Jason, the service advisor, took really good care of me. I highly recommend him for all of your service needs. Kept me informed, was efficient, and very nice/accommodating. Additionally, I received a nice loaner for the duration of the work. Thanks Jason!

Purchased a 2022 BMW M8 Gran Coupe Competition from BMW of West Springfield. They had this beauty on the lot with every option I wanted in gorgeous Sakhir Orange/Black interior. Steve in sales is exceptional. I didnt have a car at the time to visit the bank for a cashiers check so he personally drove me there and back to the dealership. While waiting for documents to be ready, he checked back multiple times to make sure my husband and I didnt need anything and were comfortable. Very friendly, knowledgeable, and extremely professional. Overall fantastic service from BMW of West Springfield and I definitely recommend this dealership!

It was truly a pleasure meeting and working with everyone at BMW West Springfield!!! Ive never met such a pleasant bunch at a dealership!!!And I’m in love with my BMW!!!

Great dealership... professional, respectful and friendly staff...esp. Jackie at the front desk

Josh and the service team at BMW of West Springfield are second to none! They were thorough, honest, and easy to work with. Thank you for figuring out the emissions gremlin in our 2011 BMW 328I, its greatly appreciated.

Drove from NY on Saturday to check out a few cars. Settled on an amazing M440i. This is the best buying experience Ive ever had. I got to test drive everything I wanted. I worked with Riley who was very transparent throughout the process. I did a trade-in, and that was handled beautifully. I also met the GM who was completely professional and did his best to help me along the way. I highly recommend BMW of West Springfield!

Absolutely terrific experience purchasing my 2017 230xi all wheel convertible! Interest rate on the loan was 1/2 a percent cheaper than my credit union and bank could offer. Great offer on my trade in, extraordinary courtesy and professionalism from Sales (Riley), Finance (Zack), and technical expert (the other Zack).

Although I did not buy here, I enjoyed my experience very much. James Smith, the salesman who helped me, was excellent. Not at all pushy, very knowledgeable, and helpful. Will be back next time I am shopping!

I went in for a test drive of the BMW X5 with James Smith and he was great. I told him right up front I was only coming in for a test drive and did not try to sell to me one time. Instead, he told me all about the car, offered to come with me on the test drive, and told me he’ll be waiting for me when I came back. Highly recommend you buy/lease with him. Very kind, helpful and knows BMWs inside and out!

Great people and great service. Riley helped me out when I was in a pinch and I couldn’t have asked for a better salesman. Very professional, very knowledgeable and overall he listened to what I wanted and didn’t try to force anything on me. I would definitely do business with him again. Sorry for the late review but definitely recommend asking for Riley.

I truly cannot say enough good things about this dealership. I had a deposit on an x1 here in Connecticut but it wasnt going to work with my credit union. I found West Springfield through my credit unions car buying program. They had an x1 I wanted and would work for me loan wise. I drove up from CT on a Friday afternoon with barely half an hour to spare at the dealership. James made sure the car was ready to be looked at and sat down with me to do some paperwork without hesitation of how late it was. Because I was buying out of state, the registration would take a little longer. Chris had the car brought down to me with dealer plates until my registration was complete, and then also had my new plates brought down. After a few months, I had work done by BMW in Hartford that should have been warranted and I was charged for it. Chris took the time to research the issue and refunded me for what I had paid to another dealership. The customer service displayed from all employees is incredible. I cannot wait to buy another BMW from this crew.

Thought i was in line to buy crack -not get my car serviced -drug deals while you wait - beware ! consider carrying your legal firearm for your own safety if you are going there for service.better yet dont bother going there

Absolutely avoid going here at all costs if you’re receiving work on your car. I was given a “courtesy” car while my car was being repaired and I ended up paying for damage caused by previous drivers. They’ve tried to blame it on me and refuse to give me a refund. Service manager Allen is useless so don’t bother asking him for anything. He told me himself that his job was sad. Definitely not a courtesy car if I had to pay $400 to fix it!

Our experience at BMW West Springfield was incredible and extremely easy. Bryce was so thoughtful, answered all of our questions, and finalized our purchase quickly. We felt comfortable meeting with the manager, Zack who treated us with kindness, respect, and a great sense of humor. We cannot recommend this dealership more!

If your not buying an expensive car from them, non BMW, they could care less how they treat you.

The receptionist at this facility is on point. Very professional and very nice! Knows exactly what shes doing!

