Sales personal treated us with great respect and treated us fairly there was no pressure involved with follow up phone calls transaction went smooth. When it comes time in 2 years to trade up again will definitely go back. Love my Kia beautiful car smooth styling and profiling would rate very highly

Great staff, Francisco Perez is the greatest salesperson I ever met. Will recommend to my family and friends

I want to thank Christine Vesce. She helped my son on his first car purchase. Taking the time to explain everything to him and what was the best choice for him.

I bought a car about a week ago from Francisco Pérez at balise Kia, he was great and very knowledgeable about my needs. Great salesperson

Love my experience with Jose! Super friendly and knowledgeable.

Great all around. They made everything so easy and seamless. Keep up the good work.

Sales is great, but service is a disaster. CC in sales was amazing helping us get set up with a beautiful looking and fun to drive Soul. So far though its been in for three unexpected service trips. Each time service denies knowledge of the extended warrantee we purchased and tries to charge us. It takes the finance manager dropping what hes doing and walking over to the service department to get this resolved each time. Now I have a car that doesnt realize its in park, and wont turn off yet service tells me I need to wait 3 weeks to be seen, and accuses me of being irrational when I say that a 3 week wait is unacceptable. What warrantee are we paying for if we cant even make use of it?Update, double checked the car, and once AGAIN zero coolant. We had this happen before within five days of owning the vehicle. Service says it was a petcock they forgot to properly tighten during pre delivery inspection. Beginning to think there is a more serious issue. Called the dealership manager, of course he hasnt bothered to call back. What wonderful customer service. I know where to avoid like the plague when car shopping now since Balise will sell you a lemon, do shoddy work and refuse to honor their warrantee.

I was in search of a new vehicle due to out growing the one I currently owned. Jose was very friendly and great to work with. I drove off the lot with a fully loaded vehicle at a great price. We’ll definitely be back!

I’m so impressed with Balise Kia! My salesman, Francisco, was FANTASTIC! He was so organized and on the ball! He got back to me quickly & worked with me to secure a deal pretty much over the phone. I drove almost 2 hours to sign all the paperwork and Francisco had already cleaned the car, taken care of my insurance, set up an appt to register my vehicle at my town hall and taken care of all the details to buy my trade. This was hands down the easiest car buying experience ever! I love my new Sorento and the incredible customer service I received! Thank you Francisco & Balise Kia!

I bought a Dodge Charger from Francisco at Balise Kia, he helped me get my dreamed car

Great experience here! I worked with CC and George, and they are both very helpful. Thank you Balise Kia, I love my new car!

Francisco helped us out, he was fantastic! He was very friendly, extremely polite, and extremely helpful in all regards, couldn’t recommend him enough! You should come here for any car needs and definitely ask for Fransisco!

Ill might seem biased because I work here but since Google asked me to review it, why not?Ive been a Balise customer since the 90s and its great to work at a Company where ethics and customer service still mean something.In fact, now that I think about it... Ive never purchased a vehicle anywhere but Balise. And my entire family consists of all Balise customers so this is a company Ive stood behind both as an employee and as a customer.We even have a family of Eagles living behind our dealership because its so awesome. (-:

Dont even deserve 1 star, I believe they charged me 900$ to fix something, that woesent necessary!! Still had issue after repair, upon return same code, only connection issue! Just dont go there, the service is bad all the way around!!

Dont waste your time with this place. Called about a car they said they were gonna hold it for me till the next day cause I was out of state. They texted me the next morning to confirm my appointment then as Im driving down not even 2 hours later they called said she didnt put the sticker on the car like she said she would and it sold. Then when I was at the dealership to test drive another car when I got there it didnt even have both brake lights.

Jose was AMAZING! I have been to about six car dealerships in the last few months and this was by far the best experience. The minute I walked in, Jose had the car waiting in front for me to test drive it. He was so helpful, kind, and easy going throughout the whole process. I was so thankful and happy with how great he was. If you go to Kia, ask for Jose! He was the best!

