Pi
Pilot Flying J Truck Care Service Center
3400 Service Loop Rd, West Memphis, AR 72301, United States
Comments
At
Review №1

I love going to the pilot they have clean bathroom and shower

Ti
Review №2

We stopped in for Dennys. Dont waste your money here. The waitress was rude when I asked her to repeat herself. She was very soft spoken so I could barely hear her. My husband is partially deaf in one ear from his Army days and he couldnt hear her either. She didnt write down our order and got everything wrong. We didnt care because we were passing through and just wanted something in our bellies. Any other time I would have sent it back to be the proper meal we ordered. They were out of a lot of things too. Im not sure if they were really out or they were just being lazy people. You could tell she didnt want to be there, but still no reason to treat a customer who was disabled that rudely!

Ap
Review №3

Great place for gifts/souvenirs and other needs as well. Eat at Dennys while youre there!

Be
Review №4

Lots of parking. Over 250. 30 of them are prime. Security on site all night long. Dennys restaurant is pretty nice. Overall 5 stars.

74
Review №5

That was pretty nice the store was pretty clean it was just something off where I cant truly give it a five-star

Ky
Review №6

Dont ever stop at this place for any reason. One of the worst truck stops Ive ever seen in my life. Nasty facilities, inconsiderate staff, food was undercooked, and when I asked for a replacement or refund they said they do not give one. I dont know about you but I do not like eating raw chicken. I will never ever ever stop at this place again. I only posted one star rating because it would not let me - star ratings

Iv
Review №7

Pilot flying J truck stops are always there when I need a quick grab and go of fuel and a bite to eat the staff always have friendly faces

Ch
Review №8

The employees were great. They changed the tire on our big truck in a timely fashion.

la
Review №9

If truck drivers safety is a priority to truck stops they should at least have the parking lots cleared of snow!! The store itself was nice.

Je
Review №10

Im an over-the-road truck driver stop for fuel realize I had a flat tire the gentleman it was at the tire shop at that time excellent work very good worker checked everything on that tire twice great job

je
Review №11

That had no idea what they were doing. Dented my hub cover and tried to say they didnt do it. I asked if they had camera set up and they said they did. I said I wanted to see the video and they fixed it. The manager was great but they tried pulling a fast one on me that day

Sh
Review №12

Worth the waitGreat service

Ve
Review №13

I love Loves truck stops but pilot J is 2nd best

So
Review №14

It was nice and big plenty things you may need. The staff was friendly.With Dennys attached to it

Gl
Review №15

The food was good, as ordered, and as Usual always clean. Plus, the best coffee on the inter state !

Mr
Review №16

Witness an employee yelling and being rude with a vendor. Not only did she yell and cuss him in the store she made racial remarks and definitely called the man a female dog numerous times. All the while a blue shirt manager stood behind the counter just allowing her to act in such a non professional manner! Extremes dissatisfied with how the situation was handled

Pa
Review №17

Its not a bad stop...But could be much better...Dennys sucks here dont bother.Just gets some cold cuts and some bread rolls....U will thank me later

ro
Review №18

Picking up my niece Ha here after she parked her truck after coming off the road

Je
Review №19

Clean restrooms for a quick k stop.

Na
Review №20

Usually, I have polite and positive reviews of places I have posted. This has been one of the 1st exceptionally bad experiences Ive had. Started off my arrival by purchasing a parking pass in which they posted 9 available online. All were occupied (by drivers that hadnt paid apparently). I eventually found an open spot due to a driver who was leaving a free parking spot. Then I find out that parking is non-refundable ($15 plus tax down the drain). After a night of sleeping, I decided to get breakfast at Dennys to start my day. I went in, got seated after 15 minutes, and ordered an omelet breakfast. An hour and 15 minutes and 2 cups of coffee later, Im watching staff telling new customers any new orders would be an hour at least before they could even be entered into que. Others who came in with me were now demanding refunds (those who chose to order to-go and eat in their truck requiring prepayment) and to speak with a manager. Waitresses were attempting to explain the delays but couldnt give them any relief nor did mgmt even attempt to speak to anyone. I felt mgmt were putting staff in a no-win situation and potentially putting them in harms way by not addressing the increasingly agitated customers. I asked if my order had even been started (which it hadnt) and politely canceled it, gave my frustrated waitress a $5 tip and left. Spoke to the angry guys at the register and they too stated that they were mostly angry that mgmt wouldnt even come to refund them much less address their issues. Im amazed that I kept my cool since I spent about $20 for ☕ as I see it. I wont be back to this location until this can be improved.

