Greeted at the door by Jarvis, very friendly and extremely professional. Asked if we required any assistance, pointed us in the right direction, but did not hover over us. Answered any and all questions we had, and found us the best prices for what we needed. Made everything as simple as possible.

Sabu our salesman was great. We left with more than what we planned for! Our delivery came on time & early with no problems. Definitely recommend & love our new furniture!

Greeted at the door and browsed living room furniture awhile, no sales pressure. Ali went out of his way to find the coffee table and end tables we wanted. He moved different ones to see what matched the couch and love seat we chose. Met the store manager Robert as we were wrapping up the transaction. Nice people and had a fun visit. Delivery may be awhile due to global shipping delays, but we got a deal we are happy with.

This is my first time shopping for furniture at Ashleys. I walked in with family and was greeted with a warm welcoming. We went looking for a sofa table but later buying a kitchen table set. The salesman NASA was so great and kind with mannerism. I really appreciate his expertise in sharing and expressing his opinion about the furniture. Im looking forward to continue shopping at Ashleys. Great store and love to atmosphere. They even have a play area for kids. How wonderful.

Shopping at Ashley HomeStore was a great experience. Everyone there was welcoming and willing to help. Ali in particular was extremely helpful. He was professional, knowledgeable, and friendly. He made finding and purchasing our couch a quick and easy process. I will definitely go back to Ashley HomeStore in the future.

I had the most amazing time with Jasmine! I will be back to shop with her for sure! She is such an inspiration on design, colors, shapes & size. I cant wait to come back to Ashley to shop! I havent gotten my items yet but I know they are beautiful!

Fernando was an awesome sales rep., very attentive and also extremely patient with us! We came to Ashley three different times within a week. Ashley Furniture worked with us considering we had previously found a sofa model like theirs at a more economical price. We’ll sure come back again.

Ali and Brandon were amazing. They worked so hard to make sure that I found the perfect furniture for my home. So important! I almost bought down the street. So VERY GLAD I checked them out! Great folks!!

I am very pleased with the service I received at the Ashley Store (Baybrook). Janie greeted me as soon as I walked in the store. I liked the way she and her manager made sure the price that was presented on the item was the amount I paid. Very pleased with my in-store purchase. I will return for more shopping.

I would like to express the wonderful experience I had working with Brandon Smith while shopping for a dining table and chairs at Ashley Homestore in Webster. Brandon was very friendly, professional and easy to talk with. His smile and welcomed sense of humor made my shopping experience much more pleasant! He is definitely an asset to your company! Thank you.

Ordered furniture on May 2nd and was told my items would be available for delivery in 2-3 weeks. The sales person (Rose) was great at selling and even gave me her number and said any questions or anything give her a call or text. Those 2-4 weeks turned into 4 months with constant calls and messages to Rose with no response at all whatsoever. So much for customer service. After many calls trying to get in contact with a supervisors with promises of getting a call back, that never happened. After 4 months I receive an email saying my all items are ready to ship so I scheduled and received the shipment today. Was missing the mattress. I would have not scheduled knowing not everything was to be delivered. Why was I sent an itemized list saying everything was at the warehouse ready to be delivered and then when they arrived they told me the mattress was at the warehouse but they had to leave for the day and that it would be delivered on another truck that same day. Ok that’s reasonable. I call to see what the time frame is for the mattress and am told it won’t be available for a other week. I took my bed out of the room thinking I would receive my whole bedroom set but now am left without anything to sleep on for another week, or who knows how long because everything always gets pushed back with Ashley furniture. From the begging Ashley furniture practiced deceitful tactics to get a sale and then the headache started. Now the headaches continues. If you are reading this considering Ashley furniture I would most certainly advise to go somewhere else.

