Have been a loyal Audi West Palm Beach customer for may years, I am on my 3rd Audi. I went in for service as I have done for many years. I have always received a rental car for the day, so I can go to work and pick up my car afterwards. On this trip, I was instructed that because I used a coupon, as I have on previous visits that I could not get a rental car. The coupon BTW was sent to me by AUDI. I declined service and left the dealership. In todays business world customer retention is everything, it would of cost them very little to just given me the car and called it a day. Sad for me, but great news for Audi that they no longer need me as a service customer, glad that they are so busy that they can chase existing customers away.

The service at Audi West Palm Beach was smooth and professional, and the people were superb! I would gladly do business with them again. Most of the paperwork was done electronically before the pickup appointment, so the administrative part of the sale took under 15 minutes. Then we spent nearly 2 hours going over details of the car and the technology. Overall, a great experience!

Bought a 2019 Audi A6 S-line from Audi WPB. My salesman, Anas, was the best I have ever experienced in 50 years of buying cars. Phenomenal. The sales manager was equally as great, making certain I got the best pricing on the Audi and my trade. And the car is even better than I expected. Some very minor issues that the dealership has promised to take care of. Couldnt be happier.

Hats off to the Service Dept.!! What a wonderful experience! Thanks for making it a great day! We could not believe we could get an appointment so easily, and then being told it would only take two hours! Believe it or not, it was less than 2 hours, car washed too!! Thank you Ryan and all those who made our day!!

I’m really disappointed with this dealerships communication, lack of I should say. I went in to look at a Q3 as I was between this and one other car. I told them I would be purchasing something in the next 2 weeks so this was a really important visit for me. We did get assisted right away and the salesman was very knowledgeable and patient with all of my questions. During the test drive he was very thorough in pointing out a lot of features and upgrades but it was a bit much. I would have liked a few moments to explore things myself and notice some of the small details. When we got back he provided me with some numbers and showed me another car as well. I emailed him a few days later asking if he knew when the ‘22 models would be coming back. I didn’t hear anything so I tried again, nothing. I then sent in an inquiry through their website and it was a game of phone tag with the rep that called me. No email was sent to schedule an appointment, even just a phone call, so I went with another dealership. Maybe next time.

Daniel Wiseman, the salesman, was very pleasant and business savy. The process of purchasing my new audi was stress free and very efficient. Highly recommend Audi of West Palm Beach.

My experience was one to be remembered. Although I went in just before closing, my sales rep went above and beyond to ensure that I was content. I did not feel rushed at all and he was attentive to my needs and wants. Thanks for the great service! I love my Audi.

In more than 50 years of buying too many cars for myself and my family, I have never had a better experience with a salesman than I had with Rohan at Audi WPB. He is a fabulous salesman -- full of information, helpful, polite, not pushy, genuinely interested in your preferences, and with a good sense of humor He is a gentleman. Dealing with Rohan was a total pleasure -- even fun. How often can you say that after visiting a car dealership?

I went in to this Audi dealership already knowing which car I wanted but I was expecting typical dealership hoops I needed to jump through in order to get it. Surprisingly, it was one of the easer car transactions I have ever done. Brian made sure the car was there for me and connected me to Keely. Keely was very attentive and worked diligently to make everything runs smoothly and quickly. She even sent me a valve cap via mail that was missing so I didn’t have to drive to the dealership on my busy schedule. If you want a smooth and efficient experience ask for Keely or Brian! You will not be disappointed!

I wasnt looking to purchase my Audi here, I had already decided on purchasing one I researched earlier in the week. I am from WPBch and reached out to them to only secure my auto warranty. However, the conversation took a turn and they checked all my boxes of what I wanted for the type of Audi I was interested in. They immediately told me the structure of the deal and made me an offer within 30 mins. From an inquiry about pricing on warranty, a deal to purchase one of their Audis was made. Amit is the knowledgeable sales person that still believes and practices true customer service. There was one misunderstanding from the Finance dept. I talked to Amit about it and he got this resolved the same day. The deal was transparent, Amit was direct, personable and compassionate. I feel Lucky to have worked with him. He followed through, kept in touch with me every step of the way. I had talked to several dealerships as I wanted a specific Audi model and features. None of them made me feel lucky and good about my purchase. They were very predictable and robotic. Seriously, for an AHmazING Audi car purchasing experience w a knowledgeable, honest person - He is the one!! This is my only review for a car dealership and Ive owned an Audi prior, Infiniti, Saab, BMW, etc... He is one of a kind. I am a female and did not need to bring in a male support presence to feel that I was taken care of and my interests were considered. Thank You Amit!!!

