This was seriously the best dealership experience we have ever had! We were in and out within a couple of hours. Usually being at a dealership is an all day experience. John Howitt did an amazing job with handling exactly what we were looking for. The manager, Mike, came over to introduce himself and made sure we knew exactly what was going on at all times. We will definitely be using this dealership from here on out!!

This was definitely one of the smoothest, most positive experiences I’ve ever had at a dealership. Upon my arrival, I was greeted by Mike, the Manager. He made me feel welcome and assessed my needs. He then turned me over to Peggy, who was absolutely DELIGHTFUL to work with. She was very personable, friendly, and open about the vehicles in the inventory. She helped me test drive a couple of Grand Cherokees, and assisted me in selecting the best one for my money.I will definitely refer anyone that asks to Chrysler Dodge Jeep Ram of Willoughby, and I will tell them to ask for Peggy!🙂

Great Job. Love my Truck. Deny was great. Go see him if you want a pain free experience.

Thank you Patrick O’tool & the rest of the CDJR Willoughby team for making our car buying/leasing experience a great one. I would definitely recommend your services to a friend, and I may be returning soon to trade in my other car. Thanks and God bless!

Such a wonderful experience! Thank you for all your time and effort, especially Moe for his amazing service.

Went in for a diagnostics check for my rack and pinion and spent over $100 just for them to check it. No other service done just a check. The next day my Jeep shut down in traffic all of sudden and experiencing problems it never have. I called up to the dealership and instead of being empathetic and apologetic the rep who had been helping me and got smart. Said “We have to now squeeze you in and look at it for free” not a I’m sorry or nothing. Then was like you making it like we messed your truck up purposely. Like who says this to a person already in distress about their vehicle. It was a overall horrible experience and I will never go to them again for anything. Very rude and dismissive no empathy or resolution at all.

Josh is literally the ONLY car salesman I have ever liked anywhere! He seriously had our best interest and made the process so smooth and painless

Fairly decent vehicle purchasing experience. Love the new Jeep and got it in the perfect color and trim level for our family. Was given a decent amount for my trade-in. Thinking well go here for the next one. John did a good job and took the time to show us vehicles even though the weather felt like Hades came down on earth for revenge and we had an excited little boy with us lol. Financing was also a decent experience where the rep did extra work to help us get the best loan we could.Update: If you read my previous edit, I had issues with my former lienholder and the dealership communicating regarding my loan payoff. The owner did offer his contact info and the issue was resolved so Im updating this review to reflect my sales and financing experience which was excellent. Thank you for making this right for myself and my family.

Peggy was awesome and made the whole process of purchasing a vehicle as easy as possible. The Toyota Rav4 she had me setup to test drive was well worth the drive to the dealership. I would highly recommend Chrysler Dodge Ram of Willoughby to anyone looking for a good vehicle. Go see Peggy and the staff there.

Hands down my easiest and most pleasant car buying experience. From start to finish everyone was friendly and the process was cake. ASK FOR PEGGY! She was so kind and helpful and got me the perfect ride. Mike was also awesome with getting everything ready to go. Couldnt have asked for better service.

Drove 3 hours to buy a Jeep Grand Cherokee Trailhawk we found online. Spent 3 hours at the dealership also. Husband asked to have the bully bar removed before we arrived because we didn’t like how it looked. It was removed, along with the red tow hooks that were never put back on. We didn’t notice they were missing until we were home being that we were a bit tired from the drive and also trusted that the salesperson was honest. Contacted the salesperson, and she replies that there’s nothing she can do. How about you can put them in a box and ship them to us? We paid for them. Also, we explained to her that we liked this Jeep because it already had the black wheels, which would save us some money from having to buy new ones. She passed them off as being upgraded by the previous owner, but upon closer inspection once we got home, we found that the wheels were dipped and starting to peel on the edges. Again, nothing this salesperson is willing to do to make things right. $34,000 for a rip off Trailhawk that we now have to buy wheels and tow hooks for. Disgusting. Still waiting on that call from the manager. Spend your money where you’re appreciated as a customer, not just a commission. Once they get your money and you drive off the lot, your satisfaction is no longer a priority to them.

