Jonathan did an excellent job! He solved my problem and is very knowledgeable, friendly and effective.My car was not starting and a previous attempt to diagnose it told me I needed a new charging system. I decided to check once more with AutoZone and Jonathan was the person who volunteered to do it.He diagnosed it correctly, and on top of that, he recommended a battery that was NOT the most expensive one they had available for my car.Great experience and a great person to work with!

I was with my friend yesterday who was sent to pic up a part for her car. I advised her it may take a while at this store and went in with her to prove my point but felt right away I must have been in a different store. The staff was friendly, helpful, and very professional. I dont know what you did, but keep it up. Ill be back whenever Im in the area in the future.

Great customer service! Ryan has such an uplifting spirit and was so knowledgeable and helpful. He also made sure to educate me about what I needed after correcting another employee’s mistake, which I am so grateful for.

Big shout outs to jonathan at the 3930 wake forest location for helping my put with my battery situation. Got me and my friend problem fixed in less than 30 mins and gave us some helpful tips 👍🏾 we appreciate it man

Went to this location yesterday. This store is amazing: clean, well stocked, and competently managed. Definitely impressed! Thank you!

Very clean and organized! Has taken a turn for the better lately it seems. Definitely will be back!

Mike at the Wake Forest store was extremely professional and knowledgeable. He made arrangements with two stores to help me obtain all the paint I needed. Thanks Mike!

This location was friendly, well staffed and had what I needed on stock.

Felix was awesome. He was helping another customer outside parked next to me. Once he finished he noticed I was struggling to put the cap on the headlights and he asked me if I needed help. I told him what I did and couldnt do and he stepped in, and within few seconds he put it in like a Professional. Thank you Felix! For being helpful and your service with a smile. Thank you so much.

I love this store! Mrs debi Richards was awesome tonight!! Came in around 645/7 with a challenger that needed a new battery and was giving us a CHALLENGING TIME to get out the car .. she came right out the help us after we asked for assistance ! Tested our battery.. gave us a assessment based on her experience which was excellent by the way.. and provided us a battery that was best with a great discount!! Was up and fixed by 745!! Thanks Debi Richards!! You’re Awesome!!

Super nice lady went above and beyond to make sure I got the correct parts. I drove past 3 or 4 other auto stores and will every time from now on. TY auto zone staff!!

Customer service has really went down hill at this particular autozone! Went into auto one 4 separate times and had very little service most of the guys just sat there and I’m the only person in the building

Mrs. debi was great, she went above and beyond helping me with my license plate light. Taking the extra step really makes a difference thanks Mrs.Debi!

Requires face diapers even though NC doesnt have a mask mandate.

Great customer service very helpful, made sure I was able to find what I needed.

I love my local Autozone. It is my go-to auto supply place and the employees are very helpful.

Complete waste of time. I ordered simple stuff--2 cans of refrigerant and a gallon of antifreeze. It was ready within an hour. When I arrived at the store and placed a call for a curbside pickup I was asked to give me a minute, buddy and placed on hold. TWELVE MINUTES LATER, I drove to Advance Auto, about 200 yards down the road, picked up the antifreeze & refrigerant and walked out of the store. Its now EIGHTEEN MINUTES and the person who asked me to hold a minute has yet to pick up the phone. I hung up, called back and cancelled my order. When I got home, I unsubscribed from AutoZone emails. Save yourself some time and trouble--shop elsewhere.

My battery died in the middle of the road RIGHT outside the store. I was stuck in the middle of the turn lane so I called them and they all came out and pushed me to the store. it was pouring rain. John came out and replaced the battery and the windshield wipers and was excellent to work with. if I could give more than 5 stars I would

Dont go here. I understand the ultimate goal is to make money, but predatory upselling is reprehensible. Go anywhere else.

Always busy, so you might wait a minute, but the service you get it worth it. So helpful.

I experienced great customer service here. The employees allowed me to use a code scanner when my check engine light came on. Advanced Auto Parts denied me the same service. I will not go back to Advanced. My business will move to Autozone.

Great place to go for your car and the customer service is great too

Well stocked never have any issues.

