I went in for a bumper repair estimate, I met with Brett not only was he super helpful he was knowledgeable. All my contact with the collision center staff was great. From the quick turn around of the repairs and the updates. When picking up my car a gentleman helped me load up my items in the back of my car from the rental. Would definitely recommend for the great job and the service quality. GREAT EXPERIENCE!!

I called to get the oil changed on our 2014 buick lacrosse, that we purchased used from Cascade Chevrolet in Wenatchee, WA. They did not have an open time but said we could drop it off and they would work it in. And they did! Cost was about what we would pay at a quick oil change place and they also did an inspection on the car. Very happy, will return.

As always Mark W. is great to work with. I feel confident that my vehicles are taken care of, and the work is performed to the highest standards. This service was for my wife’s vehicle so trusting who works on it is important since her and my children ride majority of the time in this vehicle.

You folks are the best. Service managers are excellent communicators and very professional. Mayra is a great help in reaching out and communicating, helping the repair process go smoothly. I never hesitate to use or recommend Cascade Auto.

Quality workmanship by expert technicians including service writer Mark who treated my vehicle as if it were their own.

I took my car to your service center to have 3 things done oil change,hitch put on and for a recall on the Jack. They said it would take 1 day after a week I got my car back. Got home checked my Jack the next day and I found no Jack in my car. You took the old one and didnt give me one to replace it. Im not happy Im really not sure you did the other things at this point

Mark, service advisor, is a pleasure to work with. Straight forward, friendly, helpful. The brake job was completed before the estimated time.

Mark who is our service rep, does an outstanding job.

The dealer experience was great. The only disatifier was I did not receive the manufacturer incentive that I had applied for thru Costco.

Cookie did a great job from start to finish with the purchase of my new truck.

While we were on the road with our 5th Wheel, we had issues with our truck trailer brake system. Cascade Auto Center took us under short notice, found the issue, repaired it and we were back on the road. We are extremely appreciative of their kindness and expertise.

I made an appointment for my Chevy Cruze to get its 30/60/90 maintenance on Monday, August 2nd. The Saturday prior, I dropped my eyes off so they could get to my car as early as possible. As my appointment was scheduled at 7:45, the thought was I could get my car back around 1PM, and drive back to Bellevue for an important meeting the next day. This did not happen. By the time I called on Monday at 9:45, I was put to voicemail from someone answering the phone, not knowing where my car was. After taking an Uber ride to the dealership at 11:45, it was revealed to me that they lost my keys, and did not start working on my car until after 12 PM. A full 4 hours after I had scheduled my appointment. On top of this, I called multiple times to see when it would be done. The first time I was quoted, I was told $700-$800 and it would be done at 4:00 PM. This was not the case. I had to wait until 5:00, and I paid over $1000. If there were a situation at my job where I came over my estimates in both time and money, I would be fired. On top of the lack of communication by your staff, my car also needed a fix AFTER I got it back. When I drove my car off the lot, I had acceleration problems, my car was shaking, and it was making a creaking sound. It took an additional 30 minutes for someone to fix it due to the incompetency of the mechanic working on my car. As a quick fix, someone working there decided it was a suitable fix to give me 2 free oil changes over the next year for their lack of communication and effort. This is unacceptable. The time I had lost was worth more than the absurd amount you all charge for an oil change. On top of that, I live in Bellevue and only came to Cascade because it was convenient at the time. I had purchased my 2014 Chevy Cruze from you all back in 2014, and this has me considering never returning for maintenance, or to buy any additional cars. Not only will I never recommend going to Cascade Auto, I do not know if I can recommend buying Chevy after this experience.

