Gilda is really good at customer service. She really provided the customer service in her island. You just gained a wonderful staff member!!

Best products and the staff is so friendly. the nice lady in there even was kind enough to sell me the hair off the wig head because there was none left in back. love it here

Been my go-to hair store since they got here! Customer service is great. They are friendly and helpful. Largest hair and product selection Ive seen in Waterbury so far. Highly recommend

By far the most attentive, fully stocked black owned beauty supply store I have ever been a customer of. This location & staff are always super helpful, and have what I’m looking for 99% of the time. The other 1%, they make sure to order and have available for your next visit. I couldn’t be happier shopping here!

This is my 1st time here and I WILL be back!The customer service was AMAZING! Gilda hi Romel were great with helping me with my needs.

I found my new favorite hair store, 2 stars because they are Black Owned!!, 2 star for the cleanliness and immaculate customer service, and last star because OMG the variety that they have... incredible Def have my business and recommend anyone to stop in❤

I took my best friend to buy a few wigs at this place cause I seen the reviews was great, just want to say bad bad costumer service the short dude with dreads was rude, and my friend always buys more then 1 wig, his lost

Nice to have a professional friendly hair store in Waterbury, great selection and fair prices . Gilda is great and will help you every step of the way . Will definitely be back .

Great personalized service! They go above and beyond to satisfy there customers. Large variety too

Went with my Daughter & was so glad that I did! The store is spacious & very clean! Staff is friendly, engaging & helpful. Great prices as well! Well be coming back again, for sure!

My youngest got his hair braided and wanted to dye his tips I could have going to the other 2 beauty supply stores on Bank st but I decided to go in this one. When I walked in all I can say it’s wow this is so big, spacious and nice I was in there for 15 mins just looking around so many variety of things I will definitely be back over and over again and very nice people

This is my favorite beauty supply store! They have everything you need!! The staff are very friendly and will help you need assistance🙌🏽 The manager is great! He’s very polite and respectful! I love this store..will recommend to everyone...GO TO URBAN BEAUTY SUPPLY!!!!

Had an blast me and my kids got our wigs and hair and brought my friend she loved itThe employees their are friendly and respectful

The hair products are great and do what I need it to do for a day or two without wrapping it up. The face masks are also useful and I need to rack up on them for clear skin again before summer, but dont use them everyday.

They were really friendly and helpful. Their selection is so much better than other store Ive been too. Most definitely coming back, the atmosphere is great in there!

They are great! Good customer service

Love this store! The best beauty supply store in Waterbury. Staff is friendly and helpful. My new go to store for all and any hair needs!

The store is amazing !! They literally have everything you need I was shocked to see all the items and how organized everything was I’ll definitely be looking forward to spending my money there 😊 oh and great customer service the guy was so nice and helpful.

Great customer service I highly recommend this beauty supply store.

I’m in Lovvvvveeeee with this store especially Lady Gildaaaa😘😍🤞🏽💯💯💯💯💯 I’m coming all the way from New Haven just see her!!!

Theyre very fast and very polite and they work with you

I had a real good experience with having so many choices.

Not great help picking out the hair I needed... the girl was short with me and a little rude like I was bothering her

Great service, would highly recommend and Gilda was excellent.

Good service 😊 i like it alot

Loved customer service Gilder is so sweet

I love this store. The customer service there is their top priority. I strongly encourage anyone to visit. Black owned!!

Wilson is HOT and fire at doing hes job.. OMG YALL Spolied Waterbury coming to us.. NOW WE DONT EVEN KNOW OUR OLD HAIR STORES

They was closing but was cool about my last min purchase, thanks again, good energy, made my day

Their employees are great very helpful and if they don’t have something they will get it.

Good customer service. Different options of hair... good wigs..

I looooovvvve this store huge variety and excellent prices !!!

Customer service is amazing here.

Best in waterbury

I would recommend!!! It is a very nice atmosphere.

Great and pleasant place to shop

Love this store!!!