The gentleman that came to set up both houses was very polite. He was also very knowledgeable on all the equipment he was installing. I couldn’t have asked for a better experience. Thank you ADT.

Having your phone call needs to be answered on a timely basis and not have to wait 15 minutes. Service technician was very good.

I got everything I needed updated all old stuff and am planning to add more very good installation listen to what I wanted very professional

Thank you Joshua, field technician for ADT, for providing professional service.

Very professional, polite and informative technicians. I’m quite pleased with the ADT doorbell.

An excellent company to do buisness with in the security field.

Very unprofessional when it comes down to customer service somethings they are wonderful about but on site customer service truly sucks

Your head ADT for many years when we talk to them youve always helped ourselves no complaints

I had a wonderful experience with ADT and the technician that installed our system. He called 30 minutes before getting to my house which was great because I wasnt home and I was able to meet him. His appearance was clean and as he entered our home he was very nice and polite. The technician went over everything we purchased and the current billing. We started a job walk-through and we talked about the placement of the devices. He even made recommendations for unprotected areas in our home which made my wife feel even safer. When the technician was done we had many questions about how our system worked, the technician took his time and answered every question. He conducted a very thorough training on how everything was going to work. Thank you ADT for protecting our home.

Technician come into my home, was nice and quick. Followed proper social distancing

The technician Joshua was prompt,respectful, knowledgeable and quickly solved the problem and answered all my questions

Ive had my ADT alarm system for about 6 yrs now & am glad I have it! It gives me peace of mind knowing that my family & I are safe @ night when we sleep! The service has been great every time I have needed to make a service appt. They have always went above & beyond to make sure my system is working as it should. Very friendly technicians every time! Thank you ADT for keeping my family safe!

If you wamt to be scam and lie over whatever system you want to install then this is for you, this company is a scam and lie,lie,lie just to get your money.

Sorry for typos but I have repeated myself multiple times, and I am mentally exhausted dealing with you guys.  You have caused me nothing but grief.  All I want is peace of mind that Im safe in my home, and all Ive gotten is stress, problem after problem, and losing money.The problems started at my original address.  During the installation, not only were the guys creepy, they told me if I ever moved I wouldnt be charged for it.  They would just take my equipment and move to new house because I told them my lease is only a year.  Also I had to call in about 4 times.  One of the batteries went out on the sensor.  You guys told me batteries last 3 to 5 years.  It went out at 6 months.  I was informed of the wrong sensor that had a low battery so when I replaced I kept having issues.  Defenders came out to find it was the wrong sensor.  Then came the problem of moving and the fee.  Countless phone calls and time spent.  Told i cant extend contract as well I would have to renew for another 3 years.  scam! Spoke with a chase moody who said for all 13 windows and 4 doors its be 49 a month with 0 down for equipment.  Called back later and no one can access quote.  Found employee and said would call me back and never did.  Then told quote no good. So finally got a little relief from someone who finally got their manager gave me a small amount of money to take off for equipment and would give me card for transfer fee.  Defenders was suppose to show up at my apartment to u install and then install to house.  Guess what, they went to house.  So had to deal with that during my doctor appointment.  So they get to apartment then do transfer to house.  Told me a list of things he would do, and yet he didnt do all of them.  AMD wow I find I have to pay over 2 grand for equipment.  Scam!  Then when I ask about monthly fees says I have to talk to billing.  Was told since cats are under 60 lbs I wouldnt have to worry about motion sensor.  Go to a movie, silent my phone.  Get out of movie, cops had been to my place because motion sensor went off.Just problem after problem and you guys taking my money.  On one call I had to defend myself being a human being and no a cash machine.  You have devastated my mental health.  I broke down in tears and had an anxiety attack.  No one takes ownership or responsibility and no one will help me.I thought finally Im getting help when a manager got in touch with me. She promised to refund certain things. She said she would send an email to verify. Never got email. Had to email her, then she responds but talks about refunding different things. Our call was recorded. Called and emailed her. No response. She emailed me shortly before closing. Im done. You cant treat people like this. Idk if theyre dragging me through the mud cause on the 31st I can no longer return the equipment. You cant treat people like this.

ADT, your customer service was terrible. My parents both passed away, and I am cancelling their service and selling the house. Didnt appreciate Derrick Masons attitude, and hope his boss, Bradley Estero listens to calls. One person made it a Bad experience that could have been handled professionally.

Been having problems ever since I got hooked into the contract. With a little clause that dosent allow it to be broken without massive fees. When I have been have problems with his system. Terrible customer service.