Employees were kind which is ultimately the reason I gave 2 stars instead of 1; however, the time frames for completion were pushed out 4 times. Turning a 2 week time frame into a month.( I took my car in on Monday July 5th and didnt get it back until Friday Aug 6th.) I was never offered anything to make the unexpected longer time frame easier, like a rental car. I even asked about them providing one and was told they were all out, but they could call the person who handles those and see about getting me on a waiting list and that I should get a call about it the following Monday. I never received the call for a rental. And I dont understand why they didnt put me on the waitlist from day one. Speaking of calls, I only received a call 1 out of the 4 times that they knew the time frame needed to be pushed out. Every other time I had to call to see what was going on. The best answers I got when I did call was I wish I could give you a different answer, and yeah, your car is on the late list.... Like many people I rely on my car for work, and having a 2 week time frame turn into a month with no effort for communication and no attempts to make my situation easier is completely unexceptable. Honestly, it was unexpected. Ive only had Chevy cars and this was just such a disheartening experience with Chevy as a whole that overall tainted my view. If at any point any employee had taken the initiative to reach out to me to tell me they gave a bad time frame, or to try to offer something to eleviate the burden I was going through I would be a more satisfied customer. As it stands all Im left with is a bad experience and, I wish I had a different answer for you.

We were very pleased with the GREAT customer service and speed in which our truck was fixed. THANK YOU

Great service in a timely fashion. You also had the beat pricing on tires for my pickup.

Take my Chevy to do a olí change and told them that if they can do the tire rotation I was there they din’t do the rotation till I ask them they said the tech couldn’t find the wheel lock they never asked me or anything plus they told me 2 hours they take 3 hoy to get my truck done

The dealership is great; however, the design of the product makes it so expensive to maintain. An exterior lamp in the outside mirror worth about $25 and cost me $150 had to be installed in the mirror requiring disassembly of the mirror, costing me $250. So a job that I should have been able to do for a total cost of about $25 ended up costing me $400. THAT MAKES ME MAD!!!

Everything went seamlessly! All of the staff were very personable, friendly and knowledgeable. 5 out of 5 stars is how I would rate my experience and will not hesitate to recommend others to the dealership.

I sold the car back to gm 2 months ago. Remember when you had an employee state the person handling buybacks was waiting on his covid test?You obviously need to update your Carfax system.

The Subaru service team is the best I know. Rod has amazing customer service, and has a great attitude. Very lucky to have him as an expert Subaru resource!

In todays world they were the best.

Quick, thorough, accessible, personal. Smoother than any other car sale I with which I have been involved. Kelly reviewed the operation of everything I needed to know to get in, drive, get directions, use the blue-tooth, fill up with gas, set and unset the emergency brake, change from 2wheel-to-all wheel drive. . . . He did a great job, entertained questions and made sure I understood the answers. Carole Rainey

The Body shop men & women did a repair on my truck after a deer ran into me. The finished repairs were above and beyond my expectations. 10 star work. Excellent. Thank you Kevin Lexa

I recently had the (unfortunate) opportunity to experience the service level of Cascade Auto Center, and it was excellent! I was on vacation, towing a thirty-foot travel trailer when I lost power in my 2009 GMC 3500 diesel pick up truck. Fortunately, I was 4 miles from Cascade and was able to limp my vehicle to their garage. I explained my situation, having my 88 year old dad in the vehicle with his oxygen tank on reserve, and they immediately got my vehicle in for inspection. Within thirty minutes they had diagnosed the issue, two kinked fuel lines (poor choice of hoses by GM). The good news was that they could fix them, the bad news, was not until the next day. I was able to send my dad home, 250 miles away, in one of our other vehicles, so I didnt have to worry about him. I then got a hotel room for the night, across the street from Cascade. My mechanic, Nick, said that he would come in at 5:30 am to fix my vehicle, so they opened up the shop for him the next day and he had me on the road in a few hours. You just dont see this level of service that much and when you do, it needs to be recognized! Both Nick and Rodney took great care of me and they should be acknowledged for the above and beyond service. Thank you both!!

Chandler was amazing to work with. Such a down to earth and honest salesman, truly cared that I was happy, made the entire process truly painless.

For 25 years, I have been bringing my cars to Cascade Autocenter. Now, my daughters and their families do as well. Cascades work is more than expected and the cost of repair fair. But, most any dealership can and should provide these tangibles. What separates the Cascade experience from the others, is the people who work there and the family-like environment they have created. I, and my family, are welcomed warmly and treated fairly. For this, and other good reasons, is why they rate 5-Stars and land a perfect 10 for me and the extended Carlson clan!

Personable polite and on point..

