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Reliable Collision Repair
31 Providence St, West Warwick, RI 02893, United States
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Reliable Collision Repair
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Li
Review №1

Due to an unforeseen accident, I needed collision repair on my leased vehicle. So happy that I came here. All the work and communication were fantastic. Thank you again!

Ch
Review №2

After my car was hit. I came here for body work. The staff was friendly and professional, my daughters loved the shop dogs and they dealt with the insurance directly. I was pleased with communication and my car came back looking brand new and even detailed.

Ke
Review №3

Just picked up my car this afternoon ! I am beyond satisfied with the service Randy and his staff provided me. My car looks brand new. The office staff is very polite, friendly, and made the whole process very easy ! I highly recommend them!

Ke
Review №4

They stepped up when enterprise rental didn’t deliver my rental reliable gave me a beautiful truck to use while mine was being repaired.They sent me text updates on the progress of the repairs and when I picked up my truck it was beautiful the repairs flawless with life time warranty on the work they did they also detailed my truck I highly recommend them I mean highly thank so much

Ed
Review №5

Beautiful job, like new. Kept us informed the whole time. Thanks!

PJ
Review №6

Was recommended by a neighbor and was not disappointed. They did excellent work and picked up and delivered our vehicle by flatbed. They also provided one of their own rental cars which was very nice. Good communication and they took care of everything with the insurance. I would highly recommend.

So
Review №7

Reliable Collision Repair is an outstanding repair center. Customer service is excellent! To us customer service is #1 then obviously quality of services.A coyote ran infront of our brand new 2021 Kia Sorento on I-95 the night we picked it up from the dealership. Our Front bumber and radiator were destroyed. It was a devastating. The next day my husband called around and every repair center said because the car was so new it would be months before they could get parts especially with covid going on.So he called Bald Hill Kia and asked them what to do. They told him when they need body work Reliable Collision was where they bring their cars. Our experience with Reliable gave us peace of mind. We explained we wanted all genuine Kia parts and that we were waiting to hear from insurance. Despite only having a claim number they got to work right away.Covid did make things take a little longer than necessary but a month later and you can not tell the difference between our car and one at a Kia dealership. (Other than dirt and bugs from daily driving)The secretary was friendly, professional and responsive. Any questions she could not answer she got back to us very quickly. The service guys were great. At one point I just wanted to see it. Even though they were waiting for parts and it was missing whole bumper they brought it to the lot so I could see it. No one made me feel crazy or was annoyed with my request. Instead they said Absolutely no problem.When we picked up our once again new car the owner came out and apologized for longer wait time, although it was completely out of his control. Not once did we even have to talk to insurance company they did all the work. Will not go anywhere else should we ever need to have body work again.

Mi
Review №8

Very professional also very clean and late model rentals no need to run around would definitely refer someone

Ch
Review №9

They do really great work at this body shop. I have used them several times for repairs and have never been disappointed. They are friendly and informative throughout the process. No bologna or headaches. They are great to work with!

Su
Review №10

Was very reliable and fixed my car exceptionally well. Paint was done perfect. And they cleaned the car spotless. Need to get better customer service with a nice attitude when you call not someone who says we will call you when done very rude.

Mi
Review №11

Great service good people to work with. They deleted on time.

Ry
Review №12

Great customer service and they updated you at least once a week during the entire process.

St
Review №13

They did a wonderful job repairing a dent in my car. They kept me up to date daily on the progress made and finished before expected date. Car was washed and waxed and looked absolutely amazing, Thank You!

Al
Review №14

I was disappointed my car was in a accident but thankfully I went here. I cant even tell now that my car was in a accident. I was informed about the process given a estimated time of completion and Im amazed at the finished product. Glad I went here to Reliable Collision. Unfortunately I have used other places previously and I did not receive anywhere near the quality of work I received here. I Recommend this place HIGHLY!!

Th
Review №15

The job was done exceptionally. The custom service was excellent. Randy went out of his way to make the process easy and satisfying.

