One hour of labor at $52 to replace two $48 air filters for a ten-year old car stretches my imagination, but many things do in the current economy. However, I think we will have routine maintenance done outside the dealership in the future.

They dont answer any questions about a vehicle youre interested in via their website. All they want you to do is come in. I spent a week trying to get some answers on a vehicle they had for sale, and got nothing but run around. Its a sellers market right now. The attitude of Toyota of Warsaw is obviously reflecting that. I will choose to do business with dealerships that still value a back-and-forth negotiating effort with potential buyers. I would have had a vehicle from this dealership a week ago, or perhaps tomorrow, if they hadnt been so indifferent to a buyers concerns.

Did a fuel pump recall on my Tacoma. Received the truck back and the fuel door was misaligned and wouldn’t open without rubbing the bed and scraping off paint. They promised they would get it taken care of “in about 2 week when parts come in”. 2 months later they still have not called to take care of the problem. And this isn’t the first time they have “ordered parts” for me and never received them.It’s funny I don’t have any missed calls from Toyota of Warsaw. Full mailbox or not the calls would come in and show as missed. I got a text message the day after posting this.

I traveled from Fort Wayne to a dealership that had Toyota Of... before the city because theyre closely aligned with Toyotas corporate standards. Nearly an hour drive away, but it was worth the drive, because when I arrived the service advisors were friendly and efficient, and my car was done with the 5K service in about 45 minutes. I was in and out in a total of an hour, and I was able to schedule this service by their website instead of calling, so it was very convenient. They didnt try to sell me additional service or anything, just did what I came for them to do. The lobby and the sales floor were clean, well maintained, and pleasing to the eye. They obviously spend money on customer care. For my first visit, I definitely give it the whole 5 stars.

Went this morning to work out a deal, and we did. Whenever you go to a dealership, you just want to be treated fairly and as honestly as possible. There is usually some negotiating, as to be expected. Overall the staff and owner were courteous and professional. If someone is looking to buy or sell, would have no qualms about sending them there to look.

Being a part of Toyota family from years, I regret visiting to Toyota of Warsaw for my cars servicing. I wish there was anything like negative rating that i could give for my experience.I hope you do not overcharge your other customers in future for service you provide and as you said you should definitely consider your service and repair pricing policy.I hope you get better with honesty. I hope Toyota of Warsaw realizes its quality of service and keep up to the Toyota standards.I guess thats lots of hope there but I think thats all I could do after my recent experience!!I did agree when I was told that your team will fix the issue and it will cost $135. I expect honesty in informing me that fixing means clearing code, soldering, and tape the wires which would be 1 hour of labor. Despite my car being 3 months old (2021 model) with a warranty and doing my servicing with you at that time and still, you charge me for labor to solder and tape the wires. Just so you know your service advisor already gave me a heads up regarding the issue when dropping the car and it was not a surprise for your team. I do not see any transparency when you charge me 1 hour of labor to just solder and tape the wire, and not informing me about what you actually mean by fixing the issue.

Tony was amazing when I called I basically begged to get an appointment to get a recall fixed on my car asap and he fit me in the next day. Everyone was amazing. Best service department Ive ever dealt with.

Called about getting a tail light fixed, Troy was very helpful and said I might have a few minutes to wait before they could get it in. All total was there 25 to 30 minutes.. great experience and dealership!!

Courteous personnel. Always willing to discuss potential issues and solutions. Service Manager, Troy, is very customer oriented and available.

All of my experiences with Toyota of Warsaw have been excellent.

This was my first purchase at this location but what a great first impression! Cory made the process seamless with all the details being upfront. Since there was no guesswork so I could get to driving my new Jeep Renegade faster! Toyota Warsaw you made it so easy to do business with! Thank you! Thank you! Keep up the good work!

Top Quality Service at Toyota of Warsaw! Like I always say “its time to make our government work for all of us... and not just the 1%.” Here at Toyota of Warsaw, they do great work for all Americans!

