We brought my daughters car in after being backed into and they did an amazing job fixing the damage. But what sold me on how great they are is that I also lost a side cover to my motorcycle and they agreed to prep and paint a new side cover at no cost. It took a while since we had to track down pin striping for the part (which was for a 40+ year old motorcycle so it was hard to find OEM parts) and they kept on it and delivered the finished product today. I cannot tell you how grateful I am for what they did!
These guys are great! Super friendly and great with communicating exactly what was going on during the process. I needed a replacement bumper and these guys turned it around FAST, within a couple days. AND they let me bring in my own part which was class.I got a quote from another shop for the same work and they quoted me almost $400 more than Premium was able to do it for. Highly recommended.
By far best shop near me! Excellent experience and jack was very helpful every step of the way. Thanks keep up the great work.
My experience with them has been great! After my car way stolen and nearly totalled, I took my car to them& had no issues at all they were fast and very helpful. They took time to help me understand the whole process😌 Never once leaving me to wonder whats going on. They always contacted me with updates even before my own insurance company these people are very Professional. Once I got my car home and it started having other issues they took it back with no hesitation and were very kind and informal helping me to understand the issuse that arose and assuring me that they will get it done with no stress on me....they were also on top of my insurance company to reopen the claim and fix what needs to be fixed. I feel they worked for me more then my own insurance company! Kudos to places like them...good, honest places still exist! Thanks to all the workers their for the quality service 👍
Fantastic job guys, absolutely 5-star. Very professional and responsible, friendly staff as well, strongly recommend this place.
Thank you so much to Jack you rock!! going out of the way to get the car part my car needs. communication is great, customer service everyone is really nice. they take their time to make sure the clients are satisfy with the outcome.Highly recommend this shop for major or simple accidents.
I was involved in a hit and run accident a few months ago and was dreading the whole process of dealing with insurance and a body shop. My insurance company recommended Premium Collision Center. After doing some research and reading the other reviews, I knew this is where I want to take my Mercedes Benz.I am glad I stuck with my intuition and went there, from the start to the end these guys were on the ball and never dropped it. I was greeted with great energy from Jack, Nick and Lilly who were all awesome! They did a great job in explaining the whole process and making sure I was okay with everything being done.They went into detail on the estimate process and made sure all the necessary repairs were performed. They took all the stress out of being in an accident and put it on their shoulders. If I am ever involved in an accident again (hopefully not) this is where Im going and referring anyone that I know.I have been driving the car for a few months and I could never tell the car was in an accident. They did a flawless job! Paint looks perfect! No error lights, no issues, no headaches! Talk about professionals!
Always a pleasure dealing with this shop. Nick is an absoloute pleasure and the staff is very professional. They have taken care of me several times. Thank you again for painting my Audi A3 aka Olive. ;)
Done quickly, car is like new. Happy with their service, would use again.
Highly recommend this place. Jack, the owner goes out of his way to help you out and make you feel comfortable. I have used them several times and I only have good things to say about them. Very honest
Excellent service.!!! I highly recommend them.
Jack is a class act and his staff are 100% professionals! Highly reccomend and always do.
Best Service.Specially Jacks Kindess Sincerely.Thanks a lot👍
Great service but not COVID safe. One office employee was coughing while I was there and wasn’t wearing a mask. I probably won’t go back because of poor COVID safety practices.
Jack and the team are rockstars. They worked with me to get the job done the right way, professionally and on-time all within budget.Incredibly responsive and courteous, I highly recommend the shop for any bodywork including foreign vehicles (German/Italian, etc.). They do not compromise on quality and are incredibly reasonable on turn around time.
Exelent service, nice and Clean location.
Jack and his entire staff went above and beyond to assist my wife and I after she had suffered a serious accident and her car incurred major damage. In addition to carefully preparing a detailed estimate of all damage and charges, they prepared me for the following process with insurance representatives to make sure I fully understood our coverage and would be able to hold the company accountable. They mitigated what had been a highly traumatic experience, something I hadnt thought possible. Just an honest and excellent group of professionals.
