Iced espresso drinks are always half warm and rarely stirred. They don’t write anything on the cup, so if you order something with special instructions who knows if they’ve given you what you’ve ordered.The atmosphere in the coffee shop is very nice, however. Plenty of tables, and if it’s a nice day they have a very nice patio with outside seating & umbrellas.

Great outdoor patio to sit and chat with my besties and a great cup of coffee ☕!

Malt latte?? Count me in! Comfy space

Every time I go to this location the drink is not even blended like it should be.. theres no topping at all and the whip cream they put on top is pretty watered down to put it nicely. The staff is rude and always have a very poor attitude towards customers. Im an agm of a hotel actually so being a manager myself i would definitely be looking for staff replacements. I go to caribou everyday atleast once and Ill drive all the way to the cedar falls location just to get a better quality of product as well as exceptional customer service.

Good family coffee. i miss when k-mart was here.

Never got to get any coffee store closed 1 hour early even though the open sign was on. Very unprofessional.

It was very clean. The staff was excellent. Iowa needs more Caribous and less Starbucks..

Amazing coffee. In my opinion outstandingly better than starbucks. Campfire mocha recommended.

Favorite coffee place. Love to walk here for a coffee

I was at hyvee gas although that place sells great coffee

Great coffee. Better than starbucks

Great place for coffee way better than that other place with a deer on it! Way nice employees!

Close to home with friendly service.

I wish the Carmel Latte tasted like a Carmel Latte and not coffee with milk. Didnt seem to have much if any Carmel syrup. Great location though and a nice place to sit.

Didnt use gloves when making the food. Coffee was ummmmmm go to Starbucks. Friendly staff.

Prices arent clearly marked but great coffee

I really dont care for coffee, but the cookies are amazing.

Always my #1 go to coffee joint. Always friendly, always cozy and always good service. I recommend Caribou to everyone that brings up coffee. I suggest the carmel high rise blended. Can never go wrong. Stay golden.

No other coffee like it. Great location, friendly staff, and a wide variety to chose from.

Worker and people need to ware mask. But the coffee was good.

Wonderful experience every time

Awesome iced coffee

The ladies at the counter were great. They paid attention to the fact that my dog is a service dog. They also have pretty good iced coffee. I enjoy the iced vanilla latte. Worth the trip. Ill go back.

Awesome stuff

The best on town

Caribou Coffee is a very nice place. It is quiet. The place is clean. The decorations had me feeling like I was home enjoying my coffee. The service was fast. The server was friendly with a smile. She acted like she actually enjoyed being there. The coffee was great. The view of the outside was relaxing. I could have brought a book and would have been very content and comfortable there. My only complaint would be I would like to see more cozy chairs for that truly relaxing experience.

Best hot cocoa ever

I love this place!!! The staff is always very friendly. The coffee is fresh and delicious and the bagels are yummy!!! I go several times a week and its always a wonderful experience. The fire place is a cozy hangout spot and the restaurant area is always clean and comfortable.

Honestly... tastes like gas station coffee. Go to Starbucks or Dunkin Donuts for higher quality fast coffee

This place is bigger than the one in cedar falls. It has more character and the patio looks nice. They serve coffee in mugs if you stay in the shop. And as always, they offer free refills...so its worth spending some money on coffee there. Overall, I like it more than Starbucks and other caribou locations...so far.

They have a fun trivia question you can answer to get 10¢ off your order, I won once

Love this place amazing staff, drinks, and bagels

Wednesday, August 23, 2017. Caribou, as good as the coffee is, gets a 2 rating on poor customer service. I am from out of town, here for my sisters surgery. I am meeting the whole family at the hospital at 6am. Bringing bagels and coffee. I checked the website and it said the cafe opened at 5am. I get to the restaurant and the sign said openThe hours in the window said 5am, but the were closed. This was at 6:45. I get back in the car and go to the drive through, all lit up and the manager in the window. I ask if they are open as there is every indication they are, she proceeds to tell me they just changed their hours TODAY. 6am open. Really? She then tells me there is a Starbucks down the road. I give them a 2 based on very poor marketing practices and poor customer service.

My son and I drop by for iced coffee and and egg white sandwiches after our morning workouts. They always remember us and get our order done right and quickly. The perfect hydration and low fat protein after a work out.

Great coffee shop

Relaxing, good coffee and pastries. Love this place for getting together with good friends. We get lots of world and personal issues solved!

I like them, their lattes tend to be on the sweater side for my liking though.