This is the second time I have had my car serviced here and I am thoroughly satisfied with the service, professionalism and the pleasantry of the staff.

This dealership has an awesome service department. They always keep you informed while working on your car. I appreciate that.

So I had a 2 year or 25,000 deal with Toyota and they changed at 5,000 then 10,000 then 15000 then 20000 but when I went in @ 24973 for my last one they said it didn’t need until 30,000 and only rotated tires- so how come had been 5000 miles before- cheap didn’t want to do one more free one that was promised. Matter of principle will never do anymore business there or recommend them to anyone

I was looking for a Toyota Highlander and Caleb was very friendly and helpful. I wanted a specific color and for it to be a 7 seater. He told me they could look around other Toyota dealerships and let me know when they found what I wanted. I thought it would be at least a week or two but after 2 days he let me know they already had it for me. So I was excited that they were able to get one so fast. I would definitely recommend them!

The staff are always friendly and informative and they work fast.

We could not be happier with our experience at Toyota of Warsaw. Our sales person, Trent, was very friendly, knowledgeable, and helpful. The whole process was easy and surprisingly quick. The customer service we received was excellent, and I would highly recommend Toyota of Warsaw.

Toyota Warsaw once again provided a great service experience. In and out in less than an hour for an oil change and service diagnostic. They never pressure me to get the suggested work done and it is great to have the check up to look for issues

Trent and Angel were amazing to work with. The buying process was straightforward and simple. They both took plenty of time explaining the vehicle, buying process and future service options. I’m beyond thrilled with my new Toyota Highlander! I highly recommend!

Troy, the Service Manager is very polite and professional. When you follow their online instructions everything is very organized. If youre the first service of the day (7:30 am), they open shop promptly at 7:30 am.

My first time buying a newer vehicle and I’m so glad I came here. Cory and Trent were very helpful and friendly! They made the whole process super easy!

I had a good experience, goodhelpfulstaff nice clean waiting room, Heres the issue I thought for 125 I would get a complete check of all system but it just hadcide reader .I thoughtmaybe visual ya kn tire tread fluids system checks . He did get dashlights off but when I asked to replace both actual headlights he just charged 60.00 to replace a couple bulbs. As far as I recall no bulbs were outDidnt notice they were the same cracked headlight til I got home . Next time Ill go to my regular service guy .I thought toyota was a special auto with special needs .not so anyone could do what they did .auto parts can scan codes for free

Our experience dealing with everyone at Toyota of Warsaw exceeded our expectations. All of the folks involved answered all of our questions promptly, kept the process moving as quickly as these things can even while in the midst of multiple computers upgrades. There was little to no sales pressure that seems to be prevalent in today’s environment.We would not hesitate to recommend Toyota of Warsaw if someone is looking to purchase a vehicle.

Jana was awesome! Bought a 2021 4runner and had a great experience. Very knowledgeable not pushy at all. Very happy with my purchase and the process through Toyota of Warsaw. Definitely will be recommending them and Jana to our friends and family.

Nick at the service counter is friendly, personable and informative. He went over everything with me and kept me updated on costs!!! Really appreciate Toyota of Warsaw. I am older, live alone and completely trust them with my car needs!!!

The salesperson was very helpful. She suggested driving several vehicles before deciding. Well, she was right. The ride and feel of the seats were different. For your money spent, this was a good idea to “get into the right vehicle.”The finance department was thorough. All the paperwork for transfer & license went smoothly. All questions were answered efficiently.Warsaw Toyota has a 5 Star rating in my opinion. My wife has been taking her Toyota there for years. She is happy with the service. I am happy she is happy. This helped me make up my mind to “shop locally.”Thank you Toyota Warsaw!

We had a great experience! Everyone went above and beyond, this is appreciated and we will tell our friends and family! Thank you so much!!!

Very good experience! Staff was friendly and timely in serving.