Right from the get go, Noah and the rest of the staff at Gengras had my business. Their ability to provide information, and questions, but more importantly listen to me, had me hooked. No nonsense and straight to the point, they put the vehicle of my dreams within reach. Within just a few days, I was driving out of there in a new car with confidence. Many thanks to Noah, Rachael, and the rest of the staff at Gengras in West Springfield. I highly recommend.

10/10 great experience provided by the whole team at BMW WEST SPRINGFIELD! From the moment I walked in to even after picking up my car they made me feel like I was more then just a sale. They catered to every question that I had and personalized the experience for me in ways Ive never seen done at other dealerships. With many thanks to Rachel and the rest of the team I am now a proud owner of my dream BMW! Thank you again guys! cant wait to come back when this lease is up! :):)

I contacted this dealer after being mistreated by my local BMW dealer. The sales department (Chris Frois) and the general manager (Jerome Ballesteros) treated me with the utmost respect and communicated with me every step of the way. They gave me the best price on my 2018 M3 and assisted me with completing my european delivery experience. I would highly recommend this dealer when shopping for your next BMW. I feel comfortable and at ease when the service department completes scheduled maintenance on my vehicles; they take great care and pride in what they do.

Service here is a total rip off. Apparently you cant get just an oil change. You also have pay for a total vehicle inspection. Which explains the $140 price for it. Then they try to sell you service after. 🙄

Had warranty work that was free!Have to return for some other issues.Will keep updated.Work on my X1 on time and great longer car. love free!

Bryce Piemonte and Chris Hughes went out of their way to make sure everything was perfect. The buying process was smooth and easy. I couldnt have been treated better. If you are looking for a new or used BMW, dont waste your time at another dealership, ask for Bryce or Chris at BMW of West Springfield, you wont be disappointed!

Professional, knowledgeable and attentive service from all involved. We were especially impressed with Client Advisor, Rachael Lebel, who was extremely responsive but never pushy or overbearing. She answered all of our questions knowledgeable and when she did not have the answer immediately available she got back to us promptly. She seemed to know a great deal about the cars, which is always nice! Although we ended up selected another vehicle brand at this time, we wouldnt hesitate to go back to Rachael for a BMW in the near future. And honestly, she won us over for life with her graceful response when we told her we would not be going with a BMW at this time. We would recommend Rachael, and this BMW dealership without hesitation!

REVIEW MODIFIED AT THE THE END Wish I could give negative stars. My salesman ZACK CAMERON was exceptional. When we first went in 2 months ago, we arrived at the dealership just a little prior to closing time. Zack Cameron took great care of was and was extremely cheerful. He sparked up a conversation with the entire family. He did not rush us at all and we test drove 3 separate cars even though it was near closing time. He was keen on helping us find exactly what we wanted. The cars did not have a few options that we were looking for but he was able to locate a 2020 X5 M50 and we purchased the car. Due to the current pandemic, many of the dealerships started to close and the BMW factory also closed down and we were not able to receive our car due to events that were out of his control. He stayed positive and told us he would find us another car as this one did not work out. He stayed in contact with me through the 7 week closure and presented me with many alternatives remotely via email and phone. After many different options, he was able to find me the perfect car and we were able to finalize the purchase today of a 2020 X5 Msport. Thank you Zack Cameron, I will definitely be doing business with you and this dealership in the future for all my BMW purchases.MODIFIED REVIEW If I could give zero stars I could. They took my order and never responded to me after. I tried calling week after week. I ended up going to Hartford BMW to get my car and they gave me first class service. Thank you Jackson who is the rep that helped me at BMW of Hartford

My father and I came in looking to purchase my first car. Bryce Piemonte was very polite and helped us settle a deal at the end. He answered all of the questions we needed to know. If you’re ever looking to buy a car from here I recommend Bryce!

Trash bmw dealership… don’t go here trust me. If ur gonna look at bmws go somewhere else just not here. If you do good luck

Great experience with Rachael from the Sales staff, she processed the sale in a very professional manner. She is also supported by a great service team.This dealership has been involved with 7 ultimate driving machines within our family. Give her a call and enjoy.

Great dealership, I got everything done remotely, just stopped by to pick up the car, and I love it! Thanks to Rachael and crew for being pretty responsive and quick about answering my (surely never-ending) questions.

Worked with Bryce to purchase my new car. It was a seamless, straightforward process and I enjoyed working with him. Couldnt be more pleased.

