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Enterprise Car Sales
479 S Military Trail, West Palm Beach, FL 33415, United States
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Enterprise Car Sales
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Pe
Review №1

I will post pictures of the cool car I was looking at. It drove like a dream ... but I needed something a bit larger and didnt have time to look further. My sales person, Gigi, was great ... helpful and available but no pressure ... which I truly appreciated. I was trying to figure out my needs on a multitude of levels ... resulting in alot of budget math in my head. I have rented from Enterprise and know they are on top of taking care of their rentals ... these cars are their retired rentals. So, I felt confident if I bought used, I would have a sound car.

Bi
Review №2

It was one of my best experience buying a car at Enterprise car sales. Everyone were very professional and kind and understood my wants and went far and beyond to please me. Gigi my sale consultant was the best. She kept me abreast every step right up to delivery and afterwards. Give them a chance, you will not regret it.

Es
Review №3

I HIGHLY RECOMMEND!!! The service I received when buying my truck yesterday was top-notch! Marquis, my salesperson, was extremely friendly, personable, and helpful in getting everything squared away. Thanks again Marquis!!! From start to finish, it was absolutely the best car buying experience I’ve ever had, and I couldn’t be happier!!!

Ki
Review №4

Definitely the best car experience I love my new car

Su
Review №5

The best car buying experience!Guigui was helping me with the car search and I was very picky but she was patient and was trying her best to find the car I liked and it was easy communication through phone and text. It took me a month to find the car I liked but Im happy with the purchase now!I only met Guigui after I found the car I liked and my application was approved so I went to enterprise to pick up the car and sign all the paperwork and even after the sale she was still asking if everythingwas ok etc.So I would definitely like to see more sales people like that. Who enjoys their job and they do everything they can to help difficult customers like me!)Thanks again 🙏Updates:The only problem is Im waiting 2 months to get my plates theyve been giving me temporary plates every month 😒

Su
Review №6

Bought 2 cars from them. Nice knowable people. Gave us a good deal for our trade in.

Me
Review №7

I was so pleased with my car purchasing experience at Enterprise Car Sales. Marquis Lee made the process so easy. Every aspect of the transaction was transparent & Marquis even delivered the car so I was not inconvenienced by having have a friend or family member drive me back to the store. After 6 months of car shopping, and seeing the difference between the advertised price & the out the door price, I am so pleased to have found Enterprise and Marquis Lee.

Mj
Review №8

My visit at Enterprise Car Sales was 5 star no drama

Te
Review №9

Must must must see andrew in car sale he makes magic

Ch
Review №10

My experience today and enterprisecarsales was exceptional. The two Consultants the word exceptional. Thank you for a great day.

Ma
Review №11

We were very pleased with our sales person Trevor. Not only did he find the car we wanted he was there from point A to B. I definitely would recommend anyone to purchase a vehicle with them. The environment is very welcoming.Also thanks Rita for be very detailed with our loan. We really appreciate working with you guys!

Mi
Review №12

Kara Williams is top shelf. Congratulations to her and her husband on their new baby daughter. Kara and the entire team made me feel like family. The entire process was the easiest and fastest I have ever gone through.I got top dollar on my trade, no money down and I’m in a 2020 F150 in less than an hour.Beat that!!!

Is
Review №13

I recently bought a car here, and Marquis was the sales person who helped me. & I wouldn’t have had it any other way. She is so down to earth, friendly, and in good spirit. She made my car buying experience a breeze! If you’re looking to buy a new car I highly recommend this location and be sure to ask for Marquis, she is the BEST!!!

Sh
Review №14

I love this place! I got exactly what I wanted!! Gui Gui is soo great!!! She is very sweet, she helped me out a whole lot. I was out of there within 2 hours. The General Manager is great also!! She is very nice, very professional, and she helped mee a lot also. I truly appreciate them. I recommend this Enterprise to anybody I know.

Ro
Review №15

Wonderful car-buying experience. No pressure, Leslie found just what I needed. I highly recommend.

ja
Review №16

Awesome..i.just love those people..