Superlative service I received fromRolando Santin yesterday at Audi WPB. He was incredible from every step of the way. What I can appreciate the most is his sales approach, which I found to be a pressure-free, informative, courteous and thorough experience. He went above and beyond to make me a happy customer. This is the type of sales experience all buyers hope to receive. Purchased a Q5 and love it. Highly recommend Rolando!

I am truly taken back as an individual.When I walked into Audi of West Palm Beach I would meet two people that would make me a better person for meeting them. For a moment I am going to take the car sale and put that aside for a moment, if I may.I am truly honored by my meetings with Amin and Richardson. These two professionals are the opposite of what people would expect of a car salesman. They were honest, had depth and we built a relationship on a commmon rapport which is doing good in the world.Now back to the car, I am a retired Executive, Brooklyn born and raised In the retail automobile industry. For me to say with confidence that dealing with the whole team including the Sales Manager was a seamless, effortless but more than that a fun and exciting experience something I had never experienced it would take a lot. And yes that’s exactly what I am saying.I would recommend anyone to Amin who never even tried to sell me. He rather educated me and offered me the opportunity to decide if this was the right vehicle at the right price for me.In essence he did sell me because that is why I bought my vehicle from this dealership, because of the mutual respect and honesty. I felt comfortable and knew I was getting the very best deal with the very best service and giving my money to a great all around family guy, it’s a win win all around.Well done - the dealership is beautiful also check it out !!

I recently drove to Florida from Chicago and called this dealership to schedule a maintenance appointment. I also noticed the front passenger side grille on my 2019 Q5 had been stolen/removed/fallen off. I called and spoke to Mike who made an appointment but when I arrived there was no appointment scheduled. Jason D. was my service representative and I told him about the front grille and my recent drive from Chicago. He assisted with a factory recall and servicing the car. He said he would look into the grille and provided a loaner vehicle. After two days I called to check up on the car and I specifically asked him if there was an update on the front grille. He told me the car was ready and everything was taken care of. This morning I arrived (after taking off work) and he had me sign paperwork for the service and then sent me on my way. When I walked to my car I saw that there was nothing done about the missing grille. I walked back in to talk to him and he suddenly claimed I needed to go to a body shop and that it may be the entire bumper (first time he mentioned any of this). He handed me a card for a collision repair shop and said sorry. Im not sure if its the fact that I was a young African American male he didnt have to pay attention to or if this was somehow a genuine oversight despite the fact that I specifically asked him about it several times (and even called him about it). Either way it was a very poor customer service experience: after two days of the car being with his team one of my primary reasons for bringing the car in had not even been addressed. Now I have to start again with a body shop over the holiday weekend. Disappointed in this location to say the very least.

Amit was the sales man who helped me this weekend. He made the experience painless and enjoyable. He was accommodating, respectful, kind, knowledgeable and persistent to help me get the price and model I wanted. I would totally go back and do it all over again. Thank you for the great experience. When you need a car make sure you call Amit!

Everyone is super friendly, Chad Childs is great, he was able to get me into a car within a few hours. High recommend.

Great customer service by Keelan Kurzrock since he answer the phone when I called the dealership at 6pm looking for a Q5 for my wife. I met him the following day at the dealership around noon and 2 hours later I left with our new car; that easy! I live in Miami and couldnt find any inventory at the dealers in South Miami. Audi of West Palm Beach has a great variety of vehicles in stock to choose from. I definitely recommend this dealer for your next Audi purchase.

Chad Childs was excellent. Thanks, Chad!

Rohan S. was so wonderful to work with. He was knowledgeable, helpful, and just a good guy overall. He was not pushy but rather patient and really worked hard to get me what I needed.He stayed late and educated me until I was comfortable. Loving my new car, thank you Rohan

Phenomenal service and support! It was a pleasure to work with Alleyah L.; she was thorough, friendly and kept me updated on a regular basis during the service process. I recommend the Audi West Palm Beach service team and highly recommend Alleyah - she is a superlative Service Advisor.

