Hit a deer, never had an accident in my life so wasnt sure how this should go. The body shop took over my claim and provided the answers my insurance company left me wondering about. Just a great experience 100% thank you so much.

I typically do my oil changes at my neighborhood mechanic. I was very impressed with the cleanliness of the shop and the attention of the personnel in site. I enjoyed some donuts while waiting and everyone was very kind. Next time I am in the area I will definitely come back in. Thank you !!!

Had vehicle towed there and let them know that there was a squealing noose coming from the engine and it would not start again after we shut it off but we had gages and lights so we knew it wasnt a battery issue. Technician swore it was, replaced battery but refused to look further into said issue. Was told it was safe to drive home, died that same day and the same above issue had towed to a more knowledgeable and QUALIFIED mech

Great experience Beau Martin went above and beyond helping us and answering the many questions we had thanks

Sold my baby to these liars who only gave me 6k outta my vehicle. Lied saying they were gonna fix it thats why they couldnt give me 7k for it before putting up for sale. They didnt fix it. There is alot wrong with my car an they are asking 11k for it. Its a 15 dodge dart. Stay away from it! Recommend staying away all together. Looked at a 07 explorer that had a blown head gasket they were asking 8k for that too. No dealership should be lying to there customers.

Dawn Tomson was precise and took very good care of us. She wasnt just there to sell, she went above and beyond. She was there for my needs, taking into consideration everything I was looking for and needed for my children and I. If there was anything I had a question about, she took it to the right personal to ensure everything was correct. The process was quick and easy.

Devonne is the man! I highly recommend asking for him. Super helpful and very caring. Made car shopping very easy for me.

I purchased a used car and I’m very happy with the service. All of the people I dealt with were very friendly and helpful. Thanks Dawn and all of Rydell. I finally found a good dealer that I’ll purchase with again.

Convenient to be able to make appointment online. Staff (Jared) was welcoming & friendly. Waiting area was comfortable and made waiting more tolerable.

Dawn Tomson at Rydell Chevrolet in Waterloo is the sweetest sales person out there!! I went in knowing what kind of SUV I was looking for and she accommodated to my needs and wants perfectly. I told her where I wanted to be monthly for car payments and she matched that to a tee!! She wouldn’t let me leave the sales floor without feeling comfortable with my SUV and my monthly payments! She wasn’t pushy and made me feel so welcome and at home!

No stress, no haggling, super friendly. Ask for Beau!!! We drove over 2 hrs to get here and well do it again next time we need a vehicle!!!

Dawn T. was great during the process. She was professional and gave us our space when needed. She was very organized and was able to pivot when problems popped up. I would recommend Dawn for this experience again. Thank you Dawn.

Everyone was very friendly and helpful. They listened to what I was looking for. Tom spent about two hours explaining to me all the features of my new vehicle

If I could leave zero stars I would. Took my vehicle in for a scheduled brake job and they had no idea why I was there. While I was waiting, I heard associates speak down to female customers at least twice. When my vehicle was done I was never told; I saw my car sitting outside and approached the cashier about it. She went to garage about it and they, too, were confused and finally told her to just give me the printout. No one seems to know where my extra key fob is, either. Waterloo Rydell REALLY needs training in customer service.

Absolutely superb service! At the end of March 2021, I purchased a 2020 Equinox and Im loving my new vehicle. When they say, Noboby Sells Like Rydell, they couldnt be more right. Working with Tom H. and Jordan S. was simply the best! They assisted my family and I with every detail as that I conducted an out-of-state purchase. Wouldnt think twice about buying another vehicle from Rydell!

Very friendly staff. Quick and skilled service. Definitely found my new service crew. And excited about buying my next new vehicle here

I was able to schedule an appointment very easily and within a few days of my initial phone call. When I arrived for my appointment the Body Work department corrected my problem quickly and efficiently. I was very pleased with the whole experience!

Thank you for great service and for making us comfortable while waiting

Jeff was very helpful and informative. Great service department.

Loved the friendly service and them working around my schedule to come look at the vehicle

It is very important to me for the dealership to keep my car clean-that went really well-just as clean as when I brought it in. The technician did a great job on the repair....

My car had a recall they said oh yea we can get it running. And now here I am with the same problem and they wont fix it. Dont waste your time with this place they will let u down.

I normally go to a more affordable option but I had some specific work that I needed done and wanted people who were familiar with my type of vehicle. The service was great. And the people were friendly. There is a nice waiting area with refreshments and the bathroom was surprisingly nice.