James is an excellent salesperson. Were so pleased with our entire experience !

I had a great time and experience working with Bryce who is the client advisor and Chris who is the manager in West Springfield! Bryce is so patient with our questions and concerns and helped us a lot to get a perfect BMW for me. He really care about my requests and my needs for choosing the vehicle. I want to say thank you to Bryce such a great 👍 advisor!

Tried to order parts for my car multiple times no-one ever answers the phone they must be to good for someone who can repair there own vehicles 😡

Biggest selection of foreign automotives in Western mass

I have to tell you that the service is top notch! Jason took great care of me. I cant emphasize how great the staff and technicians are. They have a great selection on BMWs especially the M series models. My 6 series moves like a demon on fire. Its like I am in a new car. They have an endless line of service options. Please check them out for yourself. I dont regret one dollar spent at this establishment.

Bryce and the sales manager were absolutely awesome. They worked with us to quickly get us into the car we wanted and actually cared about our “value” considerations. Completely stress free. Exceeded all expectations!

Very responsive in checking my engine light without appointment. Thanks Jason. 👍

I’m not the type of person to complain but it felt necessary after working with this dealership. I was ready to purchase a vehicle from BMW of West Springfield ASAP seeing I just sold my last vehicle and needed to get into something fast. Bryce Piemonte (client advisor) was the guy helping with the sale. He was very good and responded in a very timely manor when I inquired about the vehicle. We wasted no time and got him the credit application the next day along with a deposit on the vehicle. He told me “I will have the finance manager give me an answer by tomorrow at noon” not only did I wait around for his answer he kept putting me on the back burner telling me that he’s “busy will call back in 30 minutes” long story short he calls at the end of the day when the finance manager goes home only to have no real answer to any of my questions. Three days later and still nothing. My suggestion is you find another deal ship I had a very positive experience with BMW in Peabody, MA

I had recalls on my 04 BMW 325xi. I had a horrible experience with the 1st place I was directed to I just hung up on them. I called the recall center back and they directed me to BMW of West Springfield. Scheduling was easy and efficient. Shawnte was so friendly and upbeat when scheduling the valet service ( I live in South Glastonbury Ct). While the had my car I asked for estimates in a few repairs. Jason in the service dept was amazing to work with. I got a video diagnosis with the mechanic walking me through what needed to be done. I got a written estimate within a few hours. The prices were not bad at all, very reasonable considering the work needed. I chose not to do the repairs though because I work from home and hardly drive. Jason was very understanding to that. There was zero pressure. I decided I am buying a new car in the spring and I am going to BMW of West Springfield to buy. The service was amazing the turn around fast and they treated me very well. Im excited and looking foward to doing business with them.

Terrible service. Asked to test drive a car and it’s like they make so much money that they wouldn’t even let me do that. I was gonna have to wait 45 mins just to test drive a vehicle. I also had an experience that I asked them to get a car ready for me when I just got back from a trip and had little to no time and once again nothing was ready!

Rachel was a pleasure to work with. No nonsense or pressure. Available when I was ready to move forward and made the process easy. I’m very happy with my purchase and overall experience at BMW of West Springfield. I’ve dealt with the majority of major dealerships in this area over the years and this experience stands out. Highly recommended.

Everybody was extremely helpful and very pleasant to work with. Alyssa, James, Erica, and Chris all helped to make the purchase as smooth and easy as possible. Would highly recommend Gengras in West Springfield to anyone interested in purchasing a car from them

My sales guy was awesome! Went beyond ! James Smith is awesome! Deal with him !!!

Very friendly. Everyone is polite.

Recently bought a BMW 430i from Ed Carreto at BMW of West Springfield. I love the car and Ed was great at handling the sale and all the details. Great customer service! Would definitely recommend Ed and this dealership.

Great Service from Gengras BMW of West Springfield staff!As a long time BMW owner, I was happy to find a well appointed, well cared for, low mileage, X1 XDrive28i to meet my needs.Excusing any misspellings or oversights, Nermina, Gina, Thor & Ed were all wonderful to help me through the sale & purchase process.Thank you all :)

So if i could give the service dept a Zero rating, I would most definitely do it as its going on 8 years since Ive owned my x5 which was purchased in Hartford and i have only been to bmw of west Springfield about 3 times since Ive owned my bmw as i normally go to hartford to get it service and what a terrible and life threating experiences i had, a simple job as tapping off my engine oil and the guy didnt replace my cap after therefore my engine light came on and also the quart of oil that was added every bit leaked out, not only that i needed 2 quarts not one, Prior to that about 2 years ago i brought it to get the brakes done and fews days later my rotor broke and their response was the guy screwed the screws to tight, never in my life will i ever go back ..