STAY FAR AWAY FROM THIS SERVICE DEPARTMENT!! My vehicle was sent not once, not twice, but THREE times to be repaired and every single time I paid for “repairs” on my vehicle that were not needed!!! I was sent home each time with my car still experiencing the same mechanical issues that needed to be fixed. Additionally, I asked for my ac to be repaired and when I got the call that my car was ready the person on the phone confirmed that my ax was fixed! I picked the car up and guess what, STILL NO AIR!!!! Thankfully I used another dodge service department and they were able to find the problem. They were not just guessing and making me pay over and over!!!I’ve asked to speak with the service manager many times and left messages with no returned phone call. I’ve called many times to be rudely put on hold and eventually they started sending me to the voicemail.Seriously if I could leave zero stars I would! Save yourself some time and money by going somewhere else for repairs!! They are incompetent and lack professional etiquette.

Hands down one of the best experiences with a dealership that I have ever had. Across 4 different dealers, Kyle Eddy was the only guy who took me seriously, addressed my questions, and really made me feel like I was part of the process. He even showed me other options and payments to make sure I was making the best decision. If you’re like me, you don’t want to spend hours at the dealer and you don’t want to feel like just another customer. Kyle will certainly show you that there’s a better way to buy a car. Thank you again!!!

The service was excellent. I took my car in for a open recall. My car was towed to them at around 11-12 and was finished by 1. Not only did they complete the initial recall there was another open recall and the did that one as well. Sharon was great and was able to answer all of my questions. Would recommend.

My mother was in the market for a new car and there was no other place I would rather send her again than to Chrysler Jeep Dodge Ram of Willoughby. Our salesman Kyle Eddy was hands down one of the best salesman I have ever encountered. He really took the time, energy and patience to address all of my mother questions comments and concerns regarding every vehicle that she looked at. Which trust me there was a lot. He had a vast knowledge of all of the vehicles and was incredibly charming and charismatic. He also helped her work out a payment that would fit her needs as well as went the extra mile to make sure she got the car she wanted in the color she wanted. We could not have been more satisfied with his efforts to make sure that she was happy and safe in her new ride. If you want to buy a car and not feel like just another sale I highly suggest going down to Chrysler Jeep Dodge Ram of Willoughby and sitting with Kyle Eddy. You will not be disappointed. Thanks again for all the help! We will be back in the future!!!

My experience was not the best. My salesman John was a nice guy, thats about it. The sales manager was incredibly pushy and down right rude. The finance guy misspelled my name, after telling him he said oh yea its fine I spelled it right for the loan. I was not told about Android auto, or walked through how to use it. I was not told about the jeep wave customer care package. Honestly I wasnt told much of anything about the jeep I bought. Thankfully YouTube exists. I would not recommend anyone to this dealership.... ever. The only bright side is I think with some coaching and help John can be a great salesman.

I stopped in on a whim, as my lease is up in January. I told the salesman what I was willing to spend per month on a new Jeep Compass. They didnt have what I wanted, so the salesman say what if I can put you in a Cherokee for $370 per month. I said okay, but not one penny more. He takes my info and walks away, then came back with a quote $155 a month higher ($525). I got up and walked out as hes walking behind me asking that I give him another chance.......Seriously? This is absolutely NOT professional. I wish I could give zero stars. Its tactics like this that give car salesman a bad name.

I was on the Internet shopping vehicles and came across your website. I found a couple of vehicles I was interested in so I called the dealership. I spoke with a young man named Kyle Eddy. I was extremely impressed with this guy. Not your typical pushy salesman. He was very knowledgeable and answered my questions thoroughly. I dont typically take the time to write reviews, however I just had to let someone know how happy I was with your salesman, Kyle. I will definitely stop in to see him when Im ready to purchase.

