I came in about 2 weeks ago thinking it was a tmobile store, I got a text from sprint saying i needed a new chip for my phone, I spoke with Brendon told me that I needed to go to a different store to do that, when I was there I saw a big old sign talking about some 25 plan, I asked him and he made it sound too good to be true I figure Id give it a thought since it would save me money he was on it and gave me a paper with all the information I will need if I did decided, I came back in today ready to do this with all my information, Patrice was there today she made the whole thing painless and easy for me to understand, i get to save almost 40 bucks ! I was concerned i was not going being able to use my current samsumg but she assure me it would and it did, the service works great in my house Im only a little concerned about the 5g stuff with sprint I never saw 5g on my phone and now I do I heard it can be harmful, Ill have to ask that next time, Im happy to be part of metro now

Brandon cursed out my elderly mother for asking for a breakdown of the charges. He was shaking and spitting and demanded I apologize or he wouldnt complete the transaction. I filed a report with corporate, got a call from someone saying the store manager would call me but never did. I really hope he doesnt still work there, Ive genuinely never felt so threatened the dude is absolutely unhinged. He told me he was used to construction not customer service, so maybe he should go back there. Absolute nightmare. He didnt listen and set up an extra line for no reason then tried to accuse me of scamming. Someone please follow up.

Brandon was nice and helpful, he answered all the questions I had and help me get a better plan for cheaper to save myself money, great service

I just got me a new metro PCs phone and I love it! Brandon was helpful and fast and also helped me with my contacts and pictures I am very happy with the service he provided me with .

Brandon definitely needs to learn some customer service skills. He only asked what brought us in then assumed we were getting a new line then was rude as can be.

Thank you Britney for patience and knowledge

I went to the store today with my husband so we could get new phones process was painless, Patricia helped us transfer our contacts and pictures very fast she is the sweetest, store always smells so nice and clean, this is my main store to go

I never written such a long review but here we go, I had metro before and was happy with the service but i had to let my account go a while back for lack of money i hated the idea of having to go this store since last time I went this blonde lady was there, she didnt even acknowledge me until I asked a question and she seem bothered and was rude when she answered when i asked to speak with the manager to my surprise she said she was the manager so I just told her what i thought of her and left but i had to come back now cause i needed a phone, this time a young ponytailed guy was there i told him i needed a new phone but since i havent been working i dont have a lot of money, he show me a nice phone he said i could get for free very nice, he worked with me and my budget, he even show me a map where it showed how excellent the reception in my area is, he was very helpful and polite much more knowledgeable than the last worker i saw, overall i had a great visit and my service is perfect, thank you metro

The salesperson assisted me with removing an App that didnt have an Uninstall feature.

Love the service here!

Amanda provided exceptional customer service. Totally top-notch! Could not be happier. Thank you Amanda!

They are always great here

Poor customer service and lack of knowledge about any of the phones! I was the only customer & the lady acted like she was too exhausted to do anything! Thanks but no thank you!

I stopped in here to get a new protective screen for my ZTE phone two wonderful girls working there very helpful took care of my problem right away I recommend Metro PCS always had great customer relationship in service with the ones in Massachusetts Framingham to be exact and this one here no thank you MetroPCS

Great service and would recommend anyone to have service with Metro 👍

I was very impressed by the youngWoman ( Claudia ) working at the38 weems lane / Winchester, va.store. She was very helpfull, 100%Respectfull. A truly kind-hearted young woman with christian Virtue

The worst customer service ever if I could rate 0 stars I would .. I do not recommend anyone going to this store

Good service

Today I stopped by the store to see if they would help me with a problem on my cell phone, a bearded boy helped me with his little Spanish and my no English we understood each other, so that, the guero brandon was good vibes and he even gave me a bid to My screen, sometimes in other places they discriminate against you for not knowing the language, but good vibes that the subway is not like that, but maybe they should have someone who speaks Spanish just in case

Today in the afternoon I was in the store because I needed to change phone company. The clerk was a bearded American. I dont know if he was drugged or mentally ill but to say that he even wanted to fight. Terrible really. Ive never had that kind of experience. Too bad I cant give less than one star ...

The one who attended us was an American with a long beard who very impulsively treated us One of the most bad services I have received

I found what I was looking for excellent service