Th
Review №16

As a business owner myself, I know the value of quality service and communication.The quality of service that I received from Reliable Collision truly was, in every way, top notch. They were incredibly helpful, professional, and punctual. I received regular text updates on the status of my truck, and everything was finished more than a week ahead of schedule.The work came out PERFECT! Not only were the repairs done perfectly, but they also reconditioned the interior and exterior of my truck, to make everything feel like the day I bought it.I cant speak more highly of the owner, Randy, or his team members. You dont have to hesitate, let these guys take care of the work you need done, you wont regret it.Tom StanleyOwner - Future Sealcoating Company

Li
Review №17

Had my 2019 Hyundai Tuscon detailed to remove stains from bugs and trees. Fantastic service.

Hi
Review №18

Top notch. I did not have to lift a finger! I called Randy he told me to drop it off and had a rental ready for me. Then reliable handed the whole insurance claim from start to finish. Easiest process ever! Highly recommend !

Jo
Review №19

The repair word and estimate were given in a very timely way and there were no changes. The work was completed in a timely way and the quality of the repair work was excellent. I was kept informed every step of the way and I highly recommend Reliable Collision for anyone looking for good work at a fair price.

Ra
Review №20

Excellent customer service! It was done before the target date and super clean upon pick up!

fr
Review №21

I recommend anyone looking for a class A body shop to use Reliable Collision They take care of everything from start to finish staff is very professional and friendly rentals are brand new the owner Randy is very knowledgeable and a pleasure to work with and the whole place is immaculate which tells the kind of work they doIf you want the repair to be done right this is the place

St
Review №22

Excellent job on my repair and excellent communication and service.

Bo
Review №23

Excellent service and excellent work. I hade work done on my 1972 classic Corvette. Randy went above and beyond. Very satisfied.

La
Review №24

Randy runs a top notch Service Dept. I would love to say I dont go there often but with 4 vehicles and a company truck, been there many times and never had bad experience.

es
Review №25

I had a car accident and called a couple places. Decided to go with this one because they were so accommodating. Actually Everything I needed was completed from the car rental type to the finished product. They repaired the car close to perfection with just a slight hiccup. I brought to their attention and without hesitation they rose to the occasion. I am very happy with the service I received from Reliable Collision. And I think you will be too....oh and if Sara is helping you - you will be All Set.

Na
Review №26

After my car accident I am glad I chose them to repair my SUV 🚙 .... The service was great from the rental to taking care of all insurance matters .... They kept me notified with text messages on the progress of the repair .....P.S >>> If Sara is to help you she’s the best 👍😊

Bi
Review №27

Such a pleasant experience. Staff are excellent. They answer any and all questions. And make you feel comfortable. I highly recommend

Mi
Review №28

Great job, looks great and on time!

Do
Review №29

Very courteous and helpful staff. Their work was outstanding and completed in a timely manner. Reliable Collision lives up to their name! Very satisfied!

Su
Review №30

Reliable was the best place I have ever been. They walked me through the whole process of getting my car fixed after my car was hit. They let you know every day by text what is going on. And they give you rental and they are all detailed and all very clean. When I did get my car back it was spotless inside. It was like they detailed it. I love Reliable Collision!

Gr
Review №31

I recently had my Toyota Tundra at the shop for an assessment and repair after an accident where I was rear-ended. Dave was very up front and honest about the massive repairs required, including an entire new frame, and worked with my insurance to total the vehicle which was the correct course of action. Very honest business, excellent communication and a very clean and organized operation. Would take any of my vehicles there for repair without question.

ce
Review №32

WOW! It is rare nowadays to come across people who clearly care about what they are doing, and go above and beyond to provide the best possible care for their clients. Greg is absolute best in class and handled everything soup to nuts! Seriously if you get rear-ended, don’t bother with your insurance. JUST CALL GREG!

Co
Review №33

The staff at Reliable Collision were incredibly professional and knowledgeable during my repairs. They were wonderful to work with, kept me updated through the entire process, and we’re always willing to answer my questions.