Brought my 2011 Kia Sportage in for service it needed 2 recalls and a oil change and tire rotation and the drivers window controller was not working for the back windows. I Brough in my car at 8:30 and left it all day. The lady Sarah contacted me around 2:30 and told me the we needed a new switch and we also needed a drivers door handle. When we arrived at 4:30 I was with my wife and we asked what door handle are you talking about. The drivers door handle was falling off and it would cost over 90 dollars it replace so we asked how this happened and was told it was like that when I dropped the car off. So I let them know that that was not how the handle was when I drop the car off I talk to a service manager named Gary Lindsay and he told me that that’s the way it was and I said listen that is not how the car came in with a broken handle if it had a broken handle we would’ve told you he says well that’s how it was that’s how our tech showed us so I told him that I was not happy with that and the tech had to of broken the handle putting the door back together or taking it off the check to Swiches he told me what he’ll do because he’s dealt with people like me he will order the handle along

An amazing experience here. I called up told them I wanted a seltos and they catered to me the entire way. Jose the salesman was amazing. Top tier customer service. He’s nice. Not pushy and got me whatever I wanted. Didn’t try selling me something just to sell it. Communication A+. The vernal manager George was a great guy to. This place was amazing and I’ll forever go back to this dealership.

I had an AMAZING experience purchasing my first car with Jose! I came in knowing what I wanted because I did not want the process to take too long so the fact that Jose was able to find the car for my quickly and get me in for a test drive was a HUGE blessing. He showed me all the features and was very knowledgeable on everything the car had to offer! He did an amazing job of explaining the process and getting me the best price possible for the car! Loved his energy and I will definitely be referring my friends and family members to come shop with him! Thank you so much Jose!

What a great place! Found a car very quickly with the help of Megan Dimo. The people are down to earth and dont pressure you. They were open to my negotiation and settled on a fair price. Everything was quick and painless, and the car is perfect! The free car washes are a nice touch. I highly recommend this dealership!

I just finish my 1st lease SUV. I had it for almost 4 years and I leasted again. I was working with CeCe on a 2nd lease and omg I had an awesome experience. I texted her with any questions I had about coming in and what SUV I wanted, the prices. She answered all my questions kept it 100 with me. I got in yesterday ran some number, talked about everything, test drive the car. Also signed all the paperwork with James. James made everything clear got a couple things added. I picked up the car today and CeCe went through all the features that come with the car. Im super happy with everything.😁 Seriously CeCe made my day!!

SEE CC at sales if you want a quick, stress free purchase and all the possible info you could want, to make a well informed decision when purchasing a vehicle. The GM stands behind his products and evened sweetened the deal for me during a moment of miscommunication. Couldnt ask for more from a dealership. Drove off the lot the same day.

Upon arrival into the Kia showroom, we were pleasantly greeted by Megan Dimo. She was bubbly and refreshing. She immediately took care of us and assisted us with the test drive of a Stinger. She took the time to explain the Stinger and breakdown the numbers when it came to purchasing the Stinger. She was very patient and kind. Authentic and not pushy to purchase the vehicle. This was an easy and wonderful experience in purchasing a vehicle. You are blessed to have an incredible person as Megan working for your company. Thank you Megan. And thank you Kia.

GOOD SERVICE!

We were taken care of by Megan Dimo who was Immediately enthusiastic and excited about our interest in a Kia Stinger. She showed us everything we needed to know about the car before taking it for a drive, it was so helpful. She made the entire process so easy and understandable for us when it came to the buying process. So kind and caring about us and our purchase!

Jose is by far the best representative I’ve ever had the pleasure of working with. I walked in on foot and left on wheels. Every single person who needs a new car. You don’t need a car. You need a car from Jose.

I highly recommend coming in and experiencing the fantastic service, when purchasing a vehicle. They worked very hard finding me the right solutions to put me in the right vehicle at the right price.From Sales to final finance walk through. Great experience.