Su
Review №17

Love the team and the quality used cars.

Te
Review №18

My dealer, Marquis Valentine, was very attentive and literally went the extra mile to bring the car I requested to me within the same day from a location far away from my home. They allowed me to test drive my new car and also gave me a week to return it if there was something about the vehicle that I didnt like. The car I chose was one of my dream cars and its a surreal feeling to call it my own. I truly appreciate the time, effort, and dedication that was shown by Marquis and hope that she get to see this review to see how much I appreciated her service.

ca
Review №19

My husband and I purchased a truck this past weekend and we have never had such a smooth easy professional experience! Right from the moment we stepped on the lot and met our salesperson Marquis Valentine, we had a pleasant experience. She was very friendly and willing to help.We had a very specific car in mind and she was able to locate it in another location and facilitated the transfer so we could buy our car. There was a great deal of communication which helped us since we lived far away. Her sales manager James Prince was also instrumental in making the deal go professionally and smoothly. I would highly recommend this dealership to anyone looking for a great car deal and a great sales team.

Ma
Review №20

Good selection of cars and very helpful staff.

Ka
Review №21

When I first arrived at the office the staff was so professional in how they greeted me. It was a warm welcome. The salesperson that worked with me was exceptional. Her compassion with making sure I got the right vehicle I wanted. The customer service in the West Palm Beach branch was professional and compassionate. I will definitely recommend family and friends.

Ma
Review №22

I just got a car from there and the service was so great. This was the first place we visited and we went and saw Marquis Valentine and she was a true gem! We then traveled around to different dealerships and ended up coming right back here to see Ms.Valentine! No one could beat her service and dedication! They are able to work with you and are so great so if you go there ask for Marquis Valentine!!!!

Pa
Review №23

I test drove several vehicles over the past few weeks and dreaded the car buying games played at dealerships. I sat in showrooms for extended periods of time while the salesman “checked with the manager.” I hated this game.I came across the same vehicle i was looking for with Enterprise car sales. The vehicle was delivered to my location the following day and it was immaculate. Best price i was able to find so i purchased the vehicle. No games and in and out within a half hour. I would certainly make this my first stop for my next vehicle purchase.

Ti
Review №24

Being a REALTOR in South Florida they were able to match me with the perfect car for my profession. My favorite car sales lady ever is Marquis Valentine. Marquis and her entire staff were Awesome. This whole car buying experience was nothing short of Amazing! Look forward to seeing everyone and doing business again!

Je
Review №25

ASK FOR MORRIS HATCHER! 💓😍🤗 Hes the best and very honest. I recommend any and everyone here. Thank you all!

Kh
Review №26

The agents are great! This is the second car i brought from them.

De
Review №27

After shopping online for two cars, I found exactly what I was looking for at enterprise car sales and the colors and interiors were exactly what I wanted as well. The best part was that the prices were definitely comparable or better to other places. Our saleswomen Guigui and Rita were amazing and a pleasure to work with!

He
Review №28

Excellent car buying experience from beginning to end! Marquis Valentine was so helpful and worked miracles on our behalf.

Mi
Review №29

Great experience here in west palm. GuiGui and Trevor found me the car I wanted with ease and the whole buying experience went smooth and easy. Will be dealing with them in the future for sure 🤩

Sh
Review №30

Drove over two hours to look at a truck all the arrangements were made by me to buy that truck it wasnt there they came up with every excuse possible look at one similar found damage to the bed and cab after waiting another three hours truck I wanted was delivered, it was what I wanted but had three different brands of tires on it !, when my son brought from enterprise they were wonderful about making things correct not here.

Mi
Review №31

I can highly recommend this company to anyone looking to rent or buy a car.Marquise Valentine was totally professional, from the moment I called to inquire, to the moment I drove away in my new car. Smoothly done in all the ways it takes to get through the process, I must say looking back that the staff there is running a tight ship and I am very pleased.My mechanic thoroughly checked the car’s mechanicals and pronounced it well maintained and fit. That gives me confidence going forward.Thanks guys, thank you Marquise!

