Heiser has an amazing team at corporate. We had some issues with a vehicle purchased from this location and they rectified it in a very expeditious manner. Thank you Mary Ann and Don. I look forward to purchasing my new truck here soon!

Sherry and Tim were absolutely amazing to work with! I came in just expecting to look and go over details to get a feel for a new vehicle, but ended up driving out of there with a new (to me) car! Sherry and Tim were so nice, so patient with me, answered any questions I had, and made me feel at ease! Will absolutely be doing business here again!

We had a great car-buying/ trading in experience with the always delightful, Cesar! He explained everything very well, was patient with us and respected us. We shared more than a few laughs. Brian was thorough and friendly in explaining the purchase contracts. Go see Cesar at Heiser for your next vehicle purchase - you wont be disappointed!

We took our Cadillac with 140k miles to Heiser Chevrolet for a brake and suspension inspection along with an oil change. This was after two other dealerships could not diagnose the suspension issues. The folks at Heiser were not only able to diagnose and fix our issues, but they saved us several hundred dollars through their coupons! The car is driving much better now and I am happy I went to this dealership instead of others. The staff was very friendly and listened very closely and took notes when I came with a sheet of issues that I had with my car. They gave us a free loaner car during the time they had our Cadillac and the work was done on time. They said the work would take a week and they kept their promises. I did not at any time feel like they were charging me extra, in fact, I think they saved me money for the services I had done. I truly believe this is one of the premiere dealerships for Chevrolet, Cadillac, etc. because of their quality worksmanship on repairs, because of their friendly attitude towards customers, and because of their assistance in saving customers money. Overall 5/5 stars great experience and I will be taking the hour drive to go to Heiser to get my future repairs done rather than any of the dealerships closer to my home. Thank you to the team and thank you to Nathan who helped use out the whole way!

I had some safety recall work done on passenger air bag. I starting driving down the road and noticed that the mechanic cracked the dash board from the air bag cover plate to the defrost vents! NOT A WORD was said to me. I turned around and went back. Customer service employee questioned my truthfulness and took a copy of the records. If it was there before, there would have been dust, etc like the rest of the dash board had but the crack was completely clean just like the air bag cover they took off.He said he would call me back to fix the issue. Over a week later, no word from dealership.NOT HAPPY!!

Well first off I am disabled I brought my car in for an oil change tire rotation and there was a squeal in the front so I wanted them to check that out too. Came to pick the car up in the service department. The gentleman told me I would have to go to the front desk to pay for the service that they did. When I got to the front desk the woman said the charges would be $129. I said that can’t be right. I have free oil changes and tire rotations through Zürich she said to me you will have to go back to the service department and figure out the problem with the charges with the service person. So I walked all the way back to the service department. Told him about the problem. He corrected it. Then I had to walk back to the front to pay for the service which was $79 . She gave me my keys and I walked out the front door. Looked all around couldn’t find my car. So I went back into the establishment and ask the girl where is my car? She said it’s in the back by the service desk. All I’m saying is I am disabled and it’s hard for me to walk. They sent me on a wild goose chase back and forth. They need to do something to make it easier for customers with disabilities to pick up their cars.

We were extremely happy with our sales LADY Sherry!!!! She did an outstanding job getting us into the vehicle we wanted to get into and not tell us what vehicle will approve us like other dealerships have done in the past. She made our car buying experience fantastic. We drove through the lot on Sunday when they were closed so we didn’t get harassed by a sales rep. By Tuesday we drove off the lot with our new vehicle. Definitely will be returning when we need to.

I was welcomed in as soon as I walked through the door! Leigh was very helpful and didn’t pressure me into going above my budget. She made my first time buying a car very comfortable and smooth.

Pete and Brian were so nice, informative, and efficient. Never had such a fast and pleasant dealership experience. Thank you!

Brian Schultz was absolutely amazing and extremely helpful! Great customer service! Made purchasing extremely easy! Sherry was a joy and so sweet, very easy to talk with. Pete and Gary were okay, I feel as though there was a lack of communication or just a rush to get off work which I understand it was late. I was able to find a vehicle that fit my needs in my price range. Overall wasnt a bad visit.

It was quick and painless. Taz provided great service and was very knowledgeable. Overall I had a fantastic experience and I love my new truck.

