This is the best Verizon store in Wichita. If anyone needs a new phone go to this store ask for Jackson. This man went well beyond the call of duty to make sure I was set up with my new phone. He even stayed an hour past closing to make sure everything was set up properly. This man was incredible! I will not go to any other store but this one!

I went into the store on Maple and Maize and there was a line to be seen. Sam came over and asked what we needed and Sam said he would get with us as soon as possible. Sam was very helpful with our problem and walked us through the process of placing a claim. That wouldn’t work so Sam assisted us buying a new phone. Sam was helpful and thorough.

Professional and knowledgeable staff. Jackson walked me through the entire process and I left confident in my purchases and how to use my new phone and tablet.

Verizon has to be the worst cell company. I hate we switched out business account over. The I store representative lied about what our credits would be applied to and what our bill would be monthly. Then when I get our bill I notice a phone number not associated with our account for $0.97 a month. Why when we get the second bill the phone number was cancelled? So now Verizon apparently has people adding lines without our authorization and then when I want to report their fraudulent activities they tell me I can because I’m not an authorized user on the account. Why do I need to be a authorized used on the account to report your companies fraud? The owner has added me over a month ago and I have yet to be updated on the account. Corporate refuses to do anything regarding the fraud activity. So basically y’all just have reps adding lines for just pennies to meet y’all numbers? Been on hold again to speak with a manager for over an hour. Worst decision of my line and it is hurting the business.

They are friendly but mistakes that are made is your fault not theres even though they dont tell you what to do about new service. Customer service on the phone is bad itself. Go to AT&T it is better

Zack was very knowledgeable and helpful. Compared with the clown that didn’t care about helping me at Best Buy, Zack was light years ahead in customer service.

Jackson was knowledgeable and very easy to understand. I would recommend him highly.

Very pleased with both Martin and Jackson. They took a lot of time to make sure I was satisfied.

Very good customer service people in store 🙂👍!

I cannot say enough good things about this Verizon location and the people who work here. I came in with a rather complicated request. I was greeted warmly as soon as I entered even though the staff was busy with other customers. They reassured me they would be with me soon. A young man named Tyris assisted me. Due to my particular situation, I needed to be at the store two different days. Tyris got everything taken care of for me in an efficient, kind, and positive way. His customer service was over the top! I also noticed that the whole place had an incredibly positive and energetic vibe. Even when they are busy, each customer is treated as if they are the most important person in the place. I get the impression that this kind of positive, above and beyond customer service is the norm here. Thank you Tyris and this Verizon location!

Friendly staff quick in and out. Charging stations while you wait

Went in to upgrade my phone and was taken care of quite promptly. I was helped by Martin, and he was very friendly and offered/explained services and products he thought I’d be interested in in a way that didn’t feel like he was trying to force me into something I didn’t want or need. Overall, I had a very positive experience and I love my new phone. Thanks again, Martin!

My wife and I visited this location to get a new phone. We were greeted promptly with great friendliness. We were quickly given to Daniel so that he could help us throughout the process. Daniel was thorough, patient, knowledgeable, personable, and extremely helpful. He waited an extended period of time with us to ensure that the phone was completely backed up before clearing it. We had a great experience and highly recommend this location and especially Daniel.

Zach was amazing! Kept good conversation, about everything. No just business. Suggested accessories that would be great for my phone. Always kept me posted on what he was doing. Quick and thorough! The facility was calm and clean.

Martin was so very helpful with changing the iphone to a note 9 i really appreciate his help thank u so much

Nathan, Regional Director of the E North Central Region called and is the epitome of customer satisfaction. Nathan truly cares about the customer and their opinions. He is making things right with me. I retracted my negative review after a conversation with Nathan. Kudos to him for reaching out. He is in Minneapolis and I foresee Nathan moving up in Victra.

Daniel went above and beyond. He worked with me two days in a row to get the deal on the phone I wanted. He did more than his fair share of work, never lost his smile or kind tone. We definitely have a new go to Verizon store and Verizon personnel. Thank you!

