The store is beautiful. The selection was endless. Karen was very helpful and really helped us narrow down to what would go great in our kitchen. The only fallback was price. I would recommend to anyone :)

This was installed in a home I purchased but a faulty washer / seat meant that the faucet dripped onto a wood counter, staining it. After numerous attempts to contact support to try to obtain a new seat & washer as well as to obtain simple information about the seat wrench size needed to properly install (every single hardware store and plumbing supply store in the DMV area did not have the necessary tool), I was told to purchase an entirely new faucet. For appx $2000-$4000. Aside from the leak, the faucet finish was also fading in part (no harsh cleaners were used). I originally loved the look of the faucet, but ended up replacing with a Kingston Brass after even my trusted plumber could do nothing about the leak. 3 months later and no leaks and no issues with the KB finish. For the expense of these, I would have expected much better performance and much better customer service. Never again.

Im renovating my bathroom and was looking around the shop, when a glass door swung out and hit me. I cried out and two employees who were sitting at a table upstairs glared at me. A simple are you OK would have sufficed, but the look of disapproval that I received from these employees made me feel very uncomfortable that I walked out. I will not be shopping here again.

Very friendly and honest! Will shop here again :)

Fabulous