Moe has been wonderful to work with! He has gone above and beyond for me to make everything as smooth as possible!! Thank you Moe!

Incredible car buying experience thanks to Edwin Cedeno. He was very professional and made the process very easy. I highly recommend Edwin and the dealership.

Will was our salesman for our 1st ever Jeep. He was extremely polite, thorough and made the process seamless. Matt in finance was great and again very detailed and helpful. We drove up from Cincinnati and it was well worth the trip. We will definitely shop here again.

I recently called in to this location and had a very pleasant experience with the salesman Will. He was super informative and helpful with helping me find options for a new vehicle, he displayed not only respect but a level of help which I’ve never received even in person. I can’t wait to meet up with him this upcoming week and go further along with purchasing my new vehicle through this company. I would recommend anyone who’s in need of a car to reach out to Will H. with all questions and concerns, he’ll be sure to provide you with the best answers or direction of getting the correct information.

We went in knowing we were in less than an ideal situation but we needed to get into a new car. The staff there were more than welcoming and our salesman Moe Mustafa went way above and beyond to make it happen! He not only got us into the vehicle we needed he got us into the vehicle we wanted!! If your like me youve had the dealer experience when they tell you this is all the car we can offer.... Not Moe or the staff here. You can tell they genuinely want you to leave their lot happy! And we sure did! I highly recommend them to everyone, you want a good dealership experience this is the place for you!

I have always done my research before calling to inquire on pricing or any current specials. I spoke with Kyle Eddy and I must say it was quite enlightening. By far the best conversation I have had from a car salesman Not only did he answer my questions thoroughly, but I could tell he was sincere. His polite, respectful manner makes me know that I will want to do business with your dealership and Kyle for years to come.

On labor day of all days I decided to stop up at CDJR of Willoughby after receiving an invitation via USPS saying I was Pre-Approved. Thinking it was junk mail I almost threw it away, but I said to myself I was probably going to be denied for any kind of credit or financing because thats been my luck over the years. I put in my invite code online and received a phone call shortly after inviting me to the dealership to take a look at some vehicles I may be interested in. Long story short me and my wife stopped up there and i was greeted by the friendly team, and they were able to put us in a beautiful low miles Chevrolet Silverado and we couldnt be happier. The sales teams favorite words used that day were weve got better news. Ive always hated the process of car buying but they made it as simple and painless as ever, the team there went above and beyond all expectations I had. Thanks again John and Mike in sales and Frank in financing, you guys truly are a great team. You just made a life long customer. I really look forward to future business with this 5 star dealership. Thank you thank you thank you...

First off I just want to say, I got a decent vehicle I wanted here and am happy with my purchase. The reason I have to give a poor review is because I was put through the ringer by my salesman... three months prior I bought a new truck from their sister location in Wooster and was extremely pleased with the experience, I would go there again. But WILL DAVIS-HEREFORD my sales guy decided to lie about every single thing I asked him. First lie, does it come with a warranty? Answer yes it’s still under manufacture warranty. Second lie, I asked if they could ask to lower the price $500 from selling price to stay in the payment price I could afford. Answer was I’ll ask my manager, then yes. Once in the Finacial office signing to purchase vehicle, I read the paper saying it was not lowered $500 so the salesman was called in and denied he ever said yes. Then he turned his yes into, no I never said that, I said that if the banks would approve the lowered price and they would not. That literally doesn’t even make sense. Last lie, that wasn’t even necessary but he had told me I would get a full tank of gas and that didn’t happen either. Ultimately I have been taken advantage of, $3500 for a warranty and, $500 more then I agreed to with my credit already ran, at that point what we’re my options? So here I am. Hopefully I can prevent Will from taking advantage of some people.