The overall experience was very positive. It was a smooth and fast process for the most part. Our sales agent Megan provided us with awesome costumer service. The only complaint was the doc fees of nearly $ 700, which we found disproportionately expensive. The car was a good price overall, but that fee felt predatory.

Typical overpriced and useless dealer. Went to them when my Kia wouldnt start, they took a look and said it was fine, charged me $140 or so. The next day car wouldnt start again.Turns out the alternator was no good and not charging the battery properly. Fixed it myself for $60. Disputed the charged from Kia with my bank.Do yourself a favor and take your car to Lyndale Garage in Springfield, or for a slightly cheaper service Gurneys Service Station. Both have never failed me.

Had a very pleasant experience with Balise Kia. The showroom was very clean and the people very friendly.Upon entering I was greeted by the salesman, Barry, who was very attentive and informative to my needs for a car. He went above and beyond finding the color that I wanted. James was very detailed on explaining all the loan documents and extra products. When I picked up the car Barry did a great job on how everything worked. I would most definitely recommend Balise Kia to my family and friends.

Thank you Jose Perozo and the Balise Kia team for making the lease process fast and easy during these difficult times! You have a fabulous and dedicate team. I appreciate the time Jose took to go over all the details about the car and how things work so that I can get the most out of it. Thank you for your service!

Revised review: The manager contacted me and we discussed the issue. He was apologetic and offered me alternative numbers to call in the future. I am looking forward to seeing how future visits go because I love my car.Original review: This dealer used to have a great service department. The last two visits have been HORRIBLE. The last time, I was promised someone would look at my car the next day. It didnt happen and I didnt even get a call saying it would be delayed despite the fact I called several times for two days after I dropped it off.This time, I dropped my car off the night before for an oil change. I got a message early saying it was done. They refused to take my payment over the phone and leave the keys so that I could pick it up after work because I was too far away. Its impossible to talk to anybody. The worst service ever!

Jose was amazing!!! Was very good with answering all my questions. So kind. Got me into an amazing vehicle with a great deal. I definitelly will spread the word & get more people here. Jose made the process stress free. Thank you so much!!!!!! 😊

Excellent experience! It was my daughters first time buying a car and my second time dealing with Balise. Our sales person CC was nothing but nice and understanding. She took her time explaining everything and made my daughter feel great about the process of buying a car. Even when the DMV registration system was down for the day, George offered to have the car dropped off in CT for us. I would definitely recommend them and am glad my daughter found the car she wanted at Balise. Thank you for your great customer service.

My husband and I visited the Kia location with very little expectations of getting into a “newer” vehicle. Here’s a little back story to help you understand how Megan and the rest of the Kia staff, made our experience easier than we even expected...We are a newly married couple and just bought a home all within the past two months. So to say our credit scores have taken quite a hit is an understatement. Just when we though things were settling in, I got rear ended in an accident that ended up being a total loss of my vehicle that I had paid off years ago and loved. So, now back to our experience...We walked in and my Husbands mindset was we have a budget each month and we are sticking to it NO QUESTIONS ASKED, which is understandable due to our recent purchases. The minute we sat down with Megan I instantly felt comfortable. Unfortunately, we left that night with no vehicle. I went back the next day to further discuss options with Megan(my Husband was at work). Her and the rest of the Kia team crunched numbers and made numerous phone calls to meet my Husbands financial expectation and to get me into a vehicle that was safe, reliable and comfortable. Not only did they get me in a brand new vehicle that exceeded all my needs but Megan made sure everyone was comfortable and happy every step of the way! I would highly recommend Balise Kia and especially Megan! Not only did I get a new vehicle, I also made a great friend! Thank you so much Megan, you are truly an asset to the Kia dealership!

My parents bought a car from Balise Kia and they had a great experience. They worked with Megan Dimo she was very professional, she answered all questions and concerns thoroughly. I would definitely recommend Balise Kia and Megan Dimo to guide you through your car shopping experience!