My experience was awesome. It was easy to get in. The wait was quick and painless.

Professional, personable and extremely nice. Dealt with Adam Charley for sales and kyler for financial. Both are excellent representatives of the best place to buy a car!

I called Beau Martin and told him what kind of a truck we were thinking about purchasing. He got back to me and explained they had a truck on order that would fit my needs and was at my price point. I purchased the truck and when it arrived it was exactly as promised. The whole team at this dealership is great to work with.

Always take care of me really good and I am in there around every 45 50 days for oil change and services.

I must say shopping here and having Dawn as a sales person was the best shopping and buying experience that I have ever had. Dawn was so very helpful and patient. She took her time with and didnt rush me into a sale that I wasnt going to happy with. I will definitely be going back to her for years to come. Thank you so very much Dawn for everything you are a rock star!!!!!!!

They had us in and out in 44 minutes. Amazing service. Jeff Clements was great

Dawn was friendly & personable. She was knowledgeable about the vehicle & programming it. I loved that she is an animal lover, like I am. I would definitely buy another vehicle from her.

Brandon was Amazing. They worked with us and got my wife the exact car she wanted. We still cant get her phone to connect to the blue tooth. But will be back next year when its my turn. 😁

My transmission went out in my 2014 suburban in February while traveling away from my home. How fortunate I was that Missy from Rydell Chevrolet picked up the phone when i called the dealership. She made arrangements to have my car towed to the shop and I was given a loaner car drive till my transmission was replaced! Robert the customer service rep. Jim the customer service manager, took great care of me! Can not say enough on how professional and understanding they were in getting my suburban back to me in a timely manner.They truly deserve more then a 5 star rating!

Wasnt there for myself and didnt really care for the selection of items available. But not a bad place would recommend if you need your car looked at.

Devonne James did a wonderful job helping me pick out my car, answering all my questions, and making sure I got the right car for me. Kyler Mathews helped me finalize everything while being patient and understanding. Tyler was very helpful with the process. They went above and beyond to help me find the right one that works for me! They were very understanding and helpful. I definitely recommend them for their excellent customer service skills. I will be picking up my car soon and so excited for it! Thank you!

I had previosly bought from Rydell and had a good experience. When my daughter needed a new vehicle, i told her Go to Rydell. When it came time to replace my vehicle the choice was easy. Rydell!

Simple, pain free, positive buying experience. So refreshing!

Dawn is best sell rep I ever saw she went above beyond she was awesome 😎 I hope they keep her and give her a raise she was really good and made feel happy this is great place to buy a car or truck

Went to get an oil change and tires rotated. Despite it being pretty busy in there already, they still managed to get my car serviced quickly! Rydell hands down has the best waiting area of all dealerships, and they know how to make you feel comfortable!

I purchased a 2015 Corvette with Dawn Tomson Sales Rep. She was so very accommodating and makes car purchasing an enjoyable experience. We will purchase through Dawn again when needed.

Brandon Reyes was very attentive and helpful, he took the time to listen to me and answer my questions without pressuring me to make a purchase. He made the process very quick and easy. I would highly recommend Rydell to anyone looking to make a purchase!

Our family has purchased a number of cars over the years at Rydell Chevrolet. We used to work with Mike Potter who has passed away from Covid-19. Jeff Smock graciously offered to work with us on our latest new car purchase. He and Jeff Werner were both excellent, friendly and professional. We will continue working with them for future purchases.

The staff at rydell for my oil change were excellent. Everyone was extremely helpful and had a great attitude. Thanks so much.

Great service. I always return for my oil changes and tire rotations.

We have had nothing but bad luck since purchasing our 2021 Jeep Cherokee!

Daniel has been very helpful. The whole buying process was stress free. I’m very happy with my purchase and I highly recommend Rydell.

These is my first time buying a truck out of state the people in Rydell chevrolet are very nice people and special Dawn Thompson she help me with everything I need it very nice people.

My wife and I were in need of two new vehicles and had a specific budget in mind. We were worried because we still had a little to pay off on both of our previous vehicles. We sat down with Dawn Tomson as our saleswoman, and she laid it all out for us. The vehicles we wanted to look at were cleaned, parked up front, and warmed up(this was February!). We ended up purchasing our two great vehicles! Thanks Dawn and Rydell Chevrolet.

