Excellent Service from Zana!! This is the second time Zana has assisted me with the purchase of a new phone. Shes super knowledgeable about the different services that AT&T provides and she recommended a better plan for me today. Overall a great experience and I highly recommend this store and most of all how professional and efficient Zana is!!! Thank you Zana!

The humans who work at this store are so kind and friendly. Ever issue I had along the way with upgrading my phone they were happy to help me with. They’re taking good covid precautions and I felt safe each time I came in as well.

Caution ⚠️ ! Prepare to experience the Bait and Switch! We went in to upgrade based on their current promotion but the phones we were looking for were not available in store. We placed the order and recieved the phones at home. When returning to the store to activate the phones, we were told by the Cassandra, the manager that the promotion we were offered had expiered and they would not be able to honor it . This reulted in a loss of time, trust, and a couple of loyal customers who had been with the company for years not only for phone service but also for internet and Direct Tv. We refused to stay with a company who cant reciprocate loyalty and respect!

I upgraded my phone in August and traded in my iPhone X for $300 toward the new phone. Never received the credit on my statement after 2-3 billing cycles as I was told, so after following up I found out that the rep that helped me had processed a different phone than what I traded in. What should have been a routine process of trading in an old phone took hours to resolve with AT&T support over the phone. Also, the store was unable to help me in the resolution, I had to gather all the information and figure it out with corporate support/billing.

I came to this store in hopes of meeting with a manager, Ive previously met with. Instead I was very pleasantly surprised to have been assisted instead by Alexis! The attitude on this young woman was positive and upbeat, and more to the point absolutely made my wife and I feel as if we got the best deal of our life. We walked away with Top of Line phones for all members of my family, and Alexis didnt disappoint by helping with all the necessary tech questions related to them. Alexis thank you for making a stressful process, seamless and comfortable! Thanks... AT&T please give her a promotion!

Came in with my wife to upgrade just my phone and Alexis was so great and informative that we both upgraded! She was so kind and patient when it came to setting up our phones. Truly one of the best AT&T representatives we’ve ever met!

Every time I come in the representatives are always smiling and ready to help.This last time I stopped by for a new phone and Samantha really explained everything to me clearly and with no rush. She told me about the upgrade fees and told me about the Next Up program. 10/10 service from Samantha! She didn’t sugar coat or leave out any fees or programs that could benefit me in the long run. The manager there came to say hello and it was nice to know I was in good hands.

Had an amazing experience with at&t. especially at this store with Alexis. She was incredible. I was a former sprint user and had issue after issue. She was so accommodating and helpful. She was courteous and kind. My mom is technology challenged lol and she explained everything with clarity and patience. I highly recommend this store. She went above and beyond to make sure all my cell phones needs were meant. If I could add a star... I would.

I am so happy that the manager Cassandra is back because she is awesome and knows how to take care of customers and she deserves to get raise.

Alvaro helped me get a note s20 and when I locked my self out of it the next day, he helped me unlock it. Totally went out of his way to help me and make sure I was taken care of. Super helpful. Thank you

This store rocks, great customer service, was help by Alexis & Nathan was having a billing issue & they were very helpful and informative. They were able to clear my issue with no problems. Definitely will be coming back !

Had a great Experience and was welcomed with open arms when I moved back to AT&T, Alexis was a Great Help And helped me get everything I need and some

If your looking for AMAZING customer service, this is the perfect place ! I was porting over from Verizon and had trouble getting all my information so the rep Alexis call and got EVERYTHING taken care for me, also transferred all my info and contacts to my new phone for me. Would definitely give more than 5 stars !!

Omg I got the iPhone 11 and it awesome!!! Every one in AT&T where wonderful and very professional with highly knowledgeable in the phone industry. Plus the phone works well with my business in Uber here check it out drivemasterla.com I would go back for any and all my phone needs.

The in store Rep who helped me find a new phone in this time of unease and turmoil. She was very attentive and empathetic!!!! She was working with a gentleman named Ceaser on 4/13/2020 but I can’t remember her name. I’m only still with AT&T because of her! I was about to cancel my service all together!