We had amazing experience with the whole process from start to finish! Everyone was very friendly and helpful. Kylie was very knowledgeable and attentive. Victor was very fair, personable, and understanding. We recommend this dealership to anyone looking for a great experience. It was refreshing to have such a painless process after having poor experiences at other dealerships in the area. We will be coming back in the future and are very happy with our Kia purchase.

CC went above and beyond to ensure we got into a nice vehicle. She was very optimistic and pleasant! Made the whole experience quick and easy. I highly recommend anyone looking for a new car to go see CC!

The absolute worst customer service in the service dept. Ive been in the car business for 10 years and have never encountered such blatent disrespect. I believe Robert was the mans name i dealt with, he was rude, arrogant and a no it all, he spoke over me when i was trying to explain my car troubles, interrupted me when I was speaking and then they never even fixed the problem. I will never do business with this place again. They lied about what was wrong with my car. They never test drove it after they supposedly did the repairs, putting me and my sons life in danger. DO YOURSELF A FAVOR AND AVOID THIS DEALERSHIP AT ALL COSTS!

Awesome experience at Balise Kia, Johnathan marquez was amazing went above and beyond and i really appreciate all he did for me ..will definitely recommend Balise Kia go see Johnathan he will take good care of you trust meAfter having my car for 3 years I found out my name wasnt even on the deed, my ex wife name was after I told them to remover her from the paperwork, they removed me instead. Battery light came on in my car an stayed on for 2 years and they could never fix it. Totally worse car buying experience. Besides Johnathans professionalism it was awful. Will never shop there again..

Megan was the sales person that greeted us. She was absolutely fantastic. She treated us like we were family. She was very honest and so very helpful we would recommend her to all friends and family. If you go to balise Kia for a new or used car make sure you ask for Megan. She will help you with every step of the way. Thanks again!!! 😆

Nothing but great things to say about our sales rep, Jose..... excellent service! Very informative and knowledgeable; very personable young man, made us feel comfortable. Thank you! Everyone else was great too & we feel like we received a fair deal.

Jose at Kia Balise is THE BEST. Extremely helpful and knowledgeable and I just loved my experience. I will definitely recommend Balise to all of my friends.

Normally, I dont leave reviews but this is one experience I feel is worth mentioning. Car shopping is NEVER an exciting experience, but immediately I received a warm welcome by Jonathan. He made me feel like I was family, and made me feel at ease while looking through their inventory. He had all the answers to my questions and even on different brands! Though they didnt have what I was looking for at the moment, I can vow that I am going to wait because the experience itself was that amazing! Thank you Jonathan and everyone at Balise Kia, I look forward to seeing you guys again!

Dealing with CC made leasing my first car a breeze. She was so understanding and did not pressure me to make any decisions. She knows what she is talking about and is truly and amazing car sales- woman. Thanks CC!

Awesome service from both Ashley and Victor. They helped me so much, gave me payments I could afford. Overall, went above and beyond especially Ashley. Great service! Looking for a vehicle, new or used go see Ashley at Balise. Everyone at the store treated me like family. Highly recommend. If you arent buying at Balise, your not buying at the right place.

I was very pleased with the service Alyssa offered from when we pulled onto the lot to the time we picked up our leased vehicle. She was very knowledgeable and friendly and made sure to answer every question we had. The staff as a whole made reasonable effort to ensure we were satisfied with the vehicle and available accessories. There are a few things that could use to be improved upon. 1) Staff must be in full communication with each other and fully understand any and all information to be relayed such as pricing of accessories and how transactions will be handled. 2) If a customer is financing/leasing a vehicle an across the board payment plan is NOT something that should be used. Rather, a credit pull to ensure accurate payment information from the very beginning should be used. This is not discriminatory as I was told, but rather a personalized purchasing experience that ensures the customer has detailed information to make informed decisions. 3) Ensure that the vehicle has all the equipment and/or accessories that are listed so the customer does not have to chase them down or inquire about them and if an accessory is ordered and expected by a certain date and time, ensure there is communication with the customer rather than the customer having to stop in to the dealer to inquire. 4) If the dealer is stating they will cover the cost of an item and/or service please ensure that the item and/or service is not still on the customer bill of sale - this is a sure fire way to lose returning and/or future customers. If it werent for these issues I would have rated 5 stars.

