Not a huge store, I thinks it medium. So that translates to them not having a huge stock or just merchandise in general. Still, the place does a great job stocking the stuff that sells the best. I think their cellphone department does a better job then any carrier store. So theres that.

Josh B. In the cell phone section was amazing. There were activation issues on my phone that was being shipped which was neither of our faults but he helped me over the span of three days in the store for over an hour each time and never got frustrated, constantly apologized for the inconvenience (which I wasn’t upset), and was determined to fix the issue! Thank you so much Josh!

I went there, I went inside, found what I needed quickly, received help in getting something down from the top lock-up after just a few seconds of looking for someone.... pretty much like every other Best Buy trip Ive ever made, simple.

Our online order was for a different location, but Andrew the supervisor helped us get the item we wanted. I felt embarrassed but he kept a cool composure. 10/10 will keep shopping here.

There is a lot of electronics in this store. Theyve got computers, laptops, monitors, TVs, drones, cameras, GoPros, smart ovens, microwaves, smart lighting, and so much more. They even have a little theatre in the back with remote controlled curtains, lighting, and sound.

Best buy I loveSometimes they have amazing priceswhen I enter the store I feel like a child in a toy store especially for each purchase I get rewards

Horrible service. Ordered online and then i pick up my items. Just to find out they messed up my date of pick up, they had the item in hand, and said i cant pick it up till it gets cleared from the warehouse. The guy was lazy to begin with, didnt care or show an sympathy and have to go back to pick up my order. They arent good when it comes to order things. Ive had the same issue in the past when purchasing a phone and they took 1 hour! Keep away from this one!!

Its Best Buy the one place to get all your electronic items at good price, walk in or delivered to your car. I bought a Dell monitor for my gaming PC and I love it. The price was also good.

National Call Center SUCKS!!! Drove to Store inWebster and had Exceptional Customer ServiceFrom Andrew a manager and Audie a fellow associate. THANKS GUYS 👍

Made a large purchase, Larry was very helpful. Thank you, Larry

Taylor in the cell phone area deserves a raise! We had spent over an hour at the AT&T store and got no where. Taylor solved our issue within 5 minutes, all while being kind and funny!! Stellar employee!

Employees were very helpful for what I needed. Showed me different options and didnt push me either way.

The staff is really good, help us with extra information we dont know, good store.

Super fast. Grabbed my online order in like 15 minutes. It used to take hours the other cities I lived in. Store is clean. Staff is friendly.

Good service. I needed to return something that was not working and they did it very fast with no trouble. I will be going here no often.

Always a pleasant experience. Its nice to still have a big box that does things well!

It’s simple free the nipple. Andrew needs to rethink his action against my boy Demarcus. #JUSTICE FOR DEMARCUS!!!

Didnt have my order and shipped it to a different best buy

Gotten better through the years. Customer service is great here too.

Brian was very attentive and helpful. Great customer service today.

Arent capable of answering their own phone so it goes to a call center. I have been waiting a total of over 40 minutes now since, Margaret at the call center hung up on me, just to find out when a Samsung tech will be at the store to look at my watch.

Its simple free the nipple. Justice for Demarcus Cousins who was dababyd by Andrew

Unfortunately the first best buy i went to in league city didnt have what the system said was in stock and the employee was less than pleasant so I drove to Baybrook and the gentleman who assisted me was extremely kind and helpful

Great store, clean, easy to find what Im looking for.

I bought a Netgear modem from this store 3 weeks ago. The modem did not work when installed, and this was verified by an Xfinity tech who came out to the house. So I tried to bring it back to the store to switch it out with a different one. They refused the exchange because I did not keep a receipt and do not have a registered account with best buy. Now Im stuck with a $150 modem that does not work. Avoid this store, they do not stand behind the products they sell.

Marisela, an associate at the entrance door, is very knowledgeable, friendly and helpful. She took care of my husbands electronic problem immediately and it was solved.

I had a pleasant experience in this store, provided an experienced and smart sales associate “namely Randy” helped me out to buy what I needed quickly. Hats off for compliance safety and fighting COVID 19

I really love this Best Buy! People there are nice. It does not feel ghetto. Great prices and helpful staff!

Staff is very helpful! Love the buy online and pick up in store option.

Didn’t let Demarcus Have no shirt on, Andrew is a lil nas x, don’t go here

Found what I needed. Had to ask the guy at the front door to help me. One guy said he would come back to help and never returned. Then a young lady came over to help. So much help that she walked right past me to help an older couple. Kudos to the guy at the front door.

