I must admit, the AMAZING manager there, ( His name I think was ) Ruben definitely restored my faith in customer service!not only was he helpful in finding the right parts for my car, but he also helped me install them. He even helped put on my license plates!He went above and beyond and would not give up until the job was totally complete And I was totally satisfied.That is now the location I send all my friends to! I recommend the AutoZone in West Hartford Hartford

Raj came out, tested my car battery, help me pick a replacement and then installed it for me. All in the middle of the rain! Amazing service and thank you so much!

I visited this store to have my battery checked because I suspected I needed a new one. The staff, Raj, was friendly and informative. He asked questions to rule out any other issues. Turns out I needed a new battery. He replaced my battery in no time. I was in and out in less than 30 minutes! Thank you Raj and the rest of the team for your help today! This store will be my go to for reliable and friendly service!

My mom and I walked into AutoZone looking for a bulb for her car but she was super confused and didnt even know which bulb needed replacement. Raj took a look at the car, picked what she needed right off the shelf, and even replaced it for us! He was awesome & we were out the door in less than 5 minutes 👌🏻 A++ customer service!

It was wonderful RAJ was Professional nice very helpful he took his time. He helped me put the bulb in for me. Elizabeth Rodriguez

I was at this location today and got very nice service.The prices were great as well. The associate who was taking care of me went above and beyond to support me. He was very professional and friendly. I recommend this location to get your car parts. Thank you Luis M for your support it is very much appreciated.

Good service and fast most of the time they have the parts you need in stock

Everytime I go to this autozone Raj gets the job done. He is very caring and understanding. It’s great to have someone who understands the frustration with car issues. Thank you for hiring someone who actually loves his job I give him a 10/10!!

Raj made my experience very helpful did my battery in the heat! Need more workers like him.

Kind of a odd experience. He seemed more interested in talking to a coworker about food then helping me and didnt give me my receipt.

Autozone is a great place to get quick replacement parts for your car. I’ve gotten windshield wiper blades there before (which they kindly put on for me), had my Check Engine Light read with their electronic diagnostic tool (for free!), and purchased headlights and brake lights there. Great prices and service! Today Krysta S. helped me buy a new fuel cap and a couple other things, and she was super kind, knowledgeable and friendly. Thank you Krysta and Autozone! 😊🙏

The best aouto place ive been to you should sheck it out

Good service by the young lady who also spoke Spanish, thanks Auti Zone!

I bought some headlight bulbs for my Honda Accord through PayPal on the website to pick up in-store same day. The site said it was in stock in-store. I went there soon after to pick it up. The employee there, Luis, was very unprofessional. I waited five minutes for anyone to show their face. He must have been slacking off in the back room. Then he says they were out of stock so he gave a refund. But then he said to order it for pick up tomorrow so i had to buy it again after i just got a refund for it. He claimed he gave me the original receipt even though he did not. Luckily I have the original receipt through email. He handed me the refund receipt though. He made a comment about my wallet which is a big, pink wallet. Im gonna pick up my order tomorrow first thing in the morning and wait for the refund to go through soon. Next time, Im shopping elsewhere.

Got what I wantedIn and out quickly

Best 2 order wat u need. Call 1st before u waste ur time if they dont have wat u need they should point u In the rite direction

Great service. The young lady who assisted me (CSR 27, register 3) was so professional. She removed and replaced my battery with ease. Girl power.

Everything you need for your car they have

Great we went in with a problem and came out with a solution and more thanks luis and dana!

Great place to find your car parts sometimes they got a low a little bit more the price but still its a great place to buy what do you need

Was there and was actually buying the wrong thing. Employee Hector helped me find the right parts and I got a good deal. Very professional and made me feel comfortable even though I had no idea what I was doing. Definitely will be going back.

Great staff

Autozone has reasonable prices at their stores and Autozone is opening a new store in Rocky Hill,CT on Silas Deane Highway formerly Dunkin.

Most people that work there doesnt know anything about car so its frustrating

The workers were great!! Very helpful!! I wasnt sure of the exact parts that I needed for my Truck and they were very patient and helpful. Not only one employee helped but 3 did.

Hector was great to my husband and I. A very respectful and knowledgeable person. Thank you so much. We would definitely go back for whatever we need. Thank you.

Cant get any service

Eddie, Carlos and Bradley were fabulous! They went above and beyond helping with a purchase of a light bulb for my car, with Carlos using teamwork with Eddie to put it in. Honestly, I enjoyed their good humored banter as much as watching and learning how to (hopefully) put it in myself in the future. Everyone was very polite and helpful. I will buy all of my car parts here.

I visited store #5077 in West Hartford because my windshield wipers were bad. Thankfully, Hector was there to help me. He was informative, attentive and knowledgeable about the products the store offered, and helped me narrow down my choices. He was also nice enough to check my oil. Id been to the AutoZone on Albany Road in Hartford, and there is no comparison to the customer service I received from Hector. This will be my AutoZone of choice going forward.