Great experience, Barry was awesome! Sale was easy and enjoyable. I saw an add in the paper and they delivered as advertised, no hidden fees or pressure to get the clear coat :-) Will definitely recommend them to friends and family.

My experience at Balise Kia was excellent. It couldn’t have gone any smoother, I received the full customer treatment even as an employee. They helped me out as much as they could and I love my new Sportage!

Megan is amazing! She went out of her way to make sure everything went smoothly. Definitely a pleasure to work with!

Fix the problem !!! Nope . I thought they were great to buy a car . Never again buying a used car from this place. Bought a car with a crack bumber took 800 of the price but took it to gary rome couldnt believe what they showed me. I have all the pics before I bought it . I took to Firestone for alignment and balance. I couldnt believe that service manager gave me a paper of any car alignment on a otimpa. . Thank you Gary Rome and Fire stone honesty. Everday I been going about a problem and just kick you to the side. Say its fine just drive it . They dont care about your safety just the money .

I went to Balise Kia in a time of need and every member of their team was understanding and helpful. Each employee treats you as if you were a part of their own family. They are not pushy like most dealerships and really listen to what you want then accommodate it to your budget. They were quick to get me the vehicle. I absolutely love my new car. Thank you to everyone at Balise Kia!!

Usually I don’t do reviews, but I feel this is necessary. I went into Balise, as someone referred me to do so. I am in the process of rebuilding my credit, the person that referred me was in the same position and walked away with a nice vehicle. I gave it a shot, and I must say the professionalism, honesty, and thoughtfulness I got from Ashley the minute I walked into the door, I know I made the right choice. She worked with me, gave me options and was just so thoughtful. I’ve never been to a car dealer where the sales people thought about the customers before themselves. Not at Balise. Ashley was understanding and put myself and helping me out before anything else. Best customer service I’ve received ever. Amazing work Ashley, if you see this thank you so much again!! ❤️

Went in to look at the new kias. I had a 2009 spectra so its been a while since I bought a car. Megan greeted me outside and was immediately so helpful and pleasant. She made the entire process fun and easy! I did not feel pressured at any time. And felt like I was family! I would highly recommend megan to all friends and family.

Even though I didnt purchase a vehicle, without hesitation, Id recommend Balise Kia for future vehicles to friends / family. The website was easy to navigate, Ashley went above and beyond any sales person Ive dealt with. Quick follow up on financing, virtual tours, and easy to deal with. Overall A+++ service and inventory!

Had an appointment to test drive a used vehicle. Was met by friendly staff. I drove the car and decided to buy and then was told the car had been sold the night before. Waste of my time to drive 25 miles and test drive a car that isnt for sale! A simple email would have been nice to save me 2.5 hrs of my time.

My sales person Barry is great! No pressure, very friendly and personable. I live 2 hours away but came all the way to Belise for a great deal and service!

Kylie Alicea was the nicest most respectable sales team member we’ve encountered... Her politeness exudes what’s necessary of a customer service rep. Her genuine personality is what makes the visit worth it. If your looking for a good car and a good deal visit her down on Riverdale rd.

Instantly When I Arrived I Was Taken Care Of. Everyone Was Extra Friendly And Eager To Help Me With A Better Vehicle. Surprisingly I Left With A Brand New Vehicle The Same Day! And I Was Also Able To Trade My Old Vehicle In! Im Happy With My New 2016 Kia Optima! I Put No Money Down And No Payments For 2 Months! Strongly Recommend This Dealer! Thank You Balise KIA!

Damion was an excellent salesperson! He answered all our questions and was very personable and accommodating to our needs. We would absolutely recommend him and Kia of West Springfield MA. James who handled the financing was amazing as well. He didn’t pressure us at all. In all this was a great experience and we highly recommended !