Daniel was terrific. Very knowledgeable and introduced me to new technology that was just what I wanted but didnt know about. He is a great ambassador for Verizon.

5 stars are all for the employees Daniell and Tyris (hopefully Im close on those names). The store was a typical store, but they really worked to help us and other customers through issues. They were both very knowledgeable of everything related, the systems they use for setting things up, all the options and best deals, and the devices. I cant sing their praise too much. As we walked in I heard another employee talking to a customer like a used car salesman and had me nervous. But Daniell was great, patient and really listened to what we were trying to do. Tyris was there when she had a question, he was very knowledgeable and a great communicator. I had to go back the next day to finish one thing and he was working again. I listened to him working through some new phone issues with the person before me. His customer service and effort to do the best for the customer were impressive.

Nice clean store, staff is very friendly and helpful. My visit was a pleasant experience

Tyris was the sales consultant who worked with me. He was one of the most pleasant young gentleman to help me in a long time. He was knowledge and explained things well to me. ( plus he is a handsome young man). The best experience I have had there

Best customer service I’ve ever experienced at a phone store of any carrier! Zack was super helpful, informative, and friendly. He even got me a special deal on my phone case! 10/10

This location made everything easy and completely problem free. Will definitely return for any further needs!

Tyris was such a great gentleman to work with. Very helpful, polite and friendly. I will always go back to this store

The team that assisted me today were both very helpful to find the phone that would be the best deal. Thank you for answering my many questions! You are both amazing!

Victra Wichita MaizeThis employee did a fantastic job helping me purchase a new phone. Friendly, courteous, patiently explained things! I would recommend anyone interested in purchasing a phone or needing help with their phone to go to this store and look him up!

We had a great experience; very helpful staff, thorough and patient! They worked to determine where we were coming from and aided us with the technology that best suited our work and leisure! Most appreciative!

I went in to replace my screen protector. I waited for 20 minutes while two people helped one customer until I decided to leave.

Daniel was very professional, thorough and spoke clearly and precisely so that I hear and understand him through his mask and our distance away! He spent the time and didnt make me feel rushed in my decision making!! I will absolutely like to do business with him anytime!!

Excellent customer service. Tyris was very polite and attentative. Very pleased.

Would have given a 5 star if it wasnt for the other Verizon employee at the store in the evening on 11/18/20. The gentleman had me come in asked me to wear a mask and checked me in then told me it would be a min or two. There was a lady sitting down already in the store ahead of me that he was talking to and helping. This was no big deal, as she was there before me and my young nephew. Shorty after we walked to other ladies walked in and the gentleman who was just finishing with the customer ahead of me walked right to them and preceeded to help them with no check in or even telling me anything. I was just ignored and left standing in the store as if I wasnt even there. Im a long time Verizon customer and was in for an upgrade from a broken phone. My plan of spending the money with them instead of another retailer was fastly going away and I was about to leave when Daniel walked into the store immediately greeted me professionally and said give me just a minute and ill be right with you. He was polite and very helpful. I informed him that I was very irritated with the other gentleman for how I was treated and he acknowledged my concern and apologized. Had Daniel not been there I would have left to take my business elsewhere.

Daniel helped us replace a missing phone. He was very patient...knowledgeable....friendly and helpful. We left very satisfied. It was an enjoyable experience

Had no idea this was not an actual Verizon store. They did not do what they said they were going to do the first time I went in there. I discovered it, but thought they had handled it the second time I went in - which was to pick up my pre-ordered device. Now Im 30 minutes into a phone call with Verizon who appears to be making it all right. Sorry, but to the sales rep who told me anything less than a 9 or 10 is a failure on my part regarding the Customer Satisfaction survey, I guess youll be getting a failure mark....and possibly a return...

Martin never gave us our trade in promotion credit we had agreed upon. 10 months later our trade in credit still had not been applied. Throughout those 10 months we kept trying to get answers only to get the run around treatment. He lied, and cheated us. Essentially stole our trade in devices. Verizon never helped either, pretty much gave us the silent treatment. Cut ties with Verizon. Never trusting a third party vendor like Victra again. All in all Victra screwed me over $1600.