I’ve been looking to trade in my vehicle for quite some time, and I had many questions about how to do so. Salesman Kyle Eddy was very helpful and had an answer for any concerns that I did have. I felt comfortable, and do think when the time is right that I will definitely go back to this dealership, but especially to Kyle. They have many options to choose from, and some I didnt know that much about, but would consider. Very knowledgeable staff and fun to work with.

Its a awesome place to get a car ..awesome sales and service ..they replaced my breaks /rotors ....did an oil change and I took it back for the tires ...even though its an hr or so from my house but it surely worth it ...I would recommend cdjr in Willoughby..if you live close or far ..Thank you all at cdjr WilloughbyYou guys are a great bunch of people ...

Will was so helpful and knowledgeable about the cars he presented to me! I loved the keep wrangler he pointed out to me! I even told my sisters to shop with him he had great customer service

First of all I’d just like to say that Chrysler keep Dodge Ram of Willoughby has far exceeded my expectations when it comes to the car buying process.Kyle was my salesman or “k-dog” as I like to call him now. Guy was very knowledgeable about the inventory and reassured me that I had come to the right place. I’d go as far as to say that the purchase of my jeep may have been the single greatest day of my life and it was all made possible by Chrysler Jeep Dodge Ram and K-Dog the salesman.

I absolutely love these guys! Patrick was very helpful,polite,understanding I reccomend them to everyone go see them you wont be disappointed!!!💛

When I brought my Jeep in for service before my warranty ended, I expressed the noise it was making when you got over 30mph. When I got my Jeep back you guys told me there was no such noise that you could hear. Don’t worry though because my mechanic fixed the problem which happened to be a bad front differential. I just think it’s crazy nobody could hear the noise I was referring to when it was still under warranty.

Was browsing for a new car and glad to have stopped here! Moe Mustafa was my salesman and he was awesome, honest, and trustworthy. Highly recommend this dealership. They are great and really take care of their customers.

I was turned around on a vehicle loan and I didn’t think I would be able to get another vehicle. Kyle helped me through the process and helped me get into a lease. He was very thorough, knowledgeable, and patient with me. I will definitely call Kyle when I’m ready to buy again!

I spoke with Kyle. I know the game of salesman and consumer but speaking with him I didnt feel that way. He was genuinely answering my questions and helping me make a good decision to my benefit. I wish all my exchanges with sales people could be this way. Thank you for your help Kyle it was a relief to speak with someone who actually cares about you.

Denny Wereh reached out to me at a time I didn’t even expected. Was not in the market of looking for a new car. He brought me in and kept his word on the specials the dealership had to offer for trade ins. I was very pleased with my experience with Denny. He was nothing short of a pleasure to work with!

My Jeep went in for a recall they addressed another issue that I did not even mention washed my truck and told me to have a great day no charge. Great customer service.

Excellent service from the entire dealership, and particularly Moe! He was awesome, knowledgeable, and trustworthy. He answered all my questions and provided me with all the information I needed to guide my decision into buying my new car! Highly recommend this place!

Very satisfied!! If you go here, make sure to ask for Denny! He was extremely helpful and answered all my questions and made sure I got exactly what I wanted! Loving my new Jeep Compass!

Dont waste your time with this place people. There was a good deal for a 2017 Toyota Corolla, called up, asked to take it on a test drive and asked if it was sold. They said it was not sold and we scheduled a test drive that day. Took the 45 min drive all the way up there and right as I got there they said it was sold and proceed to try and sell me other cars. Typical scam dealership not caring about your time, just want to make a sale and take your money. Absolutely would not recommend.

This was the most painless and seamless vehicle purchase I have ever had. Isaiah made sure the car I purchased was ready to go at time for pick up and everything I requested in a vehicle was achieved and he helped me stay within my monthly budget.