I was in the market for a used Kia soul and was happy to find Balise Kia had what i was looking for.When i arrived I was greeted by Sage who was very polite and quickly got the car i was looking for. It didnt take long to get everything squared away as everyone there was extremely polite and professional. I am very pleased and would highly recommend them to all in the market for a new or used car.Great people great service will definetly be bringing my business to them!{added bonus there is a lot of cat people there as well}

We are only leaving this review because our sales person Isaiah was amazing. Me and my husband couldnt settle on a car to buy but Isaiah worked with us to the very end to get us into the car I wanted. im happy and so my husband. WE LOVE ISAIAH

This is the third time I have gone to this location and although my last interaction was not the best about 3 years ago I decided to suspend previous judgement and try again. Everything was professional, friendly and efficient. I walked in at 2:30 pm and left at 4:40 with signed paperwork and a deal I was happy with. I wanted to get out of the lease trap and finance a new vehicle and they helped me do all of it. The next day I had an appointment on the other side of the state and I had told them I needed to be out the door by 11 to make it in time. Given that I left towards the end of the day i was skeptical they would be able to pull it off. When I arrived at 10:30, the plates were on, the car was gleaming and my salesperson even helped me transfer some of my things into my car- she was awesome the entire transaction. Her name is CC and she is a no pressure, No BS sales tactics type of person- which I always appreciate. James the Finance person was quick and too the point and didn’t try to convince me into a mess of stuff I didn’t want to add on- only discussed what I thought I could use anyway.Thanks to these two I’m driving my 2020 Kia Sportage and I am happy to report I’ll return again when my other cars lease is expiring.I owe you all a beer!

My husband and I had an outstanding experience at Balise Kia of West Springfield, MA. I Love my Sorento and especially loved the no-hassle procedure from start to finish. After two frustrating months of car shopping online during the Co-Vid shutdown, it was a delight to get a real-time response on my phone inquiry from Jose at Balise Kia. He did not give the standard, “I’ll check and get back to you.” He asked me to hold while he went directly to the car to check the features I wanted to know about. Then on a different ‘new arrival’ Sorento, (a car not yet pictured on the website), Jose took four photos of the exterior and interior and sent them by text within minutes. Within an hour we arranged to meet Jose on the road ‘half-way’ to see the Sorento that was everything we wanted. A next-day meeting with the finance mgr. was prompt and hassle-free. Within an hour, Registration, new plates, a car wash and a full tank we’re waiting for us to drive right off.As a senior citizen with many car purchases over the years, this was by far the fastest, easiest and most enjoyable purchasing experience I’ve had so far. Thank you, Balise.

The sales rep (Isaiah Sanchez) was wonderful to work with. Very helpful and went out of his way to make sure I got the car wanted. Everyone at the dealership made everything go as smoothly as possible. I chose Balise because they have been in the area for a long time and I know they will be there if I have any questions or issues in the future.

OMG!!!! Megan was absolutely fabulous working with me today! We started in the morning and ended with the moon! I can’t believe someone would be so patient with me during a transaction like such. The attention to details was best for me as I needed to be talked through each step to best understand what I was signing up for. My family and I are elated and thrilled with this purchase and the customer service that came alone with it. I most appreciated the team effort from both James and Megan as we switched back and forth between conversations to best assess my new purchase and what is best for me moving forward as I drive a ton. James was amazing overall as well, very patience and he too repeated details that I absolutely needed to understand. I appreciate the care and concern and it great to have learned real people are hear servicing those of the community with new purchases. Thank you so much for this it was a enduring process but I walked out with a smile.

CC Vesce and the team are amazing! I needed a car ASAP and with what is happening these are hard times. You guys are amazing again thank you!

Sage was great to deal with. He listened to everything I wanted and I absolutely love the car i purchased. The process was smooth and fast. I would recommend him to others!

Megan was great! Quick and easy. Perfect solution for mom and peace of mind for us. Happy with our new Kia Forte. No hard sell but plenty of info from Megan. Got us the car we needed.