Brandon provided us with excellent service and was extremely knowledgeable on all products that we had questions on. Brandon was also very efficient in providing us details on our purchases and the delivery expectations.We will return to work with him again soon. In fact I cant wait to make my next purchase because Brandon made us feel as if we werent wasting our money but investing in our selves and our family comfort. Thank you again for your service. Roy Dabney & family

I’ve never been inside the store before today 8/20/2021 and I absolutely loved it. I was able to buy my whole living room set. Ian made it so easy, quick and he was super friendly, my husband and kids loved it, we joked around and kids got to play in the play set they have In the store. I will be definitely coming back in no time. Now to wait for the delivery. So exciting.5+ Stars because I’m most likely to come back and I am most likely to refer people.

My closing date for new home was a little over a month out (new built home) and I went in to pick out new furniture to go with it. I was told it would take about 4-6 weeks to receive furniture. That was no problem for us… now it’s been over 12 weeks and they still can’t tell me when ANYTHING will come in… so now I’m stuck in a new home with just a few pieces of furniture. DO NOT ORDER FROM HERE!! You have been warned!!

Jacob the sleep specialist was. Wry knowledgeable about all the mattresses they carry and very patient with me as I had tried 7 different beds. My husband went back and purchased the mattress with no hassle. Delivery much quicker than we expected! Extremely pleased with the customer service. Thank you

The service is horrible and no one can seem to fix my problem on an existing account. I do not recommend this store. Promises were made by Eddie White a salesman and not fulfilled! I have been waiting for months for one matter. The managers never returned my calls either. if I’m. not mistaken their names are Robert and Summer. This store is the last place I would go to. I’ve never had problems with Ashley in the past until now.

Mr. Al Asghar was an excellent Salesman! He helped my wife and I through the process of buying our sofas. Ashley Home Store has a vast variety of furniture to choose from and has great salesmen in helping out, even the Store Manager came by and introduced himself. Great job by all!

The sales representative was very helpful. They had nice pieces for a great deal. We got one for 50% off, because they matched the price that we saw on their website.

My husband and I just moved to Houston and went shopping for new furniture. The team at Ashley...Jay Broussard and Jacob aka Dr. Sleep demonstrated first class customer service. Very professional knowledgeable and courteous. It was a delight working with them after a very long drive.

Our salesperson Eric was great. We came on a sale and received 25% off. We purchased our dining table and chairs. As well as our bedroom suite. Thanks for the help and savings!

We had a great experience here at this store we purchased a bed and bedroom set! Robert and Jacob helped us tremendously and were very nice! We even left, checked another store and came back and they remembered us and treated us kindly! We will be coming back to purchase more furniture from you guys!

Amazing customer service, efficient team! When I arrived at the store I was greeted by Ian, not only was he very professional and polite. He is well educated on everything they had to offer and well prepared. My whole experience overall was very quick and as simple as me picking out what I wanted. Honestly, one of the best purchasing experiences I have had in a very long time. I would highly recommend checking them out for yourself!

Went here with my family to look at beds, and Michael Estrada helped us pick something out in a timely manner and got us a great deal. Cannot recommend him enough and Ashley HomeStore. Quick, painless and very friendly.

Amazing staff! Very helpful and answered any and all questions I had. Definitely recommend this location.

Sales person(Nasa) was very friendly and informative. They had a great sale.My Love Seat was delivered today. Very professional, friendly, and efficient! Love my new Love Seat!!!

Service at the actual building was great. We ordered a bed frame, dresser, and two bed boxes. Everything went downhill from there. We were told we would receive our furniture in 3-4 weeks. Didnt receive anything until a month and half later. We were told we were going to receive everything with the first delivery truck. We only got the bed frame and the dresser and one of the dressers leg was broken so we sent it back. From there they told us we would receive both the boxes and the dresser in a month and half MORE. Ok we were fine with it and then that month and half passed and we never got a notification or anything from this company letting us know what was going on with our fully purchased stuff. I had to text and call the company multiple times and they were always rescheduling. Until I one day texted back the company saying that I was gonna ask for the refund if they rescheduled again. After that, I got a completely different type of service, I even got called to confirm delivery date. When we finally got everything delivered, the dresser had a few visible cracks. I do not recommend this company at all.

