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Advance Auto Parts
443 New Park Ave, West Hartford, CT 06110, United States
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Advance Auto Parts
Comments
PK
Review №1

Staff was super courteous and knowledgeable..

Je
Review №2

Stopped in ordered wipers online they had it ready they even put them on for me great service quick easy process I was all set ready to go thanks Advance Auto🙂

JA
Review №3

Never have anything that I need just hurry up & close autozone is better smh

Pa
Review №4

Had a great experience. Lenin was super friendly and helped me quickly replace my battery.

pi
Review №5

Horrible return policyThe clerk sold me Steering wheel lock device claiming it’s a best deal he was deceitfulWhen I came back the very next day stating the product is faulty he accused me of not being truthful and won’t give me my money back me was fake and straight out pier I left the device with him and told him to keep his garbage to himself

Mr
Review №6

They had what I needed to make my car go vroom vroom. They seem a little lax on asking customers to wear their masks correctly, but were otherwise friendly and helpful.

Lu
Review №7

Advance Auto just lost my business. I ordered headlight bulbs on their website. I picked them up yesterday and tried to install them only to realize that they were the wrong bulbs. I went to the store to return them and get the right bulbs. First off, they did not have the ones I wanted in stock which forced me to buy a more expensive bulb. Then I was told that opened parts cannot be accepted for return. Good customer service would have at least warned me about their return policy. Had I known that I would have double checked to make sure I had the right part. What am I going to do with headlight bulbs I cannot use? They dont fit my vehicle! Extremely frustrated. Now that I know what their policy is, I am not going to spend my money there. Bad policy!

Je
Review №8

Service folks must be grilled at every shift start up to NEVER honor a parts warranty. Service folks arent nasty, but they are as unhelpful as possible until you get frustrated and walk out.

Fr
Review №9

Bought a wiper blade and they installed it for me very quick. Great service 👏

Mi
Review №10

Knowledgeable folks, keep up the great job

Jo
Review №11

Surprised at the great reviews. Walked in, stood at the counter for 10 minutes. Nobody said a word. Walked out

NO
Review №12

Just to be good...but lately I have a bad experience...Im half blind and have problem with vértigo...I order a Battery on line and they say the installation is free...but the person dont even want to look for the battery he say they dont have it...I insist because on line they say is ready un 30 minutes...but no...I end up installing ing by my self...they dont want to help.

Ma
Review №13

Easy in, easy out. Had the touch-up paint I needed to fix my rust spots.

To
Review №14

Quick pickup on online order and very polite counter help.

No
Review №15

Always buy car things i need

09
Review №16

Manager name Lenin doesnt know shiet about mechanic

Iv
Review №17

Out looking for a Civic cabin filter today and stopped in to Pep Boys out of convenience and got gouged. Out of curiosity, I stopped into Advance, my usual go to for parts and it was 2/3s the cost. Taking the other part back in AM, putting nearly a $10 bill back in my pocket. Lesson learned; Why go anywhere else, thanks your help Mike.

cu
Review №18

Employees are fairly knowledgeable and helpful and they had a part I couldnt find at several other part stores. Their diagnostic computer for reading codes could be better- seemed to only spit out vague possibilities where better diagnostic equipment was able to dial in on my issue. That being said, I did get several good suggestions from their staff when the computer couldnt narrow it down. A for effort.

JA
Review №19

Employees dont have no idea what they are doing wont be shopping here anymore taking my business elsewhere

Lu
Review №20

Very curtious and friendly they make sure you have the correct items that youre looking for Im a frequent customer.

La
Review №21

The gentleman at the counter was very helpful. He not only told me the proper items to purchase for my car, but showed me where to find the different brands of each item. I appreciated that because I had never been in that store before.