Premium Collision Center is amazing. They keep you updated on your repair and deal with all of your insurance issues. They will also take care of your car rental needs. They are professional and very nice and will address any questions or concerns you may have and do it quickly. And their work...it is as good as it gets! We’ve been to other body shops and have never received the care we’ve gotten from Premium. Not only was the truck ready when promised, they did an awesome job and took the time to polish/buff the truck. Today, we picked up a clean, happy truck. We are happy customers and would recommend Premium Collision Center to anyone.Thank you
I cannot express enough how grateful I am to Jack for his excellent work. I have been using premium Collision for over eight years for every issue that any of my cars have had. I have gone through insurance, and outside of insurance. Jack and his staff are responsive and outstanding at their job. When the work is completed, the car is literally like brand new. I will not use any other repair shop for any reason. He has worked on my old trucks and my brand new Exotics! You would be crazy to go anywhere else! Hes the best in the business.
Very professional and courteous. They keep in communication with you every step of the way, I didnt have to call them they would always call me. My car looked like new as if nothing ever happened to it. Great job! Thank you guys, I will highly recommend this shop.
Best auto shop in LA! I’ve been taking my cars to Jack for years and he is simply the best. They are honest, professional, and always go above and beyond to accommodate. He advised me to sell my old car instead of getting work done which most auto shops would not do. They helped me recently tow my car after an accident over a Holiday weekend when they were closed. The list goes on, but they always do a great job. Thank you Jack & team!
BEST REPAIR EXPERIENCE IN L.A!!These guys are total proffessionals. Dealing with them was fast, easy and such a breeze compared to any place I have seen in this city. Their number one priority is getting your car fixed. They are honest and dont attach any extra costs at all.Overall a 10/10 experience. Definitely trust them with all of my repair needs.
This is my second time at the Collisions Center for body work on my car. They do great work for great prices and always on time. Best customer service around. Highly recommend them!!!
Excellent service. They truly care for your car and are kind to the West Hollywood community. Would highly recommend.
I just got in from my visit at Premium Collision and I couldn’t be more excited and grateful for my referral! Yesterday morning the most bizarre incident occurred; I was reversing my car on a flat driveway and I heard an extremely loud cracking sound. I continued to reverse, but it felt like something was tugging underneath my car. By the time I got home, the right side of my front bumper was displaced. The first shop I visited was trying to charge me $200, even though the bumper was slightly out of place. I ultimately ended up at Premium today where I was greeted by Jack. I explained my situation and he immediately said he would fix my bumper free of charge. Within 20 minutes my bumper was fixed, and the job was seamless. I can’t thank Jack enough for his kindness, generosity, and professionalism. I hugged him three times because I was so happy! I would 10/10 recommend this place.
Great customer service and gread job.They keep you informed with the status of your car.I will recommend them to all my friends.It is nice to find people like you, especially when you go to financial loses.Thank you for doing great job on my Lexus 350
We all hope to never need to take our cars in for body repair but if you have to... this is absolutely the place. Don’t let the busy location intimidate you, it is well worth it. I have used the business several times and my cars have always came back looking better than prior to an accident. It feels like having a brand new car. Great work, great team, excellent customer service. You guys are above the rest!!
I spent an hour in their office while my car was being taken care of and only saw smiles and happy customers, both new and returning. Kindness and fairness over the phone and in person, expertise and also passion, from the technician, the secretaries and the impeccable owner Jack.Driving in LA will be less stressful now that I know that Premium Collision Center exists.
Great team. Really great job detailing and buffing my car. Worked quickly and through the holidays. Highly recommended.
Premium Collision Center is awesome. Fair, honest, nice. Finished my car two days in advance. If you car needs to get fixed have Karry hook you up asap!
These people are AMAZING! Their work is exceptional and their customer service is even better. I will never take my car anywhere else.
After a minor accident with my BMW 335i 2014 i had to replace the rear bumper. Alex and Chris were supper professional and fair, they did everything in order to make me happy... The quality is outstanding!!! You will never tell my car had any accident. Thank you guys.
I brought my business to this shop at least 3 times for a reason (had some bodywork done once and couple other times to install some bodykits)This shop is great. Friendly guys, always prompt service and good prices. And these guys actually always contact you if there are any delays.Jack B (the owner) always goes extra mile to make sure your concerns are addressed and just a chill dude ✌🏼
First I wasnt sure about bringing my car to Premium Collision because it was far from my house. But Im glad I did everyone was very nice and polite as soon as i walked in the door they fixed my car and u was very HAPPY with the results it was worth the drive... I highly recommend this shop
Courteous, professional service and fair priced. This shop will be my go to for any further body work. HIGHLY recommended !!!!
Very professional and efficient! Customer service and work on the car were both top-notch.Will definitely refer to friends and family!