Ali Asghar was our sales associate that helped us. He went above and beyond our expectations. He greeted us at the front door and stayed with us through our whole shopping spree. He answered any and all question we had. I will be purchasing from him again in the future. Debra C.

Excellent customer service & friendly staff who is there to really help you find what you need. What more could you ask for? Thank you for the great experience.

Very good experience after 3hrs trying to decide on a living room set. The salesman was very patient and helpful. He was with us through the whole sale and trying to decide. At the end of the day everything went great and gave us the best price he could. Thanks Robert Hernandez for all the help, you did excellent…

All they sell here are lies. My elder mother in law was promised she would receive her couch on July 9. It is now August 11th and now she won’t have them for another 4 to 6 weeks. All she asked was for honesty so she could shop elsewhere. She and her husband are over 75 and have been sitting in lawn chairs for a month. Now no one will return her calls. BEWARE THEY WILL NOT TELL YOU THE TRUTH ABOUT DELIVERY DATES!!!!

The service was outstanding. We were greeted as soon as we entered the store and tended to us until we selected and bought the powered love seat recliner we wanted. The store layout was great and it was very clean. We will definitely come back for future furniture needs.

If possible I would give 0 stars. The worst company I’ve ever bought anything from. I bought a piece of furniture on May 30, 2021 and now it is Oct 09, 2021 and still never received it and when I contact them for customer service and they give me a date on when I will receive it but it’s all lies. I’ve contacted multiple times and they keep lying to us. I’ve spent hours on hold on the phone for just lies after lies. The other furniture that I actually received was damaged and very dirty. I need a manager to give me my furniture ASAP.

UPDATE: Delivery times for furniture from Ashley Furniture is seriously LOOONG. I ordered in July and I’m still waiting on two orders. Some is expected to be delivered in November, the rest of that order might come in January. And another might even take until MAY 2022!!! Before buying anywhere make sure what you want is in stock. This is nuts.Rose Nguyen helped me out tremendously. I came in looking for new furniture for my whole house. But I am NOT good at matching things. I told her which dining room table I really wanted, and we went from there. I even showed her pictures of the house to see if the furniture would look good. Our new house will be an open concept so I wanted everything to look right together. I am very happy with everything we chose. She was so kind and saved me a lot of frustration and likely even disappointment if I had been left on my own. I had a lot of fun!

Jalen (Jay) and Matthew at Ashley were incredibly helpful. They allowed me to look around and do my thing, and answered all of my questions. Great customer service from start to finish!

Great weekend looking for a Sectional for our new place. Searched 4 different furniture stores but Ashley beat them all. Jarvis was especially helpful. He let us browse on our own without hovering and when we were ready had all the info ready for us in minutes. We wanted to look at all our options so we did not purchase that day. Who we saw that no other store could match the deal (even online searches at Wayfair and Overstock) we returned to Ashley. Met Jarvis and had the deal done in minutes. Thanks

I had a great experience at Ashley Furniture….the sales associate was great….I have bought for there before and it won’t be my last time.

Great customer service,Eddie our sales rep was very helpful.We really enjoyed our visit.

We came in with our children pre Labor Day shopping was assisted by Connie. She was so helpful. She even texted us the same and next day answering all our questions. We came back Labor Day and purchased theatre seating and master bedroom furniture. She was very helpful and kind. Great experience will be back.

Matt was Excellent. The day before I went to the Pearland location and Tolisha Harris said she would text me my total price. 24 hours later NOTHING. Within minutes Matt gave the total with everything includeded. Matt was patient, understanding of my needs and gave me the total with everything included with-in minutes.e

Walked in told sale Pearson what I wanted was escourted to the item agreed on price! Wanted only a few minutes and completed the sale and Filiberto date was set for next week! Very satisfied!

After paying for a warranty on a sectional that some of the electronics went out and is no longer available they gave me a store credit to use. We went in and picked the replacement items and they confirmed our credit however they did not apply to my credit they charged to my finance account. Now I am told by customer service I have to get it fixed at store level but no one will answer or return my calls after several tries. Horrible customer service. If the warranty department had not told me I would have not known until I received the finance bill and by then my credit would have expired. Makes you wonder if that was intentional or not.