Denny is amazing!!! I highly recommend this dealership because of Denny alone!!!! He will work hard and follow up on everything. Please see Denny for all vehicle needs asap ! Thank you so much Denny 🤘🤘

Josh was phenomenal with pointing me in the right direction! Incredibly helpful and knowledgeable. 10/10 recommend buying from him for an above and beyond experience.

Edwin Cedeno is great sales rep. Very helpful and will try everything in his power to get you what you want at the price you want! He’s up front and honest, so I promise he won’t bs you! :) Amazing dealership and sales team overall !!

I really recommend this place. Edwin was very helpful and very professional. I will come back. Thank you

I was trying to get a used vehicle. It didnt happen. Jeep WranglerThey say I need $6,000

I recently visited this dealership and I had a great experience with a young man Will Davis. Coincidently we shared the same last name but no relation.

I had a great first time experience. I’m 18 buying my first car and Edwin helped me to the fullest to make sure I was happy . I will defined be back .

Fast efficient and very nice people

As far as customer service. PATHETIC. I understand they were sold a few years ago, but that doesn’t justify what occurred. A previous customer called for a copy of their paperwork from their previous lease. The customer was told we are not Adventure anymore and they won’t help. The employee Matt was rude and not helpful. Matt is their business manager. Basically hung up on the customer. The customer in the turn leased their new Jeep from another Jeep dealer. As someone who was in the automobile industry as a salesman, sales manager, GSM, and General Manager that is not how you run a business where customer retention is their goal! I would never recommend this dealership to anyone. Just remember, their are many dealerships in the area that would have helped. Stay away at all costs.

Overall the entire staff was warm and welcoming. Very professional and efficient...Best experience Ive had at a dealership in years. Big thanks to Edwin and Matthew.

Great service, great people! If your ever looking for a vehicle, ask for Denny! Great experience working with him and he made it easy.

Out of state buyers beware! This dealership will give you minimal assistance and usher you out the door really fast just to find out weeks later that you are responsible for thousands in taxes. This dealership used a chart and my trade ins tax credit to calculate these taxes and was off by 2400 dollars! After spending a lot of money on a brand new vehicle it was the least expected thing I imagined having to deal with. After calling this dealership about my issue they said they called the dmv and that I need to wait on a call back from them (which never happened). Needless to say they just pawned me off. What a way to treat someone after spending 64k on a truck. Besides that the truck is nice but you can get a nice truck at any dealer.

Dawn was very patient and helpful while I weighed all of my options. I love my new(er) Jeep Wrangler. Great experience!

Huge thank you to Edwin ! I’m a first time owner, so Edwin walked me through the process. He answered all of my questions and I’m so grateful for his kindness! Looking forward to working with you again !

Josh L. Was very transparent and helpful. He went above and beyond our expectations! Would recommend to anyone!

Had a great experience with this dealership because of their excellent sales rep Mohammad Mustapha. He was very open and honest. He went out of his way to help me out with certain things regarding the used vehicle I wanted to buy (ex. Making sure all the diagnostic tests were done, making sure it was cleaned and ready to go for pickup, etc.) he was incredibly friendly and down to earth and I would definitely recommend anyone looking to buy a vehicle to ask for Mohammad.

Communication is terrible! He told me they would call me back 3 times, he never called me, I had to call each day to check on my vehicle. Had my vehicle towed there on Thanksgiving. Appointment was scheduled online for Friday at 3:30. They never called, so I called a couple minutes before close and the call dropped after I asked for service department. Called again same thing. Now it is after closing time so I wait until Saturday morning at 8:15, he said they will get it in this morning and call me before close. Never called. I called 5 minutes before close and call got dropped. Called back and he said he is not sure why it is miss firing so they have to get it in Monday to figure it out, when his other technicians are there. Said he would call mid morning Monday. No call! I call at 4:45 and told the lady that answered the phone I was suppose to get a call mid morning and never did. The guy gets on the phone and rudely says they had to order the part and it won’t be in until tomorrow so he will call me when it is done. I said ok and would appreciate a call tomorrow. Tuesday no call. I understand it is not done because of the snow storm but a call with an update would have been nice. Wednesday again no call all day, so I call at 4:25 he says they had to change a spark plug and I can pick it up tomorrow at 10. So they had my 2020 Jeep Cherokee for 1 week to change a spark plug! I understand that it was a holiday weekend and a snow storm so it was longer then usual, but I will not be going back there because they never called me.