We recently purchased a new KIA Forte and were very pleased with the attention and service. Jonathan was excellent from start to finish in taking care of every detail. The trade- in for our car was very fair as was the final price. Jonathan was very patient and thorough in explaining everything about the car and the technology package. Everyone at the KIA dealership was pleasant and attentive to us.

Quick and painless. Very friendly service. Jonathan was great. We leased a Kia Optima for a great deal. Shopped around other places but couldn’t find a better deal than Kia.

Love the amtomphshere as soon as I walked in the door. I was greeted right away and instantly felt comfortable. Very friendly associates who made sure to give me the best possible deal, which they achieved. I would recommend anyone to come here to purchase a car. Come in and you wont be disappointed. Ask for Jonathon and hell take care of you.

After getting into a hit and run, I was left with finding another car to own. I chose to go with Balise Kia for my next car. Ashley did an amazing job, and was super professional. It took me about a week and a half to get a check from my insurance, so that delayed the whole sale. She (Ashley) still stood by me, and did everything she could to hold on to the car. I’m so grateful and amazed of the wonderful job she did.

Jonathan was absolutely amazing. Very kind, polite & placed no pressure on me whatsoever. Jonathan was willing to work with me and help me get into the car that I wanted& he successfully did. He went over above and beyond for me and I am extremely grateful.

These guys were great! Low pressure & the process was extremely easy!! Sage asked all the right questions & made sure we were in the right vehicle for our family. I highly recommend Balise Kia!!

Sean my salesperson was a pleasure to work with. Not pushy at all. I Got a very good deal on my Toyota RAV4. I would gladly recommend Balise Kia of West Springfield to anyone looking for a good deal on a new or used car.

Sage and Victor were wonderful to work with, helping me through a tricky state move/financing/name change with ease and humor. I got a beautiful car at a great price. Highly recommend experience.

Bought a 2020 Kia Sorento from Balise Kia in West Springfield during this pandemic. Scheduling an appointment with the James Roule was not a problem, he also did our financing which was a great experience. The car I chose was clean and covered in plastic for our test drive. Mike Spanello met with us after the test drive. He was extremely helpful, professional and respective to what we were looking for, both in a vehicle and financially.Cece Vesce made sure the car was ready for pick up and assisted in anything we needed. All three of these employees were pleasant professional,knowledgeable and friendly. Having had disappointingly sour experiences purchasing vehicles with other dealerships, would highly recommend Balise Kia for a smooth, carefree and friendly experience.Thank you for all you did.

This was the easiest car purchase Ive ever experienced. Highly recommend Jose Perozo in sales.

The service was great and they let me make my own decision without being pushy. Kylie Alicea was very friendly and very helpful. I would definitely recommend all friends and family to go there

Had trouble getting a car at other dealerships. They worked with me and was up front about everything. Will definitely get another car from here. Best person to speak to for a car is johnathan. He works quick and always updates you on whats going on. I left today with an affordable payment and the car I wanted 👍👍👍

Kylie the sales lady was great. We looked at few different choices and pick out what was in my best interest for what I could afford. Victor the finance guy great deal with as well. Everyone their is very friendly!

Just purchased my 2018 Kia Soul today and I am so pleased with the experience at Kia Balise in West Springfield Massachusetts. It was my second time around here but today it all went down :-), thanks in part to the awesome sales associate Jonathan Marquez and to the upgrades Kia has done to the soul in the past couple years. Looking forward to the Miles of Smiles!

Megan was amazing every step of the way. I had a million questions. She took time and I came back different days because I was undecided. She took the time both days to answer all my questions. She displayed a level of expertise when explaining the options of the Kia and my personal options. She was very friendly and helpful. I am very happy with my new car and the experience I received from balise and Megan!

Everyone at Kia had great personality’s plus. They all took extra steps to make me feel very special .I love my Kia Soul and I will recommend Kia in West Springfield to my family and neighbors. Sage is a great salesmen he helped me to decide to get the Soul. I also loved talking to the woman sales persons who were also very helpful.