Your personnel were all about the sale, not the service. The Service Dept has no regards for the customers needs or schedules.

Do not recommend for out of state purchase. They made it feel like it was an inconvenience at the highest levels.

We just purchased a Ford Escape from Jeff Haight and it was probably the best buying experience I’ve ever had. From start to finish, Jeff was not pushy, but extremely helpful, he took an interest in us and what we wanted. I was on a bit of a time constraint and the minute I let him know, he sped things up and printed everything off that I needed and still remained so patient and friendly! I would highly recommend Rydell for your next purchase, they take care of everything for you regarding registration and plates, they’re incredible!

Beau Martin was very welcoming, informative, and helpful throughout my first car buying experience! He helped explain all parts of the vehicle selected and ensure I understood everything in its entirety. When it came to finances, everything was thoroughly explained and questions answered with confidence. Overall, I would highly recommend other first time car buyers to Rydell Chevrolet! Thank you for making my experience one that I will always remember!

Im not an easy customer and I know that. In fact Im a pain in the rear!Regardless of that statement Ryan, Beau & Kyler did a great job working with me . My salesman Beau was never pushy and didnt rush me through the process. Kyler in finance was great with the numbers and explaining every thing and got me where I needed to be for the deal. Ryan the GSM was a straight shooter and did a great job helping close the deal and made me feel like I made the right choice. I couldnt be happier with my new 2021 Silverado 1500 Custom. I plan to continually service it at Rydell, purchase a few accessories at Rydell and someday sell it back to Rydell for a newer Silverado. Thats a long ways away though so for now Ill keep enjoying this one. Thanks for putting up with me fellas!

The BEST Sales team (Daniel) and financial team up front, the worst service department Ive seen. 1 guy that works the counter Ryan is the super awesome though, hell help ya out no problem!!

Service, staff, and overall help was greatly appreciated. Thanks.🙂

What an exceptional experience purchasing a Kia Sorento at Rydell. Dawn Tomson took very good care of us, taking the time to send a video of the vehicle, and then having it ready and waiting for us to look at and test drive. She helped us consider and compare several options before we made the final pick, and made the whole process efficient and fun. Indeed, nobody sells like Dawn at Rydell!

Everything went smoothly. Excellent care from service desk Monty and service mechanic Chris.

Rydell is a good dealer to do business wirh. Treated us very fair.would definitely recommend them.

Bought a new to us 2019 Dodge Grand Caravan yesterday (black friday). Shawn, our salesman, was a OUTSTANDING person to work with. Very knowledgeable and answered every question about the Dodge products and walked us through the entire buying process. He took the time to take a tense (stressful) time due to anxiety issues and made it a fun and enjoyable experience. We would recommend anyone to go there and ask for Shawn. Wished we could give more stars!

I had an excellent experience at Rydell Chevrolet. I’m staying here in Waterloo and the pressure in my tires were low. I pulled into service and ROB greeted me. I told him my story and within 10 minutes I was on my way with my tires all filled up! Just wanted to say thank you again for the friendliness I experienced!

Service was fast, professional, and friendly. The waiting area was clean and comfortable. There was someone available to keep things clean and sanitized in the snack/coffee area. The personnel at Rydell make it worth coming back for service in the future.

Helpful and informative salesman Brandon. Finance felt rushed and also advised bank wouldnt let them offer bumper to bumper warranty. I dont think they wanted to offer it because car was used high mileage vehicle.

Bought a 2019 trail boss love the truck, Experience was ok, I didn’t leave thinking I got a great deal, love the waiting area with complimentary pop and cookies when I get my oil change. Overall it was a good experience.

I have been trying to get the same recall part fixed for three months. I was called and told I need to bring my car in for a recall in November. I got there and everything was extremely disorganized and they ended up not having the part for the recall they called me to schedule. Three months later and I was finally called in to get the recall completed. When I arrived I was told it would only take 45 min. I was confused because I had been told 3-4 by multiple other people. I had already arranged a ride so I explained I would be back at 1 to pick it up. Note that I dropped my car off at 8am. I arrived back at Rydell at 1:30 only to find out my car was still not finished. 5 1/2 hours later. No phone call or communication about that fact that I was correct and it was the 3-4 hour recall or anything. I am fully frustrated with Rydell and will not be returning for any other services on my car. The personnel is extremely unprofessional and disorganized.

