Staff was extremely knowledgeable and helpful in answering all of my questions and helping me to understand the entire process with also having to deal with the insurance company. The girl who helped me went above and beyond to make sure I understood everything even as they were very busy. They were also able to see me, look at my cars damage, and write me up estimate when every other shop in the area that I called before Pristine couldnt even make me an apt for a minimum of two weeks. ☆ 5/5 ☆

Had the most amazing experience at Pristine today! Jorge helped me, and gave me honest and fast service. I had a quick fix on my van, and it was refreshing to finally find an auto repair place that wasnt trying to cheat me. Will definitely be coming back for all my car needs.

I am Sold on Pristine Collision Center❣️❣️❣️I was more than just satisfied with the body work they did on My car! Yet, even more impressed with the degree of professionalism and excellence that is evident in everyone I met. They did an Impeccable job at a Great rate!!!Thank You So Much Chris, Diana and your team!Blessing and Prosperity to You individually and corporately!🙌🏽

Was rear ended and needed a place to fix my car and Pristine was AMAZING from beginning to end. All of the staff was great, but Diana was especially amazing. She helped me work with my insurance company, keep me updated throughout the entire process and was so personable and sweet. Plus they did a fantastic job fixing the car, and did it in a timely manner too. Would 10/10 recommend! Quality work and an amazing staff!

I had my Mercedes C300 rear-ended a few months ago and had been looking for a good body shop to help with parts replacement and repair. Was referred to David and the team at Pristine Collision Center via a recommendation from Johanns Independent Mercedes BMW Service (they couldnt do a back bumper replacement in-house).All in all it was a great experience working with David and his team. The car looks good as new, and the price was also very affordable relative to other market quotes. The whole process also only took 4 business days. Highly recommended!

These guys are the best in city. They restored my Lexus SUV so well that I couldnt even tell where any of the damage had been. They are very fair in pricing, professional and polite. Their work is top notch and they are always on time and on point. I went to like 6 shops to compare for a repair and this place beat all of them for price and time. Dont got anywhere else.

They are amazing in their work & super honest!! This is my go-to place 💯 thank you Chris, David, and staff!!

Javier and the team at Pristine are great. Friendly. Skilled. No over-inflated mark-up on parts. Fair labor charges. Done on time. It’s the first time since I can remember getting in a car after it’s been to the mechanic, and it actually feels better!!

Fantastic work. I have been getting body work here for a while and they are fabulous. Thanks

Great service, great staff, and gave a significant discount on my repairs. Highly recommend!

This is a great honest auto shop. The owner helped me understand what needed to be fixed in my car and walked me through the pricing. Pristine stuck to their deadline when my car would be ready and pick up was seamless.

Workers in body shop unprofessionals, Zero services, rude behavior, treats you badly, No respects at all. But thank you to office staffs!

I had to get some body work done and had gone to 3 different places, all of which quoted me prices that seemed absurd. I stopped by Pristine based on their Yelp reviews and was given what I thought was a very fair price (25% of the cost of the priciest of the other 3 proposals...). The work they did was excellent, the car looks as good as new.Honest and trustworthy. Highly recommended.

Javier and his guys do amazing work on my BMW X5! I was recommended to Pristine Automotive after Beverly Hills BMW did a terrible job on my car and wasted a lot of my time. I have been to Pristine several times for major services like water pump replacement, radiator, brakes / rotors, valve covers, all fluids replaced etc. Pristine even towed me for free when I was stranded at 11pm from my water pump going out! These guys are an amazing team and can diagnose any problem, order the exact BMW part and replace it same day usually.I would definitely recommend Pristine if you are looking for an honest mechanic and high quality work from a team of guys who know everything about luxury cars!

Best place to have car repairs and body work.

Needed a tow and called AAA. They sent out USA Towing and Recovery. They arrived before their ETA and were friendly. The job went smooth, quick, and painless. I appreciate their kindness and would highly recommend them to a friend.

Had an emergency and these guys helped in my time of need. Aaron was fantastic too - that guy deserves serious recognition. He made it a 5 star experience almost single handedly.Great shop - highly recommend.Service - emergency new tire and alignment.

Theres a reason why these guys have the highest, positive rating over any other mechanic in Los Angeles....theyre the best. Ask for Ronnie, hes awesome. I drive a modest car and I am not a Hollywood privileged rich kid (Ive been turned away from other mechanics in the past in Hollywood, because Im young and I dont drive a Mercedes or BMW.) Despite the fact that the Pristine Auto parking lot was jammed with every kind of high performance car, most of them celebrity owned, Ronnie took the time to help me, no questions asked! He did a tremendous amount of work to my car and charged me very little, or didnt charge me at all! I have never seen such honestly or good will to another human being exemplified in Los Angeles, at this level...by of all places, an auto mechanic. - Kevin Kilcoyne

If you are searching for low prices and high quality work you found it. I had a windshield replaced in one hour. Good people.