Mi
Review №34

The service was amazing at Reliable Collision. I have never been to a repair shop, that cares so much about the customer. They handle the insurance company, and make sure that all the proper repairs are made. Top notch! I would not go anywhere else. The car even came back detailed, complements of the shop. The inside looks and smells great! Thanks everyone at Reliable Collision. Keep up the great work!

Ca
Review №35

Everything about my experience with Reliable Collision was positive. The staff are accommodating, friendly, and professional. I was surprised that they remembered me from the first time I brought my car in. I really hope I dont need to have any repairs done again, but if I do, this is where Im going.

Ma
Review №36

Excellent customer service. As soon as I walked in Greg took care of me. He was very pleasant to work with. When my vehicle was done it was immaculate and the job was done professionally. The rental they gave me was excellent. I would recommend them to everyone.

Ad
Review №37

Everyone there was extremely pleasant to work with. Randy & Tara were both very helpful, respectful, upfront & honest about everything that happened to my vehicle.

Ma
Review №38

Had a bed panel replacement done on my Silverado. The staff was very polite. They made sure I was well taken care of and their text updates were a great way to keep me in the loop on the repair process. When I got the truck back, it looked better than when it was bought four years ago. Will certainly recommend to others.

Wi
Review №39

Very happy with the service.

Sa
Review №40

I recently had the pleasure of working with Randy and the staff at Reliable Collision Repair on behalf of a client. They immediately set up a rental and worked quickly with the insurance company to have the damaged appraised and the work authorized. Randy and his staff were professional, organized and very friendly, which made my client happy and my job easier. Most importantly, they did a fantastic job repairing the car and my client was very satisfied. I highly recommend Reliable Collision and wouldnt hesitate to use them again.

De
Review №41

From start to finish I knew where my car was in the process thanks to text updates and calls from the Reliable team. No issues whatsoever; a great experience after such an unfortunate accident. I will definitely refer others to Reliable!

Ge
Review №42

When you walk in the door and meet the staff meet and Ron the owner, you will be amazed at the quality of work that is done in the small building. There is no one out there who is dependable courteousand has rental cars. Their workmanship is professional, there honesty and workmanship is unmatched by any other body shop. Ive recommended this to my neighbors my friends. When you get your car back you will not recognize it the work is that good.

Sh
Review №43

Randy was one of the most understanding and kindest people weve ever worked with. He was extraordinarily accommodating to our situation when we had our accident. Reliable took our car in on a last minute basis, and stayed after their hours to make sure that we were situated while our car was in their shop. They sent us text updates throughout the process letting us know what progress was being made to our car so that we werent left wondering what was happening in the meantime! Our car was also fully and thoroughly repaired a week before their estimated completion date which has both my husband and I pleasantly shocked! Randy also assured us that our repairs had lifetime warranties, so if we did have any further issues, we were welcome to come back and get them fixed! Were so thankful for their hospitality and highly recommend that you bring your car there when/if (hopefully never) you find yourself in need of a repair! 10 out of 5 star service because they went above and beyond!!

Er
Review №44

The customer service that reliable collision provides is by far the best I have ever experienced. I have dealt with them twice so far and each experience has been top notch. From not only doing the work on my vehicle that needed to be done but also taking out some small dents at no charge to givening really good advice on dealing with the insurance company. reliable collision is by far the best collision repair shop Ive ever dealt with. They true love and take care of their customers.

Ma
Review №45

This is the second time I have used Reliable and the work is impeccable. I highly recommend using Reliable. I have a 9 year old Tacoma and it looks brand new. Keep up the great work!

Sh
Review №46

Always reliable with top notch service!!

Ro
Review №47

Great service and help in getting repair started. Very friendly staff.

Ka
Review №48

I never expected to be so pleased with an auto body establishment. As a customer, I felt my situation and questions were approached with sincere concern and professionalism. Randys approach and knowledge A++ and Lins patience A++ Everything, from beginning to end, was handled in a very smooth manner taking what started out as a very stressful situation away. The customer service throughout and job done on my car was superb.

El
Review №49

Very friendly staff who kept me updated through my whole ordeal. I would recommend both having a vehicle fixed here and getting a rental from here. They do it all!