Prices can be better. My bed and dresser was delivered and stood up great team. Still waiting on my sofa sleeper🙄😔

Very upset! After waiting two cancelled deliveries on their part I had a delivery scheduled today and waited all day and STILL no furniture. I was even proactive and called yesterday to make sure there were no interruptions now no ones answering the phones or nothing! I still wasn’t told when they will send it!? Next time I will go to Rooms to go their customer service is way better! I’m furious because the bed is for my children!

My cousin and I went in the store to buy a mattress. The sale person Conny by nick name, was taking care of us. I tried several mattress before picking the one I wanted. We stated with the credit and the application. Conny told us that. If I wasnt satisfied with the mattress I had a 30 day return. But what she didnt tell me was it was written in the contract that I couldnt return it. She even assured me a couple of times that I could definitely return it. Also why would Conny not sale me a mattress cover if she had told me I would be able to return it. Never mention that to us.The first thing that went wrong was the delivery date and time. because Conny asked me several times if I wanted all my furniture delivered the same day. well the delivery day came. I didnt get a call from the store nor the the warehouse. That my mattress were still not in stock. I waited 2 2/1 weeks sleeping in my couch very uncomfortable. The time and date came up I was told between 4 and 7pm. but they arrived at 1:30pm. I was still at work. I had taken half day off. Well to my surprise I was driving fast enough to get home in order to receive my furniture. Got home and I was only getting the base to my bed, no recliner nor mattress. I first call customer service, as giving them a very hard time. Why wasnt I notified of this. That I would only get the base for my bed. The truck driver had no idea what was going on. They only had orders to deliver my base for the bed. After I called the store and got the manger on the phone I raised hell towards him. He told me the best he could do is refunding me the delivery fee. But never did. People Dont keep their words. Why because they already gotten paid by the credit system. I had tow wait for my recliner and mattress another week. I got everything I had ordered and tried the mattress for a week give it a good try before of thinking of having it exchanged. The mattress is too soft and I sink it and get lost in the mattress. To the extreme that my back is starting to hurt because of the softness. So I went to the store to talk to the manger about it and see if they could finally exchange it. but Eddie was nice but would not guaranteed the exchange. He told me he would do everything possible to see that it get taken care of. at this point I dont think he really did any about it. So there you have guys.... This store is not worth buy from and if you do make sure you get everything recorded! so upset about this. I am stuck with a mattress that I dont even like!

The shopping experience was great, but have yet to receive furniture that was purchased on May 18th. Every time I call to get a projected delivery date, I get a date further in the future. If you want a good shopping experience and no furniture this is your place. If you need actual furniture you should try elsewhere.

Both sales People were extremely polite and very knowledgeable. They assisted me and made suggestions that were very helpful I would highly recommend the Webster Ashley home store for the super service.

OMG!!! The girl that helped us was unbelievably perfect! Her name is Chaney (not sure about the spelling) she really went above and beyond to help us. If you are shopping for new furniture, go to Ashley and ask for Chaney!!! She definitely knows her stuff!!

Great store! Went in looking for a new couch. We were greeted by Eddie and he quickly figured out the type we were looking for. Within 30 minutes, we had the perfect couch! Never felt pressured.. got a great discount and its being delivered in just a few days! Im SOLD! Ill definitely be going back when Im ready for my next furniture purchase!

Excellent! Smooth transaction at the price we wanted. Couldn’t ask for a better salesman. Thanks for allowing us to speak our minds and negotiate the price.Update-------Had an issue with my order. Its been 2 months and havent heard from anyone including salesman to check status on problem. Buyer beware, youre only a dollar amount to them. When a problem happens they disappear!

Relocating to Texas and needed new furniture. Ashley Furniture was my first and only stop. Jarviz was helpful, knowledgeable and not pushy. When I need to purchase the remaining items, this store will be my first stop.

Great experience with Michael and his manager in Webster. I went in not intending to buy and came out with a great set!