RM
Review №32

Great experience, staff was super nice and friendly. Got a very nice extremely low mileage 2020 Nissan Rogue SL. Car was shipped in 1 week. Would definitely recommend buying from Enterprise.

Al
Review №33

Enterprise car sales service was THE BEST! I went to the credit union to look at cars with my boyfriend and our 1 year old daughter for the Enterprise Car Sales event (really not even planning on buying a car). I was greeted with all smiles from the enterprise team in the parking lot and they pointed us in the right direction. Once I was approved, we met Morris who works for enterprise. He knew exactly what we were looking for and showed me a ford edge SUV. I was sold on the spot! Not to mention we arrived at 1:30pm and the event ended a 2:00pm but they kept all of the cars there for us. I traded in my car and actually got some money back on it! They matched kelly blue book plus $500. Everything from there was smooth sailing. At the enterprise office we also met the manager of the West Palm location and I forget his name at the moment, but truly such a nice person! They all were. I wouldnt want to have the experience any different. Especially with our young daughter there everyone accommodated us so well. Ive had my car for a little over a week and I love it! 100% recommend.

Ma
Review №34

Great team. This is the second car we bought from this office. It was a great experience both times. They have good pricing (no haggle) and a 7 day buyback guarantee. If you need a good used car, check them out.

Pa
Review №35

My husband and I were very empressed with our car buying experience. We maybe looking to purchase a truck for my husband in the near future. We will be sharing our experience with our family and friends.

La
Review №36

What I liked most about buying a car from Enterprise Car Sales is what I didnt see. To wit, I didnt see a bunch of sales persons swooping down like vultures for their carrion meal. Instead, I got a no hassle, no pressure team of dedicated professionals trying to get me the best deal they could. The car I bought is certified by Enterprise and although used, came with a 12 month 12,000 mile warranty covering the car from stem to stern. I highly recommend to everyone interested in buying a used car to go to Enterprise.

Me
Review №37

Great service was approved for a 2019 vehicle especially James prince he is the sales manager great person manager explained everything one step at a time. Worked hard to help me get the vehicle and yes he closed the deal . I recommend enterprise car sales West Palm Beach

Da
Review №38

All the staff were very helpful. They worked with us to make it possible. The price was a bit higher than other companies, however we still bought our car there because of they are a great and reputable company. There was no sales pressure tactics and no bait and switch. I am being another car from Enterprise by the end of the year. Overall a great experience. Thanks to Rod, Rita and the rest of the management staff.

Nu
Review №39

Came in to purchase a 2019 Impala the staff where very professional dont get me wrong but the vehicle that was shown to me wasnt too my liking the body of the first Impala had scratches and the paint was chipped on the driver side, the inside was very nasty the interior was very scratched up the smell was awful and the way it Drove( omg 😠)I couldnt believe that they allowed me to see a vehicle that look in that condition the rims was very scratched up and I didnt feel comfort with getting that vehicle. Each vehicle that was shown to me had an issue so I left... Now last year when I came to try and purchase a vehicle there were 2 Impalas that were very nice but at that time I could not purchase the silver Impala that I wanted but I really dont know what happened this time because the silver Impala was very clean and in good condition Thank you but no thanks Ill just go to Chevy but overall the customer service as an employer was very professional it was just the vehicles that I had a issue with.......

Au
Review №40

Sales persons are courteous and they treat you with respect, however, when it comes to sales of vehicles located in other states, which the customer has selected based on what is displayed on Enterprises website, they dont take the time to verify if some features that are specially relevant to the customer are actually installed in the vehicle.In my case, I mentioned during the meeting we had prior to placing the order, that having a navigation system installed was a feature I really wanted. It was listed in the description of the Ford Edge I had selected, and the sales person said that yes, it was installed.Unfortunately, when I received the SUV, no navigation system was installed.I called the sales person and she suggested me to take it to a Ford dealer and have the chip installed. The Ford dealer service manager indicated there is no such thing.A disapointing experience.