Everyone is always so friendly and polite . Thank you for always giving great service

Warsaw Toyota was great. They were very friendly and answered all my questions.I had an electrical issue that I was concerned about. They took extra time to ensure I was satisfied with their explanation. They did extra research and gave me Toyota documentation that clearly alleviate my concerns

First I just want to say I HATE buying cars. But Toyota of Warsaw made the deal without me even having to ask for it! Were 6 hours away so the purchase was made by email/phone. Probably one of the easiest car purchases weve ever made!

I would highly recommend their service department I dropped it off and picked it up when they said everything would be ready.Thanks guys.

Everyone in the service department is always really nice and helpful with explaining what’s going on with the car and when needs worked on. They are super fast and do quality work! Definitely glad I have a local Toyota place to go to.

These guys are awsome. All of them. Toyota made a huge blunder when they built the 07 tundras. After struggling with the issue for several years, Troy and his service team at Warsaw Toyota fixed us right up. I would definitely recommend to all of my friends and family to go talk to this service team and allow them to do the work they need to do to get their vehicles up and running! Thank you Troy, we appreciate your helpfullness and knowledge in getting our truck up and running again!

I like Toyota of Warsaw. They are efficient and friendly. Regular service is fast and easy.

Always so accommodating for me. The service department is very friendly, honest and prompt. I really appreciate the convenience of toyota of Warsaw and their team.

Amazing experience on every visit..!!!

Toyota of Warsaw is great! Very professional and fast service.

I had a major issue occur with my vehicle that needed immediate attention. I contacted Warsaw Toyota and told them about my issue, they told me to bring it in and they could look at it the following day. Everyone I spoke with on the phone was very pleasant and HELPFUL! I would totally recommend Warsaw Toyota to anyone and everyone!!Thank you so much, my car is running great! When I’m ready to upgrade, I’ll be making a trip to Warsaw Toyota!!

I took my Sienna van in because I was having trouble with the driver side power window. The Toyota service department was professional, knowledgeable and very courteous. Very pleased with the result. The problem is fixed and it was explained to me in detail.

Quick, easy experience. Love my Highlander! Thank you!

Not pushy at all; very friendly answered all my questions Jenna was awesome and my finance guy was really good too

They are always friendly and helpful

I was in an out with my new vehicle in no time! Best car buying experience Ive ever had! Good deal and very helpful!

I appreciate their efficiency, when there are problems they take the time to fully explain the options. I always feel my safety is priority #1.Thank you!

First service with vehicle. Easy to schedule and super clean facility. Friendly service that was also on time.

I brought my granddaughter to Toyota of Warsaw looking for a vehicle and our salesman was Trent. Even though we didn’t buy a vehicle, he took time and care to explain everything in great detail for her. Trent is great right along with other staff. I have bought two cars from them and had service work done . In my opinion they are the best and Trent is the star at the top of that Christmas tree!

I would highly recommend Toyota of Warsaw to anyone flustered working on there own vehicle I was in and out so fast it was unbelievable. Thank you Toyota for a great experience. Tim

Excellent service and prompt response. Thanks to Evan for keeping us informed on the service.

Cory and everyone was helpful, friendly and worked hard to get me in the vehicle I wanted.

Great customer service and would highly recommend coming here for any of your Toyota car repair needs! 10/10.

The scheduling, automotive department and service time for the fuel pump recall were impeccable! The only complaint I have is that my 2019 Highlander no longer smells like a new car, that we worked super hard to keep. It now smells so strongly of gasoline that I cannot ride in it without it irritating my asthma.

The Service team were thorough and got me in and out really quick.

After searching locally we found a great seelection of vehicles to select from at Toyota of Warsaw. After a 2 hour drive we were greeted and treated with respect while getting all our questions answered. We are very happy with our purchase and the friendly experience. This was the easiest vehicle purchase yet!

Made a 7:30 oil change appointment which didn’t get done until 9:15. I was told that service techs don’t actually come until 8 which seems to defeat the purpose of making a 7:30 appointment.