The worst customer service Ive ever experienced. The wrong desk was delivered to my house. After two different customer service reps we got an exchange scheduled. When the delivery truck arrived two weeks later, they had the correct desk on the truck but wouldnt deliver it to me, because their paperwork was wrong on the desk they were picking up. I drove to the store and spoke to a manager, Robert, and told him I wanted a refund. They wouldnt give me a refund until they picked up the wrong desk they delivered initially. He told me he would call in 1-2 days to confirm pickup. Never called. We did get a text confirmation for a pickup for 5 days later, but apparently that order got lost in the system and there is no pickup scheduled. So incompetent. Will never shop as Ashleys again. Still dont have my refund.

The sales associate that helps me was very friendly and professional. She helped me price match an item, and worked with me to make sure that my order was correct. Very satisfied!

I looked everywhere for an oversized dining table. I wanted to be able to seat 8 comfortably. To my surprise Ashley had the Hillcott Extension Table. Once I was sure of my selection, I called the store and tried to order the table over the phone. I was told repeatedly that a manager would call me. That never happened. I ended up driving to the store the following day. They told me they never take credit cards over the phone. What? Not sure what the run around was about. But I ordered the table and now will wait for it to come in.

Hello, i went to Ashleys Furniture to buy a Bed, i did find 1 that was Soft and i open a credit line and mo Interest thats Really good ! Also i would recommend if your looking for Furniture to go to the Baybrook Mall Ashleys Furniture Store and ask for Rose Nguyen she was a Big help to getting me what I wanted. Thank you Mrs Rose for Helping me!! Have a Good Memorial Weekend!!

Great place to buy new furniture but get damaged furniture. Then you get lied to by customer service for months on end (over 6 months of we will have replacement furniture next week).

Ian was very helpful and patient. He answered all of our questions and more.

**UPDATE**What a disaster of an experience! If I could go back in time and prevent myself from walking into this store, I would. I understand that Covid has disrupted many things but the lack of communication as guaranteed by the service paperwork provided has not been followed at all. Not once have I been updated about my order (we are 8 weeks since order). However, finally I was told, not asked, that one piece of my order would be delivered today. Cool. Progress. WRONG. Do not be swindled by the white glove b.s. My sofa is sitting in a box in my foyer and have been told not one thing by ashley. Ive called corporate, customer service, a manager, my sales rep and not one person has been able to get someone out here to complete delivery. AVOID THIS STORE AND THIS BRAND. There are way too many alternative choices available!Terrific store with friendly staff. Usually, I really hate furniture shopping because it feels like such a pushy or rushed experience. At this store, the opposite is true. Staff gives you space but are ready with answers. Not super pushy. If youre looking for quality and an easy experience without completely destroying your finances, youd be hard pressed to find better than what is here.

This Ashley Hoke Store is the best!!! They are so personable and accommodating. I certainly enjoyed the “Ashley Experience”. This location is my new go to furniture store! Thanks!

Great service! Connie was very knowledgeable and informative on the purchase we made. She made it an enjoyable experience to shop at Ashley furniture. We didn’t feel any salesperson pressure from her which was a plus. If you need to buy furniture go see Connie G. @ Ashley furniture.

I’ve been looking for a reclining couch for months now and finally found the one I wanted. They didn’t have any of the couches at the local stores I went to but the workers in the store were able to show me similar couches and similar materials. They were very helpful with all my questions.

The buying experience was great But the wait time was 2 and half months. We got 3 pieces after a month then the last 2 pieces came in several weeks later, not good.The delivery company is horrible and they don’t care about the doing a quality job. They were in such a hurry to drop off the furniture, they carelessly did Not connect the sectional correctly. Ashley Furniture needs to get a better contractor delivery service. I am not pleased, Future Buyers Beware.

Ian made the experience quick and easy, he was such a sweetheart!!. The store was clean and well laid out. Lots of options!