We purchased my father in law a new phone. They have great deals for unlocked phones. Better than paying for a phone for 2 years.. I would rather keep my extra $300 and pay for it now.. And I want one of these speakers..

Apperantly gotta have a dress code to shop over here

Worst best buy I have ever been in. Service is very poor. Next time Ill buy online, not at best buy.

Looking for a laptop and stood by the one we were interested in. Three salesmen were standing near us but they were too busy talking and joking among them selves to notice us. Several times one salesman started toward us but then turned back to his buddies. After 10 to 15 minutes we left.

Went to pick up a product and the transaction was very smooth and fast and the associate was very friendly

Asked for help finding a phone charger for a samsung not made anymore. Was just pointed in a direction to go. Not helped at all. Had to make a best guess decision about a 35$ charger. Not impressed with the customer service.

Bought otter for my phone great customer service as usual

Easy to browse, price-match, and purchase stuff. Easy to pick up online orders as well.

No graphics cards. No surprise, but if they would just follow Microcenters lead on providing graphics cards for customers, they would have five stars from everyone all day long.

I honestly enjoyed the experience and I saved 50.00 bucks on my DDR4

I went in to purchase a specific tv, while browsing a csa offered assistance, and I told him what I was looking for. He retrieved it from the back, rang me up without delay or trying to push any agenda, and then helped me load it into my car. Great experience.

Staff is useless and dont know what they are doing. My husband went in the store for some assistance & they basically sold him something that wasnt even needed and all together wrong. When I went in the store to return the item & get the correct item the staff again attempted to sell me the wrong item.I would have given a 0 rating had I been allowed.

Picked up some air pods for my daughter. Very easy and clean.

Best Buy is a sinking ship. They don’t even seem to have the simplest computer parts available in store.

What they did to Demarcus Lawrence Cousins was absolutely disgusting.

Great deals when you catch a big sale, or deal of the day. Has pretty good selection of electronics. Not the best prices for cables...Frys is way cheaper. Customer service is usually pretty good. Most reps are pretty knowledgeable. They dont always have things in stock, maybe just the holidays.

Excellent customer service with a little delay before someone assist.

I usually order online and pick up my orders when ready. Ive used the service for years and have only had an issue once. That was when they attempted to sell my a product that had already been opened and reshelved. I paid for a new product and not an opened product which are supposed to be cheaper. I like my things new. Other than that they are a good all around spot to pick up your electronic needs.

Great knowledgeable people work there. Great job guys thanks

Team member andrew is just flat out rude to customers. not acceptable

They aint let my boy DeMarcus Cousin Shop without a shirt. Smh

Store isnt confusingly laid out so finding what youre looking for is pretty quick. Staff was helpful when asked but didnt go out of their way to approach customers. Overall, a positive experience.

If you want to speak to a human about the status of your delivery, this store is not for you. I was given a 6 hour window for the delivery of two large appliance items. That window came and went without any delivery or phone call to update me about the status.Because of this I called the store to ask where my items were and if they were going to still be delivered that day.I was on hold for two hours, transferred to 12 different people, given two different phone numbers to call by two different Best Buy representatives, neither one went to a working phone line, asked to speak to a manager, and never once actually spoke to a manager. The last person I spoke to said, “Oh, well you are just going to have to wait around all day and they should show up at some point.”When I asked if they could call the delivery men to find out if it would actually be delivered that day the reply was, “No, we have no way to contact our delivery men.”The delivery men, who are third party vendors, showed up two hours after the six hour delivery window. The delivery men stated they told Best Buy the night before the window that they would deliver my items. The window was late afternoon early evening. This information was never conveyed to me. I was emailed and phone called by Best Buy the night before with an early morning time.In the end I am left extremely underwhelmed by Best Buy and their ability to communicate effectively between third party vendors and their customers. I will not use Best Buy for my purchases in the future simply due to their lack of respect for customers.

Bought a telephone for a friend of mine and found good prices.

I guess integrity is gone. Find a different bestbuy everyone

No one helped me. Tried to buy Xbox elite controller with warranty but my payment was not accepted without id. Ill just buy online somewhere else. I bought all my tvs and soundbar here too.

Good experience Everywhere I went in the store the employees offered assistance. Talked to the guys in the Magnolia section and they were very helpful.

Actually got some good personalized device at The Geek Squad. Thanks!

Excellent service. Very helpful staff.