Hello Wenatchee valley I don’t recommend anyone taking there car to cascade auto body shop I took my car in after getting in a collision they honestly did a horrible job they didn’t even color match my car my car ended up being in worste shape than what it came in!!! I don’t recommend these people!

Love, love, love their communication! I brought my car to the body shop to repair hail damage. It was an extensive job but I was kept in the loop every few days, which is awesome. All the dings were fixed fantastically and it looks like a brand new car!

We have purchased five vehicles from Bill Miller in the past 9 years and recommend Bill to all our friends who are looking for a new car. We trust Bill will find us the vehicle that best matches our needs. Thanks Bill for always making it a positive experience.

I went to the parts department for items for my older truck. The parts were discontinued but the young man searched the entire United States for the items I need!! He located both parts in 2 different states for me going the extra mile to be sure!! I call that GREAT SERVICE!!!

Great service, good people

I charged up my Chevy Bolt there. They were very friendly. Allowed me to take what ever time I needed. A nice place to stop by.

Literally 1 of 2 licensed GMC/Chevy service centers in the valley so when you need something done right youre quite limited between the two that each charge premium prices for the simplest of services. Being mechanically inclined isnt anything special so when you do the work yourself essentially you will save over 200% part:service price ratio. Using them as a parts provider occasionally you come across a question needing answering, dont assume your purchase comes with customer service as the mechanics are more than likely to hang up before they get too in depth with there answer. This is not what youd expect from a small town Wenatchee isnt what it used to be.

Just bought our third Subaru. Tony, Ted, and Allen were polite, friendly, and as helpful as possible given Covid-19 restrictions. Received a couple of extra value items as loyal customers, plus an unusual package specially designed by the owner for all new car buyers. If we ever replace this car, well probably go there again. Nice people!

Was able to get in the same day I called.

Just bought a car from Roman. Hes a very kind, honest and personable sales person. He was attentive, prompt and HONEST. Ted the finance manager was very polite and incredibly helpful. Come here if you want to have great service!!!!

Mark everyone in service great. Randy in sales great also

Terrible experience! I scheduled an appointment for 9:30am but never was contacted by anyone with an update until I called. I called at 1pm and a little before 4pm. Then someone finally called (returning my call), and this was at 4pm. Thats six and a half hours and this was only for a diagnostic, and not even a repair. Why schedule appointments if youre not going to honor the appointment but push you to the back of the line. I was also told they would change my tires to Winter tires when I dropped it off. I asked if they could and was told yes, but my tires were never changed. Why say yes if youre not going to do it The! The person who called me at the end of the day was someone I wasnt working with because the person I was working with left without contacting me, and never contacted me before leaving. So I will never do business there again, ever! Such horrible service, horrible!

Everything was done right and the staff was friendly and helpful.

Derek, on the Chevy service side, ROCKS. So does Kathy in rentals!

My experience was okay. When I was told my car was inspected and damaged on the truck upon delivery, I believed my car had been “inspected”. I then noticed the left side of the car had a completely different trim package than the right side of the car. I am disappointed that the “damage” is less than 3 inches from the “different” trim and yet the trim wasn’t noticed upon inspection. It makes me question what else wasn’t noticed upon inspection? Chevrolet should be notified that their quality assurance was not met prior to this car getting to the dealer and ultimately to the consumer.

Tayler was fantastic. He was very honest and followed through with the deal. I bought a truck sight unseen from all the way across the country via the internet and the truck surpassed my expectations. The team they have there are all great and made sure everything was in order for a safe 3000 mile drive home. See Tayler and his crew for your next car purchase.

Customer service is number 1 everyone at cascade Chevrolet takes care of people not just customers they take care of everyone they can help

My husband and I bought a chevy Colorado today from Roman Gutierrez. Roman was an awesome salesman, extremely friendly and welcoming. He gave us all the knowledge and time to make a decision that was right for us. Thanks again! Go see Roman!

Tony worked hard again to earn our business a 2nd time. We looked at trucks from Kellogg Idaho to Sumner Wa. Tony and the rest of the team at Cascade showed us why they are the team to trust again!

Quick service, friendly and helpful staff.

Randy was so helpful connecting us with this car that we never had to set foot in the dealership. He went above and beyond what was expected.