Everyone has been very kind and respectful. They listened to me and were receptive to my expectations

I would rather had a root canal then go through what I did with the service dept. on this recall work. Made an appointment 2 weeks in advance so I was told for the parts to show up, drop my truck off and ask if I would need a rental vehicle, guy behind service desk said no itll be done that day. Well guess what..toyota calls at 3:30pm that day saying they dont have the leaf springs and left me scrambling to get to enterprise before they close 5 pm. while Im at work. This was wendsday..had to call them Friday instead of them calling me.. to find out my spring parts were sitting in Phoenix Arizona..they had no tracking number and had no idea when it would show up. One day turned into 9 days. TERRIBLE SERVICE AND COMMUNICATION.

Cory worked very hard for us to find the truck we wanted. He was very pleasant and listened to what we were looking for. Cory was very honest and up front about our vehicle and he kept his word.We are very impressed with his service.

Toyota of warsaw has awesome service! Always been treated with respect from the moment I first stepped on the property to when I drove off the lot with my new Tundra! No one pushed anything on me! Highly recommend them to anyone!

Great service.

Great experience on my first Toyota purchase!! Everyone was very helpful and wonderful to work it.

Oil change and rotate tires.Convenient friendly service.

I had bought a Toyota Tundra from another dealership in 2016. My experience with the other dealership was horrendous. When that relationship dissolved, I chose Toyota of Warsaw to perform my maintenance on my 2016 and just recently bought a 2021 Tundra due to the trust I have in their service department. Good guys.

I went in to buy a brand new Sienna from Warsaw Toyota and I knew what my trade was worth. The salesman took my Sienna and pulled it up to a window and after the manager or whoever was in the office got my mileage from the sales person then brought me a lease price, and since I had already did my lease and purchase payment estimations from the Toyota website, I questioned what my trade in value was. They offered me 10k for a 2014 Sienna SE with just over 65,000 miles and tons of options like an entertainment package, moonroof, etc. He asked me what I wanted and I said around 16k and he smirked and said you want us to pay retail? I said no I want you to pay fair market value. So after that I asked for my keys and went looking at Jordan Toyota. Not only did they give me $16,515 for my trade based on the Kelly blue book instant offer, but they found the exact color and all the options we wanted and sold it to me at invoice pricing and we also got the current incentives. I am so upset with how I was treated I was willing to drive an hour each way to buy from Jordan Toyota and I will continue to drive there for my service. I am a loyal Toyota customer and have owned 10 Toyota’s, so they’ve lost a customer for life.

They were not up front with pricing or financing

Great sales team that works for you even after the sale! Excellent service department goes the extra mile for you!

The service staff at the Warsaw Toyota was very friendly and punctual. Super-easy to drop car off for its scheduled service maintenance.

Friendly staff that works diligently to make your visit a positive one

Very helpful with amazing communication.

I have used the maintenance department twice and both times I’ve been misled. My car was in their shop for over 3 weeks. I called multiple times and kept getting the run around on when it would be ready. I was leery of returning but thought I would get them a second chance. They told me the work would cost $1200 but a $200 off coupon would be applied. When I picked up it was $1,400 and only $100 coupon was applied. Excuse for the discrepancy? A misquote. Be professional and get an accurate quote. It’s going to take 3 weeks or cost $1400? Ok, tell me that to start with. I won’t be going back or singing them any praises.

Service was fantastic! Sorry for the coffee mishap!

I brought a 2010 Toyota Venza from Toyota of Warsaw two years ago I put 10,000 miles on it drove it easy the transmission started acting up so I took it to Toyota they said the transmission fluid is black. Well I’m thinking they done a bumper to bumper check on the car like they advertise on all their used cars so I assumed they serviced the transmission apparently not. They said I need a new transmission $5800 instead of trying to work with me since I am a Toyota customer they did not . I said how much will you give me for it if I trade it in they said $125 LOL a $10,000 vehicle 2 years ago.Moral of the story is don’t go to Toyota of Warsaw

I bought my Tundra at another dealership and moved closer to Toyota of Warsaw. The other dealership was not the friendliest place and actually was rude to my wife at one point.Went to Toyota of Warsaw and they are super friendly and the service is top notch. So my next vehicle I will be buying there as well continual service.