Zack in parts was very very helpful

I dont normally write public reviews. And I certainly have never written a review for the sole purpose of praising someone from whom I didnt buy the product in question. I am breaking with my own tradition in this review, due to the extraordinary service my mother-in-law and I received from Erica Giannelli, a sales rep who *almost* sold us a BMW.Generally, we car buyers take it as an article of faith that the car buying experience will be about as pleasant as undergoing a root canal. You know the routine: the dealership hides the ball on pricing, pressures you to come to the sales floor to look at inventory, wastes your time when you get there, deploying the let me check with my manager bargaining tactic. In the end, even if you buy a car, you can’t shake the feeling that you got taken advantage of in the transaction. The internet has helped to even the playing field somewhat, but buyers are still operating at a huge disadvantage when it comes to negotiating a car purchase.Now comes Ms. Giannelli. From our first phone call, it was clear that she was special. Erica quickly established a good rapport, and immediately put me at ease. She is a genuinely sincere human being, and I appreciate people like her. Erica never once tried to trick or confuse me, and she treated me respectfully throughout the process. With that, she earned my trust. Erica and I negotiated everything over the telephone and email, well in advance of a showroom visit. She worked hard for the sale. When it appeared, at one point, that another dealership was luring me away, she went to bat for me with management, in order to close the deal. In short, she did everything she needed to do to earn my business. And, if my mother-in-law didn’t end up despising the color of the car that Erica caused the dealership to cross state lines to obtain for us, we would have consummated the deal. To her credit, even after the deal fell through, Erica continued to work for us, checking in periodically, and offering alternative vehicles for purchase. Unfortunately, inventory issues got in the way of a purchase.Based on my experience in working with Erica over the course of several weeks, we intend to buy our next BMW from her.DMP.s., It was Halloween the day we went to the dealership to pick up the car we almost bought, and Erica was dressed for the occasion. Here’s a picture of this outstanding sales rep.

Had a great experience at BMW of W. Spfld. Erica did a fine job from beginning to end of my 2017 X5 deal. Like other higher end auto sales companies, the price is not that negotiable, however they dont have surprises at the tail end of the deal like others Ive seen with in CT. They promised to fix a few details and they did with flying colors. Ask for Erica, say you read something on Google, so you wont be pressured as others do. Trust me, Ive done this a million times.!

My car has two recalls, they call me to make an appointment. The service was great and they employees was very professional.

I’ve been searching for X3 with specific features for months and Rachael Lebel was on top of it and didn’t give up until I got the car I wanted. She was always pleasant and addressed any issues that arise. I would most definitely recommend Rachael and I cannot wait to work with her on my next car.

Prof staff and super clean love it...

Sexism is alive and well.We have owned multiple BMWs. We were about to finalize a sale, but the GM Jerome Ballesteros directed the entire conversation to my husband, even though the car was going to be my vehicle. We had the check with us.I asked a couple of reasonable and intelligent questions about the vehicle and Jerome then mansplained in a patronizing tone: Let me educate you. We said, I think we are done, and left.I am a professional woman in my 60s with an advanced degree.Since then weve bought a Mercedes and a Volvo. They will not get our business again as long as he is GM.

I recently reached out to BMW West Springfield as I was in the market for a new BMW. I was paired up with Rachael Lebel who was awesome - - a pleasure to work with, great communication and very professional. I would highly recommend. I ended up with 2020 BMW 340XI...

Updated Review: After management contacted us on our issues from our first experiences, they took extra care to make sure satisfaction was guaranteed with their service department. Jason continues to be great! We also met Casey who we found to be great as well. He gave us the attention and knowledge we needed to keep our car excellent! We are well pleased and now interested in buying a newer model in the near future! Thank you, BMW West Springfield for having value with your guests!

Rachel L. and the rest of her team was awesome. Efficient. Knowledgeable. Easy to work with. Not too mention, the car is AMAZING and not that hard to love.Always been a BMW fan, now I’m a customer for life!The only bad part of it all, is I will have to get a new one in three years! 😉

I recently leased my 3rd car from Gengras. 1st from Justin (no longer there), last 2 from Bryce P. Not only is Gengras a very welcoming dealership, Bryce is easy, comfortable, and a joy to work with. He listens to my concerns and works with me each time to satisfy them. I would recommend the dealership and Bryce to anyone looking for a car.