Pe
Review №22

Great customer service

Vi
Review №23

If I could give this business negative stars, I would. Absolutely horrible customer service and staff, Brandon and Malvina are the worst people you could have working for you, provided no help whatsoever and have no knowledge over the products they sell. After not being greeted upon entering or departing, I had to interrupt a conversation between the two employees to be assisted, when I was told by Brandon the part number, and where to find the part. After purchasing the part and installing it in my vehicle I realized that he didnt provide me with the correct information and the part wasnt the one for my vehicle. After returning to the store, they informed me that they could not accept electrical parts back, the return policy was not explained and is not on the receipt. It was my first and most definitely my LAST time at Advanced Auto Parts (#08486). Do yourself a favor and never go to this store. Horrible, horrible, horrible!!!!!!!!

Da
Review №24

The girl in there was a lot of help people with nice they put in a little extra steps that make you want to come back

jx
Review №25

Staff is friendly and the best part is ordering your parts online for pick up within 30mins! Love it!

L
Review №26

Sales people were great.

R
Review №27

Nice place to visit. Right off the highway. Enough parking for a crowd. Good variety of movies. Prices a little high, but competative to other theaters.

St
Review №28

Very helpful for the novice DIY.

Ch
Review №29

Great service, always find my parts at a great price. Staff extremely helpful. Been shopping here for about 9 years now. Only thing I wish for more is variety in customization products. Very basic stuff here.

Al
Review №30

Shawn one of the technical guys there was simply amazing! He took the time to explain me what was possibly wrong with my cylinder misfiring OBD alert, told me what components I would need to fix it and where they went on the engine.Its second to none in customer experience!

Gr
Review №31

Decent variety of auto care products, with usually a few things in each category on sale. Prices are decent compared to online sellers such as Amazon. Sometimes slow checkout process while other customers require help looking up part numbers/installing wiper blades.

Ta
Review №32

Always helpful

KI
Review №33

Really good customer service and really small place i have being here a couple of times they get better prices than napa

He
Review №34

Went in explained an issue i was having with a check engine light that stays on, he came out plugged a device into the vehicle next to the fuse box. Removed the device after it displayed a number the employee went back inside the store typed the code into the computer and handed me a print out of the problem and the price of the item needed that cost only $22.00!! Problem fixed Great experience!!

An
Review №35

This store has the worst customer service. Every time I go to this store, 443 New Park Ave., the people working there have an attitude or dont want to do their job. I had to return a water pump because the threading for the inlet tube wasnt done correctly from the factory. I brought in the old water pump, with the inlet tube, to show the tube would not thread in properly to the new pump. They first tried selling me a new tube, which wasnt the problem, it still threads into the old pump correctly, not buying anything I dont need. Then, one guy says any other they had would probably be the same, without checking anything. Then, the guy at the register tries saying they dont have any other water pump to sell me, without even checking the computer. One can easily find they have the part, and others, at this store online, because thats what I did before going there, their website works that way, you pick the store and it tells you if they have it in stock or if its at a different location, they had it in stock there. This is the worst store, if you need something save yourself the hassle, go somewhere else.

Ro
Review №36

The employee was nice but the manager was lazy and not accommodating to my situation. Im reporting to corporate cause this location sucks

Se
Review №37

Ehhh hartford is no prize

Mi
Review №38

Always super helpful! Will lend you diagnostic tools as well as some repair tools.Easy returns!

ma
Review №39

Clean well stocked and frienddly associates.

Ay
Review №40

High quality for some parts and good advisors!

Jo
Review №41

Kids love it. They go here for jeep stuff all the time :)

Ch
Review №42

Went to store and bought a part and not refunded because person who sold it to me was the wrong part so Id seriously though it would have a better understanding of what there giving there customer

Ch
Review №43

Only other place I could find an idler pulley for a twenty five year old BMW was the dealer and a week out. Will was able to get it for me next day and a third of the price.

ed
Review №44

Gd auto parts store

Sh
Review №45

Terrible service, terrible management no one can help me at any store. They sold me a defective alternator at the east hartford store, then I was sent to the west hartford store to pick up a new one. The manager states they dont have one there then proceeds to tell me my closest options are going to Bloomfield or Bristol to pick up a part without checking to see if the Hartford store had one first which luckily they did. The manager needs a map because anyone from this area knows that the south end of Hartford is much closer to their West Hartford location than Bloomfield or Bristol!!When I called to inquire how I would be compensated for having to pay the mechanic twice to put in the defective part, take it out and put another alternator back in the manager in the East Hartford store told me to call corporate and there was nothing she could do. The rating is NEGATIVE 10!

