They advertised a car as non smoking but in reality someone had smoked very badly in it. They also didn’t perform routine maintenance on the car when they received it because there is a huge gap in the car fax. Then they claimed they would take care of the smell for free and fully detail the car but added it as a $2000 fee to the Out the door price and then said that the fee was non negotiable (even though they said they would clean the car regardless since they can’t sell a smokers car) The tag price was not the tag price, they added over 6000 in fees so the used car would have been the same price as a brand new one with no smoke smell and working brakes. We decided to leave. Our salesperson Paulo however was very nice and pleasant to speak to.

Just want to say my experience with the sales men Daniel and the manager Chris was out of this world. They made my experience quick easy and pleasant. Would highly recommend anybody to go there to see them for a straight up quick and easy experience..

I bought me a used car over there at Arrigo Fiat West Palm Beach the salesman that sold me my vehicles name is Alexander Turner and I think you did a great job hes very pleasant to work with if you had any questions you would help you out and I think he deserves more than 5 stars but unfortunately thats all I can put so thank you very much Alex Im enjoying the truck

I am very satisfied with the service. The staff is very nice, especially Claudio who is a very knowledgeable and dedicated advisor.

Bought a 2017 Hyundai Elantra on 10/7. The experience would have been much better if I didnt pick up the car the very next day with a completely empty gas tank, and now 5 days later the car would not start. Had to get a jump start just to go to a service department...come to find out I need a new battery. Very dishonest and distasteful to charge customers an additional fee (one of many) for supposed service done to the vehicle that was clearly not done.

Great service. Purchased a car from another state and they made the process as straight forward possible. Hollando, Chris and especially Alex Turner. Alex went out of his way to show me the car virtually, showed patience, kept in touch at every key point and made me comfortable with making purchase remotely. Otherwise I will have hesitated more. Thanks.

Loved them! Frank Latino hooked me up with a great car, great value on my trade, plus he’s hilarious. Their finance manager is awesome as well. Will definitely buy from them again!

Would not recommend! Unproffessional! Be sure to review all documents they provide prior to signing. This is a sneaky group of salesman with an exteame lack of communication

Easy, smooth experience with Larry to get into our Fiat 124 Spider! Great communication throughout the process. We did a lot online ahead of time so we could just show up, sign, and drive away. Finance end of things with Christopher was a breeze. Got two follow up calls so far to make sure we’re happy. We’re happy!

Larry was wonderful in assisting delivery of our used car. Total satisfaction and perfection for delivery of car. Arrigo guy’s out did themselves. The General Manager also checked on our car to make sure we were happy. Kudo’s to him too.

Cant say I really reccomend them. Went looking for a used vehicle on their lot. Most of the prices they have are fair but what they dont tell you is all the ridiculous fees they stack on to used cars that arent negotiable when I got to finance it was nearly 6k in fees. Most if it is stupid stuff. Like nitrogen in the tires, vin etching, premium car coatings (which they dont disclose what it is if you ask), etc. Most of the salesman are a pleasure to talk to.

I had to come back for service purposes, no words could explain how great the customer service is! I had a few questions about my vehicle, and Daniel, as always gave me good recommendation and was a big help. if youre looking to purchase go with Daniel, he is very courteous, attentive, honest, and knowledgeable. Thank you again for making my experience the best at your dealership!

Received by Paolo who attended to us very well, we tested both the Guilia and Stelvio, very impressed with both cars.

Best place on earth..

Had nothing but issues since buying 500x from them. Recalls, bad service parts on backorder for almost a year, best thing we did was sell this car never again

Just leased a 2020 Giulia for my Son. The rep (Daniel) was very knowledgeable about Alfa Romeo and passionate about the brand (helps that hes from Europe). Made us feel at ease throughout the entire process.no pressure. The store manager (cant remember his name) was also very nice and friendly. seamless process. To be honest, as nice as these folks are, the Cars almost sell themselves!

We tried to buy a 10 year old car for 11k which ended up being 15k with their fees added on top of it, you would think we were buying a mercedes.. Nonetheless, the salesman Larry sent very rude voicemails, called us telling us that we are rude, too and the price of the vehicle was in no way negotiable. I dont know what planet these people live on, but we will never be the fools to not negotiate a price, especially on a 10 year old off brand car. Dont work with Larry, he will push you with his tactics trying to make you believe everything is perfect and when you enter the car you wanted to see, it will be dirty, stained, have broken screens and stickiness all around after they claim to have done a 1200 dollar detail. They wanted us to pay 260 per month for 6 years! These people just want money, they are sharks. Look elsewhere, I promise youll be happier

VERY BAD SERVICE AT PARTS DEPARTMENT. WE ARE A REPAIR SHOP AND BUY PARTS FROM MANY DIFFERENT DEALERS, ALWAYS PAYING FOR PARTS WITH CREDIT CARD OR WITH A CHECK, NEVER BOUNCED A CHECK, WE ORDERED A PART, WAITED FOR DELIVERY, THEY NEVER CAME, AND WHEN I CALLED AND ASK WHEN WILL BE A DELIVERY I WAS TOLD THAT THEY NOT GOING TO, BECOUSE WE OWE SOME MONEY TO THEM, WHEN I ASK FOR WHAT THEY SAY WE DONT KNOW FOR WHAT, YOU JUST OWE US. NEVER EVER WILL DO ANY BUSSINESS WITH THEM.