Ashley is great, receiving beyond excellent service from her. She has answered every one of my questions without hesitation and in a timely manner. Highly recommend Balise Kia in West Springfield, and be sure to ask for Ashley! Thank you so much!

Very nice. Staff was supportive, knowledgable and friendly. Must be popular, the staff was very busy and every chair was full. Great experience.

My experience at Balise Kia was a great one! I had Jonathan as a sales rep and he was honestly a great salesman!!! He took the time and worked closely to get me everything I wanted in a car. Most importantly he had very good patience while I asked many questions and look at a few different cars.

Customer services was great I came in with low hopes of getting a car but when I began to speak with Sage And express my problems. He told he can work with me and guide me into make the best option. Also the team work between sage and Jonathan Really sold me they never dropped the ball and helped me make the best decision of my life.Thanks Guy for everything

Even though I didnt purchase a vehicle, without hesitation, Id recommend Balise Kia for future vehicles to friends / family. The website was easy to navigate, Ashley went above and beyond any sales person Ive delt with in recent memory. Quick follow up on financing, virtual tours, and easy to deal with. Overall A+ service and inventory!

Best and most quick sales experience Ive ever had. Isaiah got me into a soul that I saw online and gave me the best deal ever. Though it was used it ran like a dream Balsie KIA has good quality vehicles I highly recommend going to Isaiah or James.

I bought my 2013 Chevy sonic from them and though it was my first time financing a car, it was my first experience and best one as well. Isaiah made everything easy for me and helped understand everything. And James who I think was one of the managers was awesome and gave me really good offers on protections. Everything was perfect. Which is why im having family buy a car from there as well.

The people were nice. We were able to make a fair deal. They were a little eager to make the sale but Im used to salespeople being that way. Overall it was a positive experience, I am happy with the deal and the vehicle.

I just want to say BALISE KIA IS AMAZING!!! Ashley went above and beyond. She has been working with myself and my husband for some time now. She is extremely patient, understanding, and beyond helpful. Happy to say I did my business with Balise. If anyone is looking for a vehicle, go see Ashley at Balise KIA!! COULD NOT BE HAPPIER!!

I worked with Megan. She clearly explained the information I needed to make the decision to purchase my car. She was very helpful after the sale was made.

Five stars because my salesman Jonathan was great! I HATE car shopping and Jonathan made it pain free. This man is a saint and deserves a raise, he had to put up with my indecisive butt for two days. I was not sold on a Kia, but I ended up returning the next day and buying one because Jonathan was so easy to deal with. I refuse to give my business to jerk salesman that just want my money. Jonathan was genuinely concerned that I would be happy with my purchase and he took every step he possibly could to do so. I highly recommend working with him.

He was amazing. What I asked for he made sure I got. I’m very pleased with his professionalism. I would recommend him in a heart beat.

This was the easiest most pleasant car buying experience I have ever had. Megan at balise made it so so so easy every step of the way. She made sure I was comfortable with my payments and the vehicle I wanted. She helped me understand all the features and functions that this new car had! She did not pressure me and did everything at my pace! I would highly recommend Megan to all friends and family! If youre looking for a new or used car go see Megan at balise. You won’t regret it!

Megan is absolutely fantastic! I was so nervous to get a new car that would be the right fit, but she was patient and understanding to help me find exactly what I was looking for. I wouldnt have wanted anyone else to go through this experience with. She is a true gem & I am grateful to have a new car and work with a wonderful company.

I was in the market for used car when I came to Balise KIA. When I entered the building I was greeted by Ashley with kindness and professionalism. Who took the absolute best care of me throughout the process. She was diligent and hardworking and made sure I got what I wanted at the price I wanted it at. Most dealers will just see you as another customer, but not this one, they will treat you as if you have been best friends for life. With their phenomenal attitude and desire to work for their customers, I would gladly recommend them to anyone looking for a new or a used car. My biggest thanks and gratitude goes to Brian Rogowski (GM) for making this purchase possible. Rock on my friend!