Extremely Satisfied!!!!!! with repairs performed on my Car (the damage of my accidents were big).. I am an extremly picky and a very detail person that usually drives people crazy because nothing can come out as perfect as the original manufacture.. but let me assure you, that I was amazed at the high quality work and how precise the work was done!! I will without a doubt refer Premium Collision Center to everyone I know... The customer care is Amazing! ..I dont refer anyone anything thats not at high standards because my name is behind my referrals and no one is worth losing the trust of friends, family and acquaintances. People know how particular I am, so when refer someone, they know they will be dealing with prestige and high stand quality work as Premium Collusion Center Performs and delivers!!..)
Went in today to fix my bumper and not only did they get my car ready in less than 30 mins but they did it as a courtesy. Who does that this days!!? Very pleased with their service and professionalism. Highly recommend this place.
Ive, unfortunately, had to use this body shop quite often, as drunk drivers love to hit parked cars on my street in the middle of the night. Theyve always been incredibly helpful, they do beautiful work, and work well with all of the different insurance companies, to ensure a headache free experience for you. We always work with Jack primarily. Hes a great guy, and always puts customer service first. Everyone at Premium Collision is friendly, professional, and honest. I would and have recommend them time and time again.
All I can say is wow. From the customer service to the time it took just an amazing experience. My girlfriend and I live in the San Fernando valley and this body shop was recommended by a friend and again amazing customer experience and work. Two thumps up. 👍👍
Took my car here for an estimate, and these guys treated me like family. Jack went out of his way to explain the repair process and helped setup the inspection process. Honest and straight forward body shop. Thank you
The customer service is phenominal. They communicate very well and go above and beyond what you would ever expect. This business is not convenient for me because I live in Orange County but I will always take my cars there when I need this type of service. They are worth the drive!!
Excellent service at Premium Collision Center. Great communication, friendly and most importantly did a great job repairing the damaged panels on my car. Thank you!
They Are the BEST!!! I will not take my BMW anywhere else! Great work, customer friendly! I can’t speak highly enough of the service I get here! Top notch!!
They’ve done an excellent job for me twice now. Yes, dealing with post accident things is annoying, but this place makes the process so easy. They honestly deserve more than 5 stars.
Im so happy to have my car than, thank you very much for the amazing work and the great time, and great attention. 😊
I parked my car on the street for what was less than an hour. And in that time, someone hit the car so hard it tore metal away. Suffice it to say that both the front quarter panel on the drivers side and the whole front panel had to be replaced. I was referred to Premium Collision Center by Funk Bros (one of the best car repair places in Los Angeles imho), and how is it that I did not know about these folks? Walking distance from my house, if I ever need auto body repair again, they will definitely get my business. From the moment I walked into the shop to the moment I received my car, it was truly a pleasure to do business with them. The cost was reasonable and the work exceptional.
I can only say that Premium Collision is 100% customer oriented. Car looks. Awesome.
I have learned to always take my car here. They are the best and the most reasonable. And the work is always perfect and on time. I highly recommend them!
They did an amazing jib on my car.
Fantastic work!! They repaired my CRV in less than one day. It looks Perfect. I recommend them in a heart beat for auto body work
I would really like to give them more stars, they are very nice there and they communicate really well on the progress of your repair. However, they lost points because the repair took one month and it wasn’t even that bad of an accident $3000+ dollars.Also, before I drove off I noticed a couple of little things that needed touching up, which they were able to do while I waited, but still they had the car for a month!Then after I got the car home I noticed that there was a piece not fitting in exactly like it should near my window so I had to wait until they got the new part in and then I had to return to have it installed. True they installed it quickly but again another trip.Would I go back again? Yes, I think so. I like doing business with them because they seem trustworthy and they are very nice.
A confortable staff, quality job and good communication. recommendable 100%
Excellent service and craftsmanship. I would recommend this shop to everyone.
Perfect service. 5 Stars. Want a discount? Ask for Jack Great Guy.
Shutout to Jack B. Honest, straight forward and cares about the relationship/person and not the money. He is the guy you see when In an accident
Y like
Professional and fast service, good job.
Good service, very friendly and helpful
Great efficient service!! Very pleasant representatives!!
Top quality work and friendly service
They took my car in to get fixed and when I went to pick it up it had damages that were not there they scratched my rims the front fender looks like it was hit with another car it also had paint from another vehicle and when they took the letters of the car they didn’t do it carefully so they bended that area horrible service
Great customer service
Gem! thanks for my car
Thorough and fast service
Amazing service
Very friendly and good service and very elegant
Great service.