Arrigo Dodge was a good place to start looking for a new Challenger sales men Scott was really helpful . Looking forward to seeing a car that was ordered

Outrageously poor experience at Fiat in West Palm.I used to drive an hour to come to this dealership in particular. Needless to say, I no longer will and encourage anyone who cares about integrity or quality work to also find somewhere else to buy or service your vehicle needs.I was told that it would take an extra 15 minutes for them to wash my car. After over an hour of waiting with still no car I asked if someone could check on its status for me. I was informed that because they were doing “extra detailing” that it would take another 20 minutes. Also, despite an empty waiting area and wandering employees that they were “highly backed up and busy.” Finally, once I receive my car it was very obviously unwashed. I requested workers to verify that my car was unwashed and they confirmed. However, they gave an excuse that “new staff needs to do a better job.” No one took accountability aside from ensuring me that they will “talk to their staff.” I did my best not to overreact but here I am writing a review about it so maybe this information could save someone else the stress.

I have been servicing the car here, and I will no longer do so. They changed a filter ( over $259 ) with diagnosis to be removed from price, which it was not done, and the car continued to have issues. The service rep, Carlos, didnt return my calls and neither did their manager. On the second attempt they wanted to diagnose issues with the turbo and it made no sense on a 26,000 miles Fiat 500. I would have gladly listened, but when the service is so poor and the treatment is not responsive it forces you to go elsewhere.

A super sized dealer, you feel like you are entering a airport. The selection is huge, you end up riding around the lot, too far to walk.

Not a bad place, Sales person a little experienced, maybe new

I have had the pleasure of dealing with Vincent in Fiat on several occasions and he is what True genuine customer service is all about!! Vincent is kind, professional and makes you feel like you are the most important and valued client each time!! Please recognize Vincent for being an exceptional employee and a huge thank you to Vincent and Arrigo Fiat for retaining such a fine employee!! Because of this kind of employee I will continue to only buy from Arrigo!!! 😊

The crew at Arrigo Fiat have been nothing less than stellar in purchasing my 124 Spider. From online inquiry, to test drive, to absolutely insane discounts on the car, I could not have asked for more. You’ve made my second childhood a reality! 👍👍👍👍👍

Arrigo Fiat is a true pleasure to work with. The staff is extremely generous and Larry was more than helpful with the car shopping experience. Highly recommend!

This place is amazing. Beautiful cars, building, showroom. I came on a Saturday and it was a bit busy. The receptionist is the first person you see and she is the sweetest college girl and knows how to take care of customers. The salespeople are all very nice and know how to help you. Will definitely come back and try to test drive, very interesting.

Great staff very helpful low pressure sales and excellent body shop

Great Service! I was impressed with the service provided to my Giulia, they even rotated the tires and washed the car. I didn’t buy the car from Arrigo because they were not competitive with other dealers, but I cam say that they provide very good service.

Just had a great experience with the Service Department with Claudio Perez helping me as my Service Advisor. I needed to have my battery checked out and Claudio was outstanding in constantly keeping me informed every step of the way. Im a new customer, and I will most certainly be using Arrigo for my future Fiat servicing. Thanks Claudio!

From start to finish I had a pleasant experience. My salesman kamran was professional and knowledgeable. Hes followed up with me and has been available for additional questions I have had. Im extremely satisfied

I always get all of the maintenance for my car done at this dealership. They’re fast, very welcoming, the service is great. Bob is always very attentive and I know they have the best interest of the customers. Even if another place would charge less, I would still go to them.

The best place to have a fiat repaired.Top people, kind and very knowledgeable,We were ready to give up on our5 year old car, they made it new again. Thank you Patricia, Mgr in Auto repair Department you aresuch a asset to your Company.Mrs Pack and Mike Anderson.

The staff are so helpful & considerate! Service advisors keep my 2 year old Pop like new!! Get one in every color for each day of the week! 🤗🚙❤

Worst dealership ever, service is complete trash and disrespectful!! We bought our fiat on April 2016 and the experience was amazing. January and February 2017 we had a cracked rear reflector. The price for entire fix was $110 but we were charged $270 for unknown reasons. On top of that, they tried to scam us by incorrectly fixing the reflector, and when we returned to point it out the managers agreed and offered to fix for free. Well, I suppose a horse would know more about fixing cars than their technicians because they made it worse by burning the reflector and bumper trying to fix it instead of reinstalling a new reflector the correct way. Well, now we need to replace the entire rear bumper. Along with that, service is completely low, no one gets greeted when arriving, and there is no common sense between the staff. It looks like they are untrained, and incapable of providing standard customer and vehicle service. Worst dealership ever.