I usually don’t leave reviews but I had too.From the moment I pulled up to the moment I left the service at this dealership is the best service I’ve ever received. I’ve own Mercedes, Porsche and other high end cars but this dealership surpasses all . Stephan in customer service is extremely professional andcourteous and I recommend to see him . Stephan recommend to see Richard in finance department who helped me with a extended warranty and again see him . I will never buy a cat anywhere else ...Thank you so much guys

After a terrible experience at another dealer I found the car I was looking for at Audi of WPB. Mateo helped us throughout the process. He was outstanding. He was clear and transparent in breaking down all the numbers including getting us to the price we needed to be at. The closing took less than an hour and the vehicle was delivered fully detailed (not just washed), fueled, and looking brand new even though it was pre-owned. I would definitely recommend Mateo.

Anas Najibi was terrific. He looked for a Q7 for me while I was away and found the perfect one two weeks before I returned.

I spent a few hours in the dealership the other day looking at a car I was interested in. There was an old couple talking to a young sales guy next to me, I suppose they were looking at cars then they were sitting at hi desk next to me. When they left, he went around the entire showroom talking sh&*^ about them and making fun of them: what else do you want me to do for you, rub your feet, feed you lunch, dont you think this was enough time wastedI was appalled West Palm Beach Audi hires this kind of arrogant millennial trash who talks this way about the customers they make money from on the showroom floor as soon as they left. I felt so bad for them, they must have been in their 70s.Then I went online to read their reviews. The good reviews are probably from new profiles or their friends. But the negative reviews all have the same generic careless response from the dealership. Pathetic. The owner of West Palm Beach Audi should take a better look - because there are so many other Audi dealerships around. If they really cared about the negative experiences people post about they - they would have a better individual response instead of copy paste.

Excellent thank you very muchDaniela OlivaresAnd Mateo ConsuegraAnd all Audi team of West Palm Beach !!!!!

We just got our second car from Iyad, we went back specifically to see him knowing we’d get a fair deal and someone on our side. Great client experience! Efficient and smooth transaction.We love both cars too!

So disappointed in the service department. I’ve had the same advisor on 3 occasions and was misdirected and charged for the same service twice.Just brought them my car with a defective radio/speaker. Was advised yesterday my advisor that it was not covered on my CPO. I attempt to repair it at an outside shop and they could not fix it only to find out that it IS covered by my CPO!!!. They replace the speaker, but no one bothered to test it out…it’s still broken….this is their 3 strike

We have been Audi Owners for over 12 years! This WPB Audi dealer improved its service in the past 3 years. Well Done!! BTW your Sales Associate Amin and Sales Manager Michael worked with us, and got us our 2020 Q5 with very competitive conditions - We were about to get a 2020 BMW but decided to stay with Audi. Way to go. Thank you!

Great experience it’s a must you ask for Chad great personality very professional finally a car sales man I can trust he is highly recommend

Purchased a new Q5 through the Costco Auto Buying Program. A fabulous price and outstanding staff! Thanks to each person who facilitated the process. Special shout out to Lynn and Iyad who went above and beyond!

We leased 2 Cars with our salesman, Chad Childs, who was great. This was our 7th and 8th car we leased from Audi West Palm Beach. This was the best experience we have ever had. Chad made the process seamless and he had excellent knowledge of the different vehicles and it was a pleasure to deal with him. We will enjoy our A6 and Q3!!

The most amazing experience at this dealer. Every one that works there is pleasant and very friendly.The customer service is wonderful which I know about because I worked for a luxury hotel for 13 years. Ali and Norbe in financing were amazing and made my process feelPainless. I walked out with my beautiful new car with no problem.

Pleasant shopping experience in leasing a new Q5 Audi. Iyad Zouhairi was a pleasure to work with. He had good product knowledge and always courteous and helpful, at times going above and beyond. Also very helpful and courteous were Mark Gallagher in Internet Dept and Richard Leonik, Finance Manager. Will return in future transactions. John H.

Chad Childs was professional, courteous, fair, and gentlemenly. Great experience. Highly recommend buying a car from Chad.