Al
Review №50

Prompt courteous service. I highly recommend Reliable Collision. Randy helped me get a rental and even helped me deal with the insurance company. My car was fixed quickly and it looks better than it did before the accident.

St
Review №51

Fantastic body shop. Timely, dependable and will go above and beyond what is expected. Highly recommend!

Sa
Review №52

Great customer service

sq
Review №53

I am extremely happy with the work that I received from reliable Collision I will recommend that place to everybody that I know or meet.

Ro
Review №54

Reliable Collision did an outstanding job on my car! I was super happy with the service and will definitely use them again!

CH
Review №55

Randy and his team are great. Best ever experience ever with a body shop Thank you again !! Highly recommend this Body shop

Mi
Review №56

Finding a decent, honest repair shop can be taxing. Many people have horror stories about visiting the wrong shop. Fortunately for me, I was referred to Reliable Collision. I worked directly with Randy and he immediately put my concerns and worries at ease. The work was flawless, my vehicle looks better than before the accident. Not only did Randy return my Volvo to me in sparkling condition, but I had my vehicle back in less than 2 weeks, that is unheard of. I highly recommend Reliable Collision and will continue to work with Randy, he has gained a lifetime customer with me!

to
Review №57

Very attentive and prompt.

Ci
Review №58

I am impressed with the service we received from beginning till the end. My daughter was involved in an accident and im sure everyone agrees this is very stressful. We didnt have rental on our insurance but reliable put her in a car the day ww went in. We had the car for four weeks but were only charged for two of them. When her car was completed randy the owner met with us and went over everything that was done to the vehicle. We were upsated through out the process of the repairs. Every employee that we came in contact with waz so polite. If i ever have to deal with an accident again this is where we will go.

Be
Review №59

Great place to do business with. We would use them again if necessary

Mi
Review №60

Everyone were efficient and easy to talk to from Randy to the whole staff. Got my car fixed just in time for Thanksgiving.

Ch
Review №61

Incredibly nice staff, good service, quick and easy.

Mo
Review №62

My wonderful car was in an accident on our first real snow storm of the season 2/9. My husband went to Hyundai to ask who they use for collisions, the service man said Reliable Collision. My husband called Reliable, they quickly came and towed the car on 2/10, my husband followed them there where he was quickly and efficiently taken care of. I followed up with them on 2/14 was told my insurance hadnt been in contact with them, so I called my insurance right away and was told by them Reliable could only fit them in on Thursday the 16th. Once that was all set my insurance told me, his words, boy they really have their act together!! Your car was all apart, reusable parts on one rack, all damaged parts on another rack. Everytime I go there its like that. So I thought well thats good. I really have nothing to compare it to as this is not a natural accurance in my life. I also explained that I needed my car by 3/8 as we are driving to go on vacation. They explained this would be a tight time frame the parts are on back order. So now Im worried and resigned myself to the fact that we are renting a car, which is an added expense. Well I got the call on 3/1 that my car will be ready for pickup on 3/3!!!! I was sooo excited!!! I go there today to pick her up, and shes beautiful!!! So clean shiny inside and out. The owner himself explained everything to me. Excellent experience!! So glad Tarbox Hyundai told us to go there. Thank you Reliable Collision for everything 😄

Ji
Review №63

I took my car herevto be repaired after a rear end collision. I had a small dent less than an inch on my rear bumper. Was told 3 days for the repair, it took over a week and the rental I was given was infested with mold. The rugs smelled like wet dog and were wet the whole time I had the rental.

MI
Review №64

Wonderful

St
Review №65

The best

Information
41 Photos
65 Comments
4.9 Rating
  • Address:31 Providence St, West Warwick, RI 02893, United States
  • Site:https://reliablecollision.com/
  • Phone:+1 401-823-4770
Categories
  • Auto body shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–4:45PM
  • Thursday:8AM–4:45PM
  • Friday:8AM–4:45PM
  • Saturday:8AM–4:45PM
  • Sunday:8AM–4:45PM
Accessibility
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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