. Customer service was awesome and it didnt take too long. Will definitely return for my scheduled oil change!

Free flat repair - good job.

Awesome staff

Very bad customer service & extremely rude employees. Had a tire emergency on Sunday tried to get in before they closed and they told me they would not do a patch on my vehicle. Had to drive home with a flat tire... and they were still open! SMH! Do not go here. They do not care.

Great service Galen was very knowledgeable and explained everything completely Good prices On 4 wheel alignment with guaranteed Even open on Saturday and Sunday Will return

Love this place. Brandon is always helpful, truthful, and courteous. They never try to screw me around like some other tire shops around here.

True Professionals; Friendly Folks; and Knowledgeable Staff all around--even given my initial reservations after incurring some additional expenses that I had not planned for! Vehicle broke down in Waco, TX while traveling from Oklahoma to San Antonio; had car dropped off at location for a week due to fuel pump issues--while also performing an oil change, had other item break that required replacement! Staff thoroughly explained how wear & tear caused part to break--but after considering my feedback, agreed to give me a discount for parts & labor! Even more, Manager took time on day of pick to speak to me again & provide an additional explanation of how part could break; but most importantly, to ensure that I was Happy with my repair experience and would continue to trust in Goodyear! Given circumstances, location treated me fairly and reassured my confidence in their Brand-Name! Would highly recommend location!! 👍🏽

Gaylon and staff did a fantastic job of checking my battery and alternator. friendly, honest, and efficient.

Fantastic and friendly service. The staff was professional and quick. It was the best tire experience Ive ever had. Would gladly recommend.

I went to Goodyear to have a tire fixed. The guys at Goodyear were professional, polite, and quick. They had me patched up and ready to go in under an hour.

Employees were super nice but I literally sat for 2 hours to get a tire patched. Had two customers come in after me and they were in and out within 30 minutes. Next time I will be going somewhere else for sure.

Friendly and helpful staff. Helped us check air in tires, and showed us how to read the gauge.

Great service! If you need good, honest automotive repair this is the place.

Excellent service n right price.

I went in for a standard oil change on my 2013 Toyota Venza, and they not only gave me a $10 discount on the service, but they included a vehicle inspection and a tire rotation for free. Service was prompt and friendly. I had no complaints.

They main guy there was such an old crotchety douche, but other than that I assume the service is good. Didn’t find out though, just went down the street to firestone!

I have taken my vehicles here for over 5 years and never had a problem until now. I took my car for oil change and it broke down the same day. They told me they checked everything while changing the oil. They lied. I called to speak to the manager and he admitted they are not equipped to care for my vehicle and were not able to check for any problems. They are liers and will not put there hands on my vehicles. I am disappointed about the trust being broken.

Once my issue is resolved I will be happy to change this review but for now I just have to be honest. The customer service is great and you can tell that the guys back there work hard on the cars( I have respect for anyone that works hard). But the reason I am giving them a low review is the fact that I had a FLAT TIRE right after. I understand flat tires can occur anywhere and you can run into anything but I used the same way I go and the same way back for 6 years, so it is hard for me to not find a correlation. I am very understanding and I look at all possible options. And then If you have a new customer mostly one with potential clients that tells you that they had a flat tire right after they have left your shop: the proper and polite thing to say would be well come on, lets take a look at whats going on. I mean at least try to pretend to want to resolve their problem, give the customer a call back golly... I was going to come back next Saturday and get my friends truck but that is no longer happening. Summary of the review: I am disappointed that this was my first and last time here.

If I could give NO STARS I WOULD. Please dont take your vehicle here. My son took his truck on for a slow transmission leak and they screwed his truck up so bad they recommended him getting it towed home. They sheered the bolts off of his transmission. Ill be posting pictures and calling an attorney.

This is actually in a Walmart shopping plaza. It was extremely understaffed the attitudes of the workers showed frustration.they told me they would have to use a machine to take off my tire and it would shred my tire so I would have to buy a new one,I asked an older guy that work there and he said no they can take it off by hand and you do not have to buy a new one. Heads up if you road coverage on your tires through them at only covers each tire three times.I was there because of a nail in my tire and it took me over two hours.

Thanks Larry for getting us in quickly when our tire blew out while traveling through Waco. Honest and respectable service.

Tony a real help. Friendly folks good service

The best place in town for an oil change and lube job. Check it out today.

Goodyear has always been the best tire service company for me.

I would not even buy lawn mower tires from this place. If it was not for the warranty, I would take my business else where. This place needs an overhaul in management. Should not take over 2 hours to fix a flat.

Great service. Recommend highly

Im told 3 to 4 hours to fix a flat on my 39 5th wheel, maybe longer. Only thing is, you have to make campground reservations ahead of time, I wouldnt make it. They put air in it an sent me on my way. Lol. Its not Les Schwab!

Nothing but professional service! Very friendly staff and very helpful.

Good service and the only place i get my work done on my car.

Great service at a fair price!

Tristan was awesome!!! Thanks for taking care of my tire repair!!!

I got the tires I needed and good service.

I hit debris on I-35 at 6pm on a Friday night and blew out a tire. I called Brandon and found out they were closing at 7pm. The tow truck pulled in at 6:52pm, but they stayed late and replaced two damaged tires for me. Thank you!

The guys are wonderful!! And very patient with their deaf customer

They told me I needed to wait almost a week to get an oil change!

Went there had broken a/c compressor removed they stole my old compressor which had $30 core value I suspect they sent it in to be rebuilt then turned around and sold it for a couple hundred dollars. They never made it right with me.

Seems a little over priced compared to other places in Waco

Outstanding customer service. would not go anywhere else in waco

Had unique circumstances with my vehicle and out of 6 shops they were able to fix the problem at a good price

Awesome service and management is very well knowledgeable

HORRIBLE HORRIBLE SERVICE! Do not take your car to this place they will rob you of your money

These folks are awesome!!!

Quick, Friendly, and Affordable.

This is the worst Goodyear Ive ever been to these guys are inconfident they dont know what theyre doing and theyre all stupid.

Always fast and courteous service

I have now been here for two hours to get a new tire

Great customer experience.

Everything went well.

Awesome

Good service.

Great service

Great service

Friendly people

Great

Fast service