Came in about a week ago to upgrade my line and the staff there is amongst the best I’ve ever dealt with. All staff is knowledgeable and kind! Ask for Cassandra, manager, she will definitely make sure you get the best customer service !

I had an excellent customer service experience with an AT&T associate named Jeff. He was extremely helpful, answered all my questions with my best interest in mind, and got me out of the store as quickly as possible. Happy AT&T customer.

Arrived at store a few minutes to closing time. Was able to get in the attendant was vacuuming store. Stop doing so as soon she saw me was very attentive greatted me with respect and undivided attention was able to do my monthlycash payment without any hipcups unlike other places she informed system was updated recently and was running a bit slow. Made my payment never got text from at&t confirm the transaction was offered a paper copy but was running late so dint want to wait however I am very satisfied with my process and how it reflected on my e mail statement /receipt from AT&T

I Love this people Hardly a wait time, Very Friendly and customer driven. They go on an beyond to help the customer.They took the time too look at my bill and helped me save on my bill and having great deals on tablets ( I got Mine for free well tax only) .New management and new friendly people defenately the AT&T store to go to.

Hope you like waiting. Well at least you can wait comfortably sitting in a nice chair, oh wait... thats right they dont have any chairs. Hope you like standing.

Clean and organized store. The manager Cassandra was very helpful and knowledgeable, she was able to assist me and I was very pleased with my visit will definitely be going back.

Best customer service Zana and Gina always help me out everytime I go in!

Had a great experience here with my phone issue.

My visit at this location was very helpful. Great service!

They add insurance to your plan by default. If you open up a line, strictly tell them to not add it if you dont want it.

Very nice people working in this Store specially Cassandra, she’s very helpful and she answers all your questions and concerns you may have.

Fast, friendly people at this store. Super knowledgeable as well, answered all my question I had about my plan.

Great experience at at 13809 Whittier blvd AT&T. Cassandra Gudino was very helpful!!

Been here twice in the last year and have nothing but positive things to say about this store. Personal is always informative and ready to help.

Despite there being only one staff person in the store, I was able to get everything done.

I stopped by to this store to ask about a new phone and really enjoyed the customer service here. I will be back to this store when I can afford my new phone.

Cassandra was most helpful and patient with me!😃

This store is terrible wouldnt help with anything and they are only an authorized dealer so they arent able to do anything important or relevant. The transferred over my fathers phone incorrectly and wouldnt fix it.

They don’t know what they’re doing they double charged my credit card.

My expirence with this at&t was wonderful. With the help of christian. He was very professional with his job & very helpful. He had a very positive attitude while helping me & my fiance with our New Samsung Galaxys s7s. Were were very satasfied with the service we got. Unlike alot of other stores or carriers he did his job very professional. He treated us as you are suppose to treat customers like a friend. We reccomand he gets a raise or Some type of recongnition 👍👍👍👍👍👍👍👍👍👍 GREAT Job Christian.Because of his service on a char 1-10 i would give it a 10 to reffer people to your store location.Thank you for the service again.

Simply da bomb!

Professional and friendly staff. Informed me of options available

On 7/13/18 I was here in this store the girl inside looked like she was bored she didnt want to help out the prices in the store are extremely high a glass protector $59.99 thats horrible prices I dont recommend this store to no one I got my stuff elsewhere where I felt they appreciate my business

Great customer service!

Great help from the staff.

The staff was very friendly and helped me with my phone issue.

I tried asking for help on some international cost but the lady working just told me to figure it out myself. I tried calling at&t but the information given was a bit overwhelming

Friendly good service

They were the best

They have 1 employee working while three customers wait to be helped. After about 15 minutes of not being helped I just left. I guess management will do anything to save money even if it means having the store understaffed.

Been on hold for more than15mins just to check inventory!

When you call customer service they take to long to answer an at 10pm shop is close so if u have an issue tuff luck call back on Monday buddy iPhone 8plus an the iPhone X are so bad I don’t recommend them to anyone so much headache with the software

Good service

Nice ladies

Bad service