Put a bit too much in my trunk and when I closed it, I couldnt get it to open.... Nothing worked.I called Heiser Cadillac and they got me in within 2 hours and my trunk was open in 20 minutes. They washed my car for me, too! All at no charge. Thank you, Heiser!

I asked specifically to not run my car through the wash because I dont like it. Im very particular with my paint and dont want it getting scratched. I was told not to worry because they wont do that if I asked them not to. I was then told at the end of my service that my car was accidentally ran through the wash. Needless to say I was pretty upset about this. As far as the actual technicians performing service, I cant speak any bad of them but as for the advisor I delt with(cant speak on the others), I was disappointed that this was not passed along. And if it was passed along, it must not have not been a request that carried a lot of weight. If someone does not want a specific thing done to their vehicle, regardless if the dealership thinks they know better, it should not be done and should be a priority that it is not done. Cause now I the customer have to deal with the swirls in my paint. Since I bought my car brand new, it has bot been in a touch car wash until this dealership and Ive been to multiple dealers.

The expertise and knowledge my sales person, Ceaser, presented was very refreshing. He s made me feel like I definitely was making the right decision on my purchase. He went out of his way to assure I was getting the best value and perks to purchase.I would recommend Heiser Chevrolet to all my family and Friends on any New or Used vehicle they are thinking of purchasing. Sandy Gerhardt

I have now leased three vehicles from Heiser Chevrolet/West Bend. I again, left with what I wanted and, with a damn good deal!!I said before, I will go no where else. My sales representative (Cesar) makes buying vehicles fun again. He clearly goes the next step for the customer. Nice to see.Manager Gary Marcouiller and Cesar Nunez have worked together with me each time and seem to make a good teem!After now my third time, I will back again.Keith k.

I literally popped in after lunch one day just to see what was available and when Taz first saw me he simply asked if I needed any help. He seemed to make it a point that anything else he was doing was on hold until he got me in a new truck. I have not experienced that kind of customer attention in a while so it was pretty cool to see that it still exists. I look forward to working with him again in the future.

Absolutely recommend this place. Sherry was amazing and went the extra miles to get me into a safe and reliable vehicle. Tim was also great on getting the financing needed. Both were very personable and easy to work with.

The sales team was very accommodating and brought the truck we purchased to the West Allis location for us to test drive and did a great gob of being upfront about pricing and demonstrating the features of the truck. Financing had paperwork ready for us when we arrived and was able to get us in and out in quickly.

I asked at a previous appointment if the techs inspect the tires when they rotate them and i was told yes they are supposed to - at that time I asked because I discovered a nail in the tire. - Fast forward to this appointment- after receiving my car i discovered another nail in two tires. they were really easy to spot and have been in there a while due to the wear on them.went to Costco for road hazzard warranty and they took care of me.Something I hoped Heiser would have.

I have never experienced this level of perfect service in my life, it is truely the leader in sales and service. In sum, it was perfection of sales, service, and the extra mile of protectant and self-protectiomn products.

They did a great job when I came in to have my oil changed on May 20th.The staff were welcoming and prompt, and they took very good care of my vehicle. Thanks for the great service as always!

Very helpful and knowledgeable about the cars they sell. Also were very friendly and easy to talk to. Were ready to try to get my best deal on the car I wanted. Also helped me get out of the previous lease I had.

Cesar was so helpful and answered the millions of calls and questions my wife had with such a positive and FUN attitude. I highly recommend them and hope to buy from them again!

The reason I gave it four stars they dont hand wash the cars anymore the drive thru if you like I. Prefer the hand wash but the service. Is fine would be nice to have driven away in a CLEAN CAR 🤐🤐

Just bought my first car on Tuesday! Sherry was AMAZING! Super kind, personal and made sure that I was happy with my choice as well as getting me into my car as quick as she could. 10/10 would recommend everyone to her!

Very reliable! Satisfied with their work on my truck.

We had a great experience here. Our salesman Taz was very knowledgeable and very professional. We were able to talk to him and get all of our questions answered. I liked how the staff greeted us and asked if we needed help.

This dealer sold me an older truck from 2006 giving them the benefit of the doubt but the power steering cooling system went bad on the DRIVE HOME, fixed it for free. after a month the check engine light went on and was told that they couldn’t do anything about it. after a few months I brought it into my personal shop which is a dealership they are telling me I now need a new motor. do not finance a vehicle from here, it is a scam. the safety inspections are done poorly. (I would give zero stars if I could)

Cesar and the rest of the dealership were awesome to work with and easy going will Definitely be back in the future.

