Was in a fender bender, dented a good bit in the front of my jeep, got my jeep back much sooner than I expected, it looks amazing, cant even tell it was ever wrecked and they matched the paint perfectly!! Workers were very friendly and professional! They even stayed over so I could pick up my jeep that day. Thank you Elm Grove Collision!

The customer service was outstanding. The process was easy. They delivered on time. Was very satisfied

I was in an accident in January 2021.I have had to take my car back several times to have things fixed. I was riding down the road and a seat belt they replaced fell off. So my trust in the work was lost.I also left messages for the owners to call me about parts missing out of my vehicle and they never called back.Receptionist is very kind.I will never go back here again.

We had to take our vehicle here after a collision and they were quick, professional, and my car looks brand new. The front desk receptionist is unbelievably kind and knowledgeable. Will be the only place I take my cars.

’ve said it before and I’ll say it again. Elm Grove Collision is the best, and if you encounter an unfortunate accident these are the people your going to want to have your back. They are caring, compassionate, prices are great, and they guarantee their work. They are also a dream to work with! Not much more you could ask for. I wouldn’t go anywhere else.

The staff was absolutely perfect. Completely courteous, Kind, Knowledgeable, and professional.The technicians that do the bodywork are absolutely fantastic. Plus the building is always clean.

Horrible experience! Estimate was for 2 days and it ended up being 3 weeks for a bumper repair and new headlight. They didn’t even put a new bumper on just fixed it and painted it. Lots of overspray. No communication whatsoever in letting us know what was going on a new time frame that it might be done. I called them 3 times during this 3 week period and every time told it would be done the following Friday. So, we’ve had the car back 6 days and tonight drove it for the first time after dark and the headlight they “fixed” doesn’t even work.

They did a great job on my Jeep. I ended up with water in the headlight and they ordered the part and replaced it. They guarantee all work done.

I didnt get her name but the lady at the front desk was so sweet and great to talk to. Very helpful. Great work on my Mothers Dodge Journey. Would definitely recommend!

Terrible customer service!! Had my truck 4 days longer than they said because of their incompetent employees. I had to keep after them because they said they would call if they were going to keep it longer. The rental car was more than my deductible. Offered no customer care for loss.

Very professional very knowledgeable great place to get work done and everyones very friendly

The service is fast and friendly!

This shop charged me money that they received from my insurance company. When I picked up my car they said I had to pay my deductible plus the money not covered by my insurance. I later found out via my insurance company that all payments were made to shop. When confronted, the shop proceeded to tell me that they could keep my overpayment because they had a new “final final” bill after I had paid the final bill in full. On this new altered bill were new charges, unbeknownst to me, and requests to my insurance for payment almost a full month after I paid the balance and the car was returned. They said my receipt showing a zero balance was not correct and I didn’t need to “know about” the other requests made to my insurance. They said my zero balance receipt did not mean the car was paid in full. They literally changed the rates and paperwork after the car was paid to justify keeping the overpayment. This is like a business charging your credit card later after you have already completed the purchase. After much dispute, they returned my money. BUT this is extremely shady, possibly fraudulent. Proceed with caution.

Great customer service. Vehicle repairs for collisions are not want anyone wants to do or deal with but my expierence here was great! The secretary at the front counter was very welcoming, and just pleasant. They all work fast and efficiently.

If I could give 0 stars I could. I took my car to them to have a bumper replaced. They initially quoted that it would take 1 day. I dropped it off the night before so hey would have all day. I waited and waited for a call that it was done and finally when I called, they said Oh well we painted it, but it isnt the right color and we need to keep it to get it right. Well that sounded nice, except that I needed the car so I picked it up.Fast forward a month until I could get it back in. Dropped it off at night again and told them I would need to pick it up in 2 days. The second morning, they called and said that mine would be painted next (so it had sat there for an entire day without being worked on at all). THEN they scratched it( around noon) and it apparently would take another entire day to fix this. They recommended that I pick it up and then bring it back YET AGAIN to have this scratch fixed. I was not agreeable to this situation and I was given a hard time about getting a rental carI still dont have a car back and my bumper repair has taken 4 days and counting and they also scratched my car in the process. I would not take my bike here for this kind of treatment. If you do go there, make sure you dont pay a penny until they actually get it right.

Very friendly and quick return time!

Absolutely sickening. DO NOT TAKE YOUR CAR HERE!! I got into a minor accident with little to no damage. My car was towed here and after being inspected, was left outside and unlocked. It had close to $6000 worth of firefighting gear inside. My car was opened casually by someone and everything taken inside. Then never even called to tell me even though they had it on camera and I only found out a week later after my car was done and noticed everything gone. The manager said he would make it right. Called today to tell me there was nothing he could do. I think its an inside job. Im reporting them to the BBB and the US Attorney General. Dont go to elm Grove collision!

Horrible collision place. Insurance company had us take our humner there the door was damaged asked for an estimate they tore into the door inside door couldnt get out but window rolled down so you could open from outside now cant get outta vehicle period like they sabotaged us so we have to bring it back insurance didnt authorize it so i dont know why they tore into my door. And i had to pay for a loaner vehicle and after they screwed it up they asked to bring it back pple do have jobs. Worse collision place in the valley. Go to j & l in bellaire ohio much better work they did Change out weston bull bar which is a bolt on item. And fog lights which are bolt on items anyone can change. Leave the collision repair to the pros elm grove collision

I worked inside of Elm Grove Collision at the Enterprise rental desk. In this job I got to interact with customers from Elm Grove as well as all the other body shops in the area. Based on those interactions and what I saw working there every day when my wife got rear ended this is where I brought it. I believe they are the best in the area.

The staff are knowledgable and friendly and the work done to my car was top notch.

Great place. They do really good work.

Great services good job on my car I would go back to them

Redid the whole side of my dually, bedside, two doors mirror and repainted/blended the whole passenger side of it. Looks great, quality job that was pretty involved. I cant be happier and would definitely recommend them regardless of some of the other reviews.

They did a great job on my car but I would enjoy to no the guest WiFi while I was there

They have zero customer service. They dont communicate with you about whats going on, my pick up date has changed four times now, and I have only received one phone call from them period.My car will have to have one fantastic repair job for me to ever even think about taking anything else to them.

They always do beautiful work!!

Horrible place to do business with! DO NOT GO TO ELM GROVE COLLISON if your looking for any type of professionalism! Worse in the valley!

Awesome performance and people

Fast and great service

Couldnt get in to get an estimate

Great service

Decent.

Amazing job