Was warmly greeted and helped as I entered the service department.When I picked up my car, I was informed about an issue that my car had but was not pressured to have the issue fixed.

Always a pleasure..I was allowed to schedule a same day oil change-fantastic service

I bought my first ever new car from Leon at Cascade Subaru. It was the best experience I could have asked for. He was extremely knowledgeable and patient. You can tell he really cares about his job and loves helping people. I highly recommend Cascade and Subaru and Leon to anyone. It was such a great experience. And I love my SUBARU!! Thank you!

Always a pleasure to do business with Cascade Auto Center. I have dealt with the Chevrolet and Subaru side of sales, but mostly service, for over 26 years. I feel Ive always been treated with respect and honesty. A special thanks to Tony in sales and Jamie in service.

The service department stands in a class of its own! A++!! Professional, courteous and prompt service from every member of their team, and the building is clean and impressive! I will be back.

Have always had good outcomes on service.

Excellent Service Very professional Staff.. It was a pleasure working with Carlos.. And All the Staff that Helped me get my New Vehicle..I Love my new vehicle.. Thank you.. 100 percent Satisfied 😁

Scott was able to get my vehicle in for repairs, and repaired, before I went on vacation. They inspected the vehicle for me to assure it was good to drive around the state for my vacation. definitely recommend Cascade Autocenter for any and all of your vehicle needs.

One of the reasons I switched to driving a ford was the service departments in my area. I have a long history of GM cars and trucks, the last 10 years or so the service has sucked! I enjoyed Roman, the salesman...very polite and listened to what i wanted and worked hard to help. I just didnt want to deal with getting truck worked on there!

Excellent service from the body shop. Tim took extra time to explain (in detail) everything that needed to be done and Justine in customer care kept me posted on what was going on when there was a delay. Best part... Car looked GREAT and was washed and detailed on the inside upon pickup. They will be highly recommended by me.

Jamie Dunn Assistant Service Manager goes above and beyond to make sure you get exactly what you want for your car issues. She is a detail person and explained to me what my cars needs were, things to look out for, upkeep, etc. Jamie is amazing to work with. I will trust my car in her hands anytime! Oh...by the way, if your electronics on your radio get messed up...she is the go to person. Again....I say Jamie Dunn is amazing!

I was given an estimate time of about 3 hours and they came in under 2.Good job!

I have had my 1997 Tahoe serviced several times at Cascade Service so when it was time to buy a new vehicle, there was no doubt where to go.The purchase of our new vehicle was an exceptional experience. The sales department met us at the door, introduced us to Bill Miller who made the purchasing experience easy, fast and thorough with no pressure. After the purchase Bill facilitated service of after market purchases including pickup from an off site vendor. The parts department helped us with the same professionalism as sales and service. Cascade has it right, internal and external seamless communication,on time delivery, and fantastic customer service!

Great customer service, explained well my needs for the vehicle, no pressure to have the work done, they let the customer decide based on the information they give the customer. They give a ride back to home while my car is being serviced (and also back to the dealership to get my vehicle), offered a free rental car if I needed it, trusted me to come back to make the payment the next day after I picked up the car in the lot after hours. They have good chocolate chip cookies and snickerdoodle cookies. They have always been very accommodating.

Great place low pressure sales didnt try and sell me anything out of my price range. In fact they pointed me towards cheaper cars that I could safely afford. Awesome price for oil change and service as well. Will go back for sure and recommend everybody.

Everyone at the dealership has been friendly and helpful.

ANDREW GAVIN is the man. Worked with us and what our needs were. He was super friendly, knowledgeable, and made our experience one to remember. He didnt just pick a car that was looked nice or cool, but rather gave us a car based upon what our needs were. Today, Cascade Auto met our needs. Thanks a lot to Andrew!!

Very easy and fast. Friendly people! Eduardo was such a great help to me and my family! I recommend him! Such a sweet guy!

I just bought a brand new outback, the first new car Ive ever owned, and Leon made this experience SO SMOOTH and so enjoyable and easy! He was very nice, thorough, funny, and to the point. Everyone that worked there was smiley and friendly and just seemed happy that I was there to do business. I dont think anything could have made my experience at Cascade Autocenter any better!!