Gave good service and were able to help me get upgraded much easier than other companies have. Will absolutely go back if when I next upgrade.

Zach was awesome, helpful and patient.

Decent experience. We had to wait for about an hour but it wasnt really their fault, they just had a long line. Otherwise great covid precautions and friendly service

Was there yesterday live these people when your having personal issues with what I have under gone its best to speak to the perficnals

Couldnt help with the problem, now I have to call customer service. That is after I stood there for 45 min waiting for someone to help. What good is this especially when it is Verizons fault?

Just failed car salesmen there. Absolutely horrible!!!! Go anywhere else. They messed up my Verizon account so bad Ive spent hours on the phone and chatting and its still not corrected. They HAD to upgrade every phone on the account just to get 1 phone upgraded. Save yourself the time and the headache and go anywhere else. Ive reported them to Verizon. 0 stars if I could

Nice staff person. Process to go from personal to business account was terrible. Tablet data kept failing, staff person had to use cell. Tablet, desktop to complete transaction. Almost 2 hours 1st day...computer issues. 10:30 appt today and got done at 12:15. Nice staff does not overcome a flawed process.

Martin at Verizon was Awesome!!! Helped my mom transfer data to new phone and was super fast!! Very friendly and helpful!

Very helpful staff. Clean store. Very professional.

Fantastic experience. Knowledgeable staff team. Be sure to ask for Tyris, helped me immensely with the phone upgrade. Would return again! Thanks.

My fiancee and I went into this store, worked with Kendra and she was awesome. She got my fiancee guided through the trade-in of her old iPhone 7 to the iPhone 11 Pro Max and there were no issues at all. She also got a sleek looking blue case and tempered glass screen protector set up for a reasonable price and a few seconds of installation. We are 100% satisfied!

Tyris was very knowledgeable and worked hard to find the best products possible on my budget!

My phone was old and on its last leg and I needed a new one. Martin made the whole process quick, painless, and highly entertaining! On a scale of 1 to 10, I would give him a 100! I was dreading having to do this and I Im kind of sorry I waited so long now!

Was extremely helpful and had me in and out in no time.

Tyrise is a fantastic rep! He knows his stuff and is friendly with the people that walk in.

Marley was Great! Helpful, sweet, down to Earth and Efficient. Was very pleased! Thank you!

Daniel was great. He helped get my fiancé added onto my phone line and preorder the iPhone 12. He was quick and helpful. The store also had social distancing in place.

Me and my mom came in to get new iPhones and Tyris helped my mom understand everything she needed too, he was very helpful and understanding.

I went to the store as I needed a new phone and wanted to see them in person. I hate shopping online for something like that. Marley was very attentive and helpful. Was there longer than expected due to time required to download update on phone. Was a hugh update and no fault of the staff there.

Very quick service answered all my questions and gave me a product that will work for my needs

Very perfessional and willing to answer questions for as long as needed. Greeted everyone that walked in the door

At the S. Maize Verizon Store, Daniel was very helpful and patient and got us what we needed. Its a nice store to get what you need.

Tyris was super helpful in getting us set up with the new iPhone 12s. Laughed had a lot of fun and got some really good discounts and promotions!

Tyris did an awesome job finding us the best promotions, phones and plan for us. The service was excellent and I highly recommend him.

Worked with Martin today to set up a business plan. He was able to get us some amazing deals and found out what would save us the most money. Appreciate the time and effort he spent with us to make sure we were all set up right

Just upgraded. Zack is the best. Good covid19 procedures. No hard sell, just explaining choices. Much appreciated.

Friendly greeting...very informative about products. Would definitely return for future purchases!

Great store to visit excellent service highly recommended Tyris to anyone that is coming in very detailed and thorough explains things very well

Daniel was so helpful and so patient with all my questions. Appreciated all his help

Answered all our questions, fixed the account. Would recommend!