Oil changes are a quick in and out!

Such a helpful service department! Had such a great experience that I dont mad driving over an hour to get service for my FIAT 500L. I highly recommend them. :)

Fast friendly service

Con Artists!!! I was APPROVED with my Credit Union and Cap One. These thieves had the nerve to tell me I needed to put an additional $1690 in order for Cap One to approve me. After waiting for 3-4hrs I left upset and then called Cap One. The Rep I spoke with pulled up the transaction and stated that not only was I approved, but the amount they requested was INCORRECT and she had no idea why I didnt walk out of there with my new car!!!When the Cap One Mngr attempted to reach the Arrigo Sales/Service Rep, they would NOT take the call.BEWARE!!!!!!!

Good professional experience

Best prices on Fiat 500 parts

Just bought a Fiat 500 Abarth from Tom Dauria at Arrigo West Palm. Great guy, willing to spend time with you to make sure you get the car you want. He is very responsive, gets back with you immediately and is in contact even after you drive off the lot. I recommend Tom highly.

Very good experience in buying our new carSpecially Kamran made everything very easy and pleasant thorough the whole process

Called asking for wholesale parts and was place on hold for 5 minutes and looped back to the main desk. Asked for wholesale parts again and then went on hold for another 4 minutes before retail parts put me on hold for an additional 6 minutes, only to be picked up by the main desk again. THEN after 10 minutes on hold AGAIN, Wholesale parts picks up, takes the info and hangs up on me. Dealership has definitely lost a wholesale account.

The new ALFA ROMEO is one of the best cars to buy, CAR OF THE YEAR IN NORTH AMERICA

BEWARE!!!This auto dealership is based on dishonesty and will take extra money from you and not return the money.Arrigo has a policy of requesting an additional dollar amount for your trade to “cover the trade balance just in case”. They will tell you that they will pay off your trade and then send you the difference.At 30 days after purchasing my vehicle, I called and was told that the “check was on the way”. It obviously never showed. So I called again at day 40 and was informed that the check was ready and one “of the Arrigos had to sign the check” and it would be sent out. Obviously, once again, the check did not show.It has now been 48 days since I purchased my vehicle with no refund of the extra money the Arrigos have taken from me and have thus refused to return. I have called multiple times and left multiple message; very few messages are returned and the staff is less than willing to provide any information.There’s a word for people who take money that is not theirs….THIEVES!!!

Roger the shop manager has issues. Very strange and not all there. Drug test plz! Scams to make your car repairs cost more! Hello better business bureau! Avoid this dealership unless you like being ripped off!

Great service but call before you go for an appointment

Service department is outstanding. Great customer service as usual.

Pretty satisfied with the service. Jimealia was great and she helped me find the car that I wanted.

Our sales representative was very knowledgeable. I was very impressed

Literally the worst customer service I have every been unlucky enough to experience. If you want a taste of what is you can expect, try getting hold of one of their service people.They say they are looking for someone for you to talk to, put you on hold and after 2 minutes you get sent back to the main dealer automated message to start the process again.Do not buy from these guys. They do not care about customers.

Trish Doyle is a great asset to Arrigo West Palm Beach FIat.Always very helpful in solving your FIat issues.

Had the best price in the state. Sales guy was a hoot.

Service is extremely slow and backed up. Was told there is a 2 week wait to get my Alpha serviced and recalls done.

Good service!!

Arrigo Fiat is the worst place to buy any car much less a Fiat they are Rude and do not backup there own vehicles. I purchased the Fiat 500 in 2012 and I ended up going through the Lemon Law and they gave me a new Fiat so I got the Fiat Abarth and every time I take this car in for service is a big problem plus they say they fixed the problem and they never fix anything then they sold me a package for Leather seats but it is not Leather it is some type of plastic and the seat is ripping as if it was a 20 year old car they do not want to fix it. While my car was in for service they broke my bumper and they fixed it but it kept falling and now they do not want to fix it either. Since I got the car it has had a vibration that I keep taking it back to them and they keep saying they fixed it but the vibration is still there. Mark Feltman the Service Director is Rude and Nasty and has no idea how to speak or treat customers he tells you he is Done with you and Hangs up the phone on you. If you do not want to end up pulling your hair out DO NOT BUY A CAR FROM ARRIGO and the owners Jim and Joe Arrigo you can call them or write to them till your Blue in the face they will never ever speak with you.

Took 45 minutes to book the service when I had an appointment booked in advance. Never fixed the radio light/fuse, never fixed the hub cap. Didnt wash the car, etc, etc, etc

Not very friendly staff. Long wait. Dont care about customers.

Just talked to a salesperson. Decided on buying a used car from a friend

The mechanical service department is amazing

Always great customer service.

Sales staff is arrogant and ignorant and committed the ultimate sin a car salesperson can make.

Nice people accommodating

The best company ever

Staff was friendly, but service was a little slow.

Salesperson unknowledgable and rude.

Good work

All right. We left with a new car. The excellent attention

Excellent very professional Dealer

Excellent