Dominic picked up and dropped off my vehicle!!! Very friendly!! Great service

Great car buying experience from Heiser West Bend. I was very impressed with the way they take care of their customers. I worked with Pete and he made the process very easy. The car looks great, very clean. Also, the finance manager was professional and knowledgeable; explained everything in good detail. Made me comfortable with my purchase. Thank you, Brian. Thanks, guys!

The buying experience was great and Leigh the sales rep was nothing but, professional and thorough.

Sherry was awesome to deal with. She let dive the cars I was interested in. Let me look very close at the car I eventually leased and answered all my questions. I had a great time finding a new car.

Very helpful in getting my truck towed in and then got me a courtesy vehicle pretty quick. Good job!

Well.....i was told to replace the windshield washer pump, it wasnt going exceed $130....probably less... told them go ahead, that i had extended warranty on my 2017 gmc. Ended up being $515.00.......a little excessive for a 41.00 part.....my extended covers everything but that pump.....dealing with them now. the techs were great, did a good job....its just the price shock. Jerry Krueger

My vehicle was picked up at my home and dropped off when done. This was so convenient for my busy schedule

My first experience and Cesar made it an easy and less stressful one.

The people are great and Im always satisfied with the work.

Great and knowledgeable staff. Taz was great helping me purchase a new car.

Had an older car in for a general check-up. They did a fine job of addressing issues and explaining them to me.

Great job with the repairs/service; no complaints there. Valet service needs a tweak. I could request it from your website but you didnt prompt me for the location of the vehicle, so I had to add that later. You picked up the car from me but you didnt offer to return it. Not a big deal in my case, but that seems odd. Ideally I could arrange everything, including payment, online.

I think its the best place to buy a car and.have it service reasonable price A+ for finding a car for you I will buy again hands down happy customer 😀

Leigh was awesome, Im definitely coming back. Great sales people who engage me in conversation while I had to wait. And really appreciated the personal advice I got from the financial gentleman. Thanks again for everything. Love my truck!

Mathias Taz Derksen, was amazing from start to end!!!! I was on a tight time schedule and budget. He helped me get exactly what I wanted, and he didnt try to unnecessarily upsell/change my mind on the car that I wanted. Taz was seriously unlike any car salesman I have ever worked with. He was direct, and to the point, helped me accomplish what I wanted in a very timely manner but was incredibly thorough Would highly recommend him and this location to anyone interested in getting a vehicle! Timothy Robinson also was great! He knew me and my husband were pressed for time and made sure everything was prepared and went quick and smooth. Still obsessed with my car, definitely rec. all my friends go there and will be back in the future!

Sherry was by far one of the best sales representative we have ever dealt with when purchasing a vehicle. Greeted with a smile.. A++..

They fixed a scratch in the back of my vehicle did a fantastic job they put a new trailer hitch and then on and did a Nother fantastic job I could not be happier and I love my new SUV

This is probably my 9th new car purchace from assorted dealerships. Leigh was without a doubt the most courteous and informed sales person I have had. When I had questions in the past, I was told the answer was in the manual. This time, Leigh knew the answers to all our questions and if not, she got the answer for us. I have already told friends about my experience and told them to shop there.

Best dealership Ive ever dealt with

As always Lana and her team went above and beyond to make my service experience spectacular. Great communication and follow through!

I had my oil changed, tires rotated, air filter replaced, and transmission flushed. After an hour, my car was done, and I was able to leave. On the way home, a light on my dash came on, telling me I needed to service the tire monitor. I called the dealership right away, and Mary found me a service person quickly, even though they were on the verge of heading home themselves. Jason assured me that that happens a lot with tire rotation and that I could bring it in the following day without an appointment. I came back the following day, and after a specialist reset the tire monitor, I was good to go in about ten minutes! I love the way they make every effort to help me out! Keep up the good work!

Cesar did everything he could do to get me in and out as fast as possible. Enjoy working with him.

Great people excellent service and most import thing to me how they explain everything while buying my new truck. Tks very much to you all team.

Great service all around. Cesar was super friendly and helpful! Vehicle was very clean. Everything is made simple to understand and the whole car buying process is fast and easy.