Expect rude treatment. Manager ignored several customers who finally gave up and left. When I was finally acknowledged she seemed irritated that she had to take my order, I will never return. She also allowed people to sit inside and drink coffee ignoring quarantine rules.

Variety coffee shop, with a variety of light eats to compliment hot beverages.

Great tasting coffee, but BIG prices to go with it.

Great customer service and they make a decent latte.

Big disappointment, pay $5 for latte and not get what I order. Ordered triple shot non-fat latte, order taker repeated the order correctly, she made the order and correctly repeated the order again. Got down the road to discover it didnt have an extra shot and some terrible and very sweet flavor added to it. It wasnt drinkable. Ill go to Starbucks next time, they have yet to mess up my order, but this and other Caribous seem to have a problem in make it right.

Good Coffee, friendly staff!!

This was my favorite Caribou in town. Since its started to get a little cooler outside and all the wonderful pumpkin flavors come out. My wife and I started to come back almost daily for coffee. Only problem is in the last few weeks service has gone down quite a lot. Takes about 2.5x longer to get drinks and about 30% of the time, either someone in front of me or myself often get handed or offered a coffee we didnt order. They do give us the coffee for free if we wait to long but Id rather pay and leave within 5 mins.Edit 8/12/17This is no longer an issue. Go here 3-5 times a week. So much so the ladies know my wifes phone number for perks. Wonderful staff.

Fantastic place

Friendly, excellent menu selection, good prices, drive thru, next to Hy Vee gas and grocery,so you can fill up there too

Very friendly and great coffee.

Love Caribou Coffee great place to meet, study and have great conversation as well as an awesome cup of coffee. The staff is always courteous and great atmosphere.

I love your coffee it is the best better than Starbucks Dunkin donuts you are justthe best coffee makers I love your coffee so much I go there like everyday with my mom

Drinks were very sweet and there was a long wait time. The cereal drink was pretty good.

My favorite! I go twice a week. They know what I want when I walk in the door. Always friendly and breakfast sandwiches are all delicious!

Great coffee. Food not so good. Disappointed the last two times Ive been in... if u pay $5 for a cup a coffee it should be full, not 3/4 full.

Good food, tasty beverages, friendly staff. Im becoming addicted to chai lattes.

Good, saw good friends there, like to sit by the fire and chill!!!

I love Waterloos Caribou!! Great service...the space is like an extension of my living room! :)

Very nice people, hard to leave without smiling. :)

Love the big tables and comfy chairs. Unfortunately, internet is rather slow. Aside from that a great place to meet and / or work.

They give you stickers at the Caribou on University in Waterloo, which makes it even better. 😊

Amazing service, the two ladies working there went out of their way for me.

Well run and friendly staff. Just a good feel to the cafe.

Dark Chocolate Mocha is the best. Everyone that works here is friendly and helpful :^)

Love this place. Come from Atlanta every 2 weeks and this is my fav coffee

Great variety and good options for food and drinks comfortable environment and fuel for the vehicle too

The assistant manager there is always friendly, quick,aAnd on point. Love the atmosphere.

Great atmosphere for meetings, intimate conversation or even just drinking some pretty good coffee!

Great employees. Great Hot Chocolate and Coffeeless Coolers.

Good, rich coffee; pleasant staff

Very welcoming atmosphere and coffee excellent!

Good coffee...friendly baristas.

Great coffee Great service

Simply the best coffee of all the chains. Period!

Nice environment, warm, good service and coffee.

Spotless environment great people and real coffee.

Always good service & drinks! Try out their sandwiches & pastries.

The service is excellent! Staff are the best !!

HyVee gas station connected to it had the same coffee brand though I found it to be distasteful empereon Pleasant had to go to McDonalds and mediately to get a different coffee

The Campfire Mocha is delicious!

Had Brownies, not bad!

Great atmosphere, great coffee!

Great atmosphere, great service!

Really good Carmel coolers

They have a great selection to choose from

Delicious white Carmel mocha!!

Great! Good coffee and service

I Love This Place

Carebou Coffie

Best coffee place in the Waterloo/Cedar Falls area.

Excellent as always!

Nice place, clean and comfortable

Coffee is pretty decent.

Super friendly and accommodating!

Warm and inviting enviroment

Cozy, friendly staff, great coffee

Nice places

Love their coffee

They did not have the type of regular coffee that the person I was with wanted

Nice place

Daily specials, great java

Decent coffe

Always a long wait, they seem understaffed