Cool place. The staff there are really friendly and helpful.

They help me find the stuff I needed to work at home

I went today to this location to look for major appliances for our kitchen. I go usually to Fairmont location, but I chose Baybrook this time. The place is very nice, and organized. They have a lot of options and models. I focused mostly on the kitchen and utilities room section. The employee that help us out was very friendly and professional. He was very patient and helpful, and it seems like he is the only one who is doing work in that area, while there were three ladies sitting by the computes playing on their phones (for most of the time that we were there that took good of two hours). Great place, they could have better staff though.

Great experience would be go back for sure!!

Received great service, knowledge and attention for my purchase

Good staff who answered my Wi-Fi booster questions. The product line was decent and prices good.

Has pretty much everything you need

I have to be careful when visiting because I tend to spend too much. I like how many of their prices are the same as other online giants like amazon. This way at least, you can have something right away, the same day.

Very nice people.

Just a quick browse. Didnt find anything I wanted.

The guy where tablets sold....unfortunately didnt know what he was talking about. Guy in TVs know his stuff. No help from anybody in kitchen appliances. Not impressed

The staff here would not help me. Just ignored me and kept talking to some lady who was attractive. Felt higher disrespected.

I was a little early but Geek Squad helped me anyway. She was polite, helpful, informative through the entire process, compassionate when I discovered my own mistake with something. I was able to have my service concern resolved quickly without sending my device off, thanks to having the service plan.

Went in to buy a Microsoft laptop. Great customer service, and very knowledgeable salespeople. Highly recommend this store!

Great. Service, availability of items, quick and knowledgeable. All purchasing experience should be so easy.

What can I say, always love coming here. Friendly staff and wonderful window shopping opportunities

In and out quickly thanks to Ahmed

They did not disappoint. Every year i shop for the majority of Christmas presents at Best Buy. I had done my homework and knew what I needed to get when I got there. However, I didnt know the layout of the store. A representative came up to me right as I began looking around and offered to help. Found everything for me and I had the items I needed and was checked out by Cory so efficiently and quickly. Cory was so nice! Makes me happy to know that even in these crazy times, we can still smile and have patience with each other.

No selection... items on display out .... always waiting on the truck

Found a great deal on a monitor and check out was fast. Good covid-19 safety guidelines.

We were going to purchase a printer online from Best Buy but decided on visiting the store to purchase one to take home immediately. Much to our surprise, there wasnt hardly any printers to choose from esp the one we were eyeing to buy. The associate ordered the one we wanted for us. So we really didnt have to visit the store. All in all, our experience was great.

Knowledgeable staff, helpful.

Its just a Best Buy...totally average

Great as always! Staff very friendly and with excellent attitude.

Had what I wanted locally, was able to grab and go.

Everytime I go to this certain Best Buy. I always just stand there. Not getting helped. I ask for help and Im pretty much ignored. As soon as someone new comes in they get helped immediately. Oh well.. not going back here then

This is a great store. Sales rep Q...was the best. Knowledgeable of the product and most helpful in helping me decide which product will best suit my needs. So helpful!

I had a very nice experience everyone was very helpful and polite. I am excited about my next visitThankbyou

Andrew discriminated me cause of my skin #itssimplefreethenipple

Its simple free the nipple

The staff was nice but the selection was very limited going there is not worth it

Couldnt get anyone to help me, they would stand around socializing with co workers

Justin is so informative and helpful!

This Best Buy rocks. Got my curbside order and had it ready and picked up within the hour, and pretty close to closing time!

This place was terrible, I wanted to shop for an audio system part but they would only let you in the store if you had an appointment. They said you could shop online and pick it up there, but most of the parts would not be available until next week. I could use another part but I had to look up each part and see if they had it. Too cumbersome, I went to Frys Electronics and shopped for the part I needed and went home. Done. Thanks a lot Best Buy!! I wont be back.

Jorge has excellent customer service and knowledge of various different departments..He explains himself professionally and understandable. Best Buy is definitely not his ceiling.

Great selection on home theater subwoofers, recievers and soundbars 💪😀👍

I ordered $16k in appliances back in November. It is now March and still not here. DO NOT TRUST BEST BUY for getting appliances on-time. I executed a $60k kitchen remodel and it has been completed for 60 days. Still no range. Still no one will reply to my request for help. Their support and customer service is horrible!

Love this place. Only place I buy Electric Appliances.

The only thing Best Buy is good for now is TVs, MOVIES and VID3O GAMES