I recently purchased a car from a lady name Tiera Mitchell. She was so kind and upfront with me. I enjoyed being a customer and definitely recommend. Great job Tiera, and thanks again for everything.

Went above and beyond too take care of anything that was needed, worked with Peggy and Andrew and they really went out of there way to make sure everything was done right

I liked the experience. I would go back here again. And I can assure you this review is from an actual customer.

I had a great experience when I went looking for a car and Denny helped and told me the paperwork I needed to move forward with the purchase. I plan on coming back and purchasing a new 2021. yay thanks Denny!

Great place and denny is the best I drove a long ways for good service and he did not disappoint very happy

Edwin was the best on make n sure I left in my dream car (DODGE CHALLENGER) with the best down payment and the best car note he can get me with a repo on my name and the over all place was nice clean & the best brand new cars can’t wait til I’m tired of my car I will go back for a new car

Josh was a great salesman! He helped my find the perfect truck 11/10

Great service!!! This dealership really met my needs. Mohammed Mustafa helped us out and he was wonderful! He answered any questions I had and was very patient with me.

Went to CDJR a few months ago and ended up trading in my car for a new jeep. Mo was great. He put up with my million questions and indecisiveness like a pro! Today, I went back to trade another car in and he worked his magic again. Got us into what we wanted and close to the payment as well. And...again....dealt with my million questions and what if scenarios and indecisiveness 😂. He even personally buffed a spot out of the first car I bought there that I hadnt noticed until after I got it home and had been too busy to call about. The staff at CDJR definitely goes above and beyond in order to meet your needs. We will be back Im sure!

The oil change I had an appointment for lasted over 90 minutes from start to finish. This is unacceptable, especially being the first customer of the morning. This isnt the first time either, and Ill do everything I can to avoid ever having to return. All my interactions with this dealership since my vehicle purchase have been terrible- everything went out the window as soon as they got my money. New management, same disgraceful service.

While I was visiting the dealership Will Davis was extremely kind and very helpful and patient, I would definitely recommend to others.

Working with Mohammed was an absolute pleasure! He is extremely patient, I never felt pressured to make a decision, and I can be very indecisive. I went in knowing I wanted a jeep and was unsure of what to get. He answered all of my questions and made sure that I was 100% before purchasing. The buying process of my Jeep Compass was an easy process which made the buying experience even more enjoyable. My husband and I were really impressed, and my husband actually went back a week later and purchased a RAM. I will not be going to another dealership! I highly recommend you talk to Mohammed if you are considering buying a new or previously owned automobile.

I would recommend this dealership they have great sell reps.. Edwin was great to work with!!!

Josh just helped me through the process of buying a new Grand Cherokee and he was great!

I never do reviews but this deserved one! I came in to buy a truck! I was recommended to see a young woman tiera. She made the experience so much easier she was so pleasant and understanding.. she didnt mind that I was indecisive! Now im pushing a new car after being in my old bucket for so long.. thank you so much

Awesome customer service and very easy to deal with.Showing care for his customers at the top.Thank you mohamed mustafa best care salesman ever.😊🤗🤩

I had a great experience at Chrysler Jeep Dodge Ram. The handsome gentleman that helped me gave clear communication and I didnt feel rushed or pressured. He actively listened to what I wanted and Im satisfied w my purchase, thank you Mohammed Mustafa I still have his business card for reference.

Josh was great, very knowledgeable. Love the truck I bought from him.