Purchased furniture from Webster location, salesman, Jarvisz Jarviz stated that latest delivery date would be five weeks, its been eight weeks now and still waiting. We contacted store location because warehouse stated most of our order had arrived, and that we could expect deliveryin the next couple of days We received call after leaving numerous messages and was told by Jarviz the earliest delivery date would be December 28th...I would not recommend purchases from this location if you need furniture anytime soon.

This is the first time Ive shopped at Ashley Home Store. And Im glad I did Ms Rose is a good sales person. She asked what we were looking for and she told us her name and said if you have any questions just let me know,And she gave us time to look around at everything. And she helped us get a good price. Than you Ms. Rose.

When I arrived at the store I was greeted by Jacob and he was so kind and very professional! Amazing customer service! I had a good experience buying my sofa!

The overall experience was great, and Brandon was extremely helpful, patient, and knowledgeable. He worked with us and got us exactly what we needed.

I previously brought furniture with the extended warranty here but could not use warranty because every time I called with a problem I was told it was not covered under the warranty. So I waited 5 years so I could used the No use no lose I went to the store on 1/28/21 to look at sofas. I found 1 I liked and was initially told it was available for delivery on 2/1, great!!! But then I said I wasnt paying for sofa I was going to use the no use no lose suddenly sofa was not available for 2/1 anymore and they would have to verify that I never used credit. I was told someone would email or call. Did not hear from anyone for almost a week so I called to follow up on 2/2 and was told someone would call me back. I was then told credit was verified but I needed to come in to pay the difference because unable to pay over phone. So I went in on 2/4 to pay and was told estimate time of delivery was 6-8 weeks, hopefully sooner. Called today to follow up and was told item on back order with new estimated delivery of 5/18. The sofa I wanted was brand new item to the store, both sales associates said so and plus it was so new it didnt even have an item tag with pricing on it yet. I found it interesting that this sofa is back ordered still. Very disappointed and will not be returning. Im just waiting because Im not wasting my money that I paid for useless warranty.Update 3/30Received response from seller. Going to email as requested and see if a sooner delivery date can happen or some other resolution. Ill keep you posted.

I had a great experience at Ashley Homestore! Cisco is excellent, he listened to my needs and helped me find exactly what I was looking for in my price range. The process was quick and easy, and he always had an answer for every question I had. No pressure to buy. Great quality. If I could give more than 5 stars, I would.

I bought a dinning set a month ago, and I still havent received it. I should change my review from 3 stars to minus 2, cancel my order, and go shop elsewhere.

The service at Ashley Furniture is outstanding! They always find what I need and have great prices!

Great customer service....i think it took us longer to decide on what we wanted than getting all the paperwork done. Will definitely go back and continue shopping for our furniture there!!

Everything was great Lorna was excellent she exceed our expectations, We went to look as we had been in another Ashley’s location so we weren’t ready to buy but Lorna was wonderful so we bought our new couches and dining room table. She is an excellent honest sales associate great asset to your team. Will definitely recommend and come back to see her

Buyer beware! Bought four pieces of furniture less than 1 year ago. Took approximately 2 months to receive them via delivery. Looked nice and I was very pleased with the find.However, have had unresolved problems with two of the pieces of furniture for duration of owning them. Tried to overlook the issues but when the bed is literally falling apart after a year, I had enough and called the Customer Service number.On the phone for an hour with a gentleman who offered to make repairs and eventually offer exchange for same bed. I was not totally pleased with these options but agreed to the replacement....he then “couldn’t hear me” on the line and ended the call. I had sent him 2 emails with the requested photos of damaged bed/night stand during the call.After call was “dropped” I heard nothing and called back after 2 days. The request had been deleted along with the photos...”customer service” agent quickly became defensive and stated there couldn’t be a defect with the furniture if I’d had it for almost a year (it has not been a year-and should it fall apart in a year anyway I asked?)...and told me to claim on 5 year warranty. Asked to speak with manager and I mentioned having to screw pieces together from literally sitting on the bed...she immediately said ANY adjustments to the product, including putting a screw back, voided the warranty. No remorse from any of these parties, no admission of poor customer service practices, no admission of product quality (or lack there of) and total lack of respect and responsibility on this...Did I wait too long to call? Could have been sooner, yes, but I was so happy to have a bed after 2 months I tried to make it work. Never again.On that note I still have multiple pieces of furniture to purchase and NOT from Ashley!3 weeks later update- it appears the owner responded here asking to make things right. Weeks of emails back and forth and nothing...I am starting to think they are trying to spite me as they literally email re-asking the same questions over and over...only to do nothing. Wow.