They made things good with me thank you

Cesar in sales was awesome to work with. He provided excellent customer service to me throughout the entire sales process. Youll be hard pressed to find a friendlier and more helpful salesperson than Cesar. I will definitely contact him for any future auto needs that I have.

Very bad customer service I was just standing and was two people doing nothing I have to talk to them myself Like I was from a different planet didn’t even say hi. I think is, because of my color or the way I was dressed I have a professional job I was just shopping for a car but I will never go back. I will take the $$ to somebody that really wants to sale cars.

We wont be going back to any members of the Heiser car chain after purchasing a car here. The test drive and sales experience with the salesman (Taz) was acceptable, although he did not wear a facemask in the car on the test drive. The entire purchasing experience was tainted by the legal and financial guy, who told us many times that he was not an employee of Heiser, only a part time subcontractor. He did not hesitate to share his conspiracy theories and right-wing ideology about covid, and he also was very pushy about trying to sell the add-on warranty package. Perhaps these issues dont bother most customers in this geographical area, but I found him abrasive and did not want to listed to him spout his uneducated and unscientific dogma in a business transaction. I do not recommend this dealership where staff values their own freedom to behave badly over good of the public.

My serpintine belt broke on US Interstate 41 about 2:30 PM CDT. It took my roadside assistance about 45 minuets to decide they couldnt load my location into their system so they couldn;t help me. The Washington County sheriffs office responded and dispatched a local tow company which towed me to Heiser Checerlot Cadillac.Now it is about 4:00 PM. Heiser got my truck right in to see what the problem was. They couldnt get all the parts that late in the afternoon or they would have had me back on the road that after noon.I had a friend pick me up at the delership -about an hour from home - . They got it going the nexd day. contacted me right away and I got a ride back to Heiser to pick up my truck.Everyone there was wonderfull to me even though I was not a regular customer and was pulled from the highay late in the afternoon.We need more dealerships like this!!

The best place to buy a car. Knowledgeable people. No high pressure sales people. Then great follow-up service.

Brought vehicle in with a check engine light. Diagnosed as condensation in the turbo charging unit. Bill was $1000. When I came to pick up the car I was directed straight to the cashier without any explanation of the invoice or help from the service department, something that left me very cold. Additionally, the check engine came back on today, likely for the same reason as before. A $132 diagnosis that was separate from the price of the repair, a $300 part, and $600 in labor later and mediocre customer service at best the problem isnt solved. Very disappointed.

Very neat and clean, personal people, got in when wanted to, and work done correctly.

Cesar is the best. Ask for him if you are looking for a car

I sent a thank you on the website. The service team is amazing from communication to the courtesy shuttle for those that need a ride home or to work. Thank you so much

Friendly staff, but the dealership could use some upgrades. I visited most of the new dealers on that strip in West Bend and they were beautiful... walking into this Heiser had a different feel than the others.

Got an oil change/tire rotation. They washed my truck. I love that.

Everyone was very friendly, no pressure atmosphere it was great!!!

I purchased a Chevy Sonic at Heiser. Were very informative and helpful, while giving me some space. Also have competitive prices for maintenance and repairs. Ive had some of both done at Heiser. Still happy with my decision to buy a vehicle here a handful of years later.

I was there for an oil change and tire rotation, it was quick in and out in less then an 45minute

Took care of the problem the first time completely satisfied

The gentleman was very nice & explained everything very professionally.

We were looking for something very specific and were not having any success online. Called Heiser and spoke with Chad B he was super helpful and found me exactly what I was looking for in a few days. Love the new Suburban! Thanks to Chad, Jacob and Gary for all their help. Keep up the good work!

I really appreciate how Sherry never quit on getting me a known supplier discount. The process had some sticky spots and she persisted (4 days after the sale), and succeeded. That is who I would send a referral too. Work the issues and win it for the customer.

I had a great experience overall, the process did not take long and I drove my car home the same day!

Sheery Konek was very helpful in getting us in to a new 2021 pickup. She is our to gosales person when we have questions about any vehicles that we were looking at.

Excellent all around. Have been doing business with Heiser for many years and will continue to do so.

Great dealership!! Sherry Konnek is not just another pretty face, shes also a Great sales lady 🏆👋🥳🤩

Very polite and helpful and very honest.