The entire experience went seamlessly! Our salesman Edwin found exactly what we were looking for and kept it in our price range!

My experience at Chrysler Jeep dodge was Amazing I was greeted by Tiera Mitchell who got me into 2021 Jeep Compass not did she get me my dream car she also made me feel like family and that I was in good hands . I had no problem at all when she was Assisting me with getting my car She was straightforward with great conversation So if you so happen to stop by ask for Tiera Mitchell and I promise you’ll be in good hands

Do not have service performed at CJDR. I brought in my Charger for an oil change, air filters and recall work on the air bag. After about two hours I checked on the status. I was told the work was finishing up and the car would be ready soon. Great, I thought as i went to pay the invoice. My bill for the non-recall work was the highest Ive ever paid for air filters and an oil change. Just unbelievable cost. I sat down to wait for my car. The work was not finished for an additional 1.5 hours. The technician could not get the air bag service light to go off. So, I encountered poor customer service, overpriced work, and bad technicians. Total rip-off.

I visited and met with Will Davis he showed me around and was nice and helpful

Ask for Kyle Eddy. Best car buying experience I’ve had Thanks!

Moe was the best saleman iv ever worked with, I went to 4 dealerships and moe had the best deal and the most respect

Met with Will Davis Hereford while visiting and was a very nice young man very helpful

Moe and his team at CDJR are the best, they got me in and out real quick, best pricing and customer service.

Between Mohammed which was my sales rep and Mike Macerelli they did great. Every question I had they answered and were very patient with what I was looking for and wanted.

Service was great from start to finish. Will was a great help!

I just bought a new jeep, Josh was my salesman and he was phenomenal!

Edwin Cedeno was enthusiastic motivated salesman. He helped me get in the car of my dreams and I couldn’t be happier!!!

DO NOT TRUST. FALSE ADVERTISING.Shady business practices and deceptive/false advertising.They advertised a 2020 Dodge Challenger for $39k. Comparable new ones run about $44k.Their site said it had 3,200 miles. All the pictures of the car looked like it was new. I figured it was priced $4,500 below comparable new car prices because it had the 3,200 miles on it.Once I told them I wanted the car and after I had sent them my license, SSN, and car insurance info, the sales rep sends me an email that says I just wanted to be upfront with you regarding the vehicle, and the reason why it’s priced so low. The vehicle since we took it in was a demo vehicle for the general manager, so there is some additional miles to it. Also, the previous owner did some damage to the rear bumper. Full discretion, here are the pictures. (By the way, the term is full disclosure but I cant fault them for getting it wrong since they apparently dont know what disclosure actually is because those issues should have been disclosed on their website - not after getting a customers personal info).He then sends me a pic of the seriously damaged bumper (which, gee, didnt happen to be on their site nor was the damage showing up on the CarFax because they hadnt repaired it). See pics with this review of screen shots of the pictures they had on their site. Note not a single one comes even close to showing the damaged bumper. Note: there are also no photos of the odometer reading. The CarFax showed no damage and no issues (see screen shot of CarFax attached to this review).Some damage? Really? Some? Take a look at the pic accompanying this review and judge for yourself. They did everything they could to NOT have that damage be visible in the photos of the car when they advertised it.And also the some additional miles was almost 2,600 MILES more than they advertised (5,768 actual vs. the 3,200 advertised - 80% more miles than on their ad). SOME? Seriously? That doesnt sound like demo miles. That sounds like the General Manager turned the vehicle into his daily driver.Additionally, they reported FALSE MILEAGE to CarFax. Note the second CarFax screen shot with this review - they reported they serviced the vehicle on 8/3 and that the mileage was 3,211. On 8/4 the sales rep sends me a screen shot with the 5,768 mileage reading on the odometer. Gee... so either they drove it 2,557 miles from 8/3 to 8/4 or the submitted false information to CarFax. Im going to go with the latter explanation of them falsifying records.I tell them I still want the car at the $39k they advertised but they have to repair the bumper for me to buy it. Not an unreasonable offer because they didnt disclose the damage or the 80% increase in the mileage when they advertised it.The sales rep then says The General Manager said we can repair it but then well have to add that cost to the cost of the car. Seriously?I have an idea... Ill just go buy a new car that hasnt been damaged instead of paying the same price as I would for your car that has been damaged and repaired (and lord knows what other undisclosed damage has been done). Ill also buy it from a dealer that doesnt lie on their website and submit false information to review and vehicle condition sites.DO NOT TRUST THIS DEALERSHIP. Especially if theres a price drop. That means theres probably been undisclosed damage or additional miles theyre not reporting or falsely reporting.These are the shadiest business practices Ive run across in a long time.BUY YOUR CAR SOMEWHERE ELSE. Youve been warned.UPDATE: Even though the General Manager replied to this (Im sure it wasnt him and was instead some admin responsible for copying and pasting a seemingly responsive generic response so it looks like the dealer takes care of their business), there has been zero attempt to contact me. This is despite them having my phone number, my email, my address, my drivers license, my insurance info, and my SSN. Try harder guys.