Once you buy or lease here they don’t return phone calls if you need something. Service department is horrible and Phil the sales manager isn’t much help he promises to do something, but doesn’t follow through.

I had a software glitch on my 2019 Q8 so I call Ryan my service advisor. He was awesome! He was able to get me in same day, set me up with a loaner and had the car back to me the next day. While it was in, he noticed a few other items that needed to be handled so he took care of those as well. I would recommend Ryan and the Audi service department to anyone. Great Job Ryan and thank you!

Absolutely fabulous. Anas is a gold man, he is very personable and knowledgeable. Terrific experience.

Anas was great to work with from start to finish. Absolutely love our new S5! Smooth process from start to finish.

Ask for salesman Daniel Wiseman. Knowledgeable and honest 👍🏼

Excellent customer service. Mr Antonio was great salesman doing a very good following. I am very happy with the Audi and the service. 100% recommended.

Purchased my used 2018 S3 here and have nothing but an exceptional experience. Ally my sales associate made the sale simple and easy, Ryan my service advisor always make sure he keeps his word and does everything he can to get my car delivered back to my home same day if possible, this location takes luxury customer service to the next level. They also have a great selection of bagels, muffins and cookies while you wait as well as a coffee machine.

I ordered a sun visor for a SQ5 and it turned out to be for the wrong side. I’m not local so I had to order the correct one and then return the “wrong” one. I sent it back and they never credited me for the return. I had to call several times and I was told different things each time, this guy handles that and he is out today etc. etc. and so I would ask that they follow up with me when it was handled and I would never hear back. I would have to call and be put on hold and then told that it would be taken care of. Other times I would be told that someone would call me back. After almost 2 months of dealing with this I find out that they credited some other company for my return. They said that someone would straighten it out and get back to me. No one got back to me so a week later I called. I started explaining the situation to the guy that answered the phone. He interrupted me and let me know that he was familiar with the situation and that it would be handled that day. He said that there would be a credit less a restocking fee. I asked if they would reconsider charging me a restocking fee since I had spent so much time calling and dealing with this for the last 2 months and the mistakes that were made along with promises of returned calls but not ever receiving not a single returned call. I also explained that it was always on me to follow up and almost every time I called I was put on hold sometimes for several minutes and that charging me a restocking fee after patiently following up with them for these last couple of months would not be good business. I understand that sometimes things happen and people fall through the cracks and don’t always receive the customer service that was intended. I am also a business owner and get that things don’t always go right and when they don’t, you try to offer what you can to a customer to make it right. It wasn’t the 25% restocking fee so much as it was the gesture of trying to right a wrong. The guy on the phone told me that I would have to call back and speak to a manager to get the restocking fee waived. I decided that I would rather spend my time writing a review than going through the hassle of hunting down a manager and asking for someone to show some appreciation for the patience I have shown dealing with one mistake after another not to mention that I had to be the one to always follow up. I wasn’t going to continue to waste anymore of my time with this company. Don’t do business with a dealership that has this kind of customer service. There’s too many businesses out there who don’t operate this way than to waste time being treated so poorly.

Got me exactly what I wanted! Gave me tips about features that I wasn’t aware of. Very knowledgeable, and courteous. Exactly the experience I was looking for!

Where do I start?? My first 2 Audis were a lease, but I decided to finance. Please ask for Chad Childs. He gave me an excellent service! He was able to get me a good deal on a 2017 Audi A3. He came through like a champ, it took a couple of days but he made it happen. I was thrilled with the deal & the car.

Friendly sales staff. Being able to test drive a vehicle on the highway is a big plus. Haven’t purchased a car in 18 years. I was looking for a used Honda Civic manual transmission and went to a few other dealerships before I ended up here. I was pleasantly surprised that we weren’t pressured into the sale. Had a great test drive and never felt rushed. Thank you Lee and Richard for a positive car buying experience. Loving my new car!!

Rohan Saxena did an excellent job throughout the sales process.

We recently purchased an Audi e-tron with Daniel (Sales), Brian (Sales Manager), and Danyela (Finance Manager). The team was absolutely amazing and made sure our experience was excellent!

We just bought my wife an Audi here and they were great! Trystan was my sales guy and he was super helpful throughout the entire process. Highly recommended and will be back :)

Excellent dealership with great staff and service. Osner Jean Louis, our salesperson, is knowledgeable and accommodating. Richard Baptiste provided great assistance as Finance Manager.