Ashley Furniture has a great selection and fantastic service. CJ was friendly and knowledgeable. She was able answer all my questions and helped to make furniture shopping a cinch. I would recommend anyone looking for quality products with great financing options to check out Ashley.

Jasmine Miller and Eddie White surpassed excellence with purchase and customer service.

I can’t give zero to this place but they don’t even deserve a one.The personal lacks training at every level.At the time of my purchase my husband and I were very understanding of a new hired that didn’t even know how to complete a purchase order.I had very specific needs regarding time of delivery dependent on my job. They never listened and didn’t provide factual information regarding what they had in stock or issues with the manufacture.They failed to communicate regarding delays in my purchase. They provided one estimate for an initial delivery only to fail and then told me that hopefully I will get my furniture 4 days. HOPEFULLY.I reached them by text hoping for an actual answer or to be able to cancel my order. They failed again.I drove to the store and I was told by the manager that every furniture store is suffering delays without acknowledging the poor communication or their internal issue with the manufacturer.This was my first and last experience with Ashley.The delays would not be an issue if I wasn’t lie to begin with. After 3 weeks of waiting, telling me this is a common issue among furniture store was lack of professionalism.

I purchased a very expensive sectional and was told there would be a 4 week delivery time. Cool, I can wait for that. 2 weeks later I get an update that it will be another 13 weeks before I will get my couch. This would now be a 15 week wait for a couch.I asked if I can cancel the order and get a refund. I was met with a 25% cancellation fee and told that delivery dates are only estimates. The employees trash talk other furniture stores in the area and straight up lie about delivery dates. Then they want to steal money to cancel an order that they can’t deliver within a timeframe they agreed upon.I will never use Ashley furniture again and I’ll never refer this company to anyone. This place is the absolute worst.

Eddie white did an amazing job! My husband and I came in to buy a bed. We told Eddie what we wanted to spend. He respected that and to me thats gold! We will definitely be back! Eddie definitely has repeat customers here.

It’s been a month since I made an online purchase. They gave me a delivery date, but when they day came, I never received my delivery. Really bad customer service. It’s hard to get a hold of someone, then when you do, they keep telling you to call different phone numbers. Not friendly, and they all sound uncertain. Still have no idea when my purchase will be delivered.I would not recommend this company at all.UPDATE: I finally got another phone number to call to get my order cancelled. Took about 30 mins on phone, but thankfully, my order has been cancelled. I immediately ordered from a different furniture company, it will be here within a week.Glad I was able to cancel my order. Wish I would have originally gone with another furniture company, so I wouldn’t have wasted a month. Would not recommend this company, and will not ever attempt to use in future.

First off, all of the sales representatives are so nice and very helpful. Once in particular helped me a lot and his is Dion. I would definitely suggest having him as your representative. The paper work did have a few errors but Dion fixed every issue and more. I am lucky to have come across ashley furniture and super excited for my shipment.

Purchased a mattress and box springs at the beginning of March and was told it would take a couple of weeks. 6 weeks later, still no answer as to when I will actually receive so I cancelled. Now 2 weeks later and still have not received refund nor can I get the store manager to return my calls. Used to really like Ashley but after this experience I can say we won’t be returning.

Our sales associate Robby was very knowledgeable, straightforward, and transparent when it came to explaining each product and explaining the pricing. We would purchase from this store again. Also, highly recommend asking for Robby too.

CJ the sales representative was very nice. kind and understanding. She helped my wife and I with our mattress and were very appreciative.