Ta
Review №21

Showers were closed for 3 hrs, not busy, with employees standing around talking about other employees.

Mu
Review №22

One of the worst customer service at this location, and the one of the lady employee was so rude to this customer, I just couldnt believe what I heard. One thing for sure this one is off my list for good.

Ji
Review №23

Well if you want to shower dont go there because theyre showers arent working

Da
Review №24

They were very fast once they got started on my truck, but because they had a service call, I had to wait 2 hours before they could start because they only had the one guy there

Bo
Review №25

Very poor I was kicked out of the parking lot for no reason because I wasnt doing anything wrong they said because I was parked in someone elses parking spot and I was out of hours of driving time

Sc
Review №26

Only fueled at the Flying J. The pump that I used has 2 enormous pot holes when leaving the pump. The exit has a huge gap in the blacktop so slow down.BOTH are completely inexcusable. The money that these places make the parking area should be paved with gold and a free escort at every parking spot.

Sh
Review №27

Hello 3 PM drivers need work done and r still driving at 3 change hours or hire more people

Ne
Review №28

The toilet was stopped up bathroom was not very clean room was fine

Ho
Review №29

1 coffee machine broke, limited food selection, many empty shelves reach in cooler., lines at registe

Wi
Review №30

When I made it in they had me fixed pretty quick friendly folks

Ka
Review №31

No fuel and employees were very rude.

Co
Review №32

The mechanic was swift and knowledgeable about my issue. I wasnt able to get any actual repairs or services due to other alternative methods recommended (under warranty fixes). The two men were kind and went above and beyond. I dont recall the mens names.

Es
Review №33

I went to the Urgent Care to get a DOT physical and that guy doing them is a total jerk. He thinks he knows everything about trucking. If you disagree with him he will find reasons to try and fail you. WATCH YOURSELF

No
Review №34

Has an RV lane which is GREAT! Makes it easier to get in and out.

Mi
Review №35

Not the worst experience. First time ever parking in Memphis. Paid for a reserve spot. Watch out for the scammers!

De
Review №36

Very quick mechanics on hand get you served right away

Jo
Review №37

They need more staff. The mechanic was very knowledgeable about my tractor situation w/broken taillight

Ma
Review №38

Ate at Denneys. Good as always

Er
Review №39

Great job. In & out very quickly and helpful.

An
Review №40

Only place out of 4 visited that had the tool I was looking for

Gr
Review №41

Stop there only to use the restroom, and they were clean...

Ty
Review №42

Very nice! Very fast oil change!

Es
Review №43

If youre a trucker and youve never used a Flying J? Im not sure watchu looking for outta this life haha....but then again,to each his own!Ps: get a membership card,and stick to Pilot/Flying J!!!!

Ar
Review №44

Very nice 👍 and friendly staff everyone at the fuel desk was helpful and polite

Jo
Review №45

Nice clean and freindly

Jo
Review №46

They do a great job, day or night

Sc
Review №47

For a quick fix and get ya back on the road.

Mo
Review №48

Marcus took care of my drive tire quickly, and professionally. Back on the road to my drop. Thanks, Marcus!

jo
Review №49

They only had a couple of things and thare was no pepperoni pizza

Pe
Review №50

Not handicap friendly. Stay away from this place. This place is unsatisfactory.

Cl
Review №51

It was great love taking shower there

JE
Review №52

Clean but food serve cold and very oily

Ca
Review №53

Very small shower. Truck fuel pump computers are old had to move to 2nd pump 1st was messed up. Some resister alarm was blaring the ladies didnt know what is was, needs refit update something

Ro
Review №54

The older woman (not old) that made my coffee was particularly nice this morning. It was 2am on a Sunday morning yet still nice.

Li
Review №55

My boyfriend loves this place. Great workers and better services.

sk
Review №56

Always a pleasure to stay at a pilot or flying J

Do
Review №57

Good place to stop and stay at t night

Ka
Review №58

The Girls At Dennys Was Getto, Rude, Disrespectful an Unprofessional ordered food to go they never cooked the food was standing there 20 mins all 3 ladies walked as if they didnt see me there...NEVER WILL I ORDER FROM THAT DENNYS

Fe
Review №59

Fast friendly and Christian and please greet you all the time store is clean parking lot is clean bathrooms are clean they even have a clinic on site AA++++

Mu
Review №60

A lot of truck parking. There is always space

Sh
Review №61

Food was too expensive. Our food was cold when served.