Battery died and went to AutoZone in Wake Forest for battery check and replacement. Allen was very nice and replaced the battery with a Duralast Gold battery; told me of their other services (I had to idea!); very clean, nice store. Talked to the assistant manager today, Darryl, about the quality of the battery and he was very helpful. First time at AutoZone this week and I was very impressed with my first experience.UPDATE:. I went to AutoZone yesterday because I was not able to get my new North Carolina license plate off of my Honda as Honda uses specific bolts or screws and I did not have the tools (a socket wrench?) for it. Because I had had a good experience 2 years ago with my battery at this particular Auto Zone, I called a couple of days ago and I spoke to a woman named Diana, who said she would be happy to help me put on my new plate! So yesterday I went and Diana wasnt there, but the store manager, Debi was, and she was so nice and helpful! She got the appropriate tool and bolts and at no charge she gladly took off my old plate and put on my new one for me! How nice is that? Who does that anymore? Well, I know one place that does, Auto Zone!! So Ive had two very good experiences there in the last 2 years and I cant thank the staff there enough. Big shout out to Debi!! Youre the best! - Katrina

Went in there not sure of what I needed. Debbie quickly knew exactly what I wanted and explained how to install. Great service levels.

I just waited 8 minutes to buy a fuse puller. Once the 2 employees assisting customers at the registers finished with the previous customers, they walked away to take a break. Meanwhile 3 other employees, at least one of which was a manager, continued to support ignore me in line. The only other customer waiting. I understand being busy in retail, I’ve managed big box department stores, corporate specialty retail and independent retail stores. I now manage a retail store by myself with no other employees and I can assist every customer in my store and acknowledge that their business matters. There are those who care and those who don’t. This staff definitely doesn’t care about providing subpar service let alone great service. Shop somewhere else, you’ll absolutely get much better service. . Shop local!!!

I called this morning and spoke to Mrs. Diana.She was very nice. I needed a certain item.I locked my keys in my truck.And she looked up the info and told me what she had and even gave me an extra tip of advice.Thank you.

Great customer service. Prompt with a good attitude

Darryl, Issac and Jonathan we super accommodating. They greeted me with big smiles and were willing to do anything to help! Even came out in the storm to help me determine what I needed! Awesome team!!

The young girl behind the counter was rude and has no clue what she is doing

Thank you for great customer service Allen

Kudos to the young lady working the counter, that offered to change the wiper blades I just bought.

Manager had an awful attitude when I tried to return something, been going here for years for my car parts

Good place for parts, with friendly folks.

Customer service is not great. Staff seems to want to pass the buck when difficult situations arise that cause them to have to do more than just put a part number into the system. Management is no better and seemed to get flustered easily and became defensive &condescending at times.

Amazing customer service.......I was helped by Brandon today......I had two lowbeam head lights that needed to replaced. I had no idea what I needed. Brandon came out to my car and identified the exact bulbs I needed.....took me to the section of the store where the l bulbs were located and explained the difference and price range of each......after I picked the bulbs needed and checked out Brandon installed the bulbs in my car. My niece and I were amazed and impressed with the customer service we received. Customer for life...Thank you!!!

Diane, one of the managers there at AutoZone in Wake Forest MAKES all the difference in that entire store! I have been in the professional automotive business for over 25 years and she respects and helps me accordingly.

10/4/20 went in to the S. Main St. location for a battery. Received the worst customer service. Very bad vibes from the attendants on staff. I took the hint that they didnt want to help and went down the street to Advanced Auto. Glad I did. Great customer service and had exactly what I needed.

I had some questions about my Rav4 not starting, Diane was very helpful, It is nice to know that during these covid times, there are people like her.Bless you!!pp

My shopping experience was Great! Very helpful Staff, Store Associate Jetzeel took care of me with my truck; He has alot of helpful knowledge and customer service skills on vehicles!

Great service from the staff here at the Wake Forest location! I went in looking to get/install new headlights and was greeted as soon as I walked in the door. Upon asking for help, John quickly stopped what he was doing to assist me with this matter. I will be returning for any future auto needs I may have. Thank you!!

Very competent and friendly staff.

Came in for a rearview mirror adhesive kit, and the store associate was very polite and helpful. Walked me to the aisle and gave me advice on which one to purchase. Easy experience, and helpful staff.

The service was phenomenal I am a handicapped disabled customer and the employee John went above and beyond when it came to customer service even helping me exchange my headlight bulb in the rain for which I am truly grateful. Excellent customer service and amazing staff! Thank you!!