This is my 2nd purchase from Audi WP; my 4th from Braman group. Ive NEVER had a bad experience - sales and service has always been great. Customer service has always been fantastic, and Ive never felt toyed with or had them be inconsiderate of my time. They listen to your needs, do the best they can, and as efficiently as possible.

Large dealership with all the latest and greatest to pick from. Great and efficient staff ready to spend time with you and answer any questions you may have. Definitely worth your time. A wonderful service experience.

Bought car online. Paid cash and had vehicle shipped to me. It came with only 1 floor mat. Told salesman Amin Saleh? and he said he would look into it but would send me new mats. Couple weeks later they sent me the wrong color floor mats. Texted Amin and he said he would take care of. Later after no follow up from Amin I inquired and he said they were sending a better floor mats to me, that the original was back ordered and would take too long to get…NOW after 2 months I still have NO floor mats and Amin will no longer respond to my texts. 5 days ago I called the dealership to get someone to help and was finally put to voicemail with the supposed service manager (Chris). So far, he has yet to return my call! Ridiculous

Audi west palm beach has been the BEST dealership I have ever dealt with. Everyone in there is so kind, patient and will do everything for you until you are satisfied! My personal favorites from there are Neil, Daniel, Adam and Jennifer! would Recommend them to anyone.

The easier car lease ever! Got best price right away. Aly is so open minded and lead my daughter to the perfect first car for her.

My overall experience was beyond expectations thanks to my Audi sales rep., Charles Smith and financial manager, Danyela Olivares. Charles went above and beyond to assure my experience was memorable from the initial introduction, to test driving my A7 dream car then purchasing it. He gets 10 ⭐️Danyela was able to get me an interest rate 100bps lower than expected and didn’t push for add-ons but made sure I was aware of what was being offered.If you’re looking for an amazing, outstanding, professional experience at Audi West Palm Beach then ask for Charles Smith you won’t regret it!

Had a great experience here with Chad! Worked with me for multiple days and made it easy to get a car for an out of state customer! When I got there they had everything prepared and I didn’t have to wait at all, they are very professional. Fantastic people to deal with at Audi WPB!

Great experience, everyone was incredibly helpful!

Was way over miles on my lease and we were able to figure something out. Great job Audi WPB.

I absolutely love Palm Beach Audi. I just purchased a beautiful Q3 from there and the transaction couldnt have been better. My salesman Iyad Zouhairi made sure everything went seamless and was a plethora of information and helpful with setting up my new vehicle to fit my needs. Antoinio was thorough in the financial department. I will definitely go back when its time to upgrade.

I wanted to take the time to thank Audi West Palm Beach and all their employees for my experience of leasing a new car. We never had to go to the dealership. The sales associate, Trystan Yorrick, was fantastic. He brought the car to our house so we could test drive it. All the paperwork was done remotely. He delivered the car to our house and actually returned our previously leased car to another dealership. I have never had a more positive experience while getting a new car. No hassle. No pressure. We did it all from the comfort of our own home. By far the best experience I have ever had purchasing a car. I give Audi West Palm Beach my highest possible recommendation for their convenience and the quality of their service.David S.

I leased a car from this dealership. It has been the worst experience I’ve ever had. After negotiating and signing all the paperwork I left driving my new car. The next morning I received a phone call letting me know that the car I drove home was THE WRONG CAR. They said they were going to pick up the car. They offered me a similar color and model but with far less equipment. I had to negotiate a new deal. The new car arrived with a broken dashboard instrument panel that was blank. I brought the car back for service. I was told my car would be repaired in two days and provided a loaner. I was then informed it would take two weeks for the parts to arrive from Germany. I was attempting to reach the GM who didn’t return my call and I had to track him down because I was told he was a very busy man. The service writer promised to call me and did not. The finance person promised to take care of me and did not follow up, my salesperson ignored my calls and texts. Then the GM said it would be one week. No communication from Audi. I called to check in the status and was told the part had not arrived. I spoke to someone else who said it was going to be ready that day. I was given a time. The time passed with no call. I called the GM no returned call. Bottom line... no one did what they promised. This is the least professional and poorest service I have experienced. I

Very good sales and finance experience. They worked with us on our trade in and end result was really excellent....