Got stuck waiting in line for a long time while 4 employees were standing around!! And this isnt the first time...definitely dont recommend this store...esp if your in a hurry

When it comes to auto parts, Ive been an exclusive AutoZone customer for over twenty years. That changes today.One of the big reasons Ive been so loyal to AutoZone is their personal and relaxed approach to doing business? Sure, you can borrow a wrench for 5 minutes. Sure, you can take that out and see if the color matches your interior close enough. Sure, you can take that out and see if its going to look good on your car.Today, I was looking at a Decepticon emblem in the AutoZone at 997 New Britain Ave. in West Hartford, CT, wondering if the curve on my grille guard would be too rounded for it to apply properly. I took it to the counter and said Im gonna run out real quick and see if this is going to mount properly on my Jeep, to which Jose responded you cant do that. I told him its never been a problem before and that my Jeep was in plain sight of the counter. Jose responded you cant take it out unless you pay for it.I dropped it on the counter and left. This policy shift has me shopping elsewhere.What happened, AutoZone? Wheres the AutoZone Ive come to love over the past 20 years?

Its okay workers take long with customers not all of them but could be faster employees just sit in the back and dont help previous employees were better guy named phillip was awesome

Knowledgeable staff, quick in & out, store is very clean👍

Very helpful with the check engine dilemma. It was FREE!!

I visit the store at least a month for car parts whether for my own vehicleor for family. Everytime I come in Im greeted with smiles and eagerness to help. I recently got stuck dealing with a bad battery and Hector took care of me. Very helpful. Great customer service skills and a all around genuine person. Keep up the good work guys!! This is my one stop shop for my car!!

Great customer service. Justin helped me change my battery in the pouring rain and I was impressed with his good attitude. Great place to do business and friendly folks to help you.

Best Autozone Ive visit so far love the customer service from an employee named Hector Nogue. His always so helpful, respectful, greeting at all times and always has a smile on his face.

I ve been a autozone customer for many years, but this is the 2nd time in a row i visit the New Britain ave.w.hartford store and I had terrible experience with the guy at the counter .One guy there must not like his job .Absolutely no customer service skills I wanter to buy a needed tool He points to the wall and say it would overthere very rude..from now on i just go to pepboys or napa

Best staff..down to earth friendly

I lost discount on package oil + filter because they give me wrong oil and I return it and end it to pay full price for oil and filter. Is it correct....

I love this place. This is my zone i have not had a bad experience yet and i do not think i will. I come in and out alot and they always make sure i leave happy... good job guy and girls.

Very smart knowledgeable takes his time and always in a good mood this the Autozone to visit if u not sure of what u need (Hector)

This AutoZone is a pretty descent AutoZone if you come at the right time. On peak hours the staff lacks knowledge and go with what the computer say only with little clue as what you need. Availability of parts is very good.

Went to autozone for new headlights for both of my cars. Hector was very professional, and helped me fine the best deal.

Busy place BUT the staffs always are nice and patient although there’s questions being pour left and right! Great customer service!

I had a bad experience at another auto store, I came to Auto Zone for help since the other store did not help me. I told Hector my problem / story and he went out of his way to make things right. A competitor lost a customer, and you gained one. Thanks again!

Very good service employee Hector was very polite and knowledgeable very good experience overall

Very helpful as always... Had the part I needed at a fair price.. Cant ask for more

Cheaper auto parts than any other autoparts stores

Closed at 8:15 am on 12-6-2019 website said it opens at 7:30 just went to napa next door lost more customer wore leaving also

Staff very helpful, polite and went out of their way to be of assistance. Meguiars bucket deal whereby you get $40 worth of car cleaning supplies for only $20 is an awesome Auto Zone exclusive!

One helpful female employee, polite, professional, respectful. Two male employees were flat out rude and dismissive -- horrible customer service. Such an off-putting experience I drove a mile out of my way on a bad battery just to take my business elsewhere. Never again.

Customer service is better here than the one on weatherfeild Avenue.

Couldnt find parts when ordered online. Went some where else

Good customer service. Order online and pick up in store is usually how I place my orders, however, most of the time something in the order is wrong even the entire order has been incorrect before. Ive definitely learned to go through the entire order and check everything before I leave the store.

Purchased two car parts that had to be ordered from their warehouse and was told they should be in the store by last Friday, was told I would receive a phone call on Friday with an update, never got the phone call. Walked into the store on Sunday evening to ask for an update they could not tell me where my parts were but promised the manager would call me at 8am this morning and provide an update. It is now 2pm on Monday and still no phone call from the manager and no update on parts. Called again and asked for the manager and they told me that was not possible...