Went to get my battery tested and Matthew was very patient and helpful when it came to my questions.

Had a great experience with John (store manager) last month and can’t speak highly enough towards his help. My check engine light came on and I brought my car into my auto body shop for their input. After receiving a $1300 estimate towards “needed” repairs, I brought my car over to Advance and got free diagnostic testing. Based off the diagnosis, John told me that only a very small portion of overall repair was needed to resolve the check engine problem. Moreover, given his past history as a mechanic, he even recommended trying to go under the dealership so it would potentially be covered under my warranty. I did exactly that, and got all the repairs completed (parts, labor, etc) for $0.00. He even was kind enough to continually answer my questions by phone after I left the physical store itself regarding potential next steps. Without his incredible insight and experience, I would of ended up spending a lot more money than needed. He went above and beyond for me and I sincerely appreciate their commitment to their customers! -Regina D.

Store was clean and had the parts we needed stocked. Staff was friendly and courteous. Offered help. Will be my go to store

Very helpful! Was able to test my alternator and battery. Bought a new battery had it installed!!!

Sometimes inventory in not accurate but staff is friendly and helpful.

Tim was my hero today, couldnt have been nicer. Changed my battery and had me on my way in no time!

BIG SHOUT OUT to store manager John and his co-worker Patrick. I stopped for a routine battery check that was everything but routine--just ask Patrick.Turned out to be a rusted, corroded battery connector as the Duralast battery was fine. Patrick battled that cable for about 20 minutes and with a little teamwork from John finally conquered it.Patrick installed the new connector and put it back together only for us to realize the passenger windows were not operating.Quick thinking John googled us a solution that reset the system and I was on my way.Wake Forest Autozone Store ManagerJohn and colleague Patrick-GO SEE THEM! They will take care of you- two great guys.

Couldnt use $10 off $50 coupon because the stuff I purchased was on sale by $3. My total came to $56. I even asked if he could just ring the products up full price and he was not able to do so.-Update- went online and put in the same exact items and used the same coupon that says IN STORE or ONLINE and it worked. Owed a $6 refund. Called customer service and he said to return everything and purchase it online to get refunded for the difference.

Needed plugs and wires for my truck and plugs and pads for my car. John is a very helpful,friendly and knowledgeable person when it come to parts for your vehicle. He will get you what you need. I call him Mr. AutoZone.....

They always have the parts I need in stock.

Had an issue with my battery cable popping off even with a shim. Before I purchased something, the clerk asked to see it. Told me to hold on and went inside the store. A few minutes later he came back, fiddled with the cable. Problem solved and it cost me nothing. Now thats service.

HORRIBLE CUSTOMER SERVICE. I am a female and walk in no one asked if they could help me, after walking around for a few minutes I asked two salesmen a question which they both just started and looked at me funny and then said “I don’t know” very rudely. Never shopping there again. Went to the advance auto parts down the road instead.

I went in for simple tool. The manager was extremely rude. While helping me, he got a call from a customer. He then walked away with out saying a word to me, pointed at another employee and said help him. He didnt even tell him what to help me with. I asked what was that, and he said it was a commercial customer. I was floored. I have been a customer for years, well not anymore. The guy was heavy set, bald and I guess the manager. It happened on 1/2/17 @ 11:30am

I like AutoZone. It has better-than-average Parts, four usually the best price. Make sure that you read the reviews for all of the parts that you are considering, though, and make sure that there might not be an individual part that is bad. Also, make sure you do a lot of research on how to diagnose, replace your part, and replace your fluids, etc.

Had battery replaced and staff were very helpful. The assistant manager was awesome but I forget his name.

There good. Only reason I didnt give 5. Is iv seen them argue about returning items this is a up scale area and its under called for you better have prof and like to argue like you were in a third world country Im personally tired of hearing it every time I go in there was a old black gentle man with a cane almost gave him the money my self

There is always a person to greet you or ask how they can help when you walk in. On this visit they exchanged an item for me that was incorrectly recommended on their website. They looked it over and confirmed then exchanged without any hassle.

Great Customer Service. Very Friendly. Store organized and very clean.