This BMW dealership was hands down the best I’d visited in the area.I arrived with very specific needs and Rachael listened carefully, remembered key details and tailored her approach not only to my specific needs but personality as well.I visited this dealership three times before I found the right vehicle for me and the patience, attention to detail and diligence were amazing.I’d experienced working with this dealer a few years ago and found not only the other salespeople, like Bryce to be exemplary but the general manager, Jerome, took time to be sure my needs were being met in a professional way.Kudos to this dealership !

Rachael Lebel was an absolute pleasure to deal with. I purchased a 2019 BMW X3 from her with ease. Such a simple, friendly process throughout the entire buying experience. Also, a huge thank you and 5-Star rating to the Product Specialist - Alyssa Frey for answering every question I had regarding my vehicle. You ladies were awesome!

BMW West Springfield is a great car dealer. They provide great service, and attitude. My salesman, Bryce, is a very knowledgeable person. He is quick, nice, and easy to work with. He provides any updates we have on cars we are buying or have ordered. Bryce definitely has our business.

My recent visit at BMW of west Springfield was amazing. I dealt with Chris Hughes for my transaction and I couldn’t be happier. Very nice staff, very easy and quick. I hope to do more business there in the future!

They have been absolutely the worst in times of communication. They didnt care a single cent after making the sale. Inspite of telling them multiple times and having to change the documentation once, they submitted the wrong lienholder. Its been 3 weeks and I am still without the correct title on the car. What good is a dealership if they cant even do the title well and be unprofessional in not communicating with customer after the sale.

Excellent dealership! My husband and I have purchased several cars at BMW of West Springfield from Bryce Piemonte, and he has always been outstanding to work with. Bryce is very knowledgeable and has been extremely helpful throughout the entire process. Also, since I’ve purchased several cars from this dealership, the service department has always been excellent to work with as well. My husband and I have had nothing but great experiences here, and you can really tell there is great leadership from their General Manager, Jerome! I would highly recommend this dealership to any one looking to purchase a BMW.

I was so pleased with my experience at this dealership! The staff were all super friendly, and my sales person Bryce was excellent to work with. He took the time to help me get into my first BMW without any stress or pressure. Thank you!!!!

West Springfield BMW rocks!! Thank you and big shout-out to Ed Carreto for making this first BMW purchase an amazing one....before, during and after the sale as well as to his sales support team (Kyle Codwell...truly a BMW Genius and the primary reason why I went with a BMW). Also it goes without saying, that the attentiveness from not only the sales manager Chris Hughes, from my first test drive to the completed sale, but also the support of the GM onsite when I picked up the car (Jerome).....is unprecedented. Great car buying experience!!

Very very good people. They’re trust people so much. Thanks guys

Rachel Lebel helped us with our purchase for a 2020 BMW Xi. The translation and process was very pleasant. She went above and beyond to ensure that we were satisfied! I recommend her to anyone who’s looking for a simple and easy process regarding a vehicle purchase.

I just purchased my m6 at BMW of West Springfield yesterday. It was a really nice place to hang around. My salesman, Zack, was friendly and patient enough beyond my expectation. Even he was waiting for me at the door when I came. I was pretty satisfied with everything here. Best BMW dealership in the area.

My husband and I have just leased a small SUV (X1) from them. Our sales person was Erica Giannelli. She was great - funny, polite, informative, but not pushy. We were not rushed at all - it was definitely the best experience with a car dealership we have had in years or maybe even ever. We would like to praise all other members of the sales team that we met and dealt with: Jennifer, Thor, Chris and Jason (service). We can only hope that our positive opinion of the dealership will never change.

Sebastian and his team (Chris, Thor, Zach, and Jennifer) were patient and kind. Buying a BMW for the first time..... I was nervous. Phone calls and emails were returned in a timely fashion. Questions were always answered. They work with you to make sure that you are comfortable with your choices. There was never any pressure. They truly stand by their people!!!Thank you Sebastian!

It doesnt happen very often to deal with people who are so great that you just trust them without questioning their intentions. People like Jerome and Rachael that make it about you and are there to help you instead selling. If I ever decide to drive a BMW again theyre the people Ill get it from. I had a very pleasant experience dealing with both - Jerome and Rachael.