Mi
Review №62

Very clean .. fuel islands were clean and garbage was emptied

Mo
Review №63

Good place for stop

Ha
Review №64

The Flying J staff in Texarkana is fabulous and maintenance does a fine job as well, keep up the awesome work that you do !Sincerely,Harvey Rhodes

Da
Review №65

It was good except for the soft drinks have no sugar

Da
Review №66

Other than the potholes right before the parking lot and within the parking lot it is a typical Flying J with enough parking and showers....

Ro
Review №67

Staff was very helpful and fixed my air bag with professional work

Ri
Review №68

I need to be trying to love it better on electrical work

Me
Review №69

They have everything u need & more

Ja
Review №70

Its very unpleasant, ay people asking for money in the parking lot and the facilities look very sloppy, the attention of the employees is not good

Ma
Review №71

Very clean fresh showers and restroomsSomething for everyone young or old

Ga
Review №72

The big cashier at Pilot flying was really rude

My
Review №73

Good but slow service

St
Review №74

Great dennys

Ch
Review №75

These guys are the best at what they do. So dont be asking for any kind of discounts or youll get discounted services.

Ty
Review №76

Need more parking spots.

Va
Review №77

So I love all the people there are very nice and I have to say the groundsman during the day today keeps very clean grounds wiped off the pumps and everything

Lo
Review №78

Just stop to use the restroom

An
Review №79

Ok

Jo
Review №80

Michael in service provided great customer service in a rush situation. Thank you!

Fa
Review №81

This place is bit rusty, washrooms and shower rooms needs new vanity.. This place didnt feel clean to me.

In
Review №82

I brought me a shirt so I enjoy

Wa
Review №83

Common areas were ok! However the mens restroom was blown up. Just a pig sty. Floor was sticky in the stall. And toilets were blown up if you know what I mean. But what can you say about truck stop restroom! I never seen one clean.

Eb
Review №84

Good work

ty
Review №85

Friendly service very helpful

Ri
Review №86

Good food and good service.

Ho
Review №87

We needed a jump after our 34 an they were johnny on the spot.

Ri
Review №88

Good pm place

Za
Review №89

Didnt have any problems

ZD
Review №90

Dennys rock! A nice sit down meal at a table. Decent stop, nice people.

Br
Review №91

Great service

Ro
Review №92

Flying J with a Dennys. They took part of the parking lot to put in a tire shop. Fills up early. People are friendly and helpful. 15 or so showers. Laundry available.

Ga
Review №93

Clean and well stocked

St
Review №94

Pilot hasnt updated their locations as promised when they merged with Flying J, please let me know when yall decide to keep that promise! A travel center is supposed to cater to Travellers, and RVs are the 2nd largest vehicles on the road, basically, next to professional truckers, and we need overnight parking, and fuel pumps we can easily get in and out of!

Mi
Review №95

Truck stop was friendly restrooms were clean.

cl
Review №96

Parkimg lot was dirty and smelled I didnt go inside however

Re
Review №97

Pilot and flying j are the best

Ji
Review №98

Great place to stop! Great selection of snacks, drinks & food!

Ya
Review №99

Not came here this people not want work

Ap
Review №100

Laundry room has either out of service equipment or coins only...the truck stop is always dirty. The shower wait is long. We waited 30 minutes for a shower. The showers are small. Hot and terrible circulation of heat and humidity. Parking gets filled up fast for semi trucks...so stop early...

Information
100 Comments
4 Rating
  • Address:3400 Service Loop Rd, West Memphis, AR 72301, United States
  • Site:https://pilotflyingj.com/truck-care/
  • Phone:+1 870-400-0098
Categories
  • Brake shop
  • Truck repair shop
  • Oil change service
  • Tire shop
Working hours
  • Monday:6AM–10PM
  • Tuesday:6AM–10PM
  • Wednesday:6AM–10PM
  • Thursday:6AM–10PM
  • Friday:6AM–10PM
  • Saturday:6AM–10PM
  • Sunday:6AM–10PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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