Very very good experience when buying my new car. The whole experience was really smooth and was enjoyable. All the employees were friendly and helpful. Love Bill Miller as our salesperson, he is so knowledgeable and low key, no pressure at all. Keeping my money local and buying American made!!!

I would give 5 stars to Randy Roberts sales consultant. Not only does he have a lot of class, is knowledgeable on the vehicle we wanted to purchase, he followed through on his promise to get us a second key for the newly purchased used vehicle. When he wasnt able to get a key from the previous owner he purchased one wholesale. This was very much appreciated as a new key would have cost us $300. I would definitely seek him out to purchase another vehicle.I found the financial person to be very courteous. He was efficient at the same time patient in explaining each document before we signed.The reason Cascade Auto does not have five stars is the due to the rudeness of the sales manager. He was the only person at Cascade Auto I encountered the day I purchased the car that did not stand up and introduce himself. Instead he sat in his chair was very arrogant and trashed the sales consultant in front of me. I went away appalled, and was planning on writing a letter about his behavior but your request for public feedback saved me the cost of postage. When I shared this story with others in our community I found that he has behaved this way in front of other customers.

As of 6/7/19 Ive been notified that they no longer perform work on Mazda vehicles. Other than that, the service department rocks and the sales team is friendly if not always knowledgeable or good at following up. Normal dealer stuff.

Cascade Auto has a wonderful staff that went out of their way to help us out. Thanks to Bill and the very nice lady for making a special trip to the dealership and getting us back on the road to Montana.

I wouldnt buy a car anywhere else. Thorough, sincere, and patient. Genuine individuals who pride themselves on the best service and fair pricing. Top notch. Personalized follow-ups and little details that went above and beyond made the whole experience truly enjoyable. I cant say enough good things about my experience at Cascade Auto! I love my 2018 Subaru and appreciate the time that was taken to show me all of its new features - things I never would have figured out on my own!!!!!!!

Very pleasant

One of the easiest purchase experiences weve ever had! Jon Goyne was excellent - no pressure and was sure to help us find exactly what we wanted. Rod in the parts department was also very friendly and has been wonderful to work with.

Just bought a Silverado from Carlos. He was super helpful and got me a great deal on my truck. Very happy with my experience here and will definitely get my next car here.

The body shop was super fast and friendly! Plus they vacumed and dusted my car a very nice suprise. Glad there is someo e close to me for all my car needs.

This is my second Cadillac to purchase from Cascade Auto and each time the attention to detail the service was far over our expectations. Each person that assisted us in our purchase were awesome. Thanks guys for a great experience. Rex

Good dealership. Friendly people in the parts and service department. Helped me out when my truck needed some major work and got it taken care of quickly. Thanks!

Paul Van Horn did a great job with my family. They only spoke Spanish and he only spoke English but they left happy and understood what went on. Well done.

I have used Cascade Body Shop for several repairs ranging from minor to major. My experience is they have excellent people, do what they say, have very fair prices for repairs, and only do what is necessary. Both Tim Clark and Dirk Fowler are excellent in evaluating repairs and also do those simple things like returning phone calls.

My sales persons name is Leon. I felt that he did an exceptional job finding the exact car I requested and giving me a great price. I was very pleased with the time and attention he gave me to make sure that I was aware of all the functions of the car and that I understood how to use them. He followed up to make sure that I was satisfied with my car and if I had any questions. He also made it very clear that I could call him anytime if I had a question. He gave me his cell number to make it easy. The financing department made the process very quick and simple.I feel Cascade Subaru gave me truly exceptional service.I love my new Subaru Outback.

Today I had a very great experience at Cascade Auto Center. Leon sold me a car at a price that seemed to good to be true. Ted, in the finance department, worked with us as well to make sure we didnt go over my budget. I had my 2 kids with me and everyone was so patient with us. Buying a car is a huge decision and I never felt like any information went over my head or was difficult to understand. The honesty and efficiency is much appreciated and highly recommended!!! Thank you!

From A to Z, the purchasing experience was first rate! Our Sales Representative, Dan Cordell, was courteous, informative and helpful. Before driving our new vehicle off the lot, he took the time to setup our hands-free phone system, filled the tank with gas and had it sparkle-washed. : ) We will definitely conduct our future vehicle purchases with these people as well as to refer others to Cascade Autocenter.