We recently bought an used BMW X3 from BMW West Springfield. Our salesman Sebastian Vaca was amazing. He gave us sufficient time and space to get familiar with the car. Sebastian walked us through all the documentation and was available to assist us with all our problems. Thank him for being so thoughtful and making our car buying experience a pleasure.We look forward to working with you again in the future.

Had a great experience leasing a car at BMW of West Springfield. I worked with Rachael and she was helpful with everything from the test drive and selecting the car that I wanted. I recently brought it in for scheduled maintenance and was provided with a loaner so I could still get around to work and everywhere that I needed to be. Highly recommend.

I had a wonderful experience at BMW of West Springfield. I worked with Chris Hughes and he made the whole experience of selling my vehicle stress free. One of the best experiences Ive ever had at a car dealership. I highly recommend them

Great organization and great service. Bryce Piemonte, who worked with me on my purchase, is terrific. He is attentive and contentious. He resolves issues quickly. Even after the sale, he periodically checks in and ensures that all is still going well. Will continue to work with these guys in the future.

Great service! I would recommend anyone to speak with Sebastian! Great sales skills and is very clear with any and every deal he makes! Very professional! I will definitely be buying a car from him again!

BMW of West Springfield is easily one of the best luxury vehicle dealerships in the area! The associate Zack Cameron was very helpful and knowledgeable in helping us come to a decision on what would be the best option for us. In my experience, they’ve gone beyond just sales! Highly recommended!

The customer service was flawless. Both Bryce and Jerome were accommodating in the process and efficient in helping me find the vehicle I wanted. I would recommend anyone searching for a vehicle to their services.

This year I leased a BMW 330i. I absolutely love the vehicle. First and foremost Id like to thank my sales associate Rachael Lebel for making it a pleasant experience. She was friendly and listened to everything I said and was looking for in a vehicle and made it happen. I cant wait to see her again for my next lease!

Bryce Piemonte is amazing, its my first time getting a BMW and I wasnt sure of what exactly I wanted I was stuck deciding between a couple of cars and he was patient. When he finally showed my dream car the process was extremely smooth. I wish all car deals were as smooth as this was! I am in love with my M340i

My first time leasing a BMW, Rachael Lebel made the entire experience easy and as stress free as possible. She was professional, kind, and totally committed to what my financial and other needs were in terms of leasing. I would definitely recommend Rachael to anyone who is interested in a BMW. The Springfield location as a whole was very pleasant to deal with, I traveled from Ct. because Id heard such positive things about the dealership and they didnt disappoint.

I was pleasantly surprised by my experience at BMW of West Springfield! My salesman Sebastian was very easy to work with and spent a lot of time with me without being pushy or salesman-like! Even though I was buying a pre-owned car, I felt like I received the same treatment as someone spending a lot more money. Thank you again Sebastian!

I purchased my BMW 2016 X6 from Rachel. She was very helpful and did not pressure me at all in purchasing my vehicle. She was able to add in additional items that I was looking for. I would do business with Rachel again in the future.

Great service! My salesperson Mr. Zachery Cameron was a pleasure to work with. The process was easy and fast with prompt callbacks. I would recommend BMW of west Springfield to anyone looking for a great service while car shopping. Thank you Gangras staff.

“The customer isn’t always right” that being said some things should be placed and left in the hands of trusted professionals. Fortunately this happened to be the case in my experience with this location. Time and patience with an unmeasurable amount of help from Pete Koehler as well as Josh Mack and the rest of the staff at BMW of West Springfield. My sincerest apologizes for the misunderstanding on my part. Thank you for your help in facilitating a portion of inner growth which opened the doors for me to learn and gain mechanical knowledge and experience that will last me a lifetime.

Another perfect experience with BMW West Springfield Service Dept. Their service advisors continue to provide unparalleled service. Incredibly friendly, helpful and always east to work with. Thanks Jason!

This location lacks great customer service.

In August we bought a second BMW from here, and it was a pleasant experience. Rachael was our salesperson this time; she was very easy to deal with. We had done our home work on the vehicle we were considering, an X1. She asked us to list our desires, and then found the car with the exact specifications we wanted, right down to color! She also gave us good advice regarding financing that helped bring the price down. Very pleasant surprise was a discount for dealer loyalty since this was our second vehicle from BMW West Spfld! There was a delay in delivery of the vehicle that was a little frustrating at the time, but once it finally came, it seemed that Rachael shared my joy! I want to give a shout out to the person who patiently went over the features of the vehicle with me, answering my myriad of questions—don’t know his name.