Had 8 am appointment to get tires, alignment & several other routine maintenance items addressed. I figured it would be 3 or 4 when it was all done. All of it was done by 1pm. The individuals I deal when Im there are are always courteous, respectful & informative., as are others you may encounter throughout your visit.

I recently purchased a vehicle at Rydell and it was an exceptional experience. What really made it special was our salesman Denver. Were a one income family and have been hobbling our two old cars along for a while. We decided it was time to invest in a decent car. Our SUV is in the worst shape so we decided to look for an SUV. We went to many dealerships with a very specific set of things we needed/wanted for our purchase. So many dealerships employed pressure tactics that made me want to give up our search.That was not the case with Denver at Rydell. He was patient and so helpful. There was no pressure to pull the trigger and when we looked through the vehicles in stock that matched our criteria he said he would call us when something else came in. We were able to get everything we wanted in a vehicle and for only $700 over our budget.The best part of getting the car was that only a few days earlier a salesman trying to get me to settle said there wasnt a car out there that fit my criteria. Guess he was wrong. A few days after I got the car the front brakes felt weird I took it in and the replaced my pads and rotors free of charge. I felt so well cared for and really valued. We wont shop anywhere else in the future as long as this continues.Thanks for helping my family get a safe car with low miles!

It was the first time ever i bought anything so monumental by myself...other tuan needi g a co signer....dawn was so helpful and i loved how cinfident she is about her job it made me feel like i was in good hands and she knew what she was doing. And since she uad been through similar past she made me feel more confirtable about my purchase. Tuank you for getti g me on the road!!! Kate

I work for#Kwikstar and I did a special delivery today. A friendly courtesy pizza and donuts😊

Jeff Haight was awesome to work with! I told him exactly what I wanted and he went out of his way to get it for us. Great Customer Service! Also shoutout to Kyle the sales manager for his great service as well!

Everyone that helped me was awsome

We bought a used car from the Independence store. We are retired and must say thus is the first car dealer that we will be happy to return for our next purchase. Jeff was a gentleman, friendly, and helpful. Our hats off to Rydell. By the way, we also got a great price compared to the national car websites. We highly recommend Rydells.

Salesman was prompt to notice our arrival - but we were just looking. Salesman seemed to be knowledgable and Polite!

Prompt and courteous in service. Takes care of what needs to be done in efficient manner.

Dawn is an amazing sales person. She was so helpful. It was my first time buying a car at a dealership. I was so nervous, but she made my experience so fun and enjoyable!!

Mary is always so helpful and considerate. I have faith in what she tells me.

Would take My Care here anytime Very Nice Employees

A great experience. Great crew

I was really pleased with the service and professionalism at Rydell with the purchase of my car. I worked with Mike Potter and I feel he did everything he could to get me into the car I wanted. Once I seen the used Honda Civic that I purchased on the lot, I had my mind made up on the vehicle I wanted. Mike Potter, and Rydell made that happen for me. I definitely reccomend Rydell and specifically Mike Potter if your looking for a vehicle. Thanks again guys.

Well definitely need better managed quick lube, as there not so quick, only had two vehicles ahead of me, as they were pulling in one, so really only had to wait for the one just ahead of me to be pulled in next, it opens at 7 am, I got there at 7 15, took till 9 30 b 4 they were done. I understand they seem through to check everything on a vehicle, but shouldnt take them 2 hrs, yes they did a good job topping off fluids an what not, but I think its called a quick lube to get customers in an out on limited time ! Thats why we dont make apps, so its suppose to be a in an out type service !

Fast no problems great people to deal with

They checked every possible thing in my car during my visit for an oil change. I was very impressed with the first class service. Will encourage anyone residing in waterloo and surrounding to please come here for any auto job.The service was quick also and very affordable. Thats why they are getting all the ⭐ s.Henry Patrick.

Beau was excellent to work with! We had a few vehicles in mind and he was extremely patient with us. Allowed us time and even to compare a few others. Extremely honest and made me feel comfortable. Thank you Beau for not being the typical pushy car salesman! Youve made us look at Rydell first going for next time! He took the time to set up OnStar and show me the app features. By far the best experience Ive had at any dealership!

Jeff and crew are the best around

On our last visit we were advised that we only needed new brake pads, nothing was mentioned about new rotars as well - once we had the car in to get the two new sets of pads on, again, no one mentioned that new rotars were needed. The next day my wife heard grinding, metal on metal - we took it back to your shop where we were then told we needed new rotars and that added another $300 plus that we had not expected during our initial inspections. This is not acceptable. Mechanics need to let the customer know these things to make an informed decision then, not once they are back on the road and additional damage could be made to the vehicle. I do not think we will be coming back for repairs or future car purchases. Hope future customers are treated better than we were.