Tr
Review №46

An awesome place, convenient to get to, and great staff!

Su
Review №47

Very helpful great customer service

Ju
Review №48

Very bad customer service. The manager working on 08-25-16 does not take care of problems. Shoves problems to someone working on a Saturday . Please teach him a lesson about customer service.

Ri
Review №49

Always helpful and great customer service. Courteous is a plus.

Oh
Review №50

Advacned Auto Parts have a lot of automotive items you need for your vehicles and the Advanced Auto Parts hours in West Hartford are Monday Saturday 8am-8pm Sunday 9am-6pm.

be
Review №51

Getting my photos from them for the past years

Ta
Review №52

Friendly help,and good workers like luis.

Fa
Review №53

Theyre honest people

An
Review №54

Great found parts we were looking for

Mi
Review №55

Very helpful when looking for those parts for your car

Na
Review №56

Excellent service very helpful

LU
Review №57

Bad experience

Be
Review №58

Has what you need, when you need it. Bilingual staff, reasonable wait time.

Ro
Review №59

No comments.

ju
Review №60

If you want decent Parts the place to be

Ri
Review №61

Female manager was very rude and talked to me in a very condescending voice as if I was a child when I tried to explain my situation go to the Berlin turnpike one 15 minutes same issue left happy with my replacement part there staff is a joke and it’s sad that she earned the title “manager”

Cl
Review №62

They gave me the wrong wheel bearing twice and it damaged my rotor never going back manager was rude spent thousands of dollars there in that store and other locations

Da
Review №63

Bad service and rude people. Ive had two bad experiences here

Ca
Review №64

Bad Service employees are rude and not willing to help please dont go there.

To
Review №65

Very good and helpful staff.

Si
Review №66

Great Costumers Services

Ju
Review №67

Bad Customer service, and experience bring me a wrong part after walking an hour. twice.

Gr
Review №68

Great store very knowledgeable.

Dw
Review №69

Needed water pump after looking around found it on there website at the lowest price around.

Lu
Review №70

Awesome professional care

Kr
Review №71

All my car needs met

Jo
Review №72

Great staff very helpful

Ro
Review №73

They cant help you with finding out why your check engine light is on

Fi
Review №74

Pretty good place

br
Review №75

Friendly guys,

Ed
Review №76

Good costumer services

Fr
Review №77

Needs better management

Fr
Review №78

Great Service!

Lu
Review №79

Good customer service

Ra
Review №80

Two thumbs up

St
Review №81

Friendly staff

Ca
Review №82

Very professional

Sh
Review №83

Cant beat the buy 1, get 1 wiper sales!!!

Na
Review №84

Very helpful staff

Ob
Review №85

Loved

Ze
Review №86

Low prices for any car

Gr
Review №87

Helpful staff

Mi
Review №88

Good

Pa
Review №89

Its OK

LU
Review №90

Ok

An
Review №91

Helpful staff

Ri
Review №92

Easy in and out

Mi
Review №93

The best

Ry
Review №94

Cool

Jo
Review №95

All your need

CH
Review №96

Great

M
Review №97

A+

Ad
Review №98

Small inventory

Ji
Review №99

Good prices

Mi
Review №100

Great service

Information
35 Photos
100 Comments
3.9 Rating
  • Address:443 New Park Ave, West Hartford, CT 06110, United States
  • Site:https://stores.advanceautoparts.com/ct/west-hartford/443-new-park-ave?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 860-231-8264
Categories
  • Auto parts store
Working hours
  • Monday:9AM–6PM
  • Tuesday:8AM–9PM
  • Wednesday:8AM–9PM
  • Thursday:8AM–9PM
  • Friday:8AM–9PM
  • Saturday:8AM–9PM
  • Sunday:8AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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