Beware!! Do not buy at any Ashley furniture store ever. If I could give a lower rating I would.We ordered furniture back in January and they told us what we wanted was in stock and delivery would be max 4 weeks. We were fine with it at first because we were in no rush to get them. Now it is just ridiculous. Every time we call to get an update, it is postponed further and further. Estimated date is now July!! They keep blaming it on covid but every other furniture store is still delivering on time. Or they straight up tell you what they have and when they have it. No bs to make a sale.We can’t even cancel our order and go anywhere else because they messed up our credit and we are dealing with identity theft because the sales man didn’t seem to care about his job and paid little attention to the spelling of the name or he never verified info was corrected before submitting info.Definitely not number 1 furniture store in America!

I had a great experience my salesperson Janie was awesome. Showed us a few selections of livingroom sets never thought I would be buying a sectional but she showed us a beautiful one that we couldnt say no thank so much.

Robbie was great at helping and found us the table that I wanted.

Loved how helpful and great the employees were. Always striving to help you with the best possible financing for your purchases. Furniture quality is superb. Cant wait for our furniture to arrive.

Nasa was a wonderful help and guide with our furniture buying experience. Ashley never disappoints when we have any furniture need.

We had a great time and selected nice items for home. Sales person worked with us to help us get what we need it.

We had a pleasant experience while purchasing our furniture today. Our Sales Associate Jarviz was very helpful!Update: They will sell you items and give you an estimated delivery date that changes every time you call. Don’t expect to get your stuff in a timely manner regardless of what the salesperson tells you.

Beware of constant lies! I purchased a kitchen table along with matching bar stool chairs for my new home in November 2020. I have been told repeatedly that the chairs are on back order and the date keeps getting pushed back. I’m now being told they don’t know when my order will be in. If an item is on back order to this extent, then why is it still showcased on your floor? I went to another Ashley Furniture location to see if they could help. When speaking with them I was told that my order had been canceled! They said that’s what happens when an order is past 6 months of purchasing! I have not been told this information from this location (Bay Area), which is where I purchased them from! I have not received a refund! I have not neglected my order for 6 months! I have called multiple times and been given the run around. After reading reviews from other customers at this location, It seems this is a common issue! And they don’t care because they have your money while your left with lies and no deliveries in your future! My kids should have a place to sit and enjoy their meals months ago. I have been patient and understanding that COVID has slowed things down. But this is beyond a COVID processing issue! This is lack of customer care & honesty!

Do not shop here unless you want to be disappointed. Not the cheapest, not the nicest stuff around, but I found a table I liked at a decent price. After 3 failed deliveries (missing parts, missing the table, etc.) I had to cancel my order. Not the first time I’ve had issues with Ashley. I will not be doing business here in the future and I recommend you don’t either.

Will get my next couch from here everyone was helpful and answered all our many questions

Horrible customer service when you have defective product delivered. They don’t answer the phone at the store and the after sales customer service on the phone will hang up on you when you ask for them to replace the defective product. 5 days and still no response from them.

Fantastic customer service and super friendly staff! Lots of options and quality furniture. Definitely will be returning with future business.

Vanessa was awesome. She was very helpful and sooo patient with us. I highly recommend Vanessa and Ashley Home Store in the Baybrook area.

I am very happy with my service from Sabu at the Baybrook store. I came in looking for a certain TV cabinet that came in two sizes. Thanks to Sabu I got the larger one for the lesser price that I found online.Great way to get me to come back for my couch! :)

Ashley Furniture is were I have bought all my furniture! Living room, dining room, and bedroom. They have been great, until recently. Bought a sectional back in April. We new before purchasing it would be a six week wait. We were told we would receive a call every week with and update-Didnt happen. Once all or our pieces were in stock we were giving a delivery date (Saturday August 7th) we gave away all our living room furniture to those in need o ly to find out the have us THE WRONG DATE! It wont be delivered until the 14th! So a week with no living room Furniture a baby shower to host this Sunday- the 8th at our house with no living room furniture..this has been the worst experience EVER!

Cisco helped us find a great dinning table and chairs. No pressure from him to buy. Great experience we will definitely show there again.