I had such an amazing experience at BMW of West Springfield! Zack Cameron was my client advisor and he went above and beyond my expectations! Make sure to see him for a phenomenal experience!

It was great working with Sebastian at Gengras BMW of West Springfield. He was friendly and professional throughout and took the time to hand deliver some of the paperwork to my office. I would recommend anyone interested in a BMW to give him a call.

I can not recommend this dealership. they are the reason I am voting yes on question one. I HAVE CAUGHT THEM TWICE LYING ABOUT SOMETHING THAT NEEDS TO BE FIXED. ALSO THEY MAN HANDLE YOUR CAR BREK SOMETHING AND THEN MAKE U PAY FOR IT. IF YOUR CAR IS UNDER LEASE YOUR FINE THEY FIND NOTHING WRONG . IF NOT BEWARE AND GET A 2ND OPINION YOU HAVE BEEN WARNED.

Rachael Lebel was a very down to earth and competent saleswoman. She took the time to answer all my questions no matter how minuscule while making me feel comfortable with the buying experience. Rachael was very responsive answering promptly whether through phone or email and in my opinion was the biggest influence in me deciding to purchase with BMW of West Springfield. Along with Rachael being a very professional and intuitive sales person the front desk staff made sure to welcome me right away and offer any beverages multiple times during my many visits. Last but not least Jennifer the BMW Product Genesis assisted me with every aspect of features and capability of my new vehicle. She patiently walked me through every option while being very personable and enjoyable to speak with. These staff members are the epitome of what you want and expect when going to buy a vehicle especially from a luxury brand like BMW.

Working on purchasing a car called and spoke to Jason the assistant service manger. He went above and beyond in his advice, and provided great insight and showcased his knowledge and passion for the brand and model. We have called on this dealership multiple times and had services preformed there and are always impressed. We will continue to only trust this dealership with our cars. Highly recommend.Update: went back for a service had the pleasure of working with josh and Alan who were extremely knowledgeable and went above and beyond to help answer all my questions. Service was prompted and everyone was eager to help

Excellent experience working with Jason Paoletta, Assistant Service Manager .

Rachael Lebel and the complete staff took EXCELLENT care of us from making the appointment thru delivery!! Quickest and least painful negotiation Ive ever been involved in - the deal was so GOOD, that my excise bill hurt to look at as state charged way more than I paid!! My wife LOVES the car and I LOVE the deal!! BMW of West Springfield rocks!!

Ryan Leite, was the salesman who assisted me in purchasing my first BMW. Overall, Ryan is a large part of the reason my car buying experience was positive. Ryan was friendly, informative and attentive. Although I purchased my car during a holiday week, he ensured that I would have my car ready by the weekend to start the work week. Ryan was responsive, reliable, and flexible. He communicated with my insurance company, keeping me apprised of each step. His dedication to his clients is appreciated.

I recently purchased a BMW X3 from BMW of West Springfield and had a great experience. My salesman Bryce Piemonte was great to work with. He was friendly, knowledgeable and attentive to any questions I had along the way. I would definitely recommend this dealership!

My sales person Ryan was fantastic! From start to finish. Even after all was said and done Ryan called to check to see how everything was going with my new x5. Very pleased with him.My only complaint is there is only one finance person there.it made the process longer for us all. However Ed and Ryan stayed until almost 10 Pm to get things done. Thanks guys! Love my x5. It drives like a dream. Ryan I look forward to seeing you for my next car.

Nice people, super expensive prices. Then again, its BMW. But seriously, it is expensive to have your car repaired by them. The one thing I would add, is to make sure they have a replacement vehicle or loaner. Just call ahead and make sure that they have one. After all, if you are paying that much for the repair, thats the least they can do for you. Ultimately, they also have a really nice discount on car rentals at Enterprise.

Let me first start off by saying how awesome Bryce is. My new custom 2020 x5 is the second bmw he’s helped me (3rd with the dealership) with and everything could not have gone more smoothly. He’s very trustworthy and highly recommended. Jerome and the rest of the team are excellent and on point. There’s plenty of reasons why I will continue to make the 1 hr drive from newington ct to service and eventually purchase more excellent vehicles from them.