Recently bought a new vehicle at Heiser after shopping around to a few other dealerships in the area. Cesar was the first salesperson that seemed motivated to help us out of the 4 other places we called and visited. Everyone at Heiser was friendly, helpful, and professional. Great experience!

Go see Lee at West Cadillac she was great.

Taz is a straight shooter and is the most helpful salesman ever!!

They were busy, but took care of my car right away.

Nathan did a great job. Told me over due sceduled maintainence. Over due becasuse I was in hospital for 4 months. Oil change, transmission flush and cooling system flush. Did okay time wise. Did extra for me to clean front seats, they still need to be looked at.Thanks.

Always fast friendly service with a smile.

Cezar Nunios from Sales and Matt and Lana from the service department provided excellent informative expirience .Since 2018 i purchased 5 vehiclesc for Buisiness and personal. Thats the place you should see when your in a need for a vehicle. The staff is extremly cortious and knowlodegable.I.G

The work was done to satisfaction. Always friendly helpful service.Thank you.

We are always 100% satisfied customers at Heiser Cadillac West Bend

Fast friendly and great customer care!

Recently had the opportunity to work with Cesar on the purchase of a new to me /used truck. From the moment I spoke with him on the phone, I knew that he was not your average salesman. He went above and beyond to make sure I had good pictures so I knew what I was getting. (I was six hours away from the dealership) Being from out of state, the financial end was a bit different, but their sales manager Steven made that process very simple. If I could give 6 stars I would. Everyone made the experience pleasant. An 11 in my book, and I wouldnt hesitate to make the drive again for that service. Thank you all.

I was charged $496.00 for a diagnostic fee to tell me the transmission on my 2017 was no good. There are service bulletins that describe this particular problem. Then to repair it was more to replace it and to replace it was $3000 more than a transmission shop. I also agree to a price for a new 2021 Tahoe Premier and the salesman would not return my calls. After having my vehicles serviced at Hieser for the last 15 years and buying 7 Chevrolets over the last 15 years, Im taking my business elsewhere. Theres no customer loyalty at Hieser any longer.

I came in for an oil change and they were done faster than they said it would be. Great job. Answered some questions I had.

Ceaser was very helpful explaining to me all my options to get my Colorado.

Service was quick. The employees were professional and friendly. No issues at all with my experience.

Cesar Nunez is a no pressure salesman, very personable, friendly, and courteous. His knowledge of the vehicle my wife and I eventually purchased was impressive. He answered all our questions that we had . I came back the next day, and he took the time to run through all controls and settings of the vehicle . Would recommend him to all our friends .

My battery was low and we were traveling back to AZ. You worked me into the scheduled appointments in a very timely basis and we were on our way with a new battery that was under warranty. We appreciated the prompt service.

It was an awesome experience at every point in the lease experience.

Purchased a car from here and have all maintenance done here.

I went in looking at a traverse and it ended up being way to much for me. Cesar showed me a couple other cars that were in my budget that had all the options I wanted. He really listened to me and I ended up leaving with the Equinox, which is perfect for me. Everyone at the dealership was very friendly and was there to help. Cesar really is the best and I’m so happy I went to this dealership.

Cesar is always a pleasure to work with!

Ive never experienced such great customer service from a dealership before. With leasing my vehicle there, the service was wonderful. Now after getting my oil changed they have been nothing but great. They forgot to clean my windshield as I asked for, wasn’t expecting them to say yes in the first place, I wrote a review letting them know it was forgotten. To make up for it they’ve given me an entire cleaning package for no charge. I’m 100% satisfied with everything they’ve helped me with.

I bought the truck I wanted with no pressure or hassle. I spoke with Sherry Konek a week prior and informed her that a new truck was in transit to their dealership, and that I was interested. The truck came in on a Thursday, and Sherry called me that evening and asked if I wanted to come in on Saturday because she was off the next day. I told her that I wanted to come in on Friday because there was no guarantee that the truck was going to still be there on Saturday. She said no problem- Ill get you started with Leigh Mattilla (sales), but I will come into work anyway to make sure that your auto buying needs are being met.I received excellent service! Communication was also excellent. I eventually had the opportunity to discuss numbers with Rafael Rivera- General Manager, who was very transparent. From the initial vehicle overview, to the financing- everything was explained thoroughly and accurately.The ease of purchase was appreciated and welcomed. I highly recommend stopping in. I will definitely revisit for future purchases.