Good place friendly people they know there stuff and they go above and beyond for there customers definitely recommend this place look for Heather or z . But the district manager and corporate levels are not on the ball they talk to workers like they are trash and they will keep losing decent workers

I had two people behing me in line and i tried to get the cashier attention to talk and ask for something he totally ignires me and tried to attend the people behind me smh

Angel tended to me he was very nice very sweet Im very happy to serve me he helped me with the items I needed thumbs up angel

I am writing to advise you of an incident that took place at store # 5077 on 4/20/16. I went to this store to simply purchase wiper blades and the female cashier politely offered to have one of her male associates put them on for me (an easy enough task, though I had never done it myself so I accepted the offer for assistance) The male associate was visibly agitated, even though he had been standing nearby and was not busy with any customers. We walked outside where I tried to make friendly conversation and watch how he removed the old blades to put on the new so I could do it in the future...not only was he rude & ignoring my attempts to engage him/learn from him, but he was cursing under his breath and his entire demeanor was unprofessional and unacceptable. He stormed back into the store without any words to me...so I was confused, seeing as how he had clearly NOT been able to replace the old blades. I went in after him to find him muttering to himself and looking through the wiper blade selection. I politely asked him what the issue was and why the blades I had purchased could not be used. (I had looked up the correct sizes/brands prior and even confirmed them with the cashier before purchasing) This man had absolutely NO patience or any customer service skills whatsoever. He was condescending and gave me attitude..did NOT answer my question and proceeded to rummage through cheaper blades than what I had purchased. I could only assume he was looking for ones he thought he could put on...so again I asked for clarification to which he loudly yelled for the female associate to come over and explain to me the situation. She was extremely polite and courteous but I explained to her that I did not appreciate the attitude this man was giving me and told her what had occurred. I requested a full refund and found it despicable that not only was he so rude and unprofessional, but he was basically going to use cheaper blades without even telling me anything! I honestly dont know why he was in such a terrible mood that day but for something so simple to set him off the way it did was very upsetting to me. I wanted to make you aware of the situation so that maybe you can correct it. (I have been unable to locate an email for corporate) Unfortunately I do not know the mans name but he works at the West Hartford location.On the bright side, this incident brought me to Advanced Auto Parts on Farmington Ave in Bristol where I was treated with respect and professionalism as well as excellent customer service. For the record, I purchased the same blades from them and the female associate there was able to show me how to put them on with no issue whatsoever. The install was extremely easy-- I do not know what that guys problem was.

Very helpful.

I stopped in autozone today for a refund. Hector was excellent and fast with the process and helpful.

Great service at this location always give me that extra help to assure I get the proper items.

AutoZone it was okay I asked one of the guys if he could put the filter to my car and he says know that they dont

I needed new windshield wipers very badly. The employee that I asked for help came around to the aisle to help me select the proper parts and even showed me (very patiently) how to install them! Thank you!

Naim was seriously great with assisting me with my questions and had me in and out, definitely recommend this location! :)

Staff was very helpful

One worker there was very Nasty, I was Waiting in line And he decided to tell the guy behind me that he could assist him.. Plus he gave me the wrong items!!!

Friendly and smart, not my first time visiting and not my last. Great parts people at this store!

Worst auto part store Ive been going to that store for years put lately there customer service and cashier are rude slow and they really dont care about their customers theres a pepboys and a napa right next door with way better customer service i would never shop in that store

Not my first time in this AutoZone but sure is my last. The employees were not rude to me but rude to other customers. The manger was talking on the phone with attitude and then slams the phone on the floor because she was upset with the person on the phone because the customer asked about a oil change. The guy that was helping us out seemed like he was brain dead and then would be on his phone and start swearing when he would mess up and would yell to the manager when she confronted him about another situation. He messed up the transition bout 3 times and then gave up and started helping other people out even though he didnt finish up with us. Never seen so much of rolling eyes and attitude and stupidity until you walk in this AutoZone.

Only 1 person knows theur stuff but if you find him you will find all you need

Hot Mess. No order, slow, help who they want when they want. Education is a beautiful thing. You would think they would get it together with Pep Boys across the street. Seriously, go there.

Great people they offer me very good service

Theyre always take care of me.

Great place great ppl, been going here for years.

A little slow needs more employees

Wow.. not much to say.. Gave me left side caliper when I said passenger. Crippled my vehicle night before my sons school play.Manager hung up on me when I tried to explain her and call ctr.s fault.

Just left exactly at 5:48 pm smh the wait was ridiculously since employees wanna chat about irrelevant stuff to their job heading to weathersfield Ave auto zone never shopping there again ! Left everything on their counter their was only 2 other customers

Friendly staff and what I needed was in stock

Horrible. These people working here are uneducated and disrespectful. I went across the street and was quickly helped.

It was great nice store to shop

The staff is really good.

Good place for car parts

Great store and helpful staff

Autozone its a autozone

Good employees work there good prices to!!!!!

I went there today 7.16.16 about 6.30 pm to get my battery check people who are working the looking at each other it doesnt work thet didnt even want to check it and show

Staff member was incorrect, inappropriately rude and condescending. They have lost another customer.

Very helpful place

My favorite auto store.

Salesman had no knowledge of vehicle

It was ok

Good ppl

Quick stop easy in easy out

Very helpful staff.

Best parts and warranty

Slow service

Great staff, Always Helping

Nice service