Excellent service here. Called up and spoke with Bill. I had to come in before work, as this was the only time I could make it to this part of town. Bill set up an appointment to see me right when they opened the next morning at 8 AM. They finished replacing my rear drivers side window in about 45 minutes and had me out the door. Service was professional and Bill explained to me why he charged ~$200 for the new window when other places charge ~$165. He says he wont use cheap parts made in China, which other retailers use, because they have more problems and tend to be poor replacements. I appreciated knowing the difference and was happy to pay a bit more for a more professional job (and so I would never have to deal with this problem again, hopefully). Highly recommended!

Awful customer service and high prices. dont waste your time

They do an awesome job and do exactly what they say they will, and doing wholesome business, with integrity. A top recommendation for anyone looking for an excellent automotive shop.

Absolutely amazing these guys went above and beyond what I expected. If I ever need any paint work done these guys have a customer for life.Thanks again.

Every time I go to this Auto Shop I know my car will be taken care of by the best. They always find out exactly what is wrong with my car, tell me what needs to be fixed, and are more than fair with pricing. Its so good to know that I found such an honest, great auto shop!

I love this place. Its the only auto repair shop Ive ever felt comfortable with -- whatever they tell me I need, I do.They never try and rip you off; theyve even done a check on my car and sent me to the Toyota dealership free of charge because they thought the problem might be covered under my warranty there.They also caught that a problem I was having was only a mis-wiring in the computer ($100 to fix) rather than needing to replace extremely expensive equipment that another shop was quoting $1200 for!I cant recommend them enough.

Excellent work. Trustworthy and good price. Thank you

TAKE YOUR CAR HERE!! My SmartCar died at the Pep Boys on Hollywood Blvd after flashing and jerking all the way there on my way home from work to Hollywood from the Valley. Pep Boys doesn’t work on Smart Cars so I was going to have to have it towed to Mercedes Benz Beverly Hills. I called a local tow joint and they recommended taking it to Pristine as I wouldn’t be charged outrageous diagnostic fees the way BHMB would (to see what was wrong with my car). The tow truck was a flatbed and actually came from Pristine and was at Pep Boys in 15 mins. The driver was polite and friendly and safely towed my car to Pristine. When I got there the service technician and manager both pleasantly greeted me and assured me I was in good hands. Keep in mind I was a little if not very nervous about having someone look at my car on the recommendation of a tow company so I was a little concerned. My concerns were squashed when after about 40 mins the service technician explained to me I had a phantom sensor glitch in my transmission and nothing to worry about. They could reset the sensor if I wanted but didn’t strong arm me into doing so. They were able to drive the car and had it turn on fine. They didn’t even charge me for the diagnosis and gave me the peace of mind I needed to drive home safely. And to top off this excellent customer service they only charged me $40 for the tow!!!! Everyone treated me professionally and did not try to rip me off whatsoever. It made my day after all I had been through and I can promise you this is where I’ll be taking in my Smartcar from now on for all its service work needs. Good people, fair, trustworthy and honest. A gem in the heart of Hollywood.

As much as I hate putting my car in the shop, these guys help make it a little less painful. They do great work and stand behind it. Thanks for keeping my little girl running!

Arguably, the most fair & honest shop in this city. I had a clutch go out that led to a domino effect of desaster on my car. I called several shops. Finally I spoke to a mechanic at Pristine who made me feel very comfortable over the phone. I decided to take my car to them. I price checked everything they fixed and spoke to a mechanic back home about what I had witnessed as the cars symptoms and what the guys at Prestine were telling me. Everything checked out, and to say that I saved a ton of money as opposed to the estimates I had been quoted by the competition, would be an understatement! I have taken my car to Prestine ever since and I have yet to have a bad experience.

I came here for an oil change and they took FOREVER! I was there for almost two hours with nothing to do. I felt so stuck there. I understand they had other people to attend to but it didnt seem like I was a priority to them. Very disappointed.

Great experience! Best place to go for any car needs.

Always a busy place but owners find time to talk to everybody. Prices a pretty high but i gues the prices are influences by the neighbourhood.

Couldnt tell there was major bodywork done and owner is great guy!

Terrible service. Dont go there.

They were shady... After having sold them my car I found out that they told two people that were interested in buying my car that they wouldnt even buy the car after their inspection.

Superb service, and quality work

Fair and honestKnowledgeable and friendly

Friendly, fast, and excellent service

They are very bad they steal parts

😉