In and out within 3 hours, best experience ever in car buying. No haggling, very polite and efficient. Got a great deal!

2.5 Hours to sell them a car, and buy a car from them. I do this yearly, and this was the fastest thats ever happened to me. I walked in cold a minute before they opened for business, no advance notice. They found the car I came for fast, I did a test drive while my trade-in was evaluated, we came to a favorable agreement after a short negotiation on terms for both the trade-in and the new car. Sales specialist Osner was knowledgeable, expeditious, and sharply dressed. Finance Specialist Danyela was honest, straightforward, expeditious, and lovely. I had a great experience

I’ve owned both Audi’s and BMW’s.. I have to say the sales the sales experience in addition to how much I was impressed with the Audi SQ5. Well I now have one and I absolutely will say I love the car!!!! Best car I’ve owned. Both Phil and Iyad made this experience “the best” car buying purchase ever. You want a quality vehicle, and to be treated with simple car buying experience. Go to Audi West Palm beach. Period.

Customer service is wonderful we’re always in and out In a timely manner and everything runs very efficiently. Having my car serviced here is never a headache even with a newborn baby. Not only that, I love my Audi Q3 and will forever return to Audi.

Bait-and-switch features. As the rep (Aris) has clarified, sharing your vehicle VIN is mandatory for even simple low price purchases. It does not make sense for a customer. After sharing the VIN, you are on the hook.

Last week my family and I visited the Audi Dealership in West Palm Beach and we found a beautiful car with the help of an Audi brand specialist named Mr.Iyad Zouhairi. Iyad was very helpful, knowledgeable and professional. He went above and beyond in helping us find our dream car. I would highly recommend everyone looking for an Audi to go to the Palm Beach dealership and ask for Mr.Iyad. The whole staff was very professional and offered excellent services. It was one of the greatest experiences and the customer service is wonderful.

This place is truly awesome. Great customer service and great management. Kevin Meyer is amazing; he took his time to show me the 2018 Audi RS5 that I immediately bought that day! He was also very helpful after the purchase as well! overall great place and would recommend doing business with them 10/10

Had a great experience with Audi WPB. Aly Saleh was as helpful as one could expect. Their facility was amazing and the service afforded me was first class.

Rohan was great and very knowledgeable about the brand. He told us everything we needed to know about each model, as well as showing us all the added features. He was very personable and friendly, making for an awesome experience!

Excellent customer service, the sales men knew his stuff with out blinking an eye. Everybody involved was very helpful and even though it was a Saturday evening, they all stayed to finish the deal so we can leave with the new car. Very impressed by the young people that work there and their attitude. First class ! Thank you!

:HORRIBLE CUSTOMER SERVICE...today is the second time I have attempted to purchase a car from this dealer and they would not let me take the car for a test drive. We called ahead of time to confirm that they would let us test drive and once we walked in and they clearly are JUDGING on appearance and denied us the test drive. I will NEVER go back. Just lost a 175,000 sale. Idiots.

I only give 1 start because of the finance department particularly Antonio. Everything with the sales department went smoothly until we had to go to financing. We had to wait 1.5 hours just to be seen by Antonio to sign the new lease contract. 3 days later he realizes he made a mistake in the contract and calls and texts franticly. He had to re-do the contract (which took 3 weeks after the initial signing of the contract) and he didnt pay the disposition fee for my previous car as agreed which lead me to have a missed payment on my credit score and it also lowered my score tremendously. Many wasted hours on my part dealing with him confirming information which was already provided which could have been avoided if he more carful in doing his job. If you get a car from Audi West Palm beach I would request a different financing guy.

Very dishonest people at WPB Audi.Sold me a car for new with a used tire and more than 200 miles.They manipulated the speedometer. I found that out when I ask to review the pre-delivery inspection report.General Manager try to explain a mileage discrepancy by wrong documentation, but could not explain the used left rear tire. Cannot trust them for nothing.Thumb down!

Very friendly service, very knowledgeable!