I was in the search for a Jeep Grand Cherokee within my price range and after looking several other places, I found the best service here with the good people at CDJR. Salesman Will Davis-Hereford was second to none in his efforts to ensure that both myself and my sister left with the best deal possible!

Kyle Eddy was a great help and very knowledgeable individual. I will be back just because of his customer service.

Ive been looking for a better vehicle for quit some time now! I was referred by a friend to the car sales woman Tiera Mitchell who helped me pick out the perfect vehicle!I came into Willoughby’s Jeep Dodge and Ram in need of a nice clean reliable SUV.I was totally confused on what kind I wanted to get.I know I wanted One that was a perfect size for me and my family. One that was affordable reliable and very very nice and clean!Tiera got me in a car the same day with little to no money down. She was so nice and professional and also very patient. I drove right off the lot in my Brand new Jeep Compass! I would definitely be referring my friends and family to Willoughby’s Jeep Dodge and Ram.Thanks a lot Tiera M.

The only reason we finally purchased the used vehicle from the dealership was because it was the make and model we wanted. We tried to purchase through the internet but received no response from the salesman and no appreciation by the sales team when we finally closed the purchase. There was no customer relationship created, just another sale. Would not recommend.

Arlon Yeager was a pleasure to work with. Had many obstacles to work around and he was able to get everything done that I was requesting. Never once pressured me. We actually didn’t get a deal done and he called me back to check on me with a deal we originally tried to get done. Was by far the best vehicle purchase I have made yet. Highly recommend!

Went here for my first car and my salesman Denny was awesome!!

Great service department typical sales. Its a car dealer what more is there to say.

8/5/20 Took my jeep in for an oil change. Pulled into service department to find NO ONE WEARING FACIAL COVERING, AS MANDATED BY OUR GOVERNOR. I asked why arent you wearing a mask? When the service man approached my car (closer than 6 feet) The Service guys response was, I dont believe in them. Especially with a 99.6 recovery rate.Well, I understand your right to believe in it or not, but... I thought it was a requirement for business open to public for employees to wear facial covering.Listen, service guy. I wear a mask to PROTECT OTHERS as much as possible. This is not about you, its about your customers!

I found the car I wanted (used 2020 Subaru Crosstrek) at this dealership on cars.com. it was advertised as having less than 300 miles. In actuality it had over 800 miles, which I understood to mean that someone at the dealership had been using it. I purchased it, and was assured that I would get the second key as soon as they located it. It has been over two months, and despite many attempts to get the key, and many excuses, I have no second key, and no one has taken responsibility for resolving this problem.I do not recommend this dealership.

Great service, assisted by Kyle E. Very pleased with the experience!

Good service and quick turn around.