DO
Review №41

Rodrique my sales rep James the manager and the other managers name which I forgot they were awesome they have always been, at S Military Trail . I followed my son there and by going back and forth with him until I purchase for my self I can assure you there customer service is exceptional, they always go above and beyond just to make you comfortable I would recommend anyone there. Rodrique is very patient he understands and he takes the time out to explain your buying process. The only reason I gave 4 stars is for my bow and pic which I was looking forward to😀😜.

di
Review №42

I’ve got my car through Marquis Valentine and she was the most helpful and positive person there!!! I went in and told her the amount I was able to work with and she was able to find me a great affordable vehicle with little mileage and a great warranty ! Plus even cheaper payments than I was paying on my previous car...if you want quality service and a great vehicle at an affordable price, ask for Marquis!!!!! You won’t regret it!

Mr
Review №43

Marquis and Leslie were terrific. My experience was fast, simple and I got my dream car at an unbeatable price!

Sh
Review №44

I had the privilege to purchased my car through Marquis Lee Valentine, she was very helpful and very knowledgeable! If you want quality service and a great vehicle at an affordable price, ask for Marquis. You won’t regret it!

Go
Review №45

Awesome place.... excellent service!

Jo
Review №46

I Have to say this car buying experience was amazing. Literally in and out in less than an hour and half (I knew what car i wanted) no pushy sales person. Had 1 small cosmic issue w the car that i didnt notice when buying the car, called Rodrick (My Sales Man) and was able to bring in the car and have the issue resolved immediately! They even ordered new new car mats while the issue was being resolved!!From just buying my wife a new car at a dealer where we spent all dam day in the dealership doing the back and fourth price game (ill never do that again) to this perfect transaction.With the Price of car way below book value,all service records and car fax provided I dont know why more people dont do this!I will definitely buy from Enterprise again if/when the need for another car arises.5 Stars for the whole team in West Palm Beach. Everyone went above and beyond all expectationsThank You

De
Review №47

Trevor Wilson is the best Enterprise seller to deal with. We have bought two cars from him and both were great deals.

Di
Review №48

Marquis is the best, made the whole process easy and enjoyable, highly recommended.

Me
Review №49

Everyone was amazing! They made the whole car buying experience a breeze from start to finish. Never felt pressured, never had to haggle prices.. I will be a repeat customer for LIFE!

St
Review №50

I would liked to absolutely applaud the experience I had with the personnel at the Enterprise car sales location in WPB on Military trail near Southern Blvd. Both Morris my sales person and Rita the car sales manager provided outstanding customer service and went above and beyond in my expectations in ensuring that I would be a happy customer, they succeeded and then some, it was easily my most enjoyable experience in purchasing a vehicle and we all know how difficult that can be.I would also liked to add that I could not be happier with the Chevy Impala that I bought, I would highly recommend stopping in to see either of these two wonderful people if you are looking for a new vehicle.Sincerely,Steve

Ga
Review №51

Absolutely wonderful experience. No pressure from the sales staff. Courtney took the time to figure out what we wanted, and found us a great car. Clee, in financing was easy to work with as well. We wont go anywhere else for our next car.

Ta
Review №52

Very satisfied customer. Everyone was so professional and the atmosphere was so relaxing. I sat with Rich and he was awesome, a great experience I already started telling family and friends about! If youre looking for a good car without the hidden fees that other dealerships doesnt tell you about, Enterprise is definitely the place. Very honest dealership,without all the fees. Plus you have a great warranty!

Be
Review №53

If you are looking for a place to buy a car on a budget this is the place! I had absolute best time every was respectful, knowledgeable, and efficient. I came to buy a car and it came down to two different car, Enterprise worked with me to get the car that I really wanted. Especially, Eliana shes so sweet and helpful, keeping me informed and going over and above to make sure I left happy. This is the second time I have bought from Enterprise and hopefully (not anytime soon) there will be a third.Thank you so much everyone!!

P
Review №54

Leslie was personable, patient and understanding; by far not the typical character of what is defined as a salesperson. She kept on the search continuously for the specifications I desired in a vehicle, as well as respecting my budget. She updated me frequently on the new inventory, however wasnt pushy or intimidating -- this process went on for several months. She didnt give up, and I finally have my new vehicle. Enterprise Car Sales has been a positive buying experience. I would recommend friends.

Ta
Review №55

Fastest experience buying a car. Staff was very friendly and accommodating. Excellent service all around especially from our sales rep. Marquis Valentine

Br
Review №56

Roderick, Morris, and Sherita were all great! They all made the process as easy as it can get and They are not pushy sales people they are there to help you find a car you love and they want to help you get the best possible financing options if that’s something you need! Great customer service, Highly recommended!

Al
Review №57

2nd time buying from this location on military trail. Leslie and Ed were exceptional. It was a ease and breeze to buy from them. In no time they got me what I wanted . I would recommend buying from enterprise car sales anytime. Very professional . Kudos to Leslie and Ed they made car buying seems easy...even though it was..great work team..great place to buy..Very professional...cost effective...

He
Review №58

I always had excellent service when renting from Enterprise. I got in contact with their sales department looking for a vehicle. My Sales Rep went above and beyond to find me the perfect vehicle. They took excellent care of us! I would highly recommend anyone to check them out if they are in the market for a vehicle. I cant sing their praises enough. Top Notch quality service!!

Ev
Review №59

This is my second time purchasing a car from Enterprise. After owning my car for 8 years it was time for a new one and I was having a hard time financing due to credit. Andre contacted me and from that point on I thought why didnt I contact these guys first?! Andre was great so helpful and I was able to drive off with the car and the color I wanted. Albert in financing was also great and accommodating. All I can say is that these guys were so nice, polite, and friendly and made my car buying experience a great one. I will definitely buy my third car from these guys again!

La
Review №60

Kim from Enterprise of West Palm Beach made my buying experience exceptional. She was so patient with me & understood my needs. She treated me like an individual & gave me an experience that I will never forgot. Because of her I now own I will be sending everyone I know her way. Kim is a great asset to your company the best car buying experience Ive ever had!!

Ma
Review №61

Our sales person listen to our wishes. Was very perceptive. The car is still new to us but all looks good. Our first time having a Nissan and it has been a wonderful experience. It took a little long to leave Enterprise Care Sales, but all in all everything was ready for us just to leave with a car! After our other car was totaled this was good news. They even returned our rental no questions asked.Thank you all for your help! We would not hesitate to buy a car from you in the future.

La
Review №62

Purchasing a car can be a stressful experience. This is not the case with the awesome people at Enterprise. My first experience with Enterprise and most certainly will not be my last. No more traditional car dealerships for me! Upfront pricing, no ridiculously high dealer fees, and no games. Friendly, sincere, pleasant staff. Thank you Marquis.

Cl
Review №63

Trevor was my salesman. He was pretty nice and helpful. They have good selections of cars, before signing any paper work of course asked questions mainly about the car warranty. I got a called from the bank asking me if i was aware that I purchased two extended warranties. At first i had no clue what they were talking about until i got the letter, my husband and I feel like weve been lied to by the sales manager at enterprise . Weve asked numerous times about the warranty and we were assure that car comes manufactured warranty, and that we werent charge for any extras now I have to go back and try to figure out whats going on. Overall i would recommend them.

An
Review №64

Enterprise Car Sales at this location was absolutely wonderful! From start to finish, they were not like typical car sales people at all, which was so refreshing and made the whole experience very unique and truly great! I would definitely buy my next car personally, again from them, without any hesitation! Best deals without any doubt, vehicles appear to all be in excellent condition, and staff there (every single person we dealt with), were friendly, knowledgeable and super-helpful, so I personally recommend this location to anyone wanting to purchase an almost-new car!

Am
Review №65

Wonderful customer service! Love my Rogue!

Sh
Review №66

Had no idea Enterprise sold cars. Had just rented a car while my own was in for repairSaw the list of cars for sale on the rental counter. Went online. Was amazed at the selection, prices, value aHad no idea Enterprise sold cars. Went online and was amazed by the value,.selection, prices, and included 12 month protection plan. Seven days to return the car no questions asked. Found my dream car with only 20k miles on it for a great price. Its like a brand new car. This place is the one you want to deal with. Great people. No hassle. No pressure. Thank you, Enterprise.

Mo
Review №67

If you’re in the market for a certified used vehicle with a worry free experience, then please come shop with us! Ask for Morris I’ll treat you and your family Like Family. It’s not just about the car it’s about the experience!

Ol
Review №68

Amazing! Morris helped me find a car. First one I saw and test drove I ended up leaving with. Super easy and fast.

Ki
Review №69

I had THE BEST experience buying a car from Enterprise Car Sales on 479 South Military Trail. The staff went above and beyond to make sure I was completely satisfied with my purchase. I had just gotten into a bad accident and my previous car was totaled, so I was looking for another car. They were so sympathetic with what I had been through and they were beyond kind. What I liked most was how easy they made it for me to purchase the car I really wanted. It was not like a normal car dealership where the salesmen swarm around you and pressure you into buying a car you dont really want. The sales people were AMAZING. They called me immediately when I inquired about a car I was interested in when I was on the Internet. They asked me what I was looking for and right away set up an appointment to meet with them. They searched to find the car I wanted and made sure I got what I wanted. They did not pressure me into anything. They left all the decision making to me. It was definitely hassle free. They made my car buying experience a pleasure. I recommend them highly if you are looking to buy a car. Thank you Enterprise! 5 star rating all they way!

JP
Review №70

Love my new ride. ! The Ford Expedition I got from Enterprise came very clean and mechanically sound. It turn out to be a great deal for me!

Co
Review №71

Great experience. The staff was very helpful and super nice.

Ro
Review №72

Josh and Mandy, thank you for your great sale service and customer care, my recent car purchase process was as painless as possible because of you. I would definitely purchase my next car from you and suggest everyone to visit you once before they buy their new rides. Honesty gets you loyalty, you got my vote!

JT
Review №73

Took my mother here to buy a car last week. The sales staff and manager were really nice and helpful. She got the exact car she came for and no hassle in between. Definitely recommend stopping by if your in the market for a new car and you don’t want to go to those stupid buy here pay here lots.

Ke
Review №74

Good vibe they listen and try to accommodate you on price and payments thumbs up per Mr King.

Re
Review №75

I recently purchased a used car from Enterprise Car Sale. The selection was excellent and competitively priced. Patience is always a main concern with a large purchase and the Salesman was respectful of my caution. He strived to answer all my concerns until the right car was located. The car was a rental fleet car and seems to perform to my satisfaction. The entire experience was excellent from the sales people right down to the tire shiner . I cannot say if you will get a good car at Enterprise. only that you will be treated fairly before and after the sale which is rare in the industry

Er
Review №76

I had a very pleasant experience purchasing my vehicle at Enterprise Car Sales in West Palm Beach Fl. My Auto Advisor Roderick had the vehicle transferred from The Lauderdale Lakes location and held it for me for 1 week until I got my financing in place. The day of my purchase was super easy. Rod worked diligently with the finance personnel to process my paperwork as quickly as possible to have me on my way back to work. I was so pleased with the service that when I got back to my office I referred a coworker to Enterprise and he too purchased a vehicle for his wife that same week and they’re very happy. Enterprise Car Sales takes the bite out of buying a preowned vehicle. I am sold on Enterprise and I will continue to refer them to anyone who is looking to purchase a vehicle.

Sa
Review №77

We actually enjoyed the whole experience. We went through Guardians credit union and our rep Jackeline was awesome then we picked a car within 15 minutes and drove away a few hours later. It was seamless and they even provided food and drink.We will probably not want to go to any other route of purchasing a vehicle. This was too easy!

Ce
Review №78

Ive purchased several cars throughout my life, and this was, by far, the easiest purchase. Rita was straight forward and didnt get me any run around. I would definitely recommend this place to anyone looking for a new car. I absolutely LOVE my new car, thank you guys so much!

Pe
Review №79

My wife and I had an appointment at 3pm and was greeted by a salesman named Andre, he was courteous and very helpful. He showed us the cars they had in their inventory which met our needs. We took a couple of cars out for test drives and returned back to the office to discuss trade in price and cost for the cars we drove. By 7 oclock we were driving our car off the lot. The whole process was professional and everyone was friendly and accommodating. They even paid for replacement tires on the back which we got at a Firestone store the next day. The vehicles are in excellent condition and personnel were great to deal with. I would highly recommend this location to anyone looking for a pre owned vehicle. All vehicles are in excellent condition.

Ro
Review №80

Really good place to buy a car. They had a great selection with prices for any need. They got me funded and on my way in no time at all.

Br
Review №81

Had a great experience. Everyone there was really nice. I didnt think I would get approved for anything but I got a $0 down approval for a 2015 Ford Fusion. Thanks guys!

Da
Review №82

The service was good but is no different with the regular car dealers much like same prices

Ys
Review №83

I love the way all staff was so caring, professional, courteous and go out of their way to help me through the whole process of buying a car.

Sh
Review №84

If this could be a negative 100 rating, it sincerely would be.Everyone is nice when they want to sell you something. Very clear by the staff at enterprise. Anything beyond that, and the sales/customer service people don’t have the knowledge, training or attitude to even want to assist or listen to the issue at hand. When confronted with an irate customer who is calling back to share and resolve their first awful experience that caused the irritation in getting help, it is clear that these personnel are not able to own their mistakes, empathize and provide the necessary help. They’ll let the phone ring out, they’ll pick up and stay silent on the line, until you’ve called 20 times out of confusion, aggravation, and still with an unresolved initial issue. They’ll tell you they can’t help you before they even know what your question is, and they’ll place you on long unexplained holds only adding to the customer’s aggravation. They’ll have no record of who last spoke to me and all they can say is a “manager will be in touch.” There is no sense of urgency. And it’s clear they don’t realize that despite sincerely not wanting to deal with them anymore, I have no choice.Out of allllll my experiences with customer service representatives and, I myself being a customer service representative, this is the benchmark for worst service provided. It is unbelievable the added stress that came from the interaction in the matter of only 30 seconds.Who am I referencing as the personnel I spoke to?One named Jojo. The other was an angry black lady that would not provide her name.But i would really like to put credit where it’s due. Andre got on the phone after my massive calling campaign, heard me through my literal tears and if nothing else, made me feel like he knew what he was doing. As any one representative should do, he profusely apologized for the experience I had and acknowledged that this was not professionally handled. He explained that the manager was currently backed up with 3 clients and would be in contact given my information. Additionally, He’s the only one that listened long enough to get to my real issue. Thank you Andre.But 2/3 is 67%. Failing.Personal note to enterprise: if you need to recreate your mission to match the attitude and motives of the people you hire then please do, but usually the company sets a mission to at least keep customers satisfied and heard and hires personnel that fit their mission. Not the other way around. But please don’t give the expectation that I will be able to feel like I matter as a customer, because today was the cherry on top of an overall bad experience that clearly says otherwise. And there is NOTHING more frustrating then waiting on hold to get the abusive representative’s name, and hearing in repetitive recording about how enterprise wants to provide the best service and values their customers and is willing to help. Okay? Unless this is how you want the company represented, as they ARE your r e p r e s e n t a t i v e s of your company, Change something. This is ridiculous. And I’m still waiting on a call from the manager. 🦄 #unicorncall

El
Review №85

Wonderful experience from start to finish! My salesman Jean Andre was the best. He gave me platinum service with a smile; had my car there and ready to go; just sign and go. I love it!

Ma
Review №86

What an amazing experience we had purchasing our 1st vehicle with Trevor he was patient and understanding of all our needs, Answered all our questions, looked for what we needed and set everything up for us, just over all an amazing experience like I said from our sales rep Trevor to the financial department, down to the Manager who was new at the location but took his time with us didn’t rush us, we live in fort Pierce and we went to west palm for them, by the time everything was done it was almost 10 PM but they had no problem with that they just wanted us to make sure we were happy with our purchase, even down to finding a charger for my husbands dead phone lol, I’m telling everyone reading this, you want a great vehicle, honest sales dept at a great price this is your to go place!! This may have been our 1st time but I can guarantee It won’t be our last, AGAIN THANK YOU TREVOR ! And the rest of the team !!The Hatch’s

Bi
Review №87

Fantastic. You cant find a nicer bunch of people. I would recommend Enterprise to anyone, whether its to rent, lease, or buy. Thanks for a great experience. Bill Champion

St
Review №88

I got screwed buying my first car from a dealership and didnt realize it until after with high interest rates and a high price for a used vehicle. The salesmen take advantage of uneducated first time buyers at dealerships. Enterprise is not a regular dealership all prices are already below Kelly blue book value with perfect upkeep and maintenance. Sales people at enterprise are by far the best and help you pick an amazing car. I totaled my car and went to enterprise after my mom had heard good things and & Rich at sales was the best. If you need a car just call up and ask for Rich he will make you leave feeling very satisfied in your purchase. Thanks again

Ge
Review №89

Great price Grace Place

Be
Review №90

It was a wonderful experience. The people was very professional, helpful and friendly. Leslie was awesome and Im in love with my new car. I will definitely recommend enterprise to anyone in need of buying a car.

Ch
Review №91

Awesome

Ke
Review №92

Best buying experience ever! Car and price were exactly as advertised online. Salesman, Steven Fawcett, was great to deal with. Have already recommended to friends and will definitely buy from Enterprise again.

Pa
Review №93

I just bought my 2nd car from Enterprise Car Sales and it is terrific. The staff and salesman were very professional. I will buy my 3rd car from Enterprise when the time comes!

Ch
Review №94

The experience that I had with my sales rep. Mrs. Rita who by the way is absolutely awesome only furthered the great services that Ive received in the past with my rental cars. Magnificent !

Ro
Review №95

They took me in immediately .Started asking me what I WANTED .They also wanted me comfortable with the payments .I will not go to a dealership when Enterprise treats customers like they are valued . I recommend them to first time buyers or experienced school teachers .A very pleasant experience .

Bo
Review №96

My experience was excellent. My salesperson was great. He helped me choose the best car that was within my budget. I would definitely recommend Enterprise Sales to people.

Ja
Review №97

Wouldve been 5 if it didnt take so long lolLeslie was my associate and she was excellent go see her. About to set out on my journey lol see what I did there😂😂😭Good day all

M
Review №98

I walked into the car sales department and 2 hours later had a great car having dealt with the nicest and most professional staff. I highly recommend Enterprise for buying a car.

La
Review №99

I never thought a car buying experience would be so simple, quick, easy. They did not BS me at all like most dealers. I was very happy with both the salesman Jay and finance manager Ed.

Be
Review №100

It was a very nice experience to buy a car at Enterprise. All the team at West Palm Beach location is very professional.Kimberly Critton (sales) was amazing!!!!! I will come again and for sure I will recommend it to my friends.

Information
28 Photos
100 Comments
4.7 Rating
  • Address:479 S Military Trail, West Palm Beach, FL 33415, United States
  • Site:http://enterprisecarsales.com/location/4177/Enterprise_Car_Sales_West_Palm_Beach?CUR=Local_Campaign&mcid=iyp:24489698
  • Phone:+1 561-242-5335
Categories
  • Car dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–6PM
From the business
  • Identifies as women-led:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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