I went to the Verizon store because the website chats annoy me. I needed to replace one of my phones, discuss plans and discounts. Marley found just the right promotion for me and stayed within my budget.

Martin was very friendly, easy to talk to, and knowledgeable without being pushy.

Very helpful. Helped me and my family with good deals

There is much better than your website you cant get anything to them they dont recognize anything the only way to get anything done with your company is with the guys at your stores theyre knowledgeable day knows what theyre doing on their very helpful

Martin was extremely helpful and very informative!The store is very nice!

Marley was very professional and knowledgeable of the products. I highly recommend her.

Daniel was very knowledgeable and efficient.The store inventory did not include the cover we needed for the IPhone X.

Great, friendly service, and I really appreciate the COVID precautions they’re taking.

Marley was super helpful, knowledgeable and efficient. Marley and her staff stayed late to help us with our purchase and never once complained. Thank you for the amazing service!

Daniel was a lot of help and worked with us to get us the best deal for what we wanted!

The visit was great ! Thanks Adam .

The young lady that waited on me today was very knowledgeable and did her best to do what I needed and was looking for. I do appreciate her professionalism.

Came in for a tech question and Daniel was so helpful. He understood and answered very quickly. 5/5 would recommend this location

Daniel was a very knowledgeable Verizon salesman that truly impressed us. We had just stopped in to see the available phones on display and ended up with a new phone.

Zach was very helpful and got me all set up with a new phone and ipad

I placed a phone upgrade (Christmas gift) online and set up this location as my in-store pick up. When I arrived, I was not allowed to pick up the phone without activating the phone. I explained it was a gift and I had done this two years earlier for a Christmas gift as well. They would not call to verify, nor let me have the phone, so I cancelled my order. I drove to a real Verizon store at Kellogg & West Street and had my new phone within 15 minutes. And, I did not have to activate it just as I wanted. Do yourself a favor, drive the extra 7 minutes to the real Verizon store on West Street and save yourself a lot of extra time and frustration. I will not return to this store

Very helpful. Great customer service

I was at the store yesterday inquiring into a new iPhone 11. A young man named Zach, was quite helpful and knowledgeable. I purchased my phone from this retailer based upon Zachs helpfulness and knowledge. My concern was backing up my existing phone and transferring everything to my new phone, plus syncing the phone to my car.

Very dissatisfied! They suggested that our group switch to a business plan without alerting us to the fact that we would be paying the promotional fees for all of our paid off phones. The fees were currently being credited to our account. I discovered this information within a 10 minute visit to the store at real Verizon store at New Market.

Not a company store so much more expensive... Im becoming more disappointed in Verizon as time goes on . The quality of most of products arent very good

Very helpful staff.

Never got this Great Detailed, Helpful Service from a Verizon owned Company store before. And this is the first Authorized Store that was enthusiastic about their Customer and their Services. But dont take my word for it, come see for yourself.Yes, I will be back Christmas Eve, to pickup my new Pad. Thank You

I went into the store 2 weeks ago and Zach helped me pick out the perfect phone that was in my price range and had all my necessities for a smart phone. Helpfull through the whole process and would 10/10 reccomend him for anyone looking for reliable phone .

Very helpful. Thanks!

Only allows one person at a time in store. A husband and wife should be able to make a financial decision together.

They were willing to help and got me in touch with someone to help me

I hate this company I wish I could give it ZERO stars but I had to pick one. They don’t deserve the one star I listed. I’m so upset at this moment. I have called and cancelled my service with Verizon specifically because of the Assistant Manager Chris at this store. I don’t understand how companies allow people to mis-represent themselves and the company. The young man that helped me today was great but the Manager Chris Selle is horrible. When I log on to google to write a review I see that the company allows their manager to write a review on the store. What???! Who does that??? Isn’t that a conflict of interest? And it was written a week ago. And when you look at it the owner responded to him! Like hello Mr owner how the hell do you not know that is your stores Assistant Manager writing fake reviews to get people to come to your store?????? Don’t go to this store they lie to you they promise you the world to get the sale then you get the bill and you are shocked at what you see. And they do nothing to make it right. This location should be shut down.. If they are going to allow an Assistant Manager to not only write a fake review but to represent himself as the Store Managers boss like what does that make him a District Manager or a Regional Manager or whatever. How about a FAKE MANAGER! I will scream it loudly do not go to this store. BUYER BEWARE. Do not give your business to a company that misrepresents themselves and allows employees to misrepresent themselves and the store. It’s bad business. I bet most of the reviews on here are from employees. Don’t trust it do your research and look further into the company you give business to