Parts department does a great job at getting us what we need and when we need it!

Very nice customer service. Everyone is very helpful and nice! Easy to schedule an appointment and they get you in and out pretty fast!

Today we got a Sienna at Toyota of Warsaw. We worked with Trent and were extremely pleased with his professionalism, attention to detail, and quick work. It was the smoothest, quickest, most painless car purchase experience we’ve ever had. Even after the sale was done, he surprised us with extras that we did not expect. Thank you Trent and team at Warsaw Toyota.

The staff at this dealership were polite and professional. Service was fast and accurate. Very pleased from appontment confirmation to completion of task.

Love Toyota, cant go wrong

Horrible costumer service! We asked if we could have a co-signer from a different state and they said no. We called the Jeep dodge Chrysler and they said it was no problems. So we ended up buying a brand new charger from them.

Friendly staff, quick and easy purchase process.

I appreciated the pick up and delivery service.

Evan, Bobby and Trever were awsome to work with. Got my car fixed faster then expected.

Cory was great. He was easy to work with and very informative. I couldn’t be happier with my Camry!

The best. These guys are just wonderful.They know what they are doing.I would not trust anyone else. They are kind and considerate.They are on time. I appreciate you folks.

We are shopping around for a mid size truck. So all we wanted was to test drive the Tacoma as we still needed to test drive two more brands that were in our final cut. Sales person Jana Gill did not pressure is to buy on the spot. She did represent her brand well. At the time of this writing we havent finished our testing, but the Tacoma is still on the list for consideration. Its a fine truck.

Very pleasant and accommodating in and out quickly.

First time at Toyota of Warsaw for service on my new vehicle. They were professional, courteous, and timely.

Great service, very easy to schedule test drives and such via website and sales member Cory was very communicative about the buying process.

Wonderful people to work with

They were very helpful in helping me get a truck for my son. They completed a dealer trade that enabled me to get my sons graduation present on time. Outstanding, caring people. Special thanks to Trent, Leslie, and the ownership. Support them!

Everything went very well and all employees I dealt with were very friendly and nice

If your looking for a great sales woman to work go see Jana she was amazing and got me just what I wanted !

Cori was a very professional and knowledgeable salesman. I would recommend Toyota of Warsaw vey highly

Our Prius broke down on the tollway in Indiana. Our insurance company insisted on towing to the nearest Toyota dealer and am I glad. We worked with Troy and he was very knowledgeable and professional while at the same time being very personable. Our Prius was fixed under warranty, so no cost and very speedy service. Couldn’t be happier.

Very disappointed in the quality of work from service department. Got an oil change and had to take the car back twice due to oil leak. I cannot afford to do this everytime I get my an oil change. Unacceptable.

I went to test drive a car and was prepared to purchase it but I had such a bad experience with Cody as our salesperson, I couldnt stay and give them my money. The whole time we were there, Cody acted as if we were a bother to him. Then when we questioned the price saying that even the carfax said it was priced lower was listed. That because of covid-19 there isnt a lot of used car inventory and that they had to pay more than what the car is worth because of lack of supply. In turn, he wanted me to eat the extra $2,000 for a car that they made a poor investment on. I am not paying for your mistakes Cody. Not only that, you are incredibly rude. If he does continue selling vehicles there, you might want to teach him about social relationships and how to not come off as an arrogant...

Unfortunately my Tacoma prerunner runs worse now after new plugs, air filter and an oil change. Ill be bringing it back later this week to discuss this with the service department. If they actually test drove it before returning it to me they would notice how poorly its running. Disappointed.

I couldnt say more about my experience with Toyota of Warsaw. Trent Buhl guided me through my 1st experience in purchasing my 1st Toyota. Cudoz to the men and women of Toyota of Warsaw. Thanks again;)

Very efficient.