Overall good reliable source for low-cost auto parts luckily. He said he has a good selection in stock

Great customer service always very helpful

Great service lots of knowledge about parts and the automotive industry best in the industry.😄

Can sometimes be a bit crowded as it is on the main drag. But the people here are extremely knowledgeable and helpful! Great guys!

Extremely helpful manager. Thank you for installing my battery.

Attentive employees. Just wish it wasnt so dang expensive!

Friendly, helpful staff. Good sales. No complaints

Always has what I need, theres always helpful employees willing to help me find whatever it is I need, and the prices are not bad.

Theyre nice here sometimes theyl help you fix your car for free. Small things like light bulb changes and batteries.

Excellent service

They were very nice and helpful

Great help in diagnosing the problem with my truck, spark plugs only, saved me money

Knowledgeable staff, fast check out Sunday morning at 9:00 am.

Good service, will install batteries and other items for free

Got a new battery. Brandon assisted me, he is very knowledgeable and friendly. Ill return!

The sales associate was very knowledgeable and they had exactly what we needed.

They always seem to have whatever random part my vehicles suddenly need and the pricing is competitive

Lazy employees. My husband saw they had a fuel pump in stock online, we went in store and the guy insisted they didn’t have it. We went to CapitalBlvd store and the guy checked the back even though the computer said it wasn’t in stock. THEY HAD IT...

Theyre on par with other stores and they have good, competitive prices. Ive been here quite a few times and I plan on being a customer for a while.

I havent dealt with every staff member @ this location but so far, everyone has been incredibly helpful. For instance, Mr. Mustafa absolute asset to Wake Forest AutoZone and I hope the managers know what how great their employees are!

I almost always find what I need.. best prices

Always go to this store to buy my oil for my cars. All the workers are always helpful and help you find exactly what your looking for.

The employees at this AutoZone are always very helpful. There must be four or five auto parts stores within a mile of this store but I will only go to AutoZone for my car parts and supplies.

Always get what I came after.

They always have a solution for me. I had gone here for a variety of needs since they had opened this location, and had seldom left empty handed. Thank you.

Great customer service and staff will go the extra mile to help. 🙌🏻🙌🏻🙌🏻

Zack Dargatz has been such a great help for us today on 08-13-15! He is a valuable asset to the Wake Forest AutoZone and I hope he gets recognized for how well he provides such great service. We spent a good 30-40 minutes going over the situation and making sure nothing was left out. He was very patient with us and is very knowledgeable about the parts we were looking for and went out of his way to make sure we got EVERYTHING we needed at the fastest way possible. He took the time to even go outside and look under the car to verify the situation and at the end when we could not order a certain part that we needed, he had then printed out a list for us with the part numbers, so that if we did come back later, we wouldnt have to go through that whole process again and we could check with other stores in the area if we had to get them today. So, I could tell that he was looking out for our best interest and trying to save us time and money!Even though we ended up ordering through someone else who happened to have all of the parts, I made sure that the price was matched with AutoZones lower price as that competitor was higher in cost! If AutoZone had that one part, we would have ordered from them instead. It was a manufacturer stocking issue, so it was not AutoZones fault nor any of the employees. Because of this experience, I will NOW be making sure that this AutoZone is the FIRST car place that I go to if I need parts from now on. So, if anyone has questions that they may not be getting answers from through other employees or from other competitors, just make sure to ask for Zack or if he happens to be out, try calling back later and asking for him. He will make sure you are well taken care of! Thank you again Zack for all of the information and help. You are awesome! A++!!!

Very helpful, needed a new battery and Jared helped me out !!

THEY ALWAYS HAVE WHAT YOU NEED!!

Needing wiper bushings for Acura. They had what i needed. Repaired and ready for yhe rain

Incredible staff and service. I have become a loyal customer.

Bought a battery 1 year ago and now its bad because they cannot retrieve it in the system the battery cannot be replaced. Understandable because they the only one that sell Duralast batteries.

Great service. Always helpful

Got me running again w a new battery when my old finally quit on me. Had the new battery I wanted, listened to my questions and installed everything for me.

This is a great place. Some people needs to have a attitude adjustment.

Very helpful staff. Loan a tool and free installion on certain products

Bought new battery, they installed it on the spot, was in and out under 20min... Legit autozone

The guys in Rollsville are helpful