Jonathan Goyne is a great salesman. No pressure and answered EVERY question I had. He didnt push anything on me, all he did was give me options. GREAT Experience!

The purchase and lease was a smooth process. The salesman did an excellent job helping me find the vehicle I wanted. There was no high pressure sales, and I appreciate that.

We first began the process of looking to move to a Subaru last September. They were up front with us that we were to upside down in our Kia lease o be able to help us. Told us when to come back and they followed through with everything they said they would do. I would highly recommend this dealership. And Taylor Dunn as a salesman. He was AWESOME!

My experience purchasing our new vehicle from Cascade Autocenter and more important from one of the people who make Cascade Autocenter what it is, Randy Roberts was a very exceptional experience in receiving 5 STAR customer service. Randy is not only very up to date in what each vehicle we looked at had to offer but was very professional in handling the sale and delivery. From the time we chose the vehicle we wanted to purchase Randy worked with us through the entire process from the sale to the delivery.Thank you Cascade and Randy

I recently bought a used car here. Two years old. I wont bore anyone w/ the long version of my sob story, but in four months Ive had the vehicle in four times, once overnight, for a problem that no one in the service dept was able to figure out, and that should have been taken care of before the vehicle was sold. The last time I was in, I was told the problem had been resolved, but as I pulled out of the parking lot it became abundantly clear that I had been lied to and charged hundreds of dollars for Im not sure what. Parts were replaced unnecessarily and my time and money was wasted. I understand this place has a decent reputation, but my experience was anything but decent and I wont be recommending anyone purchase a vehicle here.

By taking my Chevrolet car to my local dealership, I feel confident that they will give it the best care possible using GM approved materials, serviced by GM certified technicians.

Everyone made it very easy to purchase our vehicle. They were great to work with and we would definately buy another vehicle from them. The whole purchase process was very seamless and easy.

My story, although lengthy in time span, ends with an overall positive result. Beginning in the spring of 2013 we experienced several (electrical) problems with our 2012 Equinox. After multiple visits to your Service Center and a considerable amount of time you were able to resolve many of the problems. However, some problems remain, one of which is a serious safety concern..... headlights going off! Display lights have stayed on with the ignition turned off and key removed, remote entry failed, multiple times of a dead battery and on and on.Throughout the experience we feel Cascade stayed with us and did all in their power to resolve the issues. We discussed going the Lemon Law route to get into a different vehicle and Cascade personnel were willing to work with us and deal with General Motors to get the 2012 Equinox replaced. Bottom line, it has been a lengthy and at times testy experience, we basically are content with the outcome.We were able to get a 2014 Equinox as a replacement. Although the 2014 does have a couple of options we wanted and obviously a couple of years newer, the out of our pocket money to get rid of the 2012 Equinox was more than it should have been. At least now we are comfortable if we go somewhere and dont have to be concerned about getting home before dark.Thanks Scott, Eric, & Bill for working with us through this negative experience and turning it into a positive one.Darryl & Karen

In sales they are not expensive. and in service they do bad work I do not recommend

Derek was so wonderful in the service area. Very nice place. Fresh coffee and nice waiting area too!

Justin went over and beyond helping me get into the new vehicle of my choice. He is fantastic and will use him again when I need another vehicle.

I prefer to have my vehicles services here. The shop is clean and orderly, and the employees are honest and up front about repairs.

Very good service from the staff. We might get our next new car there. 2 thumbs up for the staff there.

Stern is the service manager at Cascade and he’s earned our loyalty through years of looking out for our best interests. Roger’s first class as far as we’re concerned. Looking out for customers is what he does and that’s good customer service.

Our experience at Cascade Auto was a pleasure from the moment we walked in to walking out with an exceptional vehicle. Paul Van Horn was fantastic to work with and the whole process went smoothly.

Paul was amazing. He made buying a car painless and fast! I woild highly recommend him for your car buying needs!! Best ever!!!

This was the best experience 10, Ive ever had buying a new car or truck.Dan was able to find and sell me the Truck Ive been looking for