Amazing dealership and well designed for the Covid era

09/15/2020Such a stressful day from making the terrible decision to come to the PALM BEACH AUDI dealership to have my Q7 checked because when I turned it on it didnt smell good.I was attended by a man who said that I should have the 30k miles service done, which cost about $497.00, and that if my car needed a new part or any additional service they could call me, but it shouldnt matter since it was under the warranty. It should have taken about 2 and a half hours, so I borrowed a car (I hope I get my money back in 3 days). I waited 5 hours before going back to the dealership without being called, then the man that I spoke with prior told me that it would be an additional $470.00 to change the filters and wash the air ducts, so almost $1000 at this point because they had already done the 30k miles service. The guy thought he was very smart doing business at my expense but I demanded an explination. They did not call me beforehand to ask or give me the option of opting out and only getting the.the service that my car actually needed. I asked him to get the manager because after 5 hours someone needed to solve this issue or I was just going to take my car to a different dealership. I was NOT going to allow them to lie to me so blatantly. The manager came and told him to do the additional service free of charge. I had to wait another hour.At the end this cynic tell me that if my car has the same issues in 2 or 3 weeks to bring the car back there. I just looked at him and thought that this was the first and last time I bring my car here. I already knew the reputation of dealerships, how they inflate prices and try to get you to pay for additional services that many times they dont even actually do but I never expected such bold faced lying. I recommend to anybody interested that if they want to avoid a bad time, wasting their money, and not having any certainty if their car was serviced well or not, to avoid coming here.

Got my Q7 from AWPB, great experience. Most responsive team, worked with me to get the product I needed, and noticed a strong team effort. Chad drove my car down to Miami, delivered it sparkling clean and remained responsive to all my questions for a long time, very helpful chap. Ill be happy to drive up to WPB to get my next Audi from them.🤜🏽🤛🏾

Jake wiseman quoted me a price of $685 a month plus about $2850 in inceptions and another $1000 down for an Audi Q5 2021 premium plus. Got the vehicle for no inceptions $1000 down total and $615 a month (INCLUDING WEAR AND TEAR & AUDI MAINTANANCE) from Audi Coral Springs. Make sure you don’t pay a penny more, and if you are quoted the same price they quoted me, make your way to Audi Coral Springs for a much more reasonable price. Thanks Jake for saving me a few thousand dollars by not doing business with you, much appreciated.

Audi West Palm Beach is fabulous, especially Iyad Zouhairi who sold us the car and Jennifer Rodriguez in Service. We needed something done to the car and they went out of their way to make it happen. I trust Iyad as a salesperson and will go to him for future sales. This is our first Audi; we have always driven other luxury cars and we have fallen in love with Audi. You can feel that you are driving a well-made, safe and comfortable car with all the bells and whistles. Thank you, Iyad!

Our Consultant and Brand Specialist, Nick Duarte, is a true asset to Audi West Palm Beach. His genteel manner coupled with uncompromising integrity and broad knowledge of Audi products and services prompted us to return and seal the deal (with another selection!). Our timing could not have been better. Just days after leasing our Q3, we attended the first Technology Clinic hosted by Audi West Palm Beach. Our Presenter, Aly, showed us the finer points of our particular vehicles technological features and highlighted a few superior design qualities inherent in any Audi. We understand that Nick has been chosen to officially act as a liaison between customers and Audi post purchase/lease to answer any questions and address any concerns. We are sure that he will excel in this role for others as he has for us.

Very simple and pleasant experience and the car is great!

I was very pleased with my experience at the service dept! Jason was a pleasure to work with! I definitely would recommend Audi of WPB for all of your service needs.

Traded in my Audi Q5 for an Audi A5. Was not the best experience :( the service is good and the staff is nice.nether facility is nice as well.

Audi West Palm exceeded my expectations! I went in and and immediately was attended by Chad. He greeted us with a friendly smile and made the entire process from test driving to sealing the deal look smooth and effortless! Chad even took the time to sit down in the car with me after completing the purchase and gave me a detailed demo of how to get set-up before heading out. He provided quality service all throughout and overall made the experience of buying an Audi beyond anything I expected. Finance Manager Richard was equally as friendly and very willing to assist. Highly recommend Chad and this Audi Dealership if youre looking for a lux car with high-end, quality service. You will not regret it!

Everyone at the dealership was most helpful, cheerful and willing to help us in any way! It was a great buying experience. Our sales associate was Rohan and although new to the dealership he had amazing knowledge about the vehicle and was able to walk us through the tech information very smoothly! Thank you Rohan.