Ordered two phones four days ago and they show no orders under my name. Never received an email showing the order was placed, because it obviously wasn’t.

Very helpful

Let me first begin this review by saying I only write reviews for 1 and 5 star reviews. The world doesnt care about moderate satisfaction or mild inconvenience. To say working with this Verizon is a inconvenience doesnt do the public justice.I have visited this imposter Verizon store twice. The first time, I went in to inquire about upgrading my phone because the S9 has been a disappointment and performs poorly with the simplest of phone requirements. I meet Daniel. Daniel is a young hopeful who has seen the Wolf of Wall Street and the Boiler Room as his only sales training. He walks up, insert average poorly planned compliment and introduction, and were off to the races. Daniel asks what Im there for today. I ask about updating my phone. Daniel says, Perfect, and when you upgrade today, you get a free tablet with an additional line of service. Ok. No. Im not here for additonal hardware. BUT, when you get the additional tablet, it comes with additional data. DANIEL. I HAVE UNLIMITED DATA. Lets focus on the thing I came to pay for, not some free thing I dont want. We cant get there. He asks me if I have any kids, relatives, grandparents or anyone who could benefit from the free tablet that obviously doesnt benefit me. I realize Im wasting time, so I let it fizzle out before parting ways. Ill come back in a few months when Daniel has been fired.I go in today. Well f×ck me, there are three people working there. Some other kid, Daniel, and someone who appears to be a sales manager. I get Daniel. What are the odds? Im fantastic with faces, so he can probably sense my disgust. He walks up and says, Are you staying comfortable out there? to which I responded, I was here a couple months ago to inquire about an upgrade and you helped me. He breezes right over that one and after getting him my account info, I tell him again I want to upgrade. I tell him I want the S10e. Its basic. No bells no whistles. His response is, We do have a special on, to which I raised my hand to stop him. Im here for what I want. Make this easy. He then asks me for a minute and hell be back.Now, Im already in disbelief, but people learn when they get on the job experience. They grow. If this doesnt work out, hell, I can at least see what Daniel has learned. Im in construction sales myself.About 10 minutes later, Daniel comes back with a sheet of paper full of print and a pen. He thanks me for being patient, FLIPS page full of print over and starts writing. He says, Now, the S10e is a $755 phone, and the monthly payments are $31.46. He glances back at his sales manager who is overseeing the whole thing. My repsonse is one of bewilderment. On this same day, the S10e is $599.99 on my Verizon app, on their website, on the Best Buy website and cheaper a few other places besides Amazon. He looks back at me like I should have expected $755 all day and couldnt possibly think anything different because, ya know, its not like I came through the door knowing exactly what I wanted. He looks back at his sales manager to which I shortly responded, Im done. I dont know who to blame. Daniel or the sales team that is raising him. This Verizon, however gets a 1 star because of two experiences. Well deserved.

Very helpful and nice to do business with.

Me and my friend went into Verizon so I could upgrade my phone, and we were assisted by a girl named Marley . She was absolutely - the best sales associate I’ve ever had help me. Awesome service and so happy with my new upgrade !

What an amazing place! The guy with amazing blue eyes named Farris was very nice and helpful. He went out of his way to make sure I left happy and got everything I needed for my phone! I cant wait to come back again!

Very slow. Cheaper to buy products through manufacturers

Service was fast and friendly.

The guy here are super with helping me and going out of there way, and being professionally good, and being great guy