My service advisor was very helpful and friendly.

All paperwork was prepared, I showed up, signed and went through the vehicle with Dawn. Very impressed!!

Sales person was friendly and very knowledgeable and not pushy.

Bought a Chrysler Town and Country. I immediately took it to my mechanic after driving it off the lot. Upon a quick inspection I found out the alternator needed replaced $320 and he said he could get it in the next morning. When I drove it to C.F. after picking it up after driving that distance I noticed my van was decelerating more than normal. I then smelled burning so I immediately pulled over. Smoke was coming off both the front brakes. Both calipers seized up as they got hotter(my mechanic determined this later).So I get my 1 and 4 year old out of the van and then called a wrecker. I then called Rydell and spoke with General Sales Manager Ryan Buhr and explained the situation. He said find a mechanic of my choice, have the work done, and they would be more than happy to reimburse me for the the work done. He told me to email him pictures of the receipt and they would send out a check. Well almost 2 weeks go by and no communication or check. I go to Rydell and speak with Ryan. He claimed to never have gotten the email so I resent it. He then said he would send me a $300 check instead of the $641 to cover the bill. Dont offer to completely reimburse somebody you DONT plan to. Also I used my personal mechanic who is the cheapest and most quality mechanic I know! You need to do better Rydell Waterloo and if you say youre going to do something, do it!! I am currently unemployed and struggling to make ends meet and the extra 300 or so would not have set them back at all.

They resolved the problem thank you

Everything went smoothly. No games!

The dealership friendliness was outstanding! I took my Car to get the oil changed and tires rotated. The service was great.

Bought my 2017 Equinox from Dawn. She was easy-going and didnt pressure me. She was very helpful with the sale and showing me how to use the gadgets on the car that I wasnt familiar with. Good company and excellent sales people! This is my 2nd vehicle from Rydell, last one in 2007 and I think their service has only gotten better! Thanks Dawn!

Had a leveling kit installed. 20 miles later 3-4 lights came on. Abs, traction control, trailer brake controller, and another one. Truck also pulls significantly to the left.Couldnt drive the truck all weekend and then have to find time to take it back there and then pick back up. Its just a pain in the ace. Would expect better service from such an big outfit. No apologies or compensation for my time or for having to find another vehicle to drive all weekend. All I got was thats a common issue when we do that? If its common wouldnt you prevent it from happening??

I must say that this was my best car shopping experience ever. Brandon was very patient, informative, and answered every question I had a long the way. .Nowadays, it commonly seen that car salesmen can be too aggressive and their only objective is to get money out of your wallet. But, I didnt get that vibe from my salesman, Brandon. He delivers an incredible service and gives a very pleasant experience. from beginning to end. He was laid back and not aggressive. He made me feel like he was truly there to assist me and only me with what I was looking for.P.S. Ed and Jordan in financing were just as fantastic, made the whole process just what I had hoped it would be. I will be returning in the future. Good Job Gentleman!!! YOURE GOOD AT WHAT YOU DO!

There was quite a SNAFU between the communication of Rydell and I, causing me to drive quite some time out of my way to look at a vehicle that had already been sold, but in the end, Rydell Chevrolet actively reached out to me and made sure that they offered and enacted a solution that compensated me for my travel and time, and offered a sincere apology. I would not hesitate to purchase from here. Thank you for your time, honesty, and commitment to making things right.

Monte was very helpful and made buying tires very easy

Came in for an oil change, and decided to have the cabin filter replaced. Still only took about 45 minutes. Not bad at all. Rydell does a fantastic job taking care of my Buick. Give em a try.

I had a wonderful buying experience!! Two thumbs up! Dawn Tomson took really good care of me and my wife. I did not have my mind made up on exactly what I wanted and did several test drives with different trucks. But she made the car buying experience seem effortless and easy.

Dawn was amazing! She was respectful ofHow I wanted to go about the process. She took such great care of me needs and wants. The finance office was quick and painless as well. Overall an amazing car buying experience!

Dawn did awesome. We bought a brand new 2020 Chevy Silverado. She was honest and knowledgeable would 100% recommend her to anyone in the market for a vehicle.

Great experience, Beau has been very helpful and cares about finding the right vehicle