I had a great experience at Audi West Palm this month. I was between a few different dealerships but Chad and the Audi team made me a priority and got the deal done. They kept me informed with their inventory as it was changing quickly. Would highly recommend Chad and the team at Audi for your next lease or purchase. They go above and beyond.

Great purchase experience. We found the car we like and then negotiated the trade in for our old car. Once we agreed, everything went smoothly. They brought the car to my house where we did all the paperwork. best car shopping experience ever. Chad Childs was our salesperson. Excellent, hes the best.

I caution out of state buyers from purchasing from this dealer. As a first time Audi buyer, I thought the dealership experience would be much better than, say, a Honda dealer, but I was unimpressed. I had to follow-up twice with my salesperson about temporary tags. Why am I paying you a percentage of the cost of my vehicle when you are not going out of your way to follow up with me or return my text messages? I will not name his name for his own sake, but I will say Yani, the Title Clerk, was the most helpful individual in the dealership. Thank you for actually fielding my concerns and my phone call and following up with me via email and cell phone. Your efforts were greatly appreciated.Additionally, this dealership sold me a used A7 with rear tires that barely passed an out-of-state inspection (Pennsylvania). I didnt know I had to bring a tire gauge to an Audi dealership before purchasing a used Audi with 25,000 miles on it. Rear tires were measured at 5/32nd and 4/32nds of tread life. Im not a mechanic - just an educated healthcare worker. I dont know about you, but this sounds like a safety risk. Never again will I purchase a used car from a this premium brand and especially not from this dealer. They clearly want to cut costs by risking the safety of their clients. Steer clear - if you have the tread life to do so.

The service was great but the reason I give a one star is because I had no idea the car they lend me while my car was in the shop for a few hours would cost me $161... this such a shame... worst trick they could play on customer service in this!

I just purchased an A3 from Chad who delivered the car to my door and picked up my trade-in. The whole transaction could not have gone better! easiest car purchase I have ever done. I never left my office. Audi West Palm provides an excellent professional car buying experience.

Went in for my first service on my A4. Stephan was professional and caring. I actually felt that from him in an authentic way. I was very surprised to be honest, having worked in this industry and for another Audi dealership. I am very grateful. Thank you Stephan!

Great atmosphere, Ive yet been blown away with customer service @ANY DEALERSHIP ANY!!!A

If you’re looking to lease an Audi, go to the one in Fort Lauderdale where they provide you with free service for regularly scheduled maintenance. Dropped my car off today and it’s $1,050 for an oil change and some filters. Will not be leasing from this one again.

Just bought a car here and I literally could not have had a better experience. Chad (sales) was absolutely fantastic and extremely helpful ! He made sure I was taken care of and all my needs were met. Would totally recommend to anyone who wants to have a pleasant buying experience and feel valued as a customer. Outstanding job!

I stop at this place to offer the service of my company (interior recondition), I talk to the guy at front who recommended me to speak with the manager of the pre-owner car who literally kick me out of his office, this guy didn’t let me pronounced one word before of said that hi didn’t want to know why I was there for... I asked twice “don’t you even want to hearing what it’s about” and this person was very rude saying “I don’t care your business” ... this place don’t have any interesting on the maintenance of the pre-own vehicle and I can see that in couple reviews, if you don want to do business it’s ok, but everybody deserve respect... remember that one day you can be at the other side of the desk !

Very bad experience today. They advertised a used car online, and when we arrived there, after an hour drive, we were told another price, which was $5000 more than the advertised price. I wont be returning to Audi of West Palm Beach for any vehicles in the future. Very unfair to lure people in with low prices!

Great experience with Audi WPB! Amin helped to choose the right color and trim for the Q3 I wanted. Very happy with the service here and would 100% recommend anyone come here.

My wife and I would like to thank Keelan and Richardson for making our buying experience at WPB Audi truly exceptional. They were professional, transparent and the entire transaction was friendly and stress-free. We are very happy with our Q5 and will be referring this dealership to our friends.

I recently went to Audi West Palm Beach because my lease was ending soon and I wanted to check out my options and the deal I was presented was so good, and the service I received was so outstanding, I